Download - التوقعات المرئية CH9

CHAPTER 9HUMAN RESOURCE MANAGEMENT AND

DIVERSITY

True/False Questions

*1. Human resource management is the set of activities that are undertaken to attract, develop and maintain an effective work force. T

*2. The three primary activities of HRM are to attract, develop, and maintain an effective workforce.T

3. Organizational capital refers to the economic value of the knowledge, experience, skills, and capabilities of employees.T

4. The Americans with Disabilities Act of 1990 prohibits discrimination of qualified individuals by employers on the basis of disability and requires reasonable accommodations be provided.(T)

*5. Telecommuting means using computers and telephones at the office ( for work-related activities. F ( from homes)

6. Human resource planning is the implementation ( forecasting (T)) of human resource needs by matching individuals with vacancies.(F)

7. Job design( Job analysis (T) ) is a systematic process of gathering and interpreting information about the essential duties. (F)

8. One of the fastest-growing approaches to recruiting today is the use of the Internet.(T)

*9. The relationship between an applicant's score on a selection device and

his or her future job performance is called reliability (Validity). (F)

10. Orientation ( Human Capabilities ) is the process of determining the skills, abilities, and other attributes a person needs to perform a particular job.(F)

11. An interview is a one way ( Two way ) communication channel that allows the organization to obtain information about the applicant. ( F )

*12. The most common method of employee training ( on job training) occurs in the classroom. (F)

Chapter 9 – Human Resource Management

13. To obtain an accurate performance rating, managers must acknowledge that jobs are multidimensional, and job performances may be multidimensional as well. ( T )

*14. The homogeneity (Halo effect) error is a type of rating error that occurs when an employee receives the same rating on all dimensions regardless of performance.(F)

15. BARS (Behaviorally anchored rating scale) stand for Behaviorally Administered Rating Scale and is used to measure performance evaluation errors. (F)

16. A skill-based pay system is often also called a competency-based pay system.(T)

17. Exit interviews are valuable tools because they provide an excellent and inexpensive tool for learning about pockets of dissatisfaction within the organization and ways to reduce future turnover. (T)

*18. Most managers are well prepared to handle multicultural differences.(F)

19. Ethnocentrism refers to the belief that your group and subculture is not as good as other groups and subcultures. .(F)

20. A culture that accepts only one way of doing things and one set of values and beliefs, produced by ethnocentrism, is known as monoculture. (T)

21. Pluralism means an organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.(T)

*22. In most organizations, the shift from a monoculture to one of pluralism requires very little effort.( F)

23. The average worker is older now, and many more women, people of color, and immigrants are entering the workforce. ( T)

24. Affirmative action occurs when minority applicants are hired or promoted based on criteria that are not job relevant. (F)

25. Affirmative action requires that an employer take positive steps to guarantee promotion from within. (F)

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Chapter 9 – Human Resource Management and Diversity

*26. Emotional intimacy in the workplace has resulted in a disruption of the balance of power and has threatened the stability of the organization.(T)

*27. Men and women are equally affected by sexual harassment issues.(T)

Multiple Choice Questions

1. Which of the following statements about human resource management is true?a. All managers are human resource managers, employees are not

viewed as assets, and human resource management is a matching process.

b. All managers are not human resource managers, nor should employees be viewed as assets, and human resource management is a matching process.

c. All managers are not human resource managers, nor should employees be viewed as assets, and human resource management is certainly not a matching process.

d. All managers are human resource managers, employees are viewed as assets, and human resource management is a matching process.

e. Only those managers who work in the HRM department are human resource managers, only productive employees are viewed as assets, and human resource management is a matching process .

2. The purpose of the HRM activities and goals is to:a. run a fun place within which to work,b. attract an effective workforce to the organization, develop the

workforce to its potential, and maintain the workforce over the long term,

c. attract competition, develop markets, and design products that will last for a long period,

d. develop a competitive organization that is profitable,e. create jobs, make a good product, and be a good neighbor,

*3. General Motors (GM) is installing both modular and special-purpose robots on its assembly lines in Detroit. This strategic decision by GM will impact:a. how GM recruits potential employees.b. the demand for employees at GM.c. how GM trains employees.

d. the company's ability to build human capital. e. all of these. ( not sure)

*4. Which of the following terms refers to the economic value of the

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knowledge, experience, skills, and capabilities of employees?a. human capital b. economic capitalc. contingency assetsd. capital assetse. economic assets

*5. The most basic use of a(n) _____ is to handle pay, benefits, and retirement plans, which can lead to significant cost savings. It is one way HRM uses IT.a. transactions processing system

b. human resource information system c. accounting processing systemd. expert systeme. management information system

*6. The practice of hiring or promoting of applicants based on criteria that are not job relevant is called:a. affirmative action.b. equal employment opportunity.c. minority preference.d. discrimination . e. employment-at-will.

