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Case Study QCCIntegrated Parts Warranty and Quality Containment Centres
Russia Automotive Tier 1
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2. Experience and References St Petersburg
Integrated QCC / PWC Implementation techniques:• Undertake a current state analysis of the QCC & PWC processes
• To a provide a baseline and start point for process improvement
• Expose process and quality escape points
• Generate improvement ideas
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2. Experience and References St Petersburg
Integrated QCC / PWC Implementation techniques:• Undertake QCC work area layout study– Man & Material Flows
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2. Experience and References St PetersburgIntegrated QCC / PWC Implementation techniques:
• Undertake PWC work area layout study - Man & Material Flows
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2. Experience and References St Petersburg
Integrated QCC / PWC Implementation techniques: continued
• Incorporate layout plans and processes for Skip Lot checks (pre determined pallet sampling brought to QCC area)
• Plan and execute the agreed changes
• The QCC and PWC area was Quality System compliant as we are an approved training and auditing company
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Parts Warranty Centre – Before improvement
Parts tear down & analysis
area
Incoming Warranty returnsAdministration Area
Floor area used to store incoming and out going
warranty returns
2. Experience and References St Petersburg
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A = Goods Inward
B = W.I.P for analysis
C = Admin Area
D = Parts Analysis
E = Equipment Storage
F = W.I.P scrap / return to supplierG = Parts despatch prep & courier collection stationH = Logistics collection point - scrapped parts
A
B
CD
BB
EF
F
FG
H
J
What was achieved in the PWC area:
An effective and efficient material movement storage and work environment
2. QCC / PWC Service Experience – St Petersburg
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Suspect Parts Storage Area (waiting inspection)
Reworked /OK Parts Storage Area
Note:Facility is Quality System compliant as we are an approved training and auditing company
2. QCC / PWC Service Experience – St Petersburg
What was achieved in the QCC area:
An effective and efficient material movement storage and work environment
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Summary of what was achieved:
• An agreed future state for the QCC and WPC process through team participation
• An organised and effective QCC and WPC
• Applied corporate floor marking standards for walkways, work areas, storage and aisles.
• Quality System compliant facility as we are an approved training and auditing company
2. QCC / PWS Service Experience - St Petersburg