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  • A Guide to Gartner Solutions

  • Why research and advisory services?The world is changing, and the stakes are highand you still have

    to make decisions every day. Its difficult to stay on top of every

    technology trend in every market, industry and geography.

    Research and advisory services put the larger perspective of a very complex world at your fingertipsso you can make informed decisions fast.

    Why Gartner? Gartner is the IT professionals best first source for addressing virtually

    any IT issue.

    World-class, objective insight, rapid access to that insight, and an extremely low cost compared to the ROI and other alternatives, help ensure that you and your organization are highly successful.

    Our 730 seasoned expert analysts cover 1,300 topics across IT. They are based in 26 countries, speak 47 languages and have an average of 12 years experience in their specific field. No one comes close to our breadth and depth of expertise, or our wide range of solutions.

    We draw our insights from a critical fact base not available anywhere else: interactions with 10,000 distinct client organizations worldwide, 274,000 one-on-one annual client interactions and 12,000 vendor briefings each year. Addressing issues every day with both users and providers gives us a unique view into whats working, whats not, where markets are going and what it all means to you and your enterprise.

    Our rigorous, systematic research process and proven methodologies are the foundation for high-quality, unbiased insight that is pragmatic, actionable and available 24/7to help you be nimble in a dynamic world. We organize our research and our solutions around each clients role so you can get what you need fast. Our insight addresses your most critical initiatives, saves you thousands (or millions) of dollars on purchase decisions and operational activities, and helps you and your team excel.

  • 1

    The research and insight you needdelivered your way.We offer solutions to match your needs. You can consume Gartner resources in a variety of ways, and combine our offerings to meet the unique demands of your circumstances:

    Readresearch that applies to your initiatives, your vendors, your technologiesand access actionable insight and advice 24/7.

    Leverageproprietarytools and templates to save time.

    Networkwithpeers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king.

    Engageourexpertanalystsandconsultants as active, problem-solving partners, whether its to answer a quick question or get to the bottom of an ongoing challenge.

    Measuresuccess with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools.

    Certain industries have drivers and forces so unique that they demand anindustry-specificlens. We can provide you the signature Gartner breadth and depth in a variety of verticals, including: Banking & Investment Services Education Energy & Utilities Government: Federal, State and Local Healthcare Providers Insurance: P&C, Life & Annuities and Healthcare Payers Manufacturing Media Retail

    AttendGartnerevents to climb a learning curve quickly and keep your skills sharp.

    Gartnerunderstandsthatinordertobe

    successful,youneedadviceincontext,

    tailoredtoyourrole.Whateveryourrole,

    wevegotyoucovered.ITprofessionals

    areundermorepressurethaneverto

    makequantifiablebusinesscontributions.

    EveryroleinITcontributestothose

    goalsinspecificwaysfromstrategy

    andplanning,tomeasuringoutcomes.

  • 2

    Gartner Executive Programs: Lead today to reposition IT for the future

    Get the tools and knowledge you need to deliver exceptional business results for your organization. Through service delivery in your context, unique insight into the CIO role, and an unparalleled CIO network, member CIOs gain fresh perspective on the issues and opportunities most important to them. As a trusted advisor and sounding board, your executive partner ensures you get the best Gartner has to offer and accelerates your progress in becoming an outstanding leader.

    Solutions for CIOs

    ITS TIME TO REIMAGINE IT

    ITneedstochangeandCIOsknowit.

    Lastyear,halfofalltheCIOswesurveyedbelievedthatITwouldhave

    tochangewhentheeconomybeganrecovering.Nowthattherecovery

    isunderway,CIOsarebeginningtoreimagineITandwhatitcandofor

    thebusinesswithinnovationandgrowthbackonthehorizonandnew

    technologieschangingtheresourcegame.

    Thisreimaginingisnotoptionalitsamust.Newlighter-weighttechnologies

    andITmodelsarealreadychangingtheresourcerequirementsofIT

    operations.Thegoodnews?ThisenablesITleadershiptofocusmoreon

    growthandstrategicimpact.

