All Roads Lead to Aura
Begin Your Transformation TodayLeveraging your Existing Investments
November 2010
Non-Disclosure and Limitation
This Presentation contains some forward looking not committed features, functionality and other products that Avaya may or may not offer to its customers in the future. It is provided for informational and illustrative purposes only. Avaya is under no obligation to provide any of the listed features, functionality or products in this Plan of Record.
© Av
aya Inc
. 201
0. All rights reserved.
2
The Markets We Serve
UC CC Data Services
Small & Medium Enterprise
Enterprise
Midsize Enterprise
© Avaya Inc. 2010. All rights reserved.
3
Customer Roadmap Philosophy
Protect Richer support and professional services Investment protection, order availability
Application availability and extension
Unified communications architecture New capabilities acceleration Customized, industry-specific solutions
Protect
Extend
Grow
4
Redefining the Business Communication Experience
Context Aware Communications
OPEN and interactive next generation SIP architecture
Intuitive and adaptive across all networks, devices
Collaboration at the user’s fingertips
© Avaya Inc. 2010. All rights reserved.
Lower Costs
Legacy Meridian
CS 1000MCS 5100
BCM/SRGBranches
CS 2100SL-100
Legacy DEFINITY
Evolutionary Path for Every Customer
CommunicationManager
AS 5300
Avaya Aura™ ServiceProviders
AppsApps Apps
All current systems can be SIP connected
Lower costs, accelerate new application deployment, and serve customers everywhere
Multivendor
Integral 55(Germany/EMEA)
© Avaya Inc. 2010. All rights reserved.
6
7
The Legacy TDM PBX
PSTN
AccessAccess
Connection Mgmt
Application
Limited Scope
Multi-Location Multiple Systems
Lack of Geo-Redundancy
Resources bound to PBX
Scalability
Very Limited Mobility
Large Footprint
Primarily Designed for Voice
PBX owns entire user experience
Devices are tightly bound to PBX
Devices are unsophisticated
New Services Upgrade
Single Vendor
Application Integration Limitations
8
The IP PBX
PSTNApplication
AccessAccess
IP H.323 / Unistim
Connection Mgmt
Application
IP
Primarily Designed for Voice
PBX owns entire user experience
Devices are tightly bound to PBX
Devices are unsophisticated
New Services Upgrade
Single Vendor
Application Integration Limitations
Limited Scope
Multi-Location Multiple Systems
Lack of Geo-Redundancy
Resources bound to PBX
Scalability
Very Limited Mobility
Large Footprint
9
Avaya Aura™ Leveraging IMS Principles
PSTN
Application
SIP
Primarily Designed for Voice
PBX owns entire user experience
Devices are tightly bound to PBX
Devices are unsophisticated
New Services Upgrade
Single Vendor
Application Integration Limitations
Limited Scope
Multi-Location Multiple Systems
Lack of Geo-Redundancy
Resources bound to PBX
Scalability
Very Limited Mobility
Large Footprint
AccessAccess
Connection Mgmt
App App
IP
SIPIP
SessionManager
SessionManager
o o o
Application Platform
App
o o o
App App
10
Avaya Aura Reference ArchitectureInnovation beyond Expectations
ApplicationLayer
ConnectionLayer
AccessLayer Avaya BCM and IPO
office Locations
SIPTrunks
UnifiedMessaging
MultimediaConferencing
Context CenterSelf Service
Contact RecordingQuality Monitoring
PersistentSession Reporting
ACE / ServiceOrientedArchitecture
MicrosoftOCS / ExchangeIBM Sametime
one-X MobilityBusinessContinuity
Voice / VideoPresenceIM
AdvancedSIP Applications
Next Gen E9-1-1NENA i3
SIPTrunks
Geo-RedundantActive / ActiveServers
PSTN
SessionManager
SBC SBC
Avaya / 3rd party access Layer PBX’s
PSTN
Avaya/ 3rd Party Clients / Remote Workers
VPN
SystemManager
CS 1000 Migration StrategyA Path for Every Customer
Technology Refresh Upgrade & Evolve
PATH
1 PATH
2
Benefits:• Gradual Evolution to Avaya Aura• Minimize business disruption during
transformation• Savings through consolidation• Stay current & retain User
experience• New features / UC / ACE / Apps
Benefits:• Accelerated Path to Avaya Aura• New communication core• SIP Based• New features / UC / ACE / Apps• Mojo, Avaya Aura™ Video
Upgrade And EvolvePlanning your path
12
Transform your Architecture
Leverage Current Investments
Extend Current Investments
Deploy New Capabilities Transform PBX Architecture into Avaya Aura
Leverage new clients, Sequenced Applications, CEBP and other enhancements
Get current Add users Plan your evolution
Identify user communities Map Users to Applications
IP Enable your investment Add Presence and UC
Services Transform your Business Build new communications
enabled business processes leveraging ACE and sequenced applications
1.
