ree tower tenant handbook - english.indd

first issue | 2012

| REE Tower, 9 Doan Van Bo Street, Ward 12, District 4, Ho Chi Minh City | website: http://www.reetower.com.vn |

REE Tower Offi ce Tenant Handbook

Building Overview Rules and Regulations Management Procedures Useful Contact Details

2 | REE Tower Tenant Handbook

Building: REE TowerIssue No: 1.0Date of Issue: April 2012

All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without prior permission from the copyright owners.

REE TOWER Tenant Handbook | 3

Rev. No. Implementation Date Summary of Revision Revised by Approved by

Document History

REE TOWER TENANT HANDBOOK ( FOR OFFICE ONLY)

4 | REE TOWER Tenant Handbook

First Issue

CONTENTS

1. Introduction and Contact Details 7 2. Management 92.1 Professional Management 92.2 Full Postal Address 92.3 Building Office Hours 92.4 Main Entrance 102.5 Disable Access 102.6 Delivery Entrance 10

3. Payments 113.1 Deposit 113.2 Rent & Service Charges 113.3 Electricity & Telecommunications Fees 113.4 Payment 11

4. Taking Possession & Quitting Demised Premises 134.1 Procedures 134.2 Tenant Staff Registration 144.3 Quitting Demised Premises 14

5. Standard Developer’s Fittings 165.1 Fit out 16

6. Directory 16

7. General Maintenance 177.1 Cleaning 177.2 Rubbish Removal 187.3 Vermin & Pest Control 187.4 Signs & Festival Decorations 18 8. Security & Fire Prevention 198.1 Demised Premises 198.2 Common Areas 198.3 Lost & Found 208.4 Locking of Premises 20


9. Mechanical & Electrical 22

9.1 Electrical 229.2 Air Conditioning 229.3 Lifts 239.4 Toilets & Pantries 239.5 Lighting 239.6 Internet Services 239.7 Conference Centre 23

10. Parking 24

10.1 Entry 2410.2 Layout 2410.3 Structure 2410.4 Space Allocation 2410.5 Parking opertating Hours 2410.6 Vehicle Registration & Payment 2410.7 Parking Fee 2510.8 Parking Regulation 2610.9 Drivers 26

11. Goods Loading 27 12. Noise Abatement 27

13. Insurance 27 14. Emergency Procedures 28

14.1 Fire 2814.2 Blackout 2814.3 Heavy Storm or Typhoon 2914.4 Flooding 2914.5 Accident, theft, Burglary 2914.6 Emergency Exit Stairwells 29

15. Other Services 30

15.1 Cable TV 3015.2 Newspaper & Mail Delivery 30

16. General Regulations 31

First Issue

CONTENTS


Welcome and thank you for choosing REE Tower.

The purpose of the Tenant Handbook is to outline the rules and regulations stipulated in the standard Occupation Agreements in an easy to understand format. The rules and regulations have been formulated to protect the Building’s plant, equipment, systems and facilities as well as to ensure the respective rights of all parties involved in the Development including the Developer and Tenants.

We would like to thank all Tenants in advance for their co-operation and

introduction | contact details

support.

CONTACT DETAILS Your premises form a part of REE Tower managed by the Building Management Office.If you have any queries regarding the details required or procedure to be followed, please contact the Building Management Office.

Management Office - General ContactREE Tower Mezzanine Level9 Doan Van Bo Street, Ward 12, District 4, Ho Chi Minh CityTel. : (848) 3826 0888Fax : (848) 3826 0666

Tenancy Department : Ms. Le Thi My Phuong 0989 035 564Property Management : Mr. Quach Vinh Hung 0902 788 338 Mr. David Jackson 0123 719 7184

Administration hours - 07:30 to 17:00 from Monday to Friday- 07:30 to 12:00 on Saturday

Emergency contact numbers- Security Desk (24/24) : (848) 3826 0888 - ext. 110- Chief Of Security : Mr. Nguyen Thanh Trung 0908 979721- Fire :114 - Police :113- Ambulance :115

REE TOWER OFFERS CENTRALLY LOCATED, HIGH QUALITY OFFICE SPACE, WITH ALL THE MODERN STATE OFTHE ART FACILITIES ONE WOULD EXPECT WITHOUT THE PREMIUM IN COST

INTRODUCTION


SOME TERM DEFINIT IONS USED IN THIS HANDBOOK ”Building or Development” herein refers to all public and private, interior and exterior areas of the REE Tower building including, but

staffs, agents or workers, suppliers hired or appointed by them as well as their security and engineering departments.

