nexthink chu amiens · 2014-01-09 · end-user it analytics nexthink helps chu amiens control its...
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End-user IT Analytics
Nexthink helps CHU Amiens control its IT infrastructure in real-time to ensure patient care and safety
"Not only do we have a large community of end-users with very different profiles, but our IT
infrastructure continues to grow and it's a real challenge to keep it secure. Nexthink provides
real-time mapping of the performance of our IT infrastructure. The control of risk
management through indicators and instant fault detection helps us to protect the hospital
information systemagainst security risks."
Julien Rousselle, Head of IT Security, CHU Amiens
See your IT infrastructure as never before www.nexthink.com
Nexthink allows CHU Amiens to retrieve reliable informa-
tion on the performance of each workstation and its inter-
action with the IT infrastructure. CHU Amiens can manage
workstation vulnerabilities by controlling the IT infrastruc-
ture from end-to-end, ensuring security compliance.
• Strengthen IT security in from a single point of view: the
end-user perspective.
• Visibility and real-time IT analytics help solve and
prevent problems that could affect end-users.
• IT governance and risk management for increased
productivity and efficiency.
Context
The Centre Hospitalier Universitaire (CHU) Amiens, with a capacity of 1,725 beds, is a reference in
the fields of healthcare, research and education. Healthcare facilities are spread over four disparate
sites that will be reduced to two in 2014, following the opening of the “New CHU.”
CHU Amiens leverages the best technologies in the treatment of its patients.
With over 6,000 end-users who have diverse profiles (administration, medical staff, researchers,
etc.) and 3,500 workstations, the IT infrastructure is essential to the functioning of the hospital. The
hospital information system must be available 24/7 to manage CHU Amiens’ processes and ensure
the quality and safety of patient care, while ensuring the confidentiality of data.
See your IT infrastructure as never before www.nexthink.com
End-user IT Analytics
Business Challenge
Any IT malfunction within the hospital may have serious
consequences. A medical application infected with mal-
ware can pose a risk to the lives of patients. Healthcare
professionals are mobile by necessity, which creates
special problems in hospitals. To maximize the time spent
with patients, physicians and healthcare teams must be
able to access their data from the closest workstation at
all times and in all locations.
The hospital’s priority is to ensure the continuity of services and to provide quality care, while
respecting patient safety and the confidentiality of personal medical data. Under its digital hospital
project, CHU Amiens pursues its objective to digitalize all internal and external hospital processes,
whether medical or administrative, while focusing on security.
However, the increase of sensitive information flows, such as the exchange of data and electronic
patient records, also increase the risks related to security in hospitals. CHU Amiens needs to
protect its IT infrastructure against threats and also educate its end-users on IT risks arising from
their behavior. At the same time, CHU Amiens aims to optimize costs and manage resources
without compromising the quality of care delivered to patients.
See your IT infrastructure as never before www.nexthink.com
End-user IT Analytics
Why Nexthink
Nexthink was selected by CHU Amiens to provide visibility and real-time analytics of its IT
infrastructure from the end-user perspective. Nexthink allows CHU Amiens to retrieve reliable
information on the performance of each workstation and its interaction with the IT infrastructure.
Therefore, it is possible to manage workstation vulnerabilities by controlling the IT infrastructure
from end-to-end, ensuring security and regulatory compliance.
Nexthink detects abnormalities in
real-time and continuously monitors
the use of workstations in compli-
ance with the regulations in force at
CHU Amiens.
"Not only do we have a large community of end-users with very different profiles, but our IT
infrastructure continues to grow and it's a real challenge to keep it secure. Nexthink provides
real-time mapping of the performance of our IT infrastructure. The control of risk
management through indicators and instant fault detection helps us to protect the hospital
information system against security risks."
Julien Rousselle, Head of IT Security, CHU Amiens
Nexthink dashboards are used to group and summarize the collected data in order to present them
in a clear way to the hospital management and facilitate decision-making.
Benefits
"This is the solution for controlling IT governance and risk management of workstations that we
were looking for. Its strengths are simplicity, performance and ergonomics," said Julien Rousselle,
Head of IT Security, CHU Amiens.
Nexthink follows daily changes in the evolution of IT activities at CHU Amiens in diagnosing and
treating patients. Nexthink allows CHU Amiens to strengthen IT security in from a single point of
view: the end-user. Visibility and real-time analytical capabilities from Nexthink allow CHU Amiens
to understand the exact situation and identify axes of investigation to solve and prevent problems
that could affect one or more end-users, before they are reported.
End-user IT Analytics
See your IT infrastructure as never before www.nexthink.com
"Nexthink helps us to increase our productivity and efficiency. We can easily correlate
information that allows our IT team to be more responsive in solving problems. With a
secure information system, physicians and healthcare teams can focus on their jobs and
treat patients without having to waste time because of unresponsive software," said Julien
Rousselle, Head of IT Security, CHU Amiens.
Julien Rousselle, Head of IT Security, CHU Amiens