2.
3.4.
Add Avaya Aura Add Applications and
Services Optionally add SIP users
directly to SM
© Avaya Inc. 2010. All rights reserved.
13
CS1000 And Application Life Cycle Management Policy
MFS
14
CS 1000 RoadmapToday Q1/11
Avaya Aura™
CS 1000 R6 CS 1000 R7.0 R7.5 Upgrades and Extensions
Meridian1
upgrade
Q4/10Q3/10 Q2/11
Session Mgr 6.0 Session Mgr 6.1
Application & Services Integration
Voice/VideoServices
PresenceServices
Session Manager
System Manager
Extend value with Avaya Aura™ Compelling ROI Shared SIP applications Common User interfaces
1100/1200 SIP phonesAvaya Aura™ ready
Continue to add CS 1000 phones and systems
Avaya CS 1000 Rls 7.5 and Avaya Aura™ Unique Integration
SIP PSTN
AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 15
CollaborationSolutions
Application & Services Integration
Voice/VideoServices
PresenceServices
Session Manager
UCM / System Manager
InteractionSolutions
PerformanceAnalytics
Avaya Agile Communication Environment (ACE)
Session Border
Controller
MultimediaApplication
Services
Benefits- Feature Rich Applications – Avaya Aura Messaging,
Meeting Exchange, Sequenced Apps, ACE, UC, Presence (Feb 2011), One X (Feb 2011), MAS, NGCC
- Common web based Management platform- Solution for all installed base segments- Full SIP MCDN support between CS 1000 systems- Rich SIP Peering with CM - Ongoing Evolution through Aura
What is It?- Upgraded M1/CS 1000 becomes Unique Integration in
Avaya Aura™ - “Enhanced Access Element”- Direct SIP connectivity to UC applications- Session Manager replaces Network Routing Server (NRS)
CommunicationManager
NG Unified Messaging
Meeting Exchange
NG Context Center
Microsoft applications IBM applications
One X
Heritage Nortel
Applications
• SIP• SIP CTI• Presence• Implicit User
CS 1000 R7.5
16
Customer Value
Applicable to all market segments (large, small, multi-site, CM/CS 1000)
• Avaya Aura Integration replacing NRS with Session Manager for all multisite deployments. Retain MCDN Feature transparency b/ CS 1000 nodes.
