Charlotte Technical

College

Work-Based Activities

Instructor Guide

2016-2017

CHARLOTTE TECHNICAL COLLEGE

INSTRUCTOR GUIDE FOR WORK-BASED ACTIVITIES

Work-based learning activities play an integral part of the curriculum of Charlotte Technical College’s (CTC)

career-technical training programs. These activities are planned with two objectives in mind. First, the activity

provides students with the opportunity to develop and apply a “real world: experience using the knowledge and

skills attained in the program. Second, the activity provides the instructor with objective input from potential

employers or customers of program graduates. Each work-based activity has a written instructional plan

outlining objectives, experiences, competencies and evaluation required for the activity. Instructors will use

discretion regarding the safety and validity of the employer/company.

Work-based activities are program specific and may include:

Unpaid in-school shop/lab activities to provide customer service opportunities under the direct

supervision of the program instructor(s).

Unpaid job shadowing experiences that may include in-school or off-campus employer-based

experiences under the supervision of a qualified employer representative who is working closely with

the program instructor(s).

Paid or unpaid OJT (on-the-job-training) or Internship (guided workplace learning) training experiences

conducted at the employer’s work location under the supervision of a qualified employer representative

and under the direction of the program instructor.

Unpaid practicum (clinical) experiences in most health care and child care facilities. Students are

required to participate in administering direct patient care under the guidance of an instructor or

preceptor as well as some observational experiences. These experiences will only be conducted with

health agencies with which CTC has a formal written affiliation agreement.

IN-SCHOOL SHOP/LAB ACTIVITIES

CUSTOMER SERVICE EXPERIENCES

On campus customer service experiences like all other CTC work-based learning activities focus on the objectives of

developing and apply “real world” experience using the knowledge and skills attained in the program and providing

objective input from potential employers or customers of program graduates. Customer service, which is

incorporated in Automotive Service Technology, Commercial Foods & Culinary Arts, Baking & Pastry,

Cosmetology, and Computer Systems & Information Technology involves the public and is an important component

of each program. Students are under the direct supervision of the program instructor(s).

Because customer service activities are an integral part of the CTE program and completed in the program

classroom/lab setting, training agreements are not required. Since attendance is taken in the classroom/lab setting,

additional time sheets are not required, but services and/or project completions are monitored and tracked by the

instructor(s). Student evaluations include instructor evaluation and customer feedback.

To ensure consistency in recordkeeping and monitoring of customer service funds collected, CTC follows all Board

approved processes and procedures for collection of monies. Customer Service Work Agreements contain:

Job Acceptance and Charges

Charlotte Technical College accepts customer service work in areas of instruction that coincide with the instructional

areas currently being taught. The amounts and types of work done shall be accepted at the discretion of the

instructor in accordance with it instructional value.

Time for Completion

CTC shall provide customer with an estimated time for completion of customer service work, but shall not be bound

by such estimate. CTC shall, however, exercise all efforts possible to complete the customer service work within the

estimated completion time.

Responsibility for Repairs

Students shall complete all repairs under close supervision of CTC instructors. CTC instructors shall perform

customer service work on during providing demonstration services to the students present and participating in the

customer service work program.

CTC Services Provided:

Cosmetology has developed a service menu which outlines prices to the customers they serve. (See Service

Menu)

Commercial Foods and Culinary Arts (Papa G’s) serves lunch from 11:00 – 12:00 Tuesday through Friday.

The menu is published to the public on our website and sent to the regular customers. The menu items

contain the prices. In addition, Papa G’s serves an all you can eat dinner on Thursday evening from 5:30 –

7:30. The menu is published on our website and sent to our regular customers. The cost of the Thursday

evening dinner is $12.00.

Commercial Foods and Culinary Arts (Breaktime). The program maintains a small café in the 3-story

building to serve student prepared items to the public.

The Computer Systems and Network Support programs provide for computer repairs at a cost of $20.00.

The Automotive Services Technology program provides repair services to customers without labor costs

associated. (See Live Work agreement)

JOB SHADOWING EXPERIENCES

Job shadowing is a short-term learning experience for student observation of training program-related activities

performed by employees at an off-campus business or in an on-campus office. Job shadowing is an unpaid

experience and should be no more than ten (10) days in length per site. One or more job shadowing experiences

may be assigned during the students training program.

The objectives are to promote and sustain interest in the occupation as a realistic career goal and to show

relevance of classroom learning activities to employment responsibilities. The student is to observe the

activities performed by the employees and if appropriate, to do minimal tasks under the constant supervision of

the employer representative. The job shadowing experience is of short duration, and the student will provide

written evidence of knowledge gained during the observation. The attached form is an example of written

evidence documentation.

