EU Civil Justice DayLaw Society - London 25Law Society - London 25thth October 2007 October 2007

Practical Aspects of Practical Aspects of Cross Border Mediation Cross Border Mediation

byby

Paul RandolphPaul Randolph

Consequences of InadequateConsequences of InadequateDR SystemsDR Systems

Commercially incompetent at DRCommercially incompetent at DR

Ineffectively managed conflict: Ineffectively managed conflict:

inhibits commercial relationsinhibits commercial relations

reduces investmentsreduces investments

promotes distrust promotes distrust

Methods of Cross Border Mediation

Face-to-faceFace-to-face Choice of venueChoice of venue Choice of attendeesChoice of attendees Choice of FormatChoice of Format

On-Line ODROn-Line ODR e-commercee-commerce video linkvideo link virtual mediation roomvirtual mediation room

Problems inProblems in

Cross-Border MediationCross-Border Mediation

VenueVenue

Different FormatsDifferent Formats

Parties attendingParties attending

Lawyers attendingLawyers attending

Disclosure of documentsDisclosure of documents

ODR and On-Line Mediation ODR and On-Line Mediation

E-Bay type DRE-Bay type DR

Automated NegotiationAutomated Negotiation

Online Mediator Online Mediator

Virtual MediationVirtual Mediation

Psychological Aspects of ODR Psychological Aspects of ODR

Dealing with PeopleDealing with People

Psychological BlockagesPsychological Blockages

Self EsteemSelf Esteem corporate self esteemcorporate self esteem ‘‘face’face’ ‘‘honourhonour

PerceptionsPerceptions

Need to be ‘Heard’Need to be ‘Heard’

The Mediator’s Role in ODRThe Mediator’s Role in ODR

Secure Paradigm ShiftSecure Paradigm Shift

Rapport & Trust Online? Rapport & Trust Online?

Listening Skills Online?Listening Skills Online?

Online Communication Online Communication

Bridging the GapBridging the Gap Salami SlicingSalami Slicing

£80K£80K

£60K£60K

£100K£100K

£10K£10K

£20K£20K

£30K£30K

£50K£50K £35K£35K

Online EmotionsOnline Emotions

Non Commercial Non Commercial

Emotions Emotions versus versus Reason Reason

The AmygdalaThe Amygdala

Emotions and BehaviourEmotions and Behaviour

Getting to “Good Enough”Getting to “Good Enough”

The EndThe End

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