10 Tips to Provide Service Excellence - By Santhanaram Jayaram MBA

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SANTHANARAM JAYARAM

Santhanaram Jayaram, MBA inInternational Business

Business Communication/Laughter Coach

Author of Ram up your Laughter

Appeared on National TV,Radio,Print.

Specialty : Sales, Customer ServiceLaughter & Enneagram

Published Author

http://www1.channelnewsasia.com/amlive/2013/05/13/interviews-laughter-yoga/

Service Excellence Tip # 1

Noticeyour

Customer

Service Excellence Tip # 2

Smilefromthe

Heart

Service Excellence Tip # 3

G : Greet

S : Smile

T : ThankService Excellence Tip # 4

Knowyour

Product

Service Excellence Tip # 6

GiveCustomer

FullAttention

Service Excellence Tip # 5

ProvideAlternatives

Service Excellence Tip # 7

Change

Choiceof

Words

Service Excellence Tip # 8

C : Calm

L : Listen withEmpathy

A : AcknowledgeIssue

P : Problem Solver

Service Excellence Tip # 9

Thankthe

Customer

Service Excellence Tip # 10

Thank You!

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