10 tips to provide service excellence
DESCRIPTION
10 tips to provide service excellence using illustration. Hope you like this short presentation. Look Good Feel Great Notice the Customer Smile from the Heart Great, Smile, Thank Give your customer full attention Know your Product Provide Alternative Choice of words, change negative to positive Calm,Listen with empathy,Acknowledge and be a Problem Solver Thank the CustomerTRANSCRIPT
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10 Tips to Provide Service Excellence - By Santhanaram Jayaram MBA
Visit : www.ramitup.com
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SANTHANARAM JAYARAM
Santhanaram Jayaram, MBA inInternational Business
Business Communication/Laughter Coach
Author of Ram up your Laughter
Appeared on National TV,Radio,Print.
Specialty : Sales, Customer ServiceLaughter & Enneagram
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Published Author
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http://www1.channelnewsasia.com/amlive/2013/05/13/interviews-laughter-yoga/
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Service Excellence Tip # 1
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Noticeyour
Customer
Service Excellence Tip # 2
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Smilefromthe
Heart
Service Excellence Tip # 3
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G : Greet
S : Smile
T : ThankService Excellence Tip # 4
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Knowyour
Product
Service Excellence Tip # 6
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GiveCustomer
FullAttention
Service Excellence Tip # 5
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ProvideAlternatives
Service Excellence Tip # 7
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Change
Choiceof
Words
Service Excellence Tip # 8
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C : Calm
L : Listen withEmpathy
A : AcknowledgeIssue
P : Problem Solver
Service Excellence Tip # 9
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Thankthe
Customer
Service Excellence Tip # 10
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Thank You!
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www.ramitup.com