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    IntroductionIntroduction

    Part of CommunicationHearing - a physical aspect

    Listening is an intellectual, andemotional process that integratesphysical, emotional andintellectual inputs Listeningis a mental process

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    DefinitionDefinition

    Leland Brown Listening is anactivity that can be turned on andoff consciously and

    unconsciously. It starts with thereceivers becoming aware thatthey should listen and become

    attentive to what is being said.

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    DefinitionDefinition

    M.V. Rodriques Listeningis a process of receiving,

    interpreting and reactingto the messages receivedfrom the communication

    sender

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    DefinitionDefinition

    Keith Davis Listening isa conscious, positive act

    requiring will power. It isnot a simple, passiveexposure to sound

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    NatureNature

    We spend 60% time inlistening

    Most of us are 35 55%

    efficient in listeningMust have mutualunderstanding for

    effective communication

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    Principles -Principles -

    Good ListeningGood Listening Listen Patiently

    Understand the feelingsof the Speaker Bhavnao Ko Samjho

    Allow time for discussion- feedback

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    r nc p es --GoodGood

    ListeningListeningAvoid cliches / jargonRespond to the speakerscomments

    Listener should have a purposefor listening

    Time Differential we speak 100

    150 wpm. - & we think 400 500 wpm

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    Process of ListeningProcess of Listening

    Awareness Speaker shouldsay something new what theaudience does not know

    New ideas, thoughts,

    information, thus NEWS

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    Process of ListeningProcess of Listening

    Reception & Hearing listener to be attentive andaware

    Get closer to a person who is

    deaf / hard of hearing Keep an open mind not the

    I know it all attitude

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    Process of ListeningProcess of Listening

    Perception by the listener correctly understanding themessage depends on age,maturity, knowledge,

    experience, attitude, values,etc.

    Understand the Speaker - thefeelings Bhavana

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    Types of ListeningTypes of Listening Active Listening listening

    to a person without passingjudgment

    Deliberate listening

    Listening By Observation body language, smile,gestures etc.

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    Types of ListeningTypes of Listening

    Passive Listening tape or radio

    Evaluating takes

    time to evaluate whatthe Speaker is saying

    Fake -

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    Listening StylesListening Styles

    Results-style:Results-style:Interested inthe bottom line or result of amessage.

    Reasons-style:Reasons-style:Interestedin hearing the rationalebehind a message.

    Process-style:Process-style:Likes todiscuss issues in detail.

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    The Keys to Effective ListeningThe Keys to Effective ListeningKeys to Effective ListeningKeys to Effective Listening The Bad ListenerThe Bad Listener The Good ListenerThe Good Listener

    1. Capitalize on thought

    speed

    Tends to daydream Stays with the speaker, mentallysummarizes the speaker,weighs evidence, and listensbetween the lines

    2. Listen for ideas Listens for facts Listens for central or overallideas

    3. Find an area of interest Tunes out dry speakers orsubjects

    Listens for any usefulinformation

    4. Judge content, notdelivery Tunes out dry monotonespeakers Assesses content by listening toentire message before makingjudgments

    5. Hold your fire Gets too emotional or worked upby something said by the speakerand enters into an argument

    Withholds judgment untilcomprehension is complete

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    The Keys to Effective Listening (cont)The Keys to Effective Listening (cont)

    Keys to Effective ListeningKeys to Effective Listening The Bad ListenerThe Bad Listener The Good ListenerThe Good Listener

    6. Work at listening Does not expend energy onlistening

    Gives the speaker full attention

    7. Resist Distractions Is easily distracted Fights distractions and

    concentrates on the speaker

    8. Hear what is said Shuts our or denies unfavorableinformation

    Listens to both favorable andunfavorable information

    9. Challenge yourself Resists listening to presentationsof difficult subject manner

    Treats complex presentations asexercises for the mind

    10. Use handouts, overheads,

    or other visual aids

    Does not take notes or payattention to visual aids

    Takes notes as required anduses visual aids to enhance

    understanding of thepresentation

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    BarriersBarriers

    ofof

    ListeningListening

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    Barriers of ListeningBarriers of Listening

    Wandering Mind Partial Listening

    Distraction of mind Lack of motivation

    Emotional block beliefs, prejudice, fear,dislike, bias,

    apprehension, etc

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    Barriers of ListeningBarriers of Listening

    Taking Notes Rebuttal Instinct something

    said is wrong, and graduallyresults in quarrels arguments

    Jumbled/Mumbled Words

    Monologue go on and on

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    Barriers of ListeningBarriers of Listening

    Selective Listening Listening only for

    words

    False Listening

    Lack of interest

    Noise Poor perception /

    understanding

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    Bad Listening HabitsBad Listening Habits

    Listening attitudesformed in early life

    Parents influence

    Authoritarian Parents

    Warm parents who

    listen to you yourespond positively

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    Bad Listening HabitsBad Listening Habits

    Timid nature /submissive

    behaviour Wandering mind

    Calling the subjectuninteresting

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    Bad Listening HabitsBad Listening Habits

    Technical talk notinterested or notclear

    Fake listening

    I know it Allattitude

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    Guidelines ToGuidelines ToEffective ListeningEffective Listening

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    Prof. C.S. Rayudu

    suggests thefollowing techniquesto overcome poorlistening habits andto accomplish an

    effective listeningand improvedlistening

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    Listener to maintain eyecontact

    Listeners body language nodyour head, posture, etc

    Avoid uninterested gestures

    looking at watch, SMS, readingpaper, playing with pen /pencil, etc.

    Ask questions shows interest after the Speaker hasfinished speaking

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    Listen patiently

    Avoid arguments

    Hold your temper

    Be honest with your answers

    Listen and understand thetotal meaning of the message

    Drop personal biasness

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    Thank YouThank You


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