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A Guide to Gartner Solutions

Why research and advisory services?The world is changing, and the stakes are high—and you still have

to make decisions every day. It’s difficult to stay on top of every

technology trend in every market, industry and geography.

Research and advisory services put the larger perspective of a very complex world at your fingertips—so you can make informed decisions fast.

Why Gartner? Gartner is the IT professional’s best first source for addressing virtually

any IT issue.

World-class, objective insight, rapid access to that insight, and an extremely low cost compared to the ROI and other alternatives, help ensure that you and your organization are highly successful.

• Our 730 seasoned expert analysts cover 1,300 topics across IT. They are based in 26 countries, speak 47 languages and have an average of 12 years’ experience in their specific field. No one comes close to our breadth and depth of expertise, or our wide range of solutions.

• We draw our insights from a critical fact base not available anywhere else: interactions with 10,000 distinct client organizations worldwide, 274,000 one-on-one annual client interactions and 12,000 vendor briefings each year. Addressing issues every day with both users and providers gives us a unique view into what’s working, what’s not, where markets are going and what it all means to you and your enterprise.

• Our rigorous, systematic research process and proven methodologies are the foundation for high-quality, unbiased insight that is pragmatic, actionable and available 24/7—to help you be nimble in a dynamic world. We organize our research and our solutions around each client’s role so you can get what you need fast. Our insight addresses your most critical initiatives, saves you thousands (or millions) of dollars on purchase decisions and operational activities, and helps you and your team excel.

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The research and insight you need—delivered your way.We offer solutions to match your needs. You can consume Gartner resources in a variety of ways, and combine our offerings to meet the unique demands of your circumstances:

•Readresearch that applies to your initiatives, your vendors, your technologies—and access actionable insight and advice 24/7.

•Leverageproprietarytools and templates to save time.

•Networkwithpeers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king.

•Engageourexpertanalystsandconsultants as active, problem-solving partners, whether it’s to answer a quick question or get to the bottom of an ongoing challenge.

•Measuresuccess with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools.

• Certain industries have drivers and forces so unique that they demand anindustry-specificlens. We can provide you the signature Gartner breadth and depth in a variety of verticals, including: – Banking & Investment Services – Education – Energy & Utilities – Government: Federal, State and Local – Healthcare Providers – Insurance: P&C, Life & Annuities and Healthcare Payers – Manufacturing – Media – Retail

•AttendGartnerevents to climb a learning curve quickly and keep your skills sharp.

Gartnerunderstandsthatinordertobe

successful,youneedadviceincontext,

tailoredtoyourrole.Whateveryourrole,

we’vegotyoucovered.ITprofessionals

areundermorepressurethaneverto

makequantifiablebusinesscontributions.

EveryroleinITcontributestothose

goalsinspecificways—fromstrategy

andplanning,tomeasuringoutcomes.

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Gartner Executive Programs: Lead today to reposition IT for the future

Get the tools and knowledge you need to deliver exceptional business results for your organization. Through service delivery in your context, unique insight into the CIO role, and an unparalleled CIO network, member CIOs gain fresh perspective on the issues and opportunities most important to them. As a trusted advisor and sounding board, your executive partner ensures you get the best Gartner has to offer and accelerates your progress in becoming an outstanding leader.

Solutions for CIOs

IT’S TIME TO REIMAGINE IT

ITneedstochange—andCIOsknowit.

Lastyear,halfofalltheCIOswesurveyedbelievedthatITwouldhave

tochangewhentheeconomybeganrecovering.Nowthattherecovery

isunderway,CIOsarebeginningtoreimagineITandwhatitcandofor

thebusiness—withinnovationandgrowthbackonthehorizonandnew

technologieschangingtheresourcegame.

Thisreimaginingisnotoptional—it’samust.Newlighter-weighttechnologies

andITmodelsarealreadychangingtheresourcerequirementsofIT

operations.Thegoodnews?ThisenablesITleadershiptofocusmoreon

growthandstrategicimpact.

The 2011 Gartner Executive Programs CIO Survey ranked CIOs’ top 10 business strategies:

• Increasing enterprise growth

• Attracting and retaining new customers

• Reducing enterprise costs

• Creating new products or services (innovation)

• Improving business processes

• Implementing and updating business applications

• Improving the technical infrastructure

• Improving enterprise efficiency

• Improving operations

• Improving business continuity, risk and security

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CIOs see business results and business knowledge as their primary sources of success and influence

DELIVER EXCEPTIONAL RESULTS FOR YOUR ENTERPRISE

With Gartner Executive Programs, you get the insight you need to deliver on your agenda.

Servicedeliveryinyourcontext

• A structured relationship with a team of service delivery professionals—your single point of access into Gartner

UniqueinsightintotheCIOrole

• Inquiry with world-class Gartner analysts

• All CIO-focused Gartner content, based on a member-driven research agenda

AnunparalleledCIOcommunity

• A global network of 4,000 CIOs

• Local events and VIP attendance at a Gartner Symposium/ITxpo

LEAD WITH CONFIDENCE

With Executive Programs, you can be certain that you are making the best possible decisions for your enterprise. Backed by CIO experts who work with 4,000 of your peers each year, you will have the confidence to lead your team and to increase the contribution you make to your enterprise’s success.

