4: service with a smile · 4: service with a smile would you like jack to serve you? why? ......
TRANSCRIPT
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L1 Understanding customer service in the retail sector
4: Service with a smileWould you like Jack to serve you?
Why?
L1 Understanding customer service in the retail sector
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Answer the questions below.
Activity 4: Can you help Sasha?
1 What is wrong with Sasha’s uniform?
2 How can Sasha present herself better?
3 How can staff in a retail business give customers a good impression of the shop?