It is important that the student’s job shadowing experience be of educational value and related to the student’s

program of study. Job shadowing will help the student understand how the classroom learning activities will

better prepare him/her for successful transition to the workplace. To assist the student with a workplace reality

check, the employer representative will provide feedback about the student’s job shadowing experience to the

student and instructor. In addition, the student will provide a written reflection of the knowledge gained during

the observation. Sample of the job shadowing agreement, student reflection summary form and job shadowing

evaluation form are included in this Guide.

Charlotte Technical College OPERATED BY CHARLOTTE COUNTY PUBLIC SCHOOLS

Deelynn Bennett Director

JOB SHADOWING AGREEMENT

Student Name____________________________________________ __________________

Last Name First Name Telephone Number

Place of Job

Shadowing: ____________________________________________ __________________

Name of Company Telephone Number

___________________________________________________________________

Address City State Zip

Job Shadow Dates: ________________________ to __________________________________

CHARLOTTE TECHNICAL COLLEGE WILL:

Provide a job-entry program which offers the student an alternative opportunity for education.

Certify that all educational opportunities are offered without regard to race, marital status, creed, age, color,

national origin, sex, religion or disabilities.

Maintain contact with the student’s supervisor while the student is job shadowing.

Keep each student’s Job Shadowing Agreement on file for three years.

THE STUDENT WILL:

Follow company policies and practices during job shadowing.

Work to improve efficiency, knowledge, personal traits, and work habits.

Provide transportation to and from the job shadow experience.

Record all hours of observation on the appropriate time sheet and submit the sheet to the program instructor.

Accept any special conditions specified in the job shadowing agreement and agree to immediately notify the

appropriate CTC instructor of all changes in job shadowing.

Agree to be at work on all days as scheduled.

THE EMPLOYER WILL:

Utilize the student in training related employment and provide adequate supervision always.

Ensure all activities will be performed under safe and legal conditions. The student will be given the same

consideration as other employees about safety, health, security, general working conditions, and other regulation

of the firm.

Comply with all local, state, and federal laws related to job shadowing, including job shadowing opportunities

about race, marital status, creed, age, color, national origin, sex, religion or disabilities.

Complete and return to the CTC instructor a job shadow attendance form.

Notify the CTC instructor as soon as possible of any student action which could lead to consideration of

termination of job shadowing.

SIGNATURES:

_______________________________________________ ___________________________________________

Student Date Employer Date

_______________________________________________ ___________________________________________

Parent/Guardian (if applicable) Date Instructor Date

Charlotte Technical College OPERATED BY CHARLOTTE COUNTY PUBLIC SCHOOLS

Deelynn Bennett Director

JOB SHADOWING EVALUATION

Name____________________________________ Company_____________________________________

Day Date Hours per day

Monday

Tuesday

Wednesday

Thursday

Friday

Total Hours per week______________

Qualities A Superior B Excellent C Good D Fair F Poor Explanation

Appearance Neatness,

cleanliness,

appropriate

dress

Manner Courteous

treatment of

others

Initiative Ability to work

without

supervision

Productivity Ability to

complete work

Accuracy Correctness in

work performed

Loyalty Dependability,

Commitment

Cooperation Works well

with others

Knowledge Able to perform

assigned tasks

Enthusiasm Positive attitude

toward work

Progress Improvement,

ability to

advance

Overall

Evaluation

Comments:________________________________________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

_______________________________________ ___________________________________________

Supervisor’s Signature Date

Charlotte Technical College OPERATED BY CHARLOTTE COUNTY PUBLIC SCHOOLS

Deelynn Bennett Director

STUDENT REFLECTION SUMMARY OF THE

JOB SHADOW EXPERIENCE DOCUMENTATION

Student’s Name_____________________________________________________________________________________

Date of Assignment__________________________________________________________________________________

Business Name_____________________________________________________________________________________

Address/City_______________________________________________________________________________________

Contact Person/Title_________________________________________________________________________________

Following the job shadow experience, the student will answer these questions:

Describe the type of business/industry visited.

List any specialized/unique equipment or procedures which you observed.

Describe the safety/security procedures you saw.

Do you feel this job shadow experience was helpful to your training? Explain your answer.

Specific Observations:

COOPERATIVE ON THE JOB TRAINING OR INTERNSHIP EXPERIENCES

Cooperative training experiences such as on-the-job-training (OJT ) or internships (guided workplace learning)

are training opportunities available to provide the student with an alternate experience for education and

training in basic work habits and in program related skill training. It is an opportunity in which a business

employer provides and off-campus hands-on learning opportunity for the student to develop and apply program

skills and competencies learned in a reality-based setting. A student must have finished 70% or more of the

program competencies to be eligible for cooperative training.

The student will gain a realistic overall perspective of performance requirements in a business/industry setting

while learning new skills and/or practicing skills previously mastered in the training program. The student may

also gain competency in the operation of state-of-the-art or specialized equipment that may not be available in

the school setting.