“Lease Agreement” herein refers to any agreement signed between the Developer and Tenants outlining the rights and obligations of both parties with respect to occupation in the Development.

“Demised Premises” herein refers to the area demised to you in your Lease Agreement and includes:

The internal finishes, plaster work and decorations of the walls which bound the Demised Premises and of the load bearing columns in the Demised Premises and any suspended ceilings; the exposed surface of the suspended ceilings, including light fittings and air conditioning grilles; the whole of the doors fitted in the walls which bound the Demised Premises and their fixings; any equipment, pipes and wires in or forming part of the Demised Premises and which solely service the Demised Premises; screed finished floors; all Developer’s fixtures and fittings in or forming part of the Demised Premises and any additions to the Demised Premises. But does not include: The foundations, the roof, the walls of the Development except the internal finishes of such walls as are demised to the Tenant, load bearing columns and beams except the parts of such columns as are demised to the Tenant, horizontal structural slabs, service cores and ducts, expansion joints, window frames and fastenings, external doors, night light system, perimeter cooling, pipes and casings, areas of the Development designated for electricity, mechanical engineering and communications.

“Common Areas” herein refers to certain areas of the Development and its surroundings where all Tenants have rights. They are as follows:Entrance halls and corridors, toilet accommodations, pantry accommodations, fire escapes, stairways, lifts, rubbish collection area(s); car/motorbike parking areas.

REE TOWER S IGNAGE

not limited to, the site as well as all Developments, Common Areas, service areas and the Demised Premises.

“Office Tower” herein refers to the section of REE Tower designed for office use.

“Developer” herein refers to REE Corporation

“Tenant” herein refers to all tenants and their staff, agents, workers, suppliers or customers who have rights within the Development.

“Management Office” herein refers to ‘Colliers International’ along with REE Real Estate who have been appointed to consult and manage the Development and include but not limited to; all

PARKING LEVEL ENTERANCE

FREE TOWER Tenant Handbook | 9

MANAGEMENT2.1 Professional Management

We are proud to announce that respected property consulting company ‘Colliers International’ has been appointed the Management Agent for our Development along with REE Corporation to provide effective and efficient service to building users.

The Management Office is located on the mezzanine floor of the REE Tower building and is set up in six departments as follows:

1. Property Management Department2. Sales & Leasing and Tenancy Department3. Maintenance and Engineering Department (Technical Department)4. Security Department5. Cleaning Department

To contact any of the above departments please call or fax on:

Tel: (848) 3826 0888 - Fax: (848) 3826 0666

The normal business hours for the Management Office are:

� Monday to Friday 07:30 to 17:00� Saturday 07:30 to 12:00

At all times you may contact the main security desk on 3826 0888 - ext. 110 to respond to emergencies or resolve any security problems or ext.109 for Techinal issues.Alternatively you can also contact our management staff directly on:

Ms. Le Thi My Phuong Tenancy Department 0989 035 564

Mr. Truong Duc Ha Maintenance & Engineering Department 0914 981 418 Mr. David Jackson Property Management Department 0123 719 7184

Mr. Quach Vinh Hung Property Management Department 0902 788 338

2.2 Full Postal Address

REE Tower, 9 Doan Van Bo Street, Ward 12, District 4, Ho Chi Minh City, Vietnam

2.3 Building Office Hours

The office building will normally be opened between:

Monday to Friday 06:00 to 18:00Saturday 06:30 to 13:00 Entry into the Building at any other time is permitted. However, Tenants must present identification if necessary. Visitors come to Development must register with the Security desk.

10 | REE TOWER Tenant Handbook10 | REE TOWER Tenant Handbook

1. Cargo does not have the proper approved forms;2. Cargo exceeds the safety limits of the building’s floor loading; 3. Cargo contains dangerous material that could harm the building.

In such an event, security will hold-up delivery until the Management Office approves entry.

