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#atlassian
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DAN RADIGAN • SR. AGILE EVANGELIST • ATLASSIAN • @DANRADIGAN
5 Lessons From a Life Long Issue Tracker
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L E S S I S M O R E
I N D I V I D U A L S A N D I N T E R A C T I O N S
Individuals and Interactions
B U I L D A P R O D U C T C U LT U R E
G R O W S H A R E D U N D E R S TA N D I N G
D O G R E AT T H I N G S
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Ready for Review
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Workflow is the repeatable part of your culture. Center workflow around people, not tools.
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I N D I V I D U A L S A N D I N T E R A C T I O N S
L E S S I S M O R E
Less is more
B U I L D A P R O D U C T C U LT U R E
G R O W S H A R E D U N D E R S TA N D I N G
D O G R E AT T H I N G S
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Job #1: Fields
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• Ensure every field has a clear business value
• Place fields in order • Distribute in workflow• Purge old fields - use
“field is/not empty”• Automate collection of
data using REST or JIRA Capture
Optimize for users
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Job #2: Shared Objects
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• Use shared objects in JIRA to keep everyone focused• Filters• Dashboards• Agile Boards
Create once, use everywhere
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I N D I V I D U A L S A N D I N T E R A C T I O N S
B U I L D A P R O D U C T C U LT U R E
Build a product culture
L E S S I S M O R E
G R O W S H A R E D U N D E R S TA N D I N G
D O G R E AT T H I N G S
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=+
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Each end user’s experience in JIRA is a partnership between Atlassian and the local JIRA admin.
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BUILD
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BUILD SHIP
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BUILD SHIP
LEARN
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BUILD SHIP
LEARN
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Just text by itself, for impact. Use the
JIRA Issue Collector!
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I N D I V I D U A L S A N D I N T E R A C T I O N S
G R O W S H A R E D U N D E R S TA N D I N G
Grow Shared Understanding
L E S S I S M O R E
B U I L D A P R O D U C T C U LT U R E
D O G R E AT T H I N G S
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Strong teams are made of diverse people that bring a consistent set of priorities to each decision.
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I N D I V I D U A L S A N D I N T E R A C T I O N S
D O G R E AT T H I N G S
Do Great Things
L E S S I S M O R E
G R O W S H A R E D U N D E R S TA N D I N G
B U I L D A P R O D U C T C U LT U R E
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To do anything truly great, courage always dictates turning one’s back on everything that is good.
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I N D I V I D U A L S A N D I N T E R A C T I O N S
Unleash your JIRA!
L E S S I S M O R E
G R O W S H A R E D U N D E R S TA N D I N G
D O G R E AT T H I N G S
B U I L D A P R O D U C T C U LT U R E
UNLEASH YOUR J
IRA
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Thank you!
DAN RADIGAN • SR AGILE EVANGELIST • ATLASSIAN • @DANRADIGAN