© 2015 Unisys Corporation. All rights reserved. 1
Partnerschaft mit nexthinknexthink der führende Anbieter von End User IT Analytics mit mehr als 550 Kunden weltweit. Das Business bestimmt in Zukunft mit was sie arbeiten wollen. Möchten Sie die Kontrolle behalten?
› Unisys ist seit vielen Jahren Partner und neu auch globaler Platinum Partner.
• Reseller Agreement
• Projektrealisierungen
• Projektreferenzen
Manage Hybrid IT Without End-User Perspective?
Smarter IT through End-user AnalyticsDaniel Boehrer (Sales Director Nexthink)
Agenda
› Challenges
› Why IT Analytics
› How Nexthink Can Help
Today’s Challenges Pulling In Many Directions
Hybrid IT & Shifting Broker Role
Control ofEnd-user Services?
Complexity Is Already Exceeding Human Capacity
Turn Big Data Inward With IT AnalyticsThe Future Of Service Monitoring And ManagementDecember 5, 2012
Hybrid IT & Continuous Updates (DevOps)
Is Accelerating Complexity
90% IT Execs Admit They Can’t Detect Problems
Agenda
› Challenges
› Why IT Analytics
› How Nexthink Can Help
What Is Analytics?
Discovery of meaningful patterns in data … that give IT actionable insight into what they can no longer control and/or don’t have the luxury of time to understand.
Hybrid IT Questions That You May Struggle With
› Are your end-users experiencing problems that you have no way to detect, and do you know for how long the end-users are affected?
› How will you measure service quality across all services including Cloud, BYO, External and Outsourced services as experienced by the end-user?
› How will you accelerate IT Projects and DevOps planning and delivery while improving service quality to your business end-users?
› Can you prove that your end-user security policies will work in Hybrid IT environments, and will your teams be able to detect and identify the growing number of security exploits and attacks quickly enough?
› Can your helpdesk really help in a Hybrid IT environement?
What If You Could...
› Understand availablity and performance across all IT services including cloud (e.g., Office365) and outsourced (e.g., end-user support) services just as your end-users perceive them.
› Have the real-time state of your infrastructure to resolve issues faster.
› Move from reactive to pre-emptive, predictive and proactive management and reduce end-user incidents by 30%.
› Monitor security compliance policies and detect potential security threats through behavioral analytics.
› Speed and improve IT projects & DevOps delivery and quality.
Agenda
› Challenges
› Why IT Analytics
› How Nexthink Can Help
What’s more useful?
• Photo or movie?
• Asset Informationen or relationship?
• Snapshot or real time with history ?
In order to
• Understand trends & changes over time
• Make better decisions
• Verify actions
• Analyze success and failures
• Detect potential for improvements
Analyse Football Team
Nexthink – Innovator of End-User IT Analytics
All endpoints – All applications – All activities – At all the time
Who? Which action ? When ? On what ? Where? From where ? To where ?Who? Which action ? When ? On what ? Where? From where ? To where ?
Datacenter Management
Desktop Management
Network Management
Nexthink• Outside – In view• real time• proactive• understand
relationships
User Source Binary Port Destination Domain
Why Use An Outside-in Approach?
End-user / Endpoint Gain insight into “ALL”: - Applications - IT services - Destinations - Domains
Detect anomalies that represent: - Infrastructure issues - Exploits/attacks - Non-compliant use - Abnormal behavior
By analyzing continuously
in
real-time ”ALL ACTIVITY”
i.e., every:
• Binary Execution• Network & Web
Connection• Login & Logout• Warning, Error & Failure• Crash & Reset
from the end-users’ endpoints
into the infrastructure
IT organizations are able to…
Server and Network
Cloud/SaaS
Outside-In Approach
How Is End-user Analytics Different?
“ALL” end-user issues, threats …
Insight into service quality, infrastructure issues, abnormal behavior …
Real-time trends, anomalies…
Monitoring Analytics Visualization
Enterprise-wide | Continuous | Real-time
Nexthink Accelerates IT Projects & DevOps
Production
QA Lab
It’s impossible to reproduce “Production” (an ever changing environment) in a QA Lab
Continuously measure/improve service quality without depending on end-users to report issues and provide feedback
End-user Analytics Eliminates IT’s Dependence On End-users Reporting
Issues & Providing Feedback
Nexthink’s continuous, real-time end-user analytics … enables proactive, pre-emptive and predictive management of Hybrid IT.
Public &Education
Finance &Insurance
Industry &Services
Healthcare &Pharma
550+ Customers & Numerous Success Stories
Strong and happy customer base› Written success stories› Video success stories› References› User group› Advisory council › …and more!
https://www.nexthink.com/download-resource/?file=forrester_big_data
https://www.nexthink.com/download-resource/?file=forrester_nexthink
https://www.nexthink.com/download-resource/?file=forrester_future_infra_ops
Daniel Boehrer – mailto:[email protected]
http://nexthink.com/documents
Free Forrester Research Reports
Hybrid IT Needs End-user Analytics
Thank-you!