Packages, which are delivered by couriers, will be able to access the Development without prior approval from the Management Office.

Daily or frequent deliveries can be approved for an extended period of time. Please contact the Management Of-fice for further details.

2.7 Complaints & Suggestions

Tenants should submit all complaints and suggestions in writing on the standard Tenancy Request Form and send to the Management Office. Tenants also have the option to comment online via REE Tower website at www.reetower.com.vn

2.4 Main Entrance

The main entrance to the REE Tower is located on Doan Van Bo Street. All staff and visitors should use this entrance as the primary entry point to the development.

2.5 Disabled Access

A disability ramp is available for use at the main entrance.

2.6 Delivery Entrance

Entry for delivery purposes is via the basement parking ramp entrance on Doan Van Bo Street. After entering basement level 1, deliveries should proceed to the designated gathering area as indicated by security guards where a service lift is located and ready to access all floors of the development.

Tenants should notify the management office of all deliveries.

Once a form is approved by the Management Office, it will be sent back, at which point, a copy should be sent to the delivery company to show security when they enter/exit the development.

Security will have the right to hold-up a delivery in the following situations


3.1 Deposit

All deposits for lease or fitting out must be paid in accordance with your Lease Agreement as well as with the Fitting-out Regulations and Building Rules prior to taking possession of the Demised Premises and commencing fit-out.

3.2 Rent & Service Charge

Rent and Service Charge are payable in accordance with the conditions of your Lease Agreement. An invoice will be issued within ten (10) days after periodic debit note was sent.

Payments not received by the due date will be subject to the interest penalty outlined in your Lease Agreement. Failure to make payments after thirty (30) days of the due date will put the Tenant in breach of contract and will incur all penalties as outlined in the Lease Agreement.

The Service Charge includes: Water and electricity within common area, air conditioning during normal business hours (excluding FCU running fee at Demised Premises), common area cleaning, landscaping, 24 hour security, maintenance and upkeep of Development’s plants, equipments, systems and facilities and the Management Fee.

The Service Charge is subject to change and adjustment. Notice of any change will be given in writing in advance.

3.3 Electricity & Telecommunication Fees

Electricity charges are calculated on the monthly real quantity consumed, measured by separate 3-part tariff electricity meter plus 5% for loss compensation, calculated on the basis of the price set by the Power Company. An invoice for electricity consumption charge will be forwarded to Tenants at the end of every month. The electricity charge should be paid within five (05) working days of receipt of the invoice. Failure to remit payment for all electricity services will result in suspended service until full payment is received.

Water charges (if any) are calculated on the monthly real quantity consumed, measured by water meter at the Tenants’ Demised Premises and calculated on the basis of the price set by Saigon Water Corporation. A notification for water bill (if any) will be sent to Tenants in the early of every month and it should be paid within seven (07) working days of receipt of the notice. Tenants make payment for telephone, fax, and internet service directly to the Post and Telecommunication office or to the building providers or another outside service providers. 3.4 Payment

Payments may be made in Vietnamese dong (VND) and remitted by telegraphic transfer or direct deposit at REE Tower Management Office.

The Developer’s banking details are overleaf:

Notice:- Rent, Service Charge, Electricity fee, after hour air-conditioning fee will be paid for REE Corporation.- Parking fee will be paid for REE Real Estate Company Ltd.

PAYMENTSOverview for specifi c payment requests please call management offi ce


1. Refrigeration Electrical Engineering Corporation:

- Beneficiary: Refrigeration Electrical Engineering Corporation- Address: 364 Cong Hoa, Ward 13, Tan Binh District, Ho Chi Minh City- VND Account No.: 007.100.07.95839- Bank: Vietcombank - Tan Binh Branch

2. REE Real Estate Company Limited:- Beneficiary: REE Real Estate Company Limited.- Address: 364 Cong hoa, Ward 13, Tan Binh District, Ho Chi Minh City- VND Account No.: 007.100.07.72369- Bank: Vietcombank - Tan Binh Branch

A five percent (5%) service charge is required for any returned cheques.


4.1 Procedures

Upon execution of the lease, the Tenant should go through the following procedures before moving into the Demised Premises.

- Procedures before taking over the Demised Premises and proceeding fitting out: 1. Lease agreement has to be signed and all deposits must be paid.