The instructor, working closely with the student, will identify the employer/company for which the student will

work. The employer may be located from previous experiences, referrals from other site supervisors, requests

received from employers interested in being a training site, and through student contacts/preferences.

Once an appropriate training site has been identified and the employer is willing to participate in a cooperative

training experience, the following paperwork must be completed and on file in Student Services.

1. Work Based Activity Program Application

2. Training Plan Agreement

3. Student Training Plan Worksheet

4. Student Time Card

5. Employer Evaluation

During the time the student is on the cooperative training experience, the instructor will be in contact with the

student and the employer on a regular basis to ensure that the student is progressing and that the program

competencies are being learned and/or reviewed.

Charlotte Technical College OPERATED BY CHARLOTTE COUNTY PUBLIC SCHOOLS

Deelynn Bennett Director

Work Based Activity Program Application

This form must be completed by the student. The completed form with all approved signatures must be submitted to the Student Services

office a minimum of one week before this student will begin a work-based training experience.

Date_________________________ Program: _______________________________ OCP Course Number__________________

Last Name_________________________________________ First Name________________________ Middle Initial__________

StreetAddress_______________________________________________________________________________________________

City____________________________________________State______________Zip____________Telephone_________________

Type of Work Based Activity:

☐ Job Shadow ☐ OJT ☐ Internship

Education Information:

Has student completed approximately 70% of the competencies of this program? ☐ YES ☐ NO Avg. Grade___________

Expected Date of Program Completion: __________________________________________________________________________

Current Employment/Business Information for approved training:

Employer/ Business name_______________________________________ Position_________________________________________

Physical Address of Employer___________________________________________________________________________________

City_______________________ State ___________Zip_________ Phone Number_____________________________________

Immediate Supervisor: _________________________________________________________________________________________

Date Started__________________ Starting Wage______________________ Anticipated ending date__________________________

Hours at CTC: _________________am/pm to ____________________am/pm

Hours at place of employment: ____________________am/pm to ___________________am/pm

_______________________________________________________ _________________________________________________

Student Date Program Instructor Date

_______________________________________________________ _________________________________________________

Financial Aid Date Employer Signature Date

The School Board shall comply with all federal laws and regulations prohibiting discrimination and with all requirements and regulations of the U.S. Department of Education. It is the policy of the Board that no person in this District shall, on the basis of race, color, religion, national origin, sex (including sexual orientation, transgender status, or gender identity), age, gender, pregnancy, marital status, disability, or legally-protected characteristic, be discriminated against, excluded from participation in, denied the benefits of, or otherwise be subjected to, discrimination in any program or activity for which the Board is responsible or for which it receives financial assistance from the U.S. Department of Education. Policy 1122

WORK BASED ACTIVITY TRAINING AGREEMENT

The training opportunity involves the supervised work experience of the student in an occupation related to the Program

being studied. This training agreement is established to provide a basis of understanding and to promote better business

relationships.

Date_________________________ Program: _______________________________ OCP Course Number__________________

Last Name_________________________________________ First Name________________________ Middle Initial__________

StreetAddress_______________________________________________________________________________________________

City____________________________________________State______________Zip____________Telephone__________________

Employer/ Business name_______________________________________ Position________________________________________

Physical Address of Employer___________________________________________________________________________________

City_______________________ State ___________Zip_________ Phone Number_____________________________________

Immediate Supervisor: _________________________________________________________________________________________

Monday Hours Tuesday Hours Wednesday Hours Thursday Hours Friday Hours

In School

On the Job

Date Started__________________ Starting Wage______________________ Anticipated ending date__________________________

I have read and concur with the Placement Agreement as stated below:

THE EMPLOYER AGREES TO:

Utilize the student in training related employment. All work will be performed under state and legal conditions. The student

will be given the same consideration as other employees about safety, health, social security, general working conditions and

other regulations of the firm.

Provide adequate supervision by a designated employee possessing appropriate qualifications.

Comply with all local, state, and federal laws related to employment or internship about race, marital status, creed, age, color,

national origin, sex, religion or disabilities.

Provide the program instructor with a completed student evaluation sheet and verification of hours worked.

Notify the CTC instructor as soon as possible of any student action which could lead to consideration of termination of

employment or internship.

__________________________________________________________

Signature of Training Provider Date

THE STUDENT AGREES TO:

Work diligently as assigned per company policies.

Be responsible for his/her conduct while in training.

Provide transportation to and from business.

Record hours on time card and submit to program instructor.

Agree to notify instructor of any changes.

__________________________________________________________

Signature of Student Date

THE INSTRUCTOR AGREES TO:

Provide a job-entry program which offers the student an alternative opportunity for education.