7. Failure to comply االمتثال with equal employment opportunity legislation تشريع can result in:a. substantial fines and penalties for employeesb. limited inconvenience and no penalties for employersc. substantial fines and penalties for employers d. no fines or penalties for either the employee or employere. no severe fines and penalties for employees and employers

8. The Equal Employment Opportunity Commission was created by the: a. Americans with Disabilities Act

b. Civil Rights Act c. Equal Pay Actd. Vocational Rehabilitation Acte. Immigration Reform and Control Act

*9. After meeting all the requirements, Raj Ganpoor was denied a promotion to partner in his accounting firm because of his race. This is an example of:

a. discrimination b. affirmative actionc. equal employment opportunityd. employment-at-wille. termination-at-will

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*10. The scope of equal employment opportunity legislation is:a. increasing at federal, state, and municipal levels b. decreasing at federal, state, and municipal levelsc. being eliminated at all levelsd. remaining the same at all levelse. only being increased at the state level

*11. Which of these federal laws restricts mandatory retirement?a. the Americans with Disabilities Actb. the Immigration Reform and Control Actc. the Vocational Rehabilitation Act

d. the Age Discrimination in Employment Act e. the Vietnam-Era Veterans Readjustment Act

12. The _____ prohibits discrimination based on physical or mental disability:a. Civil Rights Actb. Immigration Reform and Control Act

c. Vocational Rehabilitation Act d. Age Discrimination in Employment Acte. Vietnam-Era Veterans Readjustment Act

*13. Which federal law requires continued health insurance coverage (paid by employee) following termination?

a. Consolidated Omnibus Budget Reconciliation Act b. Health Maintenance Organization Actc. Occupational Safety and Health Actd. Family and Medical Leave Acte. Equal Pay Act

*14. From the employees' point of view, which of these is representative of the new social contract?a. job securityb. pieceworkc. knowledge

d. employability, personal responsibility e. routinization of jobs

*15. From the employer's viewpoint, which of these is representative of the new social contract?

a. standard training programs b. limited informationc. incentive compensationd. routinization of jobse. one-way communication

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*16. With _____, an employee can use computers and other telecommunications equipment to do work without going to an office.

a. telecommuting b. social loafingc. the new social contractd. outsourcinge. downsizing

17. In the new workplace, _____ are people who work for an organization, but not on a permanent or full-time basis.a. upper-level employeesb. direct-related workersc. temporary staffd. contingent workers e. low-level staff

*18. Adecco, the worldwide leader in the staffing industry, is seeing an interesting trend in California. In industries where the assembly line and quality inspector jobs are seasonal positions, many of the accounting, managerial and technical positions are being hired on a temporary basis and not as full-time employees. These accounting, managerial and technical positions are being filled by: a. upper-level employeesb. direct-related workersc. temporary line personneld. contingent workers e. low-level line personnel

*19. Virtual teams:a. are composed of members who are geographically concentrated.b. typically meet face-to-face at least once per month.c. use telecommuting software.( not Sure)d. use collaborative software.

e. are described by all of these

*20. When Sanyo announced plans in 2005 to reduce its work force by 15 percent to reduce its debt, it was engaged in:

a. downsizing b. virtual terminationc. benchmarkingd. external stakeholder empowermente. an unplanned reduction of human capital

21. In utilizing the matching model of employee selection, the organization offers ________ and the employee offers ________.a. contributions, inducements

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b. inducements, needs c. contributions, pay and benefitsd. ability, traininge. skills, rewards

*22. The first step in attracting an effective workforce is to:a. select the candidateb. choose recruiting sourcesc. apply the matching model

d. engage in human resource planning e. Initiate change

*23. Job sculpting a. reverses the roles played by job descriptions and job specializationsb. is based on the Frederick Taylor's theory of work specialization c. is a form of internal recruitmentd. is done in lieu of job terminatione. attempts to match people to jobs that enable them to fulfill deeply

embedded life interests

*24. The forecasting of human resource needs and the projected matching of individuals with expected job vacancies is referred to as:a. human resource developmentb. organizational fulfillmentc. human resource planningd. restructuringe. job forecasting

*25. Which of the following is NOT a question relevant to human resource planning?a. What is the current turnover rate?b. What is the volume of business expected to be over the next five

years? c. What was the volume of business over the past five years?

d. How will new technology affect the organization?e. Can we use contingent workers to handle some tasks?

