5 lessons from a life long issue tracker - dan radigan
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#atlassian
DAN RADIGAN • SR. AGILE EVANGELIST • ATLASSIAN • @DANRADIGAN
5 Lessons From a Life Long Issue Tracker
L E S S I S M O R E
I N D I V I D U A L S A N D I N T E R A C T I O N S
Individuals and Interactions
B U I L D A P R O D U C T C U LT U R E
G R O W S H A R E D U N D E R S TA N D I N G
D O G R E AT T H I N G S
Ready for Review
Workflow is the repeatable part of your culture. Center workflow around people, not tools.
I N D I V I D U A L S A N D I N T E R A C T I O N S
L E S S I S M O R E
Less is more
B U I L D A P R O D U C T C U LT U R E
G R O W S H A R E D U N D E R S TA N D I N G
D O G R E AT T H I N G S
Job #1: Fields
• Ensure every field has a clear business value
• Place fields in order • Distribute in workflow• Purge old fields - use
“field is/not empty”• Automate collection of
data using REST or JIRA Capture
Optimize for users
Job #2: Shared Objects
• Use shared objects in JIRA to keep everyone focused• Filters• Dashboards• Agile Boards
Create once, use everywhere
I N D I V I D U A L S A N D I N T E R A C T I O N S
B U I L D A P R O D U C T C U LT U R E
Build a product culture
L E S S I S M O R E
G R O W S H A R E D U N D E R S TA N D I N G
D O G R E AT T H I N G S
=+
Each end user’s experience in JIRA is a partnership between Atlassian and the local JIRA admin.
BUILD
BUILD SHIP
BUILD SHIP
LEARN
BUILD SHIP
LEARN
Just text by itself, for impact. Use the
JIRA Issue Collector!
I N D I V I D U A L S A N D I N T E R A C T I O N S
G R O W S H A R E D U N D E R S TA N D I N G
Grow Shared Understanding
L E S S I S M O R E
B U I L D A P R O D U C T C U LT U R E
D O G R E AT T H I N G S
Strong teams are made of diverse people that bring a consistent set of priorities to each decision.
I N D I V I D U A L S A N D I N T E R A C T I O N S
D O G R E AT T H I N G S
Do Great Things
L E S S I S M O R E
G R O W S H A R E D U N D E R S TA N D I N G
B U I L D A P R O D U C T C U LT U R E
To do anything truly great, courage always dictates turning one’s back on everything that is good.
I N D I V I D U A L S A N D I N T E R A C T I O N S
Unleash your JIRA!
L E S S I S M O R E
G R O W S H A R E D U N D E R S TA N D I N G
D O G R E AT T H I N G S
B U I L D A P R O D U C T C U LT U R E
UNLEASH YOUR J
IRA
Thank you!
DAN RADIGAN • SR AGILE EVANGELIST • ATLASSIAN • @DANRADIGAN