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IntroductionIntroduction
Part of CommunicationHearing - a physical aspect
Listening is an intellectual, andemotional process that integratesphysical, emotional andintellectual inputs Listeningis a mental process
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DefinitionDefinition
Leland Brown Listening is anactivity that can be turned on andoff consciously and
unconsciously. It starts with thereceivers becoming aware thatthey should listen and become
attentive to what is being said.
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DefinitionDefinition
M.V. Rodriques Listeningis a process of receiving,
interpreting and reactingto the messages receivedfrom the communication
sender
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DefinitionDefinition
Keith Davis Listening isa conscious, positive act
requiring will power. It isnot a simple, passiveexposure to sound
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NatureNature
We spend 60% time inlistening
Most of us are 35 55%
efficient in listeningMust have mutualunderstanding for
effective communication
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Principles -Principles -
Good ListeningGood Listening Listen Patiently
Understand the feelingsof the Speaker Bhavnao Ko Samjho
Allow time for discussion- feedback
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r nc p es --GoodGood
ListeningListeningAvoid cliches / jargonRespond to the speakerscomments
Listener should have a purposefor listening
Time Differential we speak 100
150 wpm. - & we think 400 500 wpm
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Process of ListeningProcess of Listening
Awareness Speaker shouldsay something new what theaudience does not know
New ideas, thoughts,
information, thus NEWS
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Process of ListeningProcess of Listening
Reception & Hearing listener to be attentive andaware
Get closer to a person who is
deaf / hard of hearing Keep an open mind not the
I know it all attitude
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Process of ListeningProcess of Listening
Perception by the listener correctly understanding themessage depends on age,maturity, knowledge,
experience, attitude, values,etc.
Understand the Speaker - thefeelings Bhavana
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Types of ListeningTypes of Listening Active Listening listening
to a person without passingjudgment
Deliberate listening
Listening By Observation body language, smile,gestures etc.
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Types of ListeningTypes of Listening
Passive Listening tape or radio
Evaluating takes
time to evaluate whatthe Speaker is saying
Fake -
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Listening StylesListening Styles
Results-style:Results-style:Interested inthe bottom line or result of amessage.
Reasons-style:Reasons-style:Interestedin hearing the rationalebehind a message.
Process-style:Process-style:Likes todiscuss issues in detail.
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The Keys to Effective ListeningThe Keys to Effective ListeningKeys to Effective ListeningKeys to Effective Listening The Bad ListenerThe Bad Listener The Good ListenerThe Good Listener
1. Capitalize on thought
speed
Tends to daydream Stays with the speaker, mentallysummarizes the speaker,weighs evidence, and listensbetween the lines
2. Listen for ideas Listens for facts Listens for central or overallideas
3. Find an area of interest Tunes out dry speakers orsubjects
Listens for any usefulinformation
4. Judge content, notdelivery Tunes out dry monotonespeakers Assesses content by listening toentire message before makingjudgments
5. Hold your fire Gets too emotional or worked upby something said by the speakerand enters into an argument
Withholds judgment untilcomprehension is complete
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The Keys to Effective Listening (cont)The Keys to Effective Listening (cont)
Keys to Effective ListeningKeys to Effective Listening The Bad ListenerThe Bad Listener The Good ListenerThe Good Listener
6. Work at listening Does not expend energy onlistening
Gives the speaker full attention
7. Resist Distractions Is easily distracted Fights distractions and
concentrates on the speaker
8. Hear what is said Shuts our or denies unfavorableinformation
Listens to both favorable andunfavorable information
9. Challenge yourself Resists listening to presentationsof difficult subject manner
Treats complex presentations asexercises for the mind
10. Use handouts, overheads,
or other visual aids
Does not take notes or payattention to visual aids
Takes notes as required anduses visual aids to enhance
understanding of thepresentation
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BarriersBarriers
ofof
ListeningListening
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Barriers of ListeningBarriers of Listening
Wandering Mind Partial Listening
Distraction of mind Lack of motivation
Emotional block beliefs, prejudice, fear,dislike, bias,
apprehension, etc
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Barriers of ListeningBarriers of Listening
Taking Notes Rebuttal Instinct something
said is wrong, and graduallyresults in quarrels arguments
Jumbled/Mumbled Words
Monologue go on and on
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Barriers of ListeningBarriers of Listening
Selective Listening Listening only for
words
False Listening
Lack of interest
Noise Poor perception /
understanding
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Bad Listening HabitsBad Listening Habits
Listening attitudesformed in early life
Parents influence
Authoritarian Parents
Warm parents who
listen to you yourespond positively
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Bad Listening HabitsBad Listening Habits
Timid nature /submissive
behaviour Wandering mind
Calling the subjectuninteresting
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Bad Listening HabitsBad Listening Habits
Technical talk notinterested or notclear
Fake listening
I know it Allattitude
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Guidelines ToGuidelines ToEffective ListeningEffective Listening
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Prof. C.S. Rayudu
suggests thefollowing techniquesto overcome poorlistening habits andto accomplish an
effective listeningand improvedlistening
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Listener to maintain eyecontact
Listeners body language nodyour head, posture, etc
Avoid uninterested gestures
looking at watch, SMS, readingpaper, playing with pen /pencil, etc.
Ask questions shows interest after the Speaker hasfinished speaking
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Listen patiently
Avoid arguments
Hold your temper
Be honest with your answers
Listen and understand thetotal meaning of the message
Drop personal biasness
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Thank YouThank You