    The 2011 Gartner Executive Programs CIO Survey ranked CIOs top 10 business strategies:

    Increasing enterprise growth

    Attracting and retaining new customers

    Reducing enterprise costs

    Creating new products or services (innovation)

    Improving business processes

    Implementing and updating business applications

    Improving the technical infrastructure

    Improving enterprise efficiency

    Improving operations

    Improving business continuity, risk and security

  • 3

    CIOs see business results and business knowledge as their primary sources of success and influence

    DELIVER EXCEPTIONAL RESULTS FOR YOUR ENTERPRISE

    With Gartner Executive Programs, you get the insight you need to deliver on your agenda.

    Servicedeliveryinyourcontext

    A structured relationship with a team of service delivery professionalsyour single point of access into Gartner

    UniqueinsightintotheCIOrole

    Inquiry with world-class Gartner analysts

    All CIO-focused Gartner content, based on a member-driven research agenda

    AnunparalleledCIOcommunity

    A global network of 4,000 CIOs

    Local events and VIP attendance at a Gartner Symposium/ITxpo

    LEAD WITH CONFIDENCE

    With Executive Programs, you can be certain that you are making the best possible decisions for your enterprise. Backed by CIO experts who work with 4,000 of your peers each year, you will have the confidence to lead your team and to increase the contribution you make to your enterprises success.

    Measure success with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. Gartner Benchmark Analytics Gartner IT Key Metrics Data Maturity Assessments CIO Scorecard

    Attend Gartner events to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). Gartner Symposium/ITxpo CIO Leadership Forum

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    Sources of CIO success

    Business results

    Business knowledge

    C-level relationships

    Business relationships

    IT knowledge

    IT relationships

    Authority as CIO

    Vendor relationships

    Average weighted importance on a ratio scale

  • 4

    Solutions for Application Professionals

    Applicationsleadersdirectlyimpacthowwellanorganizationoperatesand

    competes.Butwhilethesizeandcomplexityoftheapplicationsportfolio

    andthenumberofprojectsinplayatanygiventimecontinuetogrow,the

    expectedpaybackperiodfortheseinvestmentscontinuestoshrink.Soits

    nosurprisethatapplicationsleadersareundermorepressurethaneverto

    delivermaximumresultswithminimalriskintheshortesttimepossible.And

    withsomanydeliveryoptionstochoosefrom,itcanbehardtobesure

    youregettingthebestdeals.Gartnerdeliverstheinsightyouneedtolead

    withconfidence.

    Based on our daily interactions with your peers, Gartner analysts identify the most prominent key initiatives for each role. We then gather and organize our most relevant research on each one to provide you with exactly what you need to be successful.

    KEY INITIATIVES AND KEY CONCERNS

    SOAandApplicationArchitecture

    To what extent can your applications evolve, or is rigidity getting in your way?

    How competent is your team in modern application and service design?

    How will your development methodologies need to change?

    ERP

    How well do your current solutions support end-to-end processes?

    Which sourcing options are best for you (e.g., SaaS, on-premise, open source, BPO)?

    How do you match your vendors road maps to your enterprises needs?

    LEARN MORE

    Otherkeyinitiativesweveidentifiedascommontoclientsinthisrole:

    Application Development

    Application Governance

    Application Integration

    Application Overhaul

    CRM

    Customer Experience Management

    Master Data Management

    Microsoft Windows 7 and Office

    Portal Strategy

    Supply Chain Management

  • 5

    INNOVATE

    STRATEGIZE EVALUATE

    EXECUTEREVIEW

    We understand what you do on a daily basis, and we can provide insight at every phase.

    THE RESEARCH AND INSIGHT YOU NEEDDELIVERED YOUR WAY

    We offer solutions to match your needs. You can consume Gartner resources in a variety of ways, and combine our offerings to meet the unique demands of your circumstances:

    Readresearch that applies to your initiatives, your vendors, your technologiesand access actionable insight and advice 24/7. Gartner Business Wizardjust-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by roleweek-long access to 10 popular documents Complimentary webinars

    Leverageproprietarytools and templates to save time. Analyst-generated toolkits Case studies and best practices

    Networkwithpeers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. Gartner Peer Conn

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