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http://gom.sagepub.com/ Management Group & Organization http://gom.sagepub.com/content/22/4/414 The online version of this article can be found at: DOI: 10.1177/1059601197224002 1997 22: 414 Group & Organization Management Gerald Zeitz, Russell Johannesson and J. Edgar Ritchie, Jr. and Culture: Development and Validation An Employee Survey Measuring Total Quality Management Practices Published by: http://www.sagepublications.com can be found at: Group & Organization Management Additional services and information for http://gom.sagepub.com/cgi/alerts Email Alerts: http://gom.sagepub.com/subscriptions Subscriptions: http://www.sagepub.com/journalsReprints.nav Reprints: http://www.sagepub.com/journalsPermissions.nav Permissions: http://gom.sagepub.com/content/22/4/414.refs.html Citations: What is This? - Dec 1, 1997 Version of Record >> at MCGILL UNIVERSITY LIBRARY on November 20, 2013 gom.sagepub.com Downloaded from at MCGILL UNIVERSITY LIBRARY on November 20, 2013 gom.sagepub.com Downloaded from

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Page 1: An Employee Survey Measuring Total Quality Management Practices and Culture: Development and Validation

http://gom.sagepub.com/Management

Group & Organization

http://gom.sagepub.com/content/22/4/414The online version of this article can be found at:

DOI: 10.1177/1059601197224002

1997 22: 414Group & Organization ManagementGerald Zeitz, Russell Johannesson and J. Edgar Ritchie, Jr.

and Culture: Development and ValidationAn Employee Survey Measuring Total Quality Management Practices

Published by:

http://www.sagepublications.com

can be found at:Group & Organization ManagementAdditional services and information for

http://gom.sagepub.com/cgi/alertsEmail Alerts:

http://gom.sagepub.com/subscriptionsSubscriptions:

http://www.sagepub.com/journalsReprints.navReprints:

http://www.sagepub.com/journalsPermissions.navPermissions:

http://gom.sagepub.com/content/22/4/414.refs.htmlCitations:

What is This?

- Dec 1, 1997Version of Record >>

at MCGILL UNIVERSITY LIBRARY on November 20, 2013gom.sagepub.comDownloaded from at MCGILL UNIVERSITY LIBRARY on November 20, 2013gom.sagepub.comDownloaded from

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Page 2: An Employee Survey Measuring Total Quality Management Practices and Culture: Development and Validation

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