*26. Ken Lenz, who works in the human resource department, has been instructed to gather data on the projected number of resignations and retirements over the next ten years as well as the company's demand for contingent workers. He is most likely:a. choosing a recruiting sourceb. selecting an employment candidate

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c. engaging in human resource planning d. welcoming new employeese. downsizing

*27. Reagan Li has been asked to predict how many new tellers her bank will need to hire over the next five years. Which of the following questions is relevant to her task?a. How many tellers are expected to retire over the next five years?b. What new technologies (e.g., automated teller machines) will be

introduced over the next five years?c. How many new branches does the bank expect to open over the

next five years?d. Can contingent works be used as tellers?

e. All of these questions are relevant.

*28. _____ is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied.a. Selectionb. Recruitingc. Trainingd. Developinge. Planning

29. If current employees are given preference when a position opens in their organization, it is an example of:a. discrimination

b. internal recruiting c. nepotismd. external recruitinge. cannibalizing

30. Which of the following is NOT a method used in external recruiting?a. private employment agenciesb. employee referralsc. newspaper advertising

d. employee resource chart e. state employment services

*31. Which of these is a recruiting approach that gives applicants all pertinent الصلة ?and realistic information about the job and the organization ذات

a. reality checkb. affirmative action

c. realistic job preview d. employment-at-wille. job interview

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*32. A _____ is a systematic process of gathering and interpreting information about the essential duties an employee and/or prospect will have to perform.a. job analysis b. job listingc. job requirementd. job descriptione. realistic job preview

*33. A _____ is a listing of job duties and desirable qualifications for a particular job.a. job analysisb. job listingc. job requirement

d. job description e. task listing

*34. A catalog retailer has a relatively high turnover rate among its new employees who are hired to work in its cavernous distribution center. Recently, the human resource department conducted a series of interviews with distribution center employees who were choosing to leave after only a couple of months. It was concluded that the employees felt too much time pressure to get orders of multiple items assembled; they did not know how difficult it was going to be. This was the primary reason these people were leaving so soon. One way the retailer can begin to solve this problem by using:a. external recruitingb. Affirmative action

c. better training and development d. realistic job previews

e. employment-at-will (means: An at-will employee can be fired at any time, for any reason (except for a few illegal reasons, spelled out below). If the employer decides to let you go, that's the end of your job--and you have very limited legal rights to fight your termination.)

*35. Debbie's Gingerbread Factory produces kits for making gingerbread houses. Two of the skills listed on its _____ are knowledge of how to make a gingerbread house from scratch and the skill to draw pictures showing how to put the house together.

a. job specification b. job listingc. job requirementd. job descriptione. task listing

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*36. Debbie's Gingerbread Factory produces kits for making gingerbread houses. A _____ shows that a recently hired employee had to be able to answer questions about making gingerbread houses over the telephone and via e-mail.a. job specification (describes the knowledge, skills, education,

experience, and abilities you believe are essential to performing a particular job)

b. job listing c. job requirement

d. job description(A concise summary of the specific tasks and responsibilities of a particular job)

e. task listing

*37. A _____ for a sales job would include information on how often the average salesperson's product is rejected by the prospect and how a salesperson has to learn not to take this rejection personally. It would also tell prospects about how much time can go into making a sale before the salesperson ever earns any commission.a. pragmatic job walk-through

b. realistic job preview c. rational job analysisd. task assessmente. formal job description

38. Recruiting methods that are used to promote the hiring, development, and retention of protected groups are examples of:a. equal employment opportunity

b. affirmative action c. illegal discriminationd. unfair labor practicese. nepotism

39. One of the cheapest and most reliable methods of external recruiting is: a. employee referral

b. private employment agenciesc. newspaper advertisingd. bulletin boardse. promote from within

*40. _____ is the process of determining the skills, abilities, and other attributes a person needs to perform a particular job.a. Recruitingb. Trainingc. Selectiond. Development

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e. Orientation

*41. Which of the following is NOT a selection device used for assessing applicant qualifications?a. application formb. interviewc. employment testd. assessment centere. BARS

*42. Validity refers to the:a. amount of allowable error in a test.b. importance of referral comments to job performance.

c. relationship between a score on a selection test and subsequent job performance.

d. relevance of a test.e. relationship between the scores of all applicants on a selection test.

