Empowering or

Endangering?

An Asset Based Approach

to Reform in Wigan

Donna Hall

Chief Executive, Wigan Council

A revised set of reform principles has been approved by

WLT and Leaders:

1. A new relationship between public services and citizens, communities and businesses that

enables shared decision making, democratic accountability and voice, genuine co-

production and joint delivery of services. Do with, not to.

2. An asset based approach that recognises and builds on the strengths of individuals,

families and our communities rather than focussing on the deficits.

3. Behaviour change in our communities that builds independence and supports residents to

be in control

4. A place based approach that redefines services and places individuals, families,

communities at the heart

5. A stronger prioritisation of well being, prevention and early intervention

6. An evidence led understanding of risk and impact to ensure the right intervention at the right

time

7. An approach that supports the development of new investment and resourcing models,

enabling collaboration with a wide range of organisations.

Delivering our ambition: aligning reform across GM

STANDARDISING

ACUTE

& SPECIALIST

CARE

31

2

RADICAL

UPGRADE IN

POPULATION

HEALTH

PREVENTION

STANDARDISING

CLINICAL

SUPPORT AND

BACK OFFICE

SERVICES

4TRANSFORMING

COMMUNITY

BASED CARE &

SUPPORT

STANDARDISING

ACUTE

& SPECIALIST

CARE

31

2

RADICAL

UPGRADE IN

POPULATION

HEALTH

PREVENTION

STANDARDISING

CLINICAL

SUPPORT AND

BACK OFFICE

SERVICES

4TRANSFORMING

COMMUNITY

BASED CARE &

SUPPORT

5ENABLING BETTER PUBLIC SERVICES

The creation of innovative organisation forms, new ways of commissioning, contracting and payment design and

standardised information management and technology to incentivise ways of working across GM, so that our

ambitious aims can be realised.

H&SC

TRANSFORMATION

WIDER REFORM

ACROSS GM

RECONFIGURING

SPECIALIST

SERVICES:

DRIVING

CONSISTENCY

OF STANDARDS

& OUTCOMES

31

2

EARLY

INTERVENTION

AND

PREVENTION:

IMPROVING

OUTCOMES

FOR GM

IMPOVEMENT

AND EFFICIENCY:

GM STANDARDS

AND SHARING

SERVICES

4TRANSFORMING

LOCAL SERVICE

DELIVERY:

PLACE BASED

INTEGRATION

RECONFIGURING

SPECIALIST

SERVICES:

DRIVING

CONSISTENCY

OF STANDARDS

& OUTCOMES

31

2

EARLY

INTERVENTION

AND

PREVENTION:

IMPROVING

OUTCOMES

FOR GM

IMPOVEMENT

AND EFFICIENCY:

GM STANDARDS

AND SHARING

SERVICES

4TRANSFORMING

LOCAL SERVICE

DELIVERY:

PLACE BASED

INTEGRATION

A place-based, integrated model of reform

GM Clusters Localities

GM decision making should be informed by clear performance information and tracking of outcomes. The impact of neighbourhood, locality, and cluster delivery arrangements can then inform GM strategic decision making

Integrated strategic decisions, across GM and across sectors…

…enabling the development of clustered centres of excellence (for some service areas), providing high quality and efficient services for all of GM…

…supported by integrated local leadership, coordinating to ensure the right mix of services are available in a place and can be sequenced at the right time.

Frontline problem solving teams enabled to work collaboratively, incorporating specialist provision when needed (from teams that have an understanding of the place)

Integrated GM strategic decision making will only deliver improved outcomes if supported by integrated governance, leadership and accountability at all spatial levels

Neighbourhoods

What It Isn’t

• A vacuous Public Relations campaign

• David Cameron’s Big Society

• A Labour Council showing off how good they

are at delivering Conservative austerity cuts

• Middle-class people volunteering in poor

areas

• The finished article in Wigan

What It Is

• A new relationship between citizen and state

• A shift of power to people

• A consistent policy framework across growth and

reform

• Our Strategy for 2020

• A behaviour-based model of workforce reform

• Delivered 100 million

• Increased resident and staff satisfaction

• A simple concept people “get”

Confident Place, Confident People.

Story so far….

• Engaging with local groups

• £5 million Community Investment Fund

• Visual Campaigns

• 2 way communication

• Behaviour Change Programme

The Deal For the Future, 2020

Where we want to be 2020

• 3% increase in local economy per

annum

• 5,000 new jobs created

• 60% of working age residents

qualified to NVQ level 3+

• 5,000 new homes delivered

• 75% of children ready for school,

compared to 64%

• 30% reduction in looked after

children

• 3.8% reduction in the number of

people claiming out of work benefits

Have your say

• Deal in Action – rolling programme of engagement for residents of the borough to

have a say.

• Week of activity within each community of the borough

• Have your say event - Chief Executive & Leader of Wigan Council along with

Elected Members invite residents to a question & answer session

• Opportunity for residents to get involved and find out more about their community

Confident Place, Confident People.

Be Positive… take pride in all that you do

Be Courageous… be open to doing things differently

Be Accountable… be responsible for making things

better

Our behaviours

Because how we do things is just as important as what we do

Confident Place, Confident People.

Our behaviours.. What this means

Case Study 1, Adult Social Care: Daniel

Daniel aged 59 years old with

learning disability and limited

communication. Lives in

supported accommodation in

Wigan. Has no friends or family.

His mum died several years ago,

he has never visited her grave.

Daniel has domiciliary support, a

private cleaner and two days

support from a provider service

for accessing the community.

What came out of the conversation?

• Continue with one-to-one support as

he was fond of his carers.

• Life long ambition to make a

recording of his singing voice.

• Wanted to visit his father in the

nursing home and place flowers on

his Mum’s grave.

• Have friends with similar interests to

develop meaningful friendships.

• A Champion within Shared Lives

service to establish and maintain a

lifelong friendship.

What was the difference?

• Two weekly sessions with Shared Lives - matched with two champions- opportunity to socialise.

• One session weekly with Nugent Care.

• Daniel was able to place red roses on his Mum’s grave.

• With support of his champion, Daniel contacted a local recording studio and made his dream of making a CD come true.

The Savings

• Original monthly cost: £1188

• New monthly cost: £740

• Monthly saving: £448

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