• Feature rich interworking b/ CS 1000 and Communication Manager users
• Unified Management reduced costs single sign-on to System Manager and UCM
• Application Sequencing for CS 1000 users• Presence across network with Presence Server
(1Q2011 Target)
• Common IP Media Server for CS 1000 and Avaya Aura (MOH, Tones, Announcements)
• Re-use 11xx and 12xx phones on SM/CM
Mid-Market Single Site
• Direct SIP connectivity (without requiring SM) to Avaya Aura Messaging, One-X Soft Client, Avaya Aura Conferencing
• Deployment of Avaya Aura apps on low cost CS 1000 processor card
Additional Value• Session Manager, Sequenced Applications• NGCC 1.0, MPS, AVP, ACE, NMC, CallPilot, Avaya Aura
Messaging, Avaya Aura Conferencing, Session Manager, NRS, Mobile Extension , Avaya Aura SBC
• Avaya I-Phone-Lite app, one-X clients• 11xx/12xx phones (with future SIP load)
• SIP• SIP CTI• Presence• Named Apps• Sequenced Apps
Upgraded CS 1000 systems
CPMG
MCDN o
ver S
IP
Tran
spar
ency
b/ C
S1Ks
One-X Communicator
Function/Role CS 1000 Rls 6.0 CS 1000 Rls 7.0 CS 1000 Rls 7.5 with Nov Avaya Aura Rls
SIP Based Contact Centre NGCC 1.0 NGCC 1.0 NGCC 2.0
IVR MPS, AVP MPS, AVP AVP, MPS
CEBP ACE ACE 2.3 ACE 2.3
Multimedia Conferencing NMC, MCS 5100, MX Avaya Aura Conferencing, NMC
Avaya Aura Conferencing
Unified Messaging CallPilot, AAM, MM CallPilot, AAM, MM CallPilot (SU09 – Geo-redundanc) AAM 6.0, MM 5.2
Centralized Routing NRS, Session Manager NRS, Session Manager Session Manager 6.1
Branch Routing, Virtual Office NRS NRS Session Manager 6.1
Mobility MC3100, Mobile Extension MC3100, Mobile Extension Mobile Extension with Avaya I-Phone-Lite app
Media Services TDM based MAS Based Avaya Media Services (MAS7.0)
CS 1000/CM SIP Interop Voice Voice SIP Peering Features : Voice, IM & Video
Presence Solution CS 1000 Presence Server CS 1000 Presence Server Avaya Aura Presence Service (1Q2011)
IP Clients 11xx, 12xx w/ CS 1000 (UniStim/SIP),or w/ Avaya Aura Session Manager/CMFS (SIP)
Multimedia Softclient IP SP 3456 IP SP 3456 One-X Communicator (Voice & Video)
Management Solutions UCM/SubMgr UCM/SubMgr System Manager with UCM/SubMgr
IBM Sametime Sametime 8.0.2 (SAS), Sametime 8.5.1 (ACE)
Sametime 8.0.2 (SAS), Sametime 8.5.1 (ACE)
Sametime 8.5.1 (SAS, ACE)
Microsoft OCS & Exchange OCS 2007, OCS 2007 R2, UM Exchange 2007
OCS 2007, OCS 2007 R2, UM Exchange 2010*
OCS 2007 R2, UM Exchange 2010*
Sequenced Applications N/A N/A Supported – CS 1000/Session Manager
CS1000 Evolution from R 6.0 to R 7.5
18
Avaya Software Investment Protection PolicyLoyalty Entitlements
Product release upgrades
Avaya will provide Upgrade offers for Like-for-
like product upgrades
New
Software Subscription Upgrade Programs
Transactional Upgrades
Works with….
Ap
plies ToUnified
Communications
portfolio
Contact Center
portfolio
Examples CS 1000 upgrading to R7.5 and adding Session Manager CS1000 Evolution to Avaya Aura™Communication Manager Meridian 1 technology refresh users to Avaya Aura™Communication Manager NES Contact Center to Avaya Aura™ Contact Center And many more….