*43. Adeben Lavant scored high in the employee test used to check his ability to deal with dissatisfied customers. But after he was hired for the job, his ability to handle dissatisfied customers and the stress they cause has been well below average. It would seem the selection tests used:a. did the job it was supposed to

b. do not appear to be valid c. is very reliabled. must be augmented with EEOC testinge. is only an appropriate item for lower-level jobs

*44. A(n) _____ is a device for collecting information about an applicant's education, previous job experience, and other background characteristics.a. paper-and-pencil testb. assessment role-playing

c. job application form d. affirmative action forme. reference check

*45. Toddy Café manufactures machines for cold brewing coffee. These machines are marketed at its Web site. The company uses a standard application form for most jobs in its organization. Which of the following questions obviously might have an adverse effect on a protected group? a. Do you know how to make coffee?

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b. Do you plan on getting pregnant soon? c. Do you have computer competency?d. Have you ever worked in sales?e. Can you work on weekends?

*46. While interviews are _______, they are generally ______ predictors of subsequent job performance.a. rarely used; not valid

b. widely used; not valid c. rarely used; excellentd. widely used; valide. closely monitored; excellent

47. _____ may include intelligence tests, aptitude and ability test, and personality inventories.a. Job assessment testsb. Success-predicting examinationsc. Employment tests d. Mentored testse. Individual assessments

48. In _____, an experienced manager shows a new employee how to perform job duties.

a. on-the-job training b. classroom trainingc. orientation trainingd. computer-assisted instructione. realistic job previews

49. _____ are techniques for selecting individuals with high managerial potential based on their performances on a series of evaluated managerial tasks.a. Corporate universitiesb. Training seminarsc. Assessment centersd. Orientation centerse. On-line training programs

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*50. _____ attempts to introduce newcomers to the organization's culture.a. On-the-job trainingb. Classroom training

c. Orientation training d. Role playinge. Self-directed learning

*51. Many universities are finding it necessary to hire part-time faculty to handle the high enrollments. Often senior instructors are asked to help the part-time faculty in developing his or her syllabus, setting up office hours, and dealing with student issues. This is an example of:a. on-the-job training (OJT) b. classroom trainingc. orientationd. self-directed learninge. a corporate university

*52. Many companies are increasing training budgets and experimenting with a variety of new on-the-job training methods. ________ enables employees to learn multiple skills so they can perform a number of different jobs.a. Cross-training b. Discipline trainingc. Integrated trainingd. Focused traininge. Multifunctional training

*53. A(n) _____ is an in-house training and education facility that offers broad-based learning appropriate to employees.a. assessment centerb. on-the-job training centerc. orientation centerd. corporate university e. learning organization

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*54. _____ is a process that uses multiple raters, including self-rating, to appraise employee performance and guide development.

a. 360-degree feedback b. Job evaluationc. Multiple-rater appraisald. Performance appraisal interviewe. Homogeneity evaluation

*55. The process of observing and evaluating an employee's performance, recording the assessment, and providing feedback to the employee is referred to as:a. orientation trainingb. classroom trainingc. a periodic evaluation

d. performance appraisal e. observational research

*56. A(n) _____ is developed from critical incidents relating to job performance.a. performance appraisal interviewb. semantic differential rating scale

c. behaviorally anchored rating scale d. unidimensional rating scalee. task correlation evaluation

57. One of the most dangerous performance evaluation errors is _____, which places an employee into a class or category based on one or a few traits or characteristics.a. homogeneityb. the halo effect c. stereotypingd. diversion e. leniency

*58. Armando is a new interviewer who just finished an interview with Jocelyn. Her professional style and her flawless grooming شائبة تشوبه االستمالة ال

immediately struck ضرب him. Armando gave Jocelyn a very good evaluation although her previous work experience and educational background were not that exceptional استثنائي. This is an example of which type of rating error?a. halo effect

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b. central tendencyc. homogeneityd. leniency تساهلe. general tendency