• Measure success with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. – Gartner Benchmark Analytics – Gartner IT Key Metrics Data – Maturity Assessments – CIO Scorecard

• Attend Gartner events to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). – Gartner Symposium/ITxpo – CIO Leadership Forum

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6

8

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29

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Sources of CIO success

Business results

Business knowledge

C-level relationships

Business relationships

IT knowledge

IT relationships

Authority as CIO

Vendor relationships

Average weighted importance on a ratio scale

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Solutions for Application Professionals

Applicationsleadersdirectlyimpacthowwellanorganizationoperatesand

competes.Butwhilethesizeandcomplexityoftheapplicationsportfolio

andthenumberofprojectsinplayatanygiventimecontinuetogrow,the

expectedpaybackperiodfortheseinvestmentscontinuestoshrink.Soit’s

nosurprisethatapplicationsleadersareundermorepressurethaneverto

delivermaximumresultswithminimalriskintheshortesttimepossible.And

withsomanydeliveryoptionstochoosefrom,itcanbehardtobesure

you’regettingthebestdeals.Gartnerdeliverstheinsightyouneedtolead

withconfidence.

Based on our daily interactions with your peers, Gartner analysts identify the most prominent key initiatives for each role. We then gather and organize our most relevant research on each one to provide you with exactly what you need to be successful.

KEY INITIATIVES AND KEY CONCERNS

SOAandApplicationArchitecture

• To what extent can your applications evolve, or is rigidity getting in your way?

• How competent is your team in modern application and service design?

• How will your development methodologies need to change?

ERP

• How well do your current solutions support end-to-end processes?

• Which sourcing options are best for you (e.g., SaaS, on-premise, open source, BPO)?

• How do you match your vendors’ road maps to your enterprise’s needs?

LEARN MORE

Otherkeyinitiativeswe’veidentifiedascommontoclientsinthisrole:

• Application Development

• Application Governance

• Application Integration

• Application Overhaul

• CRM

• Customer Experience Management

• Master Data Management

• Microsoft Windows 7 and Office

• Portal Strategy

• Supply Chain Management

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INNOVATE

STRATEGIZE EVALUATE

EXECUTEREVIEW

We understand what you do on a daily basis, and we can provide insight at every phase.

THE RESEARCH AND INSIGHT YOU NEED—DELIVERED YOUR WAY

We offer solutions to match your needs. You can consume Gartner resources in a variety of ways, and combine our offerings to meet the unique demands of your circumstances:

•Readresearch that applies to your initiatives, your vendors, your technologies—and access actionable insight and advice 24/7. – Gartner Business Wizard—just-in-time insight, on your timelines – My Gartner customizable home page – Weekly Picks by role—week-long access to 10 popular documents – Complimentary webinars

•Leverageproprietarytools and templates to save time. – Analyst-generated toolkits – Case studies and best practices

•Networkwithpeers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. – Gartner Peer Connect—our exclusive 10,000-client network

•Engageourexpertanalystsandconsultantsas active, problem-solving partners, whether it’s to answer a quick question or get to the bottom of an ongoing challenge. – Inquiry privileges – Contract reviews – Gartner Consulting solutions/engagements

•Measuresuccess with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. – Gartner Benchmark Analytics – Gartner IT Key Metrics Data – Maturity Assessment for Application Organizations – Application Development Scorecard – Application Development & Support Scorecard – Application Support Scorecard – ERP Application Support Scorecard

•Accessanindustry-specificfocus providing the signature Gartner breadth and depth of insight and advice in a variety of verticals. – Industry Picks—month-long access to selected industry-specific documents

•AttendGartnerevents to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). – Gartner Symposium/ITxpo – Application Architecture, Development & Integration Summit – Portals, Content & Collaboration Summit – Customer 360 Summit – Master Data Management Summit

Get more information on key initiatives for your role on your Gartner for IT Leaders Web portal.

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Solutions for Business Intelligence & Information Management Professionals

There’sarevolutionunderwayinthestrategicapplicationofinformation

todrivebusinessperformance,butobstaclesstillabound:inconsistentor

lacklusterstakeholdersupport;disconnectedtechnicalenvironments;poor

dataintegrity,qualityandconsistency;skillgaps;andlowlevelsofuser

adoption,tonamejustafew.Tomeetthesechallenges,BI&IMleaderswill

havetodevelopneworganizationsandapplications—andnewleadership

skills.Gartnerdeliverstheinsightyouneedtoleadwithconfidence.



BusinessIntelligenceCompetencyCenter

• How do you align business intelligence investments with clear business objectives?

• How do you establish clear and consistent enterprise metrics and standards?

• How do you develop and enforce a consistent governance framework?

EnterpriseSocialSoftware

• How do you organize, staff and govern your social software and collaboration initiatives?

• How do you identify new opportunities for cost/value improvements?

• How do you drive and measure user adoption of collaborative technologies?