Certify that all educational opportunities are offered without regard to race, marital status, creed, age, color, national origin,

sex, religion or disabilities.

Maintain contact with the student’s supervisor while the student is in the training experience.

Provide visitation to place of job experience and keep student’ training agreement on file for three years.

__________________________________________________________

Signature of Instructor Date

CHARLOTTE TECHNICAL COLLEGE STUDENT TRAINING PLAN WORKSHEET

Student Name _____________________ _________________Phone No.______________Student D.O.B._________

Job Title____________________________________________ Name of Business_____________________________

Address of Business______________________________________________________________________________

Training Release Time ____________________________________________________________________________

Name of Supervisor_____________________________________ Phone___________________________________

A. Specific Tasks

List Specific Tasks for On-the-Job Employment Special Duties/Tasks to be learned:

______________________________________________________________________________________________

______________________________________________________________________________________________

______________________________________________________________________________________________

______________________________________________________________________________________________

B. General Tasks/Employability Skills Needed for Success for On-the-Job Training

Maintain neat, attractive personal appearance with good posture

Maintain clean, well-pressed clothes and specific clothes (if required)

Exhibit a cheerful, positive attitude and professional manner

Demonstrate an understanding of the company's vision and goals

Demonstrate an understanding of the company's products and/or services

Demonstrate interpersonal skills which enhance team productivity

Demonstrate the ability to resolve customer, employee/employer issues

Demonstrate legal and ethical behavior within the scope of job responsibilities

Exhibit behavior supporting and promoting cultural and ethnic diversity

Follow policies affecting health, safety, and well-being of all workplace members

Display acceptable level of production and quality control

Demonstrate acceptable work habits and conduct as defined by company policy

Exhibit effective workplace safety practices including use of protective devices

C. List the company's vision and goals and what the company does. List how you fit into

the company's vision and goals. (i.e. Demonstrate an understanding of the company’s products/services.)

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

Signature of Employer____________________________________________________ Date _____________

Signature of Student_____________________________________________________ Date _____________

We agree that the tasks, duties, and/or competencies identified above are to be included in the student's training while enrolled in this

program.

STUDENT ATTENDANCE/TIME CARD

Return by: __________

CHARLOTTE TECHNICAL COLLEGE TRAINING EVALUATION FORM

_____________________ ___________________ ____________________ ___________________ Name of Student Intern Name of School Name of Coordinator Name of Program _____________________ ___________________ ____________________ __1___2___3___4____ Name of Company Student’s Job Title Name of Supervisor Grading Period DIRECTIONS: The purpose of this evaluation is to provide feedback necessary to improve the student performance. This evaluation will be used in determining the final grade that will be recorded for the course. Using the rating scale listed below, circle the appropriate number to the right of the characteristic. 4-Excellent 3-Better than Average 2-Average 1-Poor 0-Unsatisfactory N/A-Does not Apply

1. Appearance: clean, well groomed 2. Communication: uses correct English, writing skills, speaks clearly, listens attentively 3. Attitude: works well with others, shows enthusiasm, loyal to company, courteous to all 4. Attendance and Punctuality: times absent_____; times tardy _____ 5. Cooperation: accepts responsibility, respectful to supervisors, cares for working area, Avoids rash decisions, gets along well with other employees. 6. Quality of Work: neat, accurate, follows instruction, meets work specifications 7. Quantity or Work: consistent in work productivity, shows initiative 8. Job Knowledge: ability to use equipment, materials, tools, etc. 9. Reliability: accepts responsibility, follows safety, security and/or sanitary procedures 10. Aptitude for Job: ability to learn job skills, interested in learning SPECIFIC TRAINING TASKS: 11. ____________________________________________________________________ 12. ____________________________________________________________________ 13. ____________________________________________________________________ 14. ____________________________________________________________________ 15. ____________________________________________________________________ 16. ____________________________________________________________________ 17. ____________________________________________________________________ Comments: ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ _________________________________ _________________________ ____________ Signature of Supervisor Position Date

4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A

INTERNSHIPS/EXTERNSHIPS/CLINICALS

Unpaid practicum (internships/externships/clinical) experiences are an integral part of most health care

programs. Students are required to participate in administering direct patient care under the guidance of an

instructor or preceptor as well as some observational experiences. Students are assessed in their knowledge,

skills and work habits while participating in these work-based learning experiences. Clinical and practicum

sites are pre-arranged by the instructor or department chair and are established by a training agreement contract

with a facility.

The paperwork required for the unpaid practicum experience is program specific and based on the requirements

and/or contract of the health care or training facility. Some agencies will have specific forms for students to

sign as part of the agreement.

The instructor will use discretion with regards to the safety and validity of the employer/company. All contracts

go through the CCPS school board attorney for approval. (See list of affiliation agreements)