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Page 1: An Employee Survey Measuring Total Quality Management Practices and Culture: Development and Validation

http://gom.sagepub.com/Management

Group & Organization

http://gom.sagepub.com/content/22/4/414The online version of this article can be found at:

 DOI: 10.1177/1059601197224002

1997 22: 414Group & Organization ManagementGerald Zeitz, Russell Johannesson and J. Edgar Ritchie, Jr.

and Culture: Development and ValidationAn Employee Survey Measuring Total Quality Management Practices

  

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