Upgrade & Evolve Avaya Software Investment Protection Policy (ASIPP) Makes it easy to add Avaya Aura value
Today
MCS 5100 Conferencing
NRS
CS 1000
NES Contact Center
Example with No Pass Plus
Use Case #1: Upgrade & Evolve ASIPP Makes it easy to add Avaya Aura value
TodayUpgrade & Add Avaya Aura Core (Dec) and Contact Center
MCS 5100 Conferencing
Session Manager 6.x
NRS
CS 1000 CS 1000 R7.5
SBC 6.x
Presence Services 6.x
• Avaya Aura Contact Center, per SIP Inbound Agent (65% less than new)
• No charge for new SIP Access Ports or Session Manager licenses with upgrades to R7.5 Premium
NES Contact Center
AA Contact Center
Use Case #1: Upgrade & Evolve It’s easy to add Avaya Aura value
Upgrade and Evolve with Maximum Investment Protection• Continued support for existing investments• Evolve with Avaya Aura at your own pace
Today
MCS 5100 Conferencing
Session Manager 6.x
NRS
CS 1000
Add Avaya Collaboration for Select Users
CS 1000 R7.5
SBC 6.x
Presence Services 6.x
Session Manager 6.x
CS 1000 R7.5
SBC 6.x
Presence Services 6.x
Conferencing 6.x
Communication Manager 6.0x
• Avaya Aura Conferencing (80% less than new)
• CS 1000 to Avaya Aura Enterprise Edition for select users per user (80% less than new)
• Avaya Aura Contact Center, per SIP Inbound Agent (65% less than new)
• No charge for new SIP Access Ports or Session Manager licenses with upgrades to R7.5 Premium
NES Contact Center
AA Contact Center
Upgrade & Add Avaya Aura Core (Dec) and Contact Center
AA Contact Center
22
CallPilot CapitalLeverage4200 Lic60 Ports
Software Value$253,385
Hardware Value$24,930
CS1000 CapitalLeverage3976 IP Lic6936 TDM Lic48 H323 Trk Lic64 ACD Lic
Software Value$2,687,088
Hardware Value$3,307,715
Transitional Phases
End State
Normal OperatingSoftware Upgrades Only
AvayaNext Gen VM
Avaya AuraSIP Core
AvayaNext Gen VM
Avaya AuraSIP Core
Ports carried forwardPlatform change at NGEN
Normal OperatingSoftware Upgrades Only
Note: TDM trade in Value to IP
Leverage TBD bySET Type, Proxy platform etc
Current State
Current Estimated ValueSoftware = $2,940,473Hardware = $3,332,645____________________Total = $6,273,118
Transitional Estimated LeverageSoftware = $2,940,473Hardware = $3,332,645____________________Total = $6,273,118
End State Estimated LeverageSoftware = $2,940,473Hardware = $TBD____________________Total = $TBD Min $2,940,473
Note: Estimated Value based on Avaya MSRP replacement cost. Value Analysis included in backup slides
A Real Life Example
23
Example: Evolution Versus RIP and Replace:Segment >$100K Customer
$3M cost avoidance through transitional
Extend phase allows immediate benefits
of advanced applications
$0.00
$500,000.00
$1,000,000.00
$1,500,000.00
$2,000,000.00
$2,500,000.00
$3,000,000.00
$3,500,000.00
1 2 3 4
Protect / Extend Investment Leverage
Total TransitionalLeverage
Vociemail Hardware
Voicemail Software
Contact CenterSoftware
Core System Software
Core SystemHardware
User RetrainingLeverage by Category
44%
53%
3%
Hardware
Software
Training
$2.0 million+ available for advanced applicationsbased on evolutionary savings
BCM & Norstar ConvergenceWith IP Office
24
IP Office DevConnect Eco-Systems Nortel Partners
What you like about BCM and Norstar stays
IP Office Management
IP Office Features (Resiliency, Mobility, etc.)
IP Office Platform
Avaya New & Installed phones
Nortel Interface
Nortel Features
You benef i t f rom what is un ique to IP Of f ice
Nortel Installed phones
Product Roadmap Update
Avaya BCMAvaya Norstar
Avaya Integral 5Avaya PARTNER®
Product
Avaya IP Office
2010 2011
IP Office 6.0 Converged
Avaya BCM
New BCM Release
Avaya SCS
New SCS Release
Investment Protection:Products Will Converge with IP Office
into best of breed solution
New BCM Market Release Date: Target Q4 2010 (calendar)
Significant R&D investment from Avaya into BCM
Questions
26