التوقعات المرئية ch9

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chapter 9

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CHAPTER 13

314Chapter 9 Human Resource Management

313Chapter 9 Human Resource Management and Diversity

CHAPTER 9PRIVATE

HUMAN RESOURCE MANAGEMENT AND DIVERSITYTrue/False Questions

*1.Human resource management is the set of activities that are undertaken to attract, develop and maintain an effective work force.T*2.The three primary activities of HRM are to attract, develop, and maintain an effective workforce.T3.Organizational capital refers to the economic value of the knowledge, experience, skills, and capabilities of employees.T4.The Americans with Disabilities Act of 1990 prohibits discrimination of qualified individuals by employers on the basis of disability and requires reasonable accommodations be provided.(T)*5.Telecommuting means using computers and telephones at the office ( for work-related activities. F ( from homes)6. Human resource planning is the implementation ( forecasting (T)) of human resource needs by matching individuals with vacancies.(F)7.Job design( Job analysis (T) ) is a systematic process of gathering and interpreting information about the essential duties. (F)8.One of the fastest-growing approaches to recruiting today is the use of the Internet.(T)*9.The relationship between an applicant's score on a selection device and his or her future job performance is called reliability (Validity). (F)10.Orientation ( Human Capabilities ) is the process of determining the skills, abilities, and other attributes a person needs to perform a particular job.(F)11.An interview is a one way ( Two way ) communication channel that allows the organization to obtain information about the applicant. ( F )*12. The most common method of employee training ( on job training) occurs in the classroom. (F)13.To obtain an accurate performance rating, managers must acknowledge that jobs are multidimensional, and job performances may be multidimensional as well. ( T )*14.The homogeneity (Halo effect) error is a type of rating error that occurs when an employee receives the same rating on all dimensions regardless of performance.(F)15.BARS (Behaviorally anchored rating scale) stand for Behaviorally Administered Rating Scale and is used to measure performance evaluation errors. (F)16.A skill-based pay system is often also called a competency-based pay system.(T)17.Exit interviews are valuable tools because they provide an excellent and inexpensive tool for learning about pockets of dissatisfaction within the organization and ways to reduce future turnover. (T)*18.Most managers are well prepared to handle multicultural differences.(F)19.Ethnocentrism refers to the belief that your group and subculture is not as good as other groups and subcultures. .(F)20.A culture that accepts only one way of doing things and one set of values and beliefs, produced by ethnocentrism, is known as monoculture. (T)21.Pluralism means an organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.(T)*22. In most organizations, the shift from a monoculture to one of pluralism requires very little effort.( F)23. The average worker is older now, and many more women, people of color, and immigrants are entering the workforce. ( T)24. Affirmative action occurs when minority applicants are hired or promoted based on criteria that are not job relevant. (F)25.Affirmative action requires that an employer take positive steps to guarantee promotion from within. (F)*26.Emotional intimacy in the workplace has resulted in a disruption of the balance of power and has threatened the stability of the organization.(T)*27.Men and women are equally affected by sexual harassment issues.(T)Multiple Choice Questions

1. Which of the following statements about human resource management is true?a. All managers are human resource managers, employees are not viewed as assets, and human resource management is a matching process.b. All managers are not human resource managers, nor should employees be viewed as assets, and human resource management is a matching process.c. All managers are not human resource managers, nor should employees be viewed as assets, and human resource management is certainly not a matching process.d. All managers are human resource managers, employees are viewed as assets, and human resource management is a matching process.e. Only those managers who work in the HRM department are human resource managers, only productive employees are viewed as assets, and human resource management is a matching process.2. The purpose of the HRM activities and goals is to:a. run a fun place within which to work,b. attract an effective workforce to the organization, develop the workforce to its potential, and maintain the workforce over the long term,c. attract competition, develop markets, and design products that will last for a long period,d. develop a competitive organization that is profitable,e. create jobs, make a good product, and be a good neighbor,*3.General Motors (GM) is installing both modular and special-purpose robots on its assembly lines in Detroit. This strategic decision by GM will impact:

a.how GM recruits potential employees.