DataManagementandIntegrationMaturity

• How do you justify data management and integration investments and communicate their value?

• How do you measure data efficiency, effectiveness and quality?

• How do you drive continuous improvement in data quality?

LEARN MORE


• Corporate Performance Management

• Information Governance

• SharePoint for ECM

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VISION PLAN

BUILDUSE

OPERATE

BUSINESS OBJECTIVES






•Engageourexpertanalysts andconsultants as active, problem-solving partners, whether it’s to answer a quick question or get to the bottom of an ongoing challenge. – Inquiry privileges – Contract reviews – Gartner Consulting solutions/engagements

•Measuresuccess with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. – Gartner Benchmark Analytics – Gartner IT Key Metrics Data – Maturity Assessment for Business Intelligence & Information Management

• Accessanindustry-specificfocusproviding the signature Gartner breadth and depth of insight and advice in a variety of verticals. – Industry Picks—month-long access to selected industry-specific documents

•AttendGartnerevents to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). – Gartner Symposium/ITxpo – Business Intelligence Summit – Portals, Content & Collaboration Summit – Master Data Management Summit



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Process-centricorganizationstreatbusinessprocessesasassetstobe

valuedandexploitedintheirownright,usingdisciplinedmethodologies,

ongoingperformancemeasurementandsoftwaretoolstotransformtheway

theenterprisecompetes.Butmakingtheshifttoaprocess-drivenenterprise

hasfar-reachingeffectsonorganizationalstructure,governancemodels,

skillrequirementsandoperationalprocesses,andnotwoorganizations

willapproachthesechallengesinquitethesameway.Gartnerdeliversthe

insightyouneedtoleadwithconfidence.

Solutions for Business Process Improvement Professionals



BusinessProcessManagement(BPM)Program

• How do you build a compelling business case for BPM?

• How do you prioritize process improvement opportunities?

• How do you manage organizational resistance to process change?

BPMTechnologyandTools

• Which BPM tools and services will enable you to achieve your business objectives?

• Which BPM tools and services align with your BPM maturity level?

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CHAMPION ANALYZE

DESIGNOPTIMIZE

COMMUNICATE

IMPLEMENT







•Measuresuccess with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. – Gartner Benchmark Analytics – Gartner IT Key Metrics Data – Maturity Assessment for Process-Driven Organizations – CIO Scorecard

•Accessanindustry-specific focus providing the signature Gartner breadth and depth of insight and advice in a variety of verticals. – Industry Picks—month-long access to selected industry-specific documents

•AttendGartnerevents to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). – Gartner Symposium/ITxpo – Business Process Management Summit



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LEARN MORE


• Enterprise Architecture Stakeholder Engagement

• Strategic Planning

Solutions for Enterprise Architecture Professionals

Enterprisearchitectsmobilizetechnologysolutionstodrivelong-term

competitiveadvantage,butclientstellusitcanbehardtoplanstrategically

amidday-to-daypressures.Andjustwhentheythoughttheyhaditallfigured

out,newtechnologiesanduserrequirementskeepchangingthegame.

Enterprisearchitectsneedtoaddflexibilityandagilitytotheirarchitectures

withoutlosingsightoftheirvisionorcontroloftheircosts.Mostimportantly,

theyneedtomaintaintheactivesupportofkeystakeholdersfortheirlong-

termvision.Gartnerdeliverstheinsightyouneedtoleadwithconfidence.



EnterpriseArchitectureProgram

• How do you translate EA benefits into simple business language?

• How do you construct comprehensive performance measurement frameworks?

• How do your metrics differ for run-, grow- and transform-oriented investments?

ITCostOptimization

• How do you balance short-term cost pressures with long-term strategic investment?

• How do you identify and prioritize opportunities for cost optimization?

• How accurately can you predict future capacity requirements?

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STRATEGIZE ARCHITECT

GOVERN LEAD

COMMUNICATE







•Measuresuccess with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. – Gartner Benchmark Analytics – Gartner IT Key Metrics Data – Enterprise Personality Assessment – Maturity Assessment for Enterprise Architecture – CIO Scorecard


•AttendGartnerevents to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). – Gartner Symposium/ITxpo – Enterprise Architecture Summit – Enterprise Architecture Foundation Seminars



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Solutions for IT Infrastructure & Operations Professionals

ITinfrastructureandoperationsleadersareunderconstantpressureto

shiftfromatechnicaltoamorecustomer-,process-andservice-centric

orientation.Butwiththeinfrastructureanditsoperationconsumingthelion’s

shareoftheITbudget,costandservicequalityareinevitablyhowtheyare

judged.Legacysystemsconstraintheenterprise,criticalskillgapsloom,

andnewenergychallengesemergeeveryday.Andwithsomanyoptionsto

choosefrom,itcanbehardtobesureyou’regettingthebestdeals.Gartner

deliverstheinsightyouneedtoleadwithconfidence.



DataCenterModernizationandConsolidation

• How do you simultaneously reduce I&O costs and modernize your infrastructure?

• How do you plan, justify and manage your IT modernization investments?

