dogs and people: mastering stakeholder engagement...

Dogs and People:

Mastering Stakeholder Engagement for Sustainable Impacts

Old Arts Building, University of Melbourne

Saturday 3 December 2016

Dogs and People: Are we Making a Difference? Faculty of Veterinary and Agricultural Sciences, University of Melbourne, 16 May 2016

Roadmap

• Terminology

• Keys to effective stakeholder engagement

• Today’s workshop

Terminology

• Stakeholders

any person, organisation, social group, or society at large

that has an interest in something we’re doing

often a source of funding and support for our work

stakeholder interests may change over time

Terminology

• Partnerships

collaborative relationships with a clear and shared sense

of purpose focused on an agreed outcome

achieve outcomes that extend beyond what individual

organisations can achieve in isolation

Positive interaction ...

Terminology

• Stakeholder engagement

the process by which we involve stakeholders

underpinned by personal or organisational principles

SELECTED EXAMPLE PRINCIPLES OF STAKEHOLDER ENGAGEMENT

Purposeful

Beginning every engagement with a clear understanding of what we want to

achieve.

Inclusive

Identifying relevant stakeholders and their needs, and making it easy for them

to engage.

Timely

Involving stakeholders from the start, and agreeing on when and how to

engage.

Transparent

Being open and honest in our engagement, setting clear expectations.

Respectful

Acknowledging and respecting the expertise, perspectives and needs of

stakeholders.

Responsive and reciprocal

Understanding that engagement is a two-way process; appreciating the benefits

of mutual learning

Roadmap

• Terminology

• Keys to effective stakeholder engagement


Keys to stakeholder engagement

• Step 1: What’s the purpose?

identify why engagement is important for what we’re doing


• Step 1: What’s the purpose?

identify why engagement is important for what we’re doing

identify what outputs or outcomes we want to achieve by

undertaking stakeholder engagement

Objective Why is engagement

important?

Outputs Outcomes

Implement a dog

registration

process

To ensure stakeholders:

• Have the opportunity to

contribute knowledge and

experience; avoiding

‘reinventing the wheel’

• Give feedback on proposed

process

• Improve the ultimate uptake

of dog registrations

Produce

recommendations

outlining planned

activities

Large numbers of

dogs registered within

given timeframe.

Community members

satisfied with

registration process

and fees.


• Step 2: Who to engage?

identify a list of relevant stakeholders

Consider asking:

Who is responsible for the wider project or policy?

What individuals or groups have a stake or an interest in the issue?

Who is influential in the policy arena?

Who makes the decisions?

Who is critical for delivery?

Who will potentially be impacted by the outcomes?

Who will contribute resources?

Who can slow or stop the project?

Who is excluded and may not have been considered?

What point in the process are stakeholders being engaged? (e.g. in the development or

response to a project)

Have you considered the voiceless, marginalised and harder to reach stakeholders?




determine suitable level of engagement for each

stakeholder

Low

Hig

h

Level of interest

Level

of

infl

uen

ce

Low High

Involve/Consult

• Ensure needs and concerns are

understood and considered

• Obtain feedback on alternatives

and/or decisions

Inform

• Provide balanced and objective

information

• Limited monitoring and

management

Collaborate/Empower

• Partner with on each aspect of the

decision

• Potential decision making authority

• Co-design/co-production

Consult

• Obtain feedback on alternatives

and/or decisions


• Step 3: How to engage?

choose a suitable method of engagement

Informing stakeholders ...




plan engagement logistics (timing, resourcing,

responsibilities)




plan engagement logistics (timing, resourcing,

responsibilities)

determine key messages to communicate


• Step 4: Evaluate the engagement process

did we choose the right partners?




did the engagement process work well?




did the engagement process work well?

develop an evaluation plan

– quantitative or qualitative data?

– what data to collect?

– who’s responsibility?

– data collection timelines


• Step 1: What’s our purpose?

• Step 2: Who do we engage?

• Step 3: How do we engage?


Roadmap

• Terminology

• What are the keys to effective stakeholder engagement?


Workshop objectives

1. Further develop your ability to effectively identify and engage

stakeholders;

2. Learn strategies for maintaining and leveraging stakeholder

engagement;

3. Understand how to sustain outcomes through appropriate

cultural fit; and

4. Continue to strengthen the network of dog population

management practitioners established at the 2015 Dogs and

People Workshop.

Logistics

• Toilets

• In the event of an emergency …

• Morning tea at 10.40 am

• Lunch at 12.50 pm

• Name tags

• Post-workshop questionnaire – return by end of lunch!

Dogs and People workshop 2015. ‘Wordle’ of text responses to question about workshop expectations (‘dog’,

‘population’, ‘monitoring’ and ‘evaluation’ excluded).

Dogs and People

Time Title Speaker

8.30 - 9.00 Welcome AB, BC, MS

9.00 - 9.20 SARAH Program T Bhutia, D Palmu

9.20 - 9.40 AMRRIC J Allen, S Cutter

9.40 - 10.00 Local community education programs A Utari

10.00 - 10.20 Learning to listen and observe R Alders, B Bagnol

10.20 - 10.40 Speed session case studies

10.40 - 11.10 Morning tea

Dogs and People

Time Title Speaker

11.10 - 11.30 Thoughts on collaboration S Cleveland

11.30 - 11.50 Importance of cultural fit B Harvey

11.50 - 12.10 What makes collaboration challenging G de Silva

12.10 - 12.30 Who’s gunna get the job done K le Roux


12.55 - 13.55 Lunch

Dogs and People

Time Title Speaker

13.55 - 14.15 WHO zoonotic NTDs B Abela-Ridder

14.15 - 14.35 Dog mediated rabies Bhutan K Rinzin

14.35 - 14.55 OIE stray dog inititative M Schipp


15.25 - 15.50 Afternoon tea

15.50 - 16.30 Summary and close

Dogs and People workshop 2016. ‘Wordle’ of text responses to pre-workshop question (with thanks to

Aashima Auplish).

dogs and people: mastering stakeholder engagement...

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