2. Inspect the unit along with a representative of the Management Office to record the condition of all fittings and fixed items that make up the Demised Premises.

3. Submit the Tenant Information form along with marked-up plans for the approval of the Management Office (please refer to the Fit OutGuidebook for comprehensive details of fit out procedures and requirements).

4. Collect the Demised Premises’ keys from the Management Office.

5. Appoint a building management liaison and provide the Management Office with the liaison’s contact information.

- Procedures before moving into Demised Premises and starting operation:

6. Fill in the Tenant Request Form and submit it to the Management Office for checking, supplying power and air conditioner.

7 Submit a list of all staffs (including identification information) to the Management Office.

TAKING POSSESSION & QUITTING DEMISED PREMISES

STANDARD OFFICE FLOOR DESIGN


4.2 Tenant Staff Registration Tenant staffs may enter or exit the Development outside normal business hours but in some exceptional cases tenant staffs have to show their employee cards (if required) .

In the interests of safety and security, the Management Office should be immediately notified in writing of all changes in staff in order to process the alteration and/or withdrawal of the Tenant Staff registration.

4.3 Quitting Demised Premises

Quitting the Demised Premises should be in accordance to the Lease Agreement. Please inform the Management Office of any intention to quit the Demised Premises at least three (03) months before doing so. Failure to quit the Demised Premises at the appropriate time may result in the loss of some or all of any Deposits being held.Tenants have responsibility to handover ther Premises as its initial condition to the Developer.

Tenants should contact the Management Office and return all keys prior to quitting the Demised Premises or expiration of the Lease Agreement. The Management Office will allocate a lift for moving of furniture and equipment.

An inspection by the Tenant and a representative of the Management Office will be conducted to identify defects that are the responsibility of the Tenant before the keys are officially handed back to the Management Office.

If any of the Developer’s fittings are found damaged at the time of the quitting inspection other than through normal wear and tear, the Tenant will be held liable for making good and/or reinstatement at their cost and to the satisfaction of the Developer and/or Management Office.


DEV

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All Demised Premises are provided with the standard Developer’s fixtures and fittings provisions as set out in the Lease Agreement and Fit-Out Regulations & Building Rules and may include:

The internal finishes, plaster work and decorations of the walls which bound the Demised Premises and of the load bearing columns in the Demised Premises and any suspended ceilings; the exposed surface of the suspended ceilings, including light fittings, smoke detector and air conditioning grilles; the whole of the doors fitted in the walls which bound the Demised Premises and their fixings; any equipment, pipes and wires in or forming part of the Demised Premises and which solely service the Demised Premises; all Developer’s fixtures and fittings in or forming part of the Demised Premises and any additions to the Demised Premises;

Tenants are responsible for any installation charges and all other material charges above and beyond these standard provisions.

Any modification / addition / alteration of any of the Development plant, equipment, systems and facilities to suit the Tenant’s requirement must be carried out by the nominated or approved contractor at the Tenant’s cost with prior approval for the work from the Management Office.

Upon quitting of the Demised Premises, Tenants may be required to reinstate the Demised Premises with the standard Developer’s fixtures and fittings provisions at the Tenant’s own cost and to the satisfaction of the Developer or the Management Office if the Developer and Management Office so instructs.

5.1 Fit Out

Tenants are required to abide by all rules and regulations set out in the Fit-Out Guide.

We strongly recommend that you take care in reading and complying with the detailed instructions.

Please take care in ensuring that contractors that perform work on your behalf are properly informed as to their obligations within the building, the Demised premises and all issues relating to fitting-out purposes.

Some other detailed instruction will be conducted directly to Tenants and Contractors once fitting out is proceeded.

5.2 Directory Board

Office Tenants are entitled to space on the appropriate directory boards located throughout the Office Tower as determined by the Management Office. The Management Office will arrange for the Office Tenant’s names to be inserted in standard lettering in English on the directory board at Developer’s cost in the initial fitting out stage. Subsequent replacement (if necessary) of the slats must be done through the Management Office at the Tenant’s expense and approved by the Developers.

Please carefully note that the Tenant’s business name listings on the directory boards must be the legally licensed name as used in the Lease Agreement. The Developer must approve all names listed and those that are either brand name associated or abbreviated.