• With so many opportunities to choose from, how do you prioritize your IT modernization projects?

ITILandProcessImprovement

• How mature are your current IT processes?

• How do you decide which processes to focus on in what order?

• How aligned are your process improvement projects with enterprise BPI objectives?

Virtualization

• How will alternative delivery models factor into your plans?

• How will your operational and management processes need to change?

• How will you manage the security risks associated with virtualization?

LEARN MORE


• Cloud Computing

• Mobile Enterprise Strategy

• VoIP, Unified Communications and Collaboration

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DELIVER IT SERVICES

STRATEGIZE

PLAN/BUILDOPTIMIZE








•Engageourexpertanalystsandconsultants as active, problem-solving partners, whether it’s to answer a quick question or get to the bottom of an ongoing challenge. – Inquiry privileges – Contract reviews – Gartner Consulting solutions/engagements

•Measuresuccesswith our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. – Gartner Benchmark Analytics – Gartner IT Key Metrics Data – Maturity Assessment for Infrastructure & Operations – Server Evaluation V6 – Infrastructure & Operations Scorecard – Green ICT Scorecard – Enterprise Computing Scorecards – End-User Computing Scorecards – Voice & Data Network Scorecards

•Accessanindustry-specificfocusproviding the signature Gartner breadth and depth of insight and advice in a variety of verticals. – Industry Picks—month-long access to selected industry-specific documents

•AttendGartnereventsto climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). – Gartner Symposium/ITxpo – IT Infrastructure, Operations & Management Summit – Data Center Conference

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Solutions for Program & Portfolio Management Professionals

Itusedtobeenoughtobringprojectsinontimeandonbudget.Now

programandportfoliomanagementleadersarebeingchallengedto

manageITprojectsasaportfoliooffinancialinvestments,withthesame

levelofanalyticalrigorandaviewtowardtotalreturn.Tomaximizethose

returns,threedisciplines—projectmanagement,programmanagement

andportfoliomanagement—mustcoordinateseamlessly,eachrequiring

differentskillsatdifferentstages.Gartnerdeliverstheinsightyouneed

toleadwithconfidence.



PMO

• How do you demonstrate the value of your PMO?

• What new roles and skills will you need to develop or recruit?

• How readily does your organization adapt to new processes?

ITGovernance

• How do you align IT investments and processes to deliver desired business outcomes?

• How do you prioritize initiatives, projects and programs?

• How do you define the decisions to be governed, at what level and by whom?

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DEFINE SELECT

EXECUTEEVOLVE

COMMUNICATE

EVALUATE








•Engageourexpertanalysts andconsultantsas active, problem-solving partners, whether it’s to answer a quick question or get to the bottom of an ongoing challenge. – Inquiry privileges – Contract reviews – Gartner Consulting solutions/engagements

•Measuresuccesswith our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. – Gartner Benchmark Analytics – Gartner IT Key Metrics Data – Enterprise Personality Assessment – PMO Scorecard


•AttendGartnerevents to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). – Gartner Symposium/ITxpo – PPM & IT Governance Summit

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Solutions for Security & Risk Management Professionals

Enterpriseswantrobustsecurity,buttheyalsowantagility,flexibilityand

mobility.Securityandriskmanagementisanongoingstrugglewithpeople

whowanttoembarrassyourenterpriseorhurtitcompetitively.Butbetween

youandyourpartners,opportunitiesforfailurearerampantandnewrisks

emergeeveryday.Andwithshiftingregulatorylandscapesandimmature

technologies,it’shardnottofeelvulnerable.Youcan’teliminaterisk,butyou

canmanageitmoreeffectively.Gartnerdeliverstheinsightyouneedtolead

withconfidence.



IdentityandAccessManagement(IAM)

• How do you maintain a long-term vision while addressing short-term demands?

• What new trends, technologies and user demands will impact you the most?

• What are the most effective technologies, standards and processes for IAM?

InformationSecurityProgramManagement

• How do you establish clear accountabilities for information security?

• How do you align security policy and controls with business needs?

• How do you prepare your security architecture for multiple business scenarios?

ITRiskManagement

• How well is the value of risk management understood across your organization?

• How robust are your risk assessments?

• How do you address cultural resistance to acknowledging accountability for risk?

LEARN MORE


• Business Continuity Management

• Compliance

• Infrastructure, Application and Data Protection

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GOVERN

PLAN

BUILDRUN









•Measuresuccesswith our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. – Gartner Benchmark Analytics – Gartner IT Key Metrics Data – Security Program—Assessing Initial Objectives – IT Security Scorecard


•AttendGartnerevents to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). – Gartner Symposium/ITxpo – Security & Risk Management Summit – Identity & Access Management Summit

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Solutions for Sourcing & Vendor Relationships Professionals

Strategicsourcingisn’taproject,it’sadiscipline.Butmanyorganizations

stillmakeadhocsourcingdecisionsastacticalreactionstoimmediate

pressures,oftenbasedonlooselydefinedstrategiesandincompletedata.

