Download - 4: Service with a smile · 4: Service with a smile Would you like Jack to serve you? Why? ... Answer the questions below. Activity 4: Can you help Sasha? 1 What is wrong with Sasha’s

1

L1 Understanding customer service in the retail sector

4: Service with a smileWould you like Jack to serve you?

Why?

L1 Understanding customer service in the retail sector

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Answer the questions below.

Activity 4: Can you help Sasha?

1 What is wrong with Sasha’s uniform?

2 How can Sasha present herself better?

3 How can staff in a retail business give customers a good impression of the shop?

Download - 4: Service with a smile · 4: Service with a smile Would you like Jack to serve you? Why? ... Answer the questions below. Activity 4: Can you help Sasha? 1 What is wrong with Sasha’s

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