*59. _____ occurs when an employee receives the same rating on all dimensions even if his or her performance is good in some areas and poor in other dimensions.a. Homogeneity b. Halo effect c. 360-degree feedbackd. OJTe. Fair appraisal

60. One approach to overcoming management performance evaluation errors is to use a behavioral-based rating technique, such as the:a. 180-degree feedbackb. semantic differential scalec. behaviorally anchored rating scale (BARS) d. realistic job assessment e. mystery-supervisor evaluation

61. The term compensation refers to:a. all goods and services the employee takes from the employer with

or without permissionb. cash only rewarded to employeesc. all goods and commodities used in lieu of money to reward

employeesd. (1) all money payments and (2) all goods or commodities used in

lieu of money to reward employeese. (1) cash; (2) stolen goods; and (3) all other goods and commodities

used instead of money to reward employees

62. With _____, compensation is linked to the specific tasks that an employee performs.a. skill-based pay (Skill-based pay refers to a system which promotes

workforce flexibility by rewarding individuals based on the number, type and depth of skills acquired, mastered and applied)

b. incentive pay ( "pay for performance) c. job-based pay ( Not sure)

d. salary

e. competency-based pay (competency as ‘an underlying characteristic of an individual which is causally-related to effective or superior performance)

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63. Managers wishing to maintain a sense of fairness and equity within the pay structure will often conduct a:a. layoffb. job evaluation c. drop in payd. time and motion studye. hiring freeze

*64. Wage and salary surveys are used to show what other organizations pay incumbents in jobs that match a sample of _____ jobs selected by the organization.a. entry levelb. departmentalc. functionald. key e. team-based

*65. How is termination valuable to an organization that wants to maintain an effective workforce?a. Employees who are productive move on and supervisors who are

tired of employees' complaints get a break.b. Employees who are low performers can be dismissed and employers

can use exit interviews to find problems.c. High-producing employees can be dismissed and relatives and other

dependents can be hired.d. Complainers and troublemakers can be laid off and mistakes on the

part of supervisors can be covered up.e. Productive employees who resent low-producing performers can be

dismissed and other more positive and less verbal low producers can be hired.

66. _____ are used to help determine why employees are leaving their jobs.a. Termination testsb. Employee focus groupsc. Outbound orientations

d. Exit interviews e. Re-assessment centers

*67. _______ is the belief that one's own group and subculture are inherently superior to other groups or cultures.a. Monoculturalism

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b. Pluralismc. Ethonorelativismd. Ethnocentrism e. Insularism

*68. _____ is the belief that there is only one way of doing things and one set of values and beliefs.a. Monoculturalism b. Pluralismc. Ethonorelativismd. Ethnocentrisme. Insularism

69. ______ means that an organization accommodates several subcultures.a. Monoculturalism

b. Pluralism c. Ethnorelativismd. Insularisme. Ethnocentrism

*70. Hansbrook Trucking Company has a very strong set of corporate values. In fact, Hansbrook has been known to discourage the emergence of alternative value systems. Hansbrook is most likely:a. a diverse organizationb. an organization that encourages pluralism

c. a monoculture d. geocentrice. a minority-owned organization

*71. _____ is the belief that groups and subcultures are inherently equal.a. Monoculturalismb. Pluralismc. Ethnorelativism d. Ethnocentrisme. Insularism

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*72. Which of the following conditions was responsible for the establishment of affirmative action?a. Economic conditions were unstable.b. The economy was stagnant.

c. White males dominated the work force. d. Women were making great strides in climbing the corporate ladder.e. Protected groups were taking control of top-management roles.

*73. An organization that requires all managers to undergo gender sensitivity training with the intent of eliminating gender stereotypes in the organization is responding to the government mandate of:

a. equal employment opportunity b. affirmative actionc. cultural biasd. employment-at-wille. sexual harassment

74. A policy requiring employers to take positive steps to guarantee equal employment opportunities for people within protected groups is known as:a. employer flexibilityb. a diversity policyc. discrimination enhancement policyd. employment-at-will policye. affirmative action

*75. An invisible barrier that separates women and minorities from top management positions is known as:a. the gender barrier to entryb. affirmative actionc. equal opportunity

d. the glass ceiling e. the glass wall

*76. The most common explanation for the glass ceiling effect is the:a. number of women in top management positionsb. relative lack of skills possessed by women and minoritiesc. dominance of ethnorelativism throughout corporate America

d. monoculture at top levels of management in this country e. pluralism at top levels of management

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*77. What is the opt-out trend? a. It is the way many women are dealing with the glass ceiling.

b. It is a hiring practice that allows employees to experiment with various positions in the organization.

c. It is a way companies are coping with a monocultural mentality.d. It is how many companies are dealing with problems associated with

stereotyping.e. It is a way to let employees engage in peer-to-peer performance

appraisals.