Asaresult,costsrunover,servicequalityiscompromised,anduser

satisfactionsuffers(alongwiththesourcingorganization’scredibilitywith

keystakeholders).Andasservice,deliveryandpricingoptionsmultiply,it’s

hardtobesureyou’regettingthebestdeals,orthemostfromyourstrategic

relationships.Gartnerdeliverstheinsightyouneedtoleadwithconfidence.



VendorManagement

• How well do you manage your vendor relationships as strategic assets?

• How consistent are your standards and processes for managing IT vendors?

• How clearly are vendor management roles and responsibilities defined?

Outsourcing

• How do you determine which geographies present the best fit for your needs?

• How do you gauge and manage the risks unique to a given geography?

• How do you maximize service quality not under your direct control?

LEARN MORE


• Negotiating Vendor Contracts

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GOVERN

PLAN

IMPLEMENTMANAGE









•Measuresuccesswith our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. – Gartner Benchmark Analytics (including price benchmarking) – Gartner IT Key Metrics Data – IT Procurement Maturity Assessment – IT Services Sourcing Strategy Assessment


•AttendGartnerevents to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). – Gartner Symposium/ITxpo – Outsourcing & Vendor Management Summit – IT Financial, Procurement & Asset Management Summit

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Solutions for Supply Chain Professionals

Thesupplychainhasemergedasakeysourceofcompetitiveadvantagefor

leadingcompanies.Asaresult,supplychainexecutivesmustorchestratea

supplychainstrategythatdrivesprofitablegrowthandenablesproduct

innovation.Butachievingthisgoalisnoteasy,givenunstablerawmaterials

costs,volatiledemandpatternsandrampantsupplyrisksthatrequirevisibility

andagilitythroughoutthesupplychain.

Wecanworkwithyoutodevelopprocessesandselecttechnologiesto

maximizetheperformanceofyoursupplychain.Wedrawonbestpractices

fromadiversegroupofglobalsupplychainleaderstoidentifythemost

effectiveimprovementprojectsforyouruniquebusinessenvironment.

Wecanhelpyoutobuild,manageandtransformyourglobalsupplychain.



DemandManagement

• How do you more accurately predict upcoming shifts in demand?

• How does forecast governance help you reduce biases and errors?

• How do you reduce data latency to support real-time decision making?

SalesandOperationsPlanning

• How do you align your S&OP processes and incentives to drive revenue?

• How do you measure S&OP productivity and improvements?

• How do you avoid common pitfalls in implementing S&OP strategies?

SupplyChainRiskManagement

• How do you get visibility into the full range of risks that threaten your supply chain?

• How do you accurately assess their potential impact?

• How do you use performance-based incentives to mitigate your exposures?

LEARN MORE


• Global Manufacturing Strategy

• Inventory Optimization

• Logistics Management

• Sourcing and Procurement Excellence

• Sustainability

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Get more information on key initiatives for your industry on the appropriate supply chain Web portal.



•Readresearch that applies to your initiatives, your vendors, your technologies—and access actionable insight and advice 24/7. – My Gartner customizable home page – Supply chain analyst picks—week-long access to popular documents – Complimentary webinars

•Leverageproprietarytools and templates to save time. – Supply Chain Top 25—learn from the leaders in supply chain excellence – Case studies and best practices – Hierarchy of Supply Chain Metrics – Analyst-generated toolkits


•Engageourexpertanalystsas active, problem-solving partners, whether it’s to answer a quick question or get to the bottom of an ongoing challenge. – Inquiry privileges

•Accessanindustry-specificfocus providing the signature Gartner breadth and depth of insight and advice in a variety of verticals. – Consumer – Cross-Industry – Healthcare – Industrial – Sustainability

•AttendGartnerevents to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). – Supply Chain Executive Conference

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Burton IT1 Solutions for IT Technical Architects & Engineers

Technicalarchitectsandengineersareresponsibleforthestructure,planning

anddesignofkeyinitiatives—withmanychallengedtokeeppacewith

rapidlychangingtechnologiesandmarketsinordertoassessalternatives.

Theyarealsounderpressuretoexecuteinitiativesefficientlyandwithout

costlymistakes.

BurtonIT1providesbroadaccessfortechnicalarchitectsandengineers

seekingin-depthresearchanddecisionsupporttoolstoassessanddesign

solutions.Theresearchiswrittenonadeepandtechnicallevelneededfora

technologisttounderstandthecomplexitiesrelatedtoaspecifictechnology.

OurresearchalsoincludesaReferenceArchitecture—adetailed,interactive

decision-makingframeworkbuiltontheresearchanddesignedtoguide

architecturedecisionsandstrategy.