b.the demand for employees at GM.

c.how GM trains employees.

d.the company's ability to build human capital.

e.all of these. ( not sure)*4.Which of the following terms refers to the economic value of the knowledge, experience, skills, and capabilities of employees?

a. human capital

b. economic capital

c. contingency assets

d. capital assets

e. economic assets

*5.The most basic use of a(n) _____ is to handle pay, benefits, and retirement plans, which can lead to significant cost savings. It is one way HRM uses IT.

a.transactions processing system

b.human resource information system

c.accounting processing system

d.expert system

e.management information system

*6. The practice of hiring or promoting of applicants based on criteria that are not job relevant is called:a. affirmative action.b. equal employment opportunity.c. minority preference.d. discrimination.e. employment-at-will.7. Failure to comply with equal employment opportunity legislation can result in:a. substantial fines and penalties for employeesb. limited inconvenience and no penalties for employersc. substantial fines and penalties for employersd. no fines or penalties for either the employee or employere. no severe fines and penalties for employees and employers8.The Equal Employment Opportunity Commission was created by the:

a.Americans with Disabilities Act

b.Civil Rights Act

c.Equal Pay Act

d.Vocational Rehabilitation Act

e.Immigration Reform and Control Act*9.After meeting all the requirements, Raj Ganpoor was denied a promotion to partner in his accounting firm because of his race. This is an example of:

a.discrimination

b.affirmative action

c.equal employment opportunity

d.employment-at-will

e.termination-at-will*10. The scope of equal employment opportunity legislation is:a. increasing at federal, state, and municipal levelsb. decreasing at federal, state, and municipal levelsc. being eliminated at all levelsd. remaining the same at all levelse. only being increased at the state level*11.Which of these federal laws restricts mandatory retirement?

a.the Americans with Disabilities Act

b.the Immigration Reform and Control Act

c.the Vocational Rehabilitation Act

d.the Age Discrimination in Employment Act

e.the Vietnam-Era Veterans Readjustment Act

12.The _____ prohibits discrimination based on physical or mental disability:

a.Civil Rights Act

b.Immigration Reform and Control Act

c.Vocational Rehabilitation Act

d.Age Discrimination in Employment Act

e.Vietnam-Era Veterans Readjustment Act

*13.Which federal law requires continued health insurance coverage (paid by employee) following termination?

a.Consolidated Omnibus Budget Reconciliation Act

b.Health Maintenance Organization Act

c.Occupational Safety and Health Act

d.Family and Medical Leave Act

e.Equal Pay Act*14.From the employees' point of view, which of these is representative of the new social contract?

a.job security

b.piecework

c.knowledge

d.employability, personal responsibility

e.routinization of jobs

*15.From the employer's viewpoint, which of these is representative of the new social contract?

a.standard training programs

b.limited information

c.incentive compensation

d.routinization of jobs

e.one-way communication

*16.With _____, an employee can use computers and other telecommunications equipment to do work without going to an office.

a.telecommuting

b.social loafing

c.the new social contract

d.outsourcing

e.downsizing17.In the new workplace, _____ are people who work for an organization, but not on a permanent or full-time basis.

a. upper-level employees

b. direct-related workers

c. temporary staffd. contingent workers

e. low-level staff*18.Adecco, the worldwide leader in the staffing industry, is seeing an interesting trend in California. In industries where the assembly line and quality inspector jobs are seasonal positions, many of the accounting, managerial and technical positions are being hired on a temporary basis and not as full-time employees. These accounting, managerial and technical positions are being filled by:

a.upper-level employees

b.direct-related workers

c.temporary line personnel

d.contingent workerse.low-level line personnel

*19.Virtual teams:

a.are composed of members who are geographical