*78. According to a recent study, nonromantic love relationships:(a. had a negative impact on organizational effectivenessb. had a negative impact on individual productivityc. had a positive influence on individual compensation

d. had a positive impact on an individual's career e. has no discernible effect on an individual's career

*79. Which of the following is a category of sexual harassment?a. inappropriate/offensiveb. coercion with threat of punishmentc. solicitation with promise of rewardd. generalized

e. all of the above

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*80. The U.S. Supreme Court has: a. restricted the definition of sexual harassment to exclude office

romanceb. broadened the definition of sexual harassment to include same sex harassmentc. restricted the definition of sexual harassment to include harassment of men by female coworkersd. broadened the definition of sexual harassment to include the invasion of personal space

e. applied sexual harassment regulations to all international companies

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Short-Answer Questions *1. Define human resource management.

*2. What is human capital?

*3. When does discrimination occur? *4. Who are contingent workers?

*5. When is an employee engaging in telecommuting?

6. List the four steps in attracting an effective workforce.

*7. What is another name for the forecasting of human resource needs? *8. Define recruiting.

*9. What is the name for a recruiting approach that gives applicants all pertinent and realistic information about the job and the organization?

*10. Distinguish among a job analysis, a job specification, and a job description.

*11. What happens during the selection process?

*12. Define validity. *13. Why are job applicants asked to fill out application forms?

*14. What do employment tests measure? Page: 340*15. What is the most frequently used selection devices? Pages: 337-340 *16. What are assessment centers? Page: 340

*17. When Ed Jason began selling heating and cooling systems, he was helped by an experienced salesperson who took Ed “under his wing” and showed the new-comer how to perform job duties. What is the term used to describe what the experienced salesperson did for Jason?

Page: 340*18. What are the steps in the performance appraisal? Page: 343*19. What is the name of the performance appraisal process that uses multiple

raters including self-rating, to appraise employee performance and guide

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development?Page: 343*20. When does a halo effect occur?Page: 344*21. How is a behaviorally anchored rating scale (BARS) created? Page: 344

*22. What are the two forms of compensation? Page: 345*23. Why would an organization conduct wage and salary surveys? Page: 346*24. Why do organizations conduct exit interviews? Page: 347*25. Define ethnocentrism. Page: 351*26. What type of culture accepts only one way of doing things and one set of

values and beliefs?Page: 352*27. What is ethnorelativism?Page: 353*28. What does it mean to use the term pluralism to describe an organization? Page: 353*29. What is the name for the policy that requires employers to take positive

steps to guarantee equal employment opportunities for people within protected groups?

Page: 357*30. What is the invisible barrier that separates women and minorities from top

management positions? Page: 357*31. What are the invisible barriers that prevent women and minorities from

making important lateral movement within the organization?Page: 35832. List the five categories or forms of sexual harassment. Page: 361

Essay Questions1. What are the three primary activities of human resource management (HRM)? Page: 3252. What are the three primary ways human resource management is

changing?Page: 325*3. What is the relationship between discrimination and affirmative action?Pages: 327; 3574. Describe the concept of changing social contract by differentiating

between the new and the old contract.Page: 330

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5. Explain the purpose of the selection process. Identify four of the most frequently used selection devices.

Pages: 337-3406. Explain the appraisal process known as "360-degree feedback." Page: 343*7. What are the two forms of compensation? Give one example of each.Page: 345*8. Compare and contrast internal and external recruiting policies. Be sure to

explain the benefits of internal recruiting.Page: 333*9. Name and briefly describe four alternative methods of training. Pages: 340-34110. Name four ways performance appraisals can be a positive force in an

organization.Page: 34311. What is the difference between ethnocentrism and ethnorelativism? Pages: 351; 353*12. Define glass wall. Define glass ceiling. Be sure to explain how the two

concepts differ? Pages: 357-35813. Why is ethnorelativism the appropriate attitude for today's companies?Page: 353

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Download - التوقعات المرئية CH9

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