IdentityandPrivacy

• Hands-on strategies to streamline access to enterprise assets without putting sensitive data at risk

NetworkandTelecom

• Informed strategies to manage the convergence of voice, video and data while enabling the enterprise to do business anytime, from anywhere

SecurityandRiskManagement

• Detailed, practical wisdom to help you protect enterprise assets wherever they reside, without inhibiting enterprise agility

KEY RESEARCH AREAS

ApplicationPlatform

• Core strategies to improve application quality and reliability, while reducing costs and accelerating time to value

CollaborationandContent

• Actionable guidance on leveraging enterprise content, tools and infrastructure to support effective business collaboration

DataCenter

• Insights on building and operating reliable, cost-efficient data centers while addressing emerging challenges and trends

DataManagement

• Detailed practices, architectures and tools to define, integrate and manage data assets across the enterprise

Burton Group, the leading provider of practical, in-depth advice for technical architects and engineers, was acquired by Gartner, Inc.

Burton IT1 focuses on seven key research areas that are based on the issues facing technical architects and engineers.

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Get more information on the Burton IT1 Web portal to help you develop a technology architecture and implementation strategy for your key initiatives.


Burton IT1 will help you assess and architect solutions:

•Readresearch to access actionable insight and advice 24/7.

•Leverageproprietarytools and templates to save time. – Reference Architecture framework – Architecture templates, typical requirements, evaluation criteria, architecture options and decision logic

•Networkwithpeers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. – Telebriefings

•Engageourexpertanalystsandconsultants as active, problem-solving partners, whether it’s to answer a quick question or get to the bottom of an ongoing challenge.

•AttendGartnerevents to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). – Catalyst Conference

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Gartner Industry Advisory Services—an industry-focused research formula for better business outcomes

Gartnercanhelpyoustayoutinfrontofyourcompetitorsbyunderstanding

whatothersaredoingandwhy.Insteadofsimplyreactingtointernalrequests,

you’llhavetheinsightandcredibilitytoconfidentlyrecommendtechnology

solutionsthatleadindustryadvances.

Too many companies still look at technology as simply a cost of doing business, rather than a driver of growth. Gartner Industry Advisory Services is a tool for powering your technology to strengthen competitive position, increase growth, improve margins and ensure regulatory compliance. In addition to written research through your My Gartner customizable home page, you have a variety of opportunities to engage and interact with us, including:

• Direct contact with industry analysts and support specialists

• Opportunities to interact with industry peers and leverage a strong and growing peer network

• A proactive partnership with an assigned industry analyst, including quarterly check-ins on priorities and results (Advisor Gold level)

• Gartner Consulting solutions/engagements (also includes Government, Healthcare and Telecom)

IndustryAdvisoryServicessubscriptionsarecurrentlyavailableinthefollowingindustries:

• Banking & Investment Services

• Energy & Utilities

• Insurance

• Manufacturing

• Media

• Retail

End-user Industry Advisory Services clients receive access to content and expertise focused on their specific industry, in addition to role-specific content and technology fundamentals.

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Gartner methodologies— the tools behind the insight

Atestedsetofresearchpractices,proceduresandrulesusedtocollectand

analyzeinformation,soyoucanformulateplansormakedifficultbusiness

decisions.

HYPECYCLES

Gartner Hype Cycles provide a graphic representation of the maturity and adoption of technologies and applications, and how they are potentially relevant to solving real business problems and exploiting new opportunities. Hype Cycles help you:

• Separate hype from the real drivers of a technology’s commercial promise

• Reduce the risk of your technology investment decisions

• Compare your understanding of a technology’s business value with the objectivity of experienced IT analysts

MAGICQUADRANTS

Gartner Magic Quadrants are a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. By applying a graphical treatment (Challengers, Niche Players, Leaders, Visionaries) and a uniform set of evaluation criteria, they quickly help you digest how well technology providers are executing against their stated vision. Magic Quadrants help you:

• Get quickly educated about a market’s competing technology providers and their ability to deliver on what end users require today and in the future

• Understand how a market’s technology providers are competitively positioned and the strategies they are using to compete for end-user business

• Compare a technology provider’s strengths and challenges with your specific needs

MARKETSCOPES

Both emerging and mature markets present challenges when it comes to assessing providers. For new markets, competitive positioning is less useful; in mature markets, differentiators are more difficult to discern. A MarketScope rates the market itself and helps you evaluate its participating technology providers against the Gartner vision for that market. MarketScopes help you:

• Manage the risk of investing in both emerging and mature markets, and what level of promise their future holds

• Support the argument for allowing an emerging market to further evolve before you invest, or support decisions to retire your investments in solutions that have matured

• Understand how technology providers in both market types are performing and which criteria play a key role in their survival

26

Gartner methodologies—the tools behind the insight

VENDORRATINGS

Gartner Vendor Ratings assess all the different aspects of a technology provider, such as its strategy, organization, products, technology, marketing, financials and support. These ratings are periodically revised to reflect changes in assessment when a significant internal or external event directly affects the provider. Vendor Ratings help you:

• Support your decisions in a continuing provider relationship or contract renewal opportunity

• Manage the risk of your provider portfolio while you keep an eye on up-and-coming players and potential alternate providers

• Understand how providers are competing and performing, how they are delivering against their vision and strategy, and how they are set up to survive in the long term

MARKETFORECASTS

Gartner Market Forecasts use primary surveys, inquiry analysis and secondary sources to help you fully understand a market’s future spending pattern. We analyze supply and demand, comparing technology investment trends in the provider community with the spending trends of end users. Gartner forecasts provide two years of history while peering five years into the future. Market Forecasts help you:

• Understand the market opportunity for IT products and services

• Differentiate which market opportunities are emerging, maturing or declining

• Base your business plans and strategies on fact, not conjecture

MARKETSHAREANALYSIS

Through Gartner Market Share methodology, clients see how share is allocated among 400 technology providers in 37 key markets. Our detailed analysis of how provider revenue is allocated reveals what types of solutions are succeeding, which are trailing and where opportunities exist for providers to take additional share.

