EU Civil Justice DayLaw Society - London 25Law Society - London 25thth October 2007 October 2007
Practical Aspects of Practical Aspects of Cross Border Mediation Cross Border Mediation
byby
Paul RandolphPaul Randolph
Consequences of InadequateConsequences of InadequateDR SystemsDR Systems
Commercially incompetent at DRCommercially incompetent at DR
Ineffectively managed conflict: Ineffectively managed conflict:
inhibits commercial relationsinhibits commercial relations
reduces investmentsreduces investments
promotes distrust promotes distrust
Methods of Cross Border Mediation
Face-to-faceFace-to-face Choice of venueChoice of venue Choice of attendeesChoice of attendees Choice of FormatChoice of Format
On-Line ODROn-Line ODR e-commercee-commerce video linkvideo link virtual mediation roomvirtual mediation room
Problems inProblems in
Cross-Border MediationCross-Border Mediation
VenueVenue
Different FormatsDifferent Formats
Parties attendingParties attending
Lawyers attendingLawyers attending
Disclosure of documentsDisclosure of documents
ODR and On-Line Mediation ODR and On-Line Mediation
E-Bay type DRE-Bay type DR
Automated NegotiationAutomated Negotiation
Online Mediator Online Mediator
Virtual MediationVirtual Mediation
Psychological Aspects of ODR Psychological Aspects of ODR
Dealing with PeopleDealing with People
Psychological BlockagesPsychological Blockages
Self EsteemSelf Esteem corporate self esteemcorporate self esteem ‘‘face’face’ ‘‘honourhonour
PerceptionsPerceptions
Need to be ‘Heard’Need to be ‘Heard’
The Mediator’s Role in ODRThe Mediator’s Role in ODR
Secure Paradigm ShiftSecure Paradigm Shift
Rapport & Trust Online? Rapport & Trust Online?
Listening Skills Online?Listening Skills Online?
Online Communication Online Communication
Bridging the GapBridging the Gap Salami SlicingSalami Slicing
£80K£80K
£60K£60K
£100K£100K
£10K£10K
£20K£20K
£30K£30K
£50K£50K £35K£35K
Online EmotionsOnline Emotions
Non Commercial Non Commercial
Emotions Emotions versus versus Reason Reason
The AmygdalaThe Amygdala
Emotions and BehaviourEmotions and Behaviour
Getting to “Good Enough”Getting to “Good Enough”
The EndThe End
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