Our approach to Market Share Analysis combines primary surveys and vendor briefings with secondary research such as public financial disclosures, industry trade association material and government statistics. Market Share Analysis helps you:

• Understand where and how you can take advantage of shifts in market share, both now and in the future

• Identify markets where providers have opportunity to take additional market share

• Understand how leading providers are competing for market share

27

Gartner Events Calendar 2011

FIND THE EVENT THAT’S RIGHT FOR YOU.

GartneristheleadingproviderofeventsforITprofessionals.

FromourflagshipeventSymposium/ITxpo,toSummits

focusedonspecifictechnologiesandindustries,toexperiential

workshop-styleSeminarsaffordingin-depthlearningina

classroomsetting,tointeractiveWebinarsandhalf-dayLocal

Briefings—oureventsdistillthelatestGartnerresearchinto

applicableinsightandadvice,andprovideyoutheopportunity

tolearn,contributeandnetwork.

This data is accurate as of March 2, 2011 and is subject to change.

SYMPOSIUM/ITXPO® The World’s Most Important Gathering of CIOs and Senior IT Executives

Global

Symposium/ITxpo August 23 – 25 Cape Town, South Africa

Symposium/ITxpo October 3 – 5 Tokyo, Japan

Symposium/ITxpo October 16 – 20 Orlando, FL

Symposium/ITxpo October 25 – 27 Sao Paulo, Brazil

Symposium/ITxpo November 7 – 10 Barcelona, Spain

Symposium/ITxpo November 14 – 17 Gold Coast, Australia

Symposium/ITxpo November 21 – 23 Mumbai, India

CONFERENCES Gartner conferences focus on specific topics, technologies and industries that are top-of-mind.

NorthAmerica

CIO Leadership Forum March 20 – 22 Phoenix, AZ

Portals, Content & Collaboration Summit March 28 – 30 Los Angeles, CA

Customer 360 Summit March 30 – April 1 Los Angeles, CA

Business Process Management Summit April 27 – 29 Baltimore, MD

Business Intelligence Summit May 2 – 4 Los Angeles, CA

Master Data Management Summit May 4 – 6 Los Angeles, CA

Supply Chain Executive Conference June 1 – 3 Scottsdale, AZ

IT Infrastructure, Operations & Management Summit June 13 – 15 Orlando, FL

PPM & IT Governance Summit June 20 – 22 San Diego, CA

Enterprise Architecture Summit June 22 – 23 San Diego, CA

Security & Risk Management Summit June 20 – 23 National Harbor, MD

Catalyst Conference July 26 – 29 San Diego, CA

Outsourcing & Vendor Management Summit September 12 – 14 Orlando, FL

IT Financial, Procurement & Asset Management Summit September 14 – 16 Orlando, FL

Identity & Access Management Summit November 14 – 16 San Diego, CA

Application Architecture, Development & Integration Summit November 29 – December 1 Las Vegas, NV

Data Center Conference December 5 – 8 Las Vegas, NV

Visitgartner.com/eventsforafulllistingofourglobaleventsorcall18664052511.

28

This data is accurate as of March 2, 2011 and is subject to change.

CONFERENCES Gartner conferences focus on specific topics, technologies and industries that are top-of-mind.

EMEA

Business Intelligence Summit January 31 – February 1 London, U.K.

Master Data Management Summit February 2 – 3 London, U.K.

CIO Leadership Forum February 28 – March 1 Dubai, U.A.E.

Business Process Management Summit March 7 – 8 London, U.K.

Identity & Access Management Summit March 9 – 10 London, U.K.

Customer Relationship Management Summit March 14 – 15 London, U.K.

CIO Leadership Forum April 4 – 6 London, U.K.

Enterprise Architecture Summit May 9 – 10 London, U.K.

PPM & IT Governance Summit June 14 – 15 London, U.K.

Application Architecture, Development & Integration Summit June 16 – 17 London, U.K.

Supply Chain Executive Conference September 14 – 15 London, U.K.

Security & Risk Management Summit September 19 – 20 London, U.K.

Portals, Content & Collaboration Summit September 21 – 22 London, U.K.

Outsourcing & IT Services Summit September 26 – 27 London, U.K.

IT Asset Management Summit September 28 – 29 London, U.K.

Data Center & IT Operations Summit November 28 – 29 London, U.K.

LatinAmerica

Data Center Summit April 5 – 6 Sao Paulo, Brazil

Outsourcing Summit June 7 – 8 Sao Paulo, Brazil

Enterprise Integration Summit June 15 – 16 Mexico City, Mexico

Enterprise Integration Summit August 15 – 17 Sao Paulo, Brazil

The Future of IT Conference September 20 – 21 Buenos Aires, Argentina

The Future of IT Conference September 27 Lima, Peru

The Future of IT Conference October 4 – 6 Mexico City, Mexico

APAC

Business Intelligence & Information Management Summit February 22 – 23 Sydney, Australia

Infrastructure, Operations & Data Center Summit March 15 – 16 Sydney, Australia

Application Architecture, Development & Integration Summit August 9 – 10 Sydney, Australia

Business Process Management Summit August 9 – 10 Sydney, Australia

Japan

Security & Risk Management Summit April 19 Tokyo, Japan

IT Infrastructure & Data Center Summit April 27 – 28 Tokyo, Japan

Sourcing Summit May 30 – 31 Tokyo, Japan

BPM & SOA Summit June 30 – July 1 Tokyo, Japan

Business Intelligence & Information Management Summit July 20 Tokyo, Japan

GartnerSeminars

Enterprise Architecture Foundation Seminar April 26 – 27 Baltimore, MD

Enterprise Architecture Foundation Seminar June 20 – 21 San Diego, CA

Enterprise Architecture Foundation Seminar July 27 – 28 San Diego, CA

Enterprise Architecture Foundation Seminar September 14 – 15 Orlando, FL

Enterprise Architecture Foundation Seminar October 11 – 12 Egham, U.K.

Visitgartner.com/eventsforafulllistingofourglobaleventsorcall18664052511.

Gartner Events Calendar 2011(continued)

GARTNER LOCAL BRIEFINGS

Gartner Local Briefings are exclusive, half-day

presentations where Gartner analysts address the

most salient topics facing today’s technology users

and providers—a perfect venue for gaining critical

understanding efficiently and cost-effectively.

Here is a list of cities where Local Briefings are currently scheduled. To check dates and times, contact your account executive.

Americas locations: Arlington, Atlanta, Boston, Buenos Aires, Calgary, Caracas, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Detroit, Edmonton, Houston, Indianapolis, Los Angeles, Louisville, Milwaukee, Minneapolis, Montreal, New Jersey, New York City, Omaha, Orlando, Ottawa, Philadelphia, Phoenix, Portland, Raleigh, Richmond, San Francisco, Santiago, São Paulo, Seattle, St. Louis, Stamford, Tallahassee, Toronto, Vancouver

EMEA locations: Amsterdam, Basel, Bratislava, Brussels, Bucharest, Budapest, Copenhagen, Dubai, Frankfurt, Geneva, Helsinki, Ljubljana, London, Luxembourg, Madrid, Milan, Moscow, Munich, Oslo, Paris, Prague, Rome, Stockholm, Vienna, Warsaw, Zagreb

APAC locations: Adelaide, Auckland, Bangalore, Bangkok, Beijing/Shanghai, Brisbane, Canberra, Chennai, Ho Chi Minh/Hanoi, Hong Kong, Hyderabad, India, Jakarta, Kuala Lumpur, Manila, Melbourne, Mumbai, New Delhi, Perth, Seoul, Singapore, Sydney, Taipei, Wellington

For a complete list of 2011 Gartner events, please visit gartner.com/events.

FREE WEBINARS

Get actionable advice every week with free

Gartner Webinars.

Looking for fresh thinking as you tackle your top initiatives? Working at balancing cost-cutting mandates with increased demands from the business?

Our complimentary webinars deliver practical advice that can impact your critical initiatives. After one hour with a Gartner analyst, you will walk away with a new perspective on how to move forward.

Including strategic overviews as well as tactical recommendations, these free webinars deliver insight and advice for both near-term decisions and long-term goals.

Join us (invite a colleague or share with your project team!) for a taste of what Gartner clients get on a daily basis.

For the schedule and to register, go to gartner.com/webinars or e-mail [email protected].

GARTNER HEADQUARTERS

Corporate Headquarters 56 Top Gallant Road Stamford, CT 06902-7700 U.S.A. +1 203 964 0096

Europe Headquarters Tamesis The Glanty Egham Surrey, TW20 9AW UNITED KINGDOM +44 1784 431611

Asia/Pacific Headquarters Gartner Australasia Pty. Ltd. Level 9, 141 Walker Street North Sydney New South Wales 2060 AUSTRALIA +61 2 9459 4600

Japan HeadquartersGartner Japan, Ltd. Aobadai Hills 6F 4-7-7 Aobadai, Meguro-Ku Tokyo, 153-0042 JAPAN +81 3 3481 3670

Latin America Headquarters Gartner do Brasil S/C Ltda Av. Das Nações Unidas 12551, 25 Unit 2501 A São Paulo 04578-903 BRAZIL +55 11 3043 7544

© 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. ITxpo is a trademark of Gartner, Inc. or its affiliates. U.S. patent pending for Gartner Business Wizard and Gartner Peer Connect. For more information, e-mail [email protected] or visit gartner.com. Produced by Marketing Communications EVSUMMSOLTBROC031511

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