MAIN ENTERANCE OF REE TOWER

The Developer and the Management Office are responsible for any general maintenance in and around the Common Areas of the Development as well as for some services that relate specifically to the Demised Premises, with the exception of damage caused by a Tenant.

Should you or your staffs find anything in need of repair, please inform the Management Office immediately so that appropriate action may be taken. A Tenant Request form is made available at the Forms Handbook for this purpose. Untimely notice of repairs may result in the refusal of the Management Office to accept responsibility. We respectfully request that appropriate protection measures be taken at all times to avoid personal injury or damage to the Common Areas of the Development including lifts, corridors and other Common Areas and facilities. Tenants will be responsible for any and all damages due to their negligence.

6.1 Cleaning

Cleaners employed by the Management Office undertake cleaning of the Common Areas. All Tenants are reminded to keep the Development (both the Common Areas and Demised Premises) tidy and clean at all times.

All costs associated with internal office cleaning and refuse disposal shall be borne strictly by the Tenant. All such payments to the nominated contractor are to be made by the Tenant directly to the contractor.

Should you the Tenant employ an external cleaning contractor, the Management Office must be informed and the individual’s details provided for the purpose of supplying security cards etc. The procedure shall be the same as for contractors or normal staff.

The Management Office does not accept any responsibility for the agreement between the Tenant and the cleaning service contractor within the individual Demised Premises.

MAINTAINCE


6.2 Rubbish Removal Tenants have to ensure that all refuse is removed to the dustbins in the pantry located on each floor. It will then be collected by the cleaners and properly disposed of. Waste must be covered and sealed before removal from the office to avoid any bad smell affecting the working environment.

If quantity of waste is small, Tenants should leave waste covered and sealed in the pantry. However, if the quantity of waste is large, Tenants should deposit waste at the refuse point located at the rear of the development.

For other kinds of refuse, the Tenant should notify the Developer for further instruction. The Tenant will be responsible for their refuse which is their confidential documents.

Please do not place any refuse in the Common Areas including, but not limited to; service areas and corridors, fire emergency exits, stairwells or near the Development exits.

Tenants will be held responsible for the incorrect disposal of refuse. Refuse incorrectly piled in the Common Areas will be cleared away with all costs plus a 10% management fee being charged back to the Tenant.

Please ensure that the refuse collection area as well as all Common Areas, lifts and corridors are always kept clean and stain free.

The drainage system is not to be used for the discharge of toxic or dangerous substances under any circumstances.

6.3 Vermin & Pest Control

The Management Office has appointed a professional vermin and pest control firm for the common areas of the Development.

However, in order to facilitate a proper vermin and pest control program, entry into the Demised Premises will be required from time to time. Tenants will be informed in advance and will be required to allow the Management Office representative into the Demised Premises. The Developer will make sure to conduct pest control programs at times that not disruptive to Tenant’s daily business operations.

It is up to the tenant to engage a pest control contractor for their premise and with their expense.

6.4 Signs & Festival Decorations

All signage visible from the Common Areas of the Development are subject to the approval of the Management Office. Approval will be limited to signs directly related to the Tenant and their business. Signs are not permitted in any area of the Development other than the Tenant’s Demised Premises or any other area unless specifically designated by the Management Office. Please contact the Management Office to make any arrangements regarding additional signage.

The Management Office will remove all improperly posted or rude and offensive signs.

While we understand the importance of festivals, the placing of worship areas during festive seasons outside of the Demised Premises may be dangerous and thus is strictly prohibited. All shrines will be removed by the Security Staff.

ELEVATORSOFFICE AREAS


SECURITYThe Security Department Office is open and manned 24 hours a day, 7 days a week to respond to emergencies or enquiries. The security hot line number number is (848) 3826 0888 - ext. 110.

The welfare of those using the Development is of paramount importance. With this in mind, Tenants are requested to inform the Management Office or Security Staff of any event effecting or likely to affect the safety or health of any member of the public, which may come to their notice. Please also immediately inform the Security Office of any suspicious looking people moving within the Development.

7.1 Demised Premises

While the Development is equipped with CCTV and the Service Charge provides for 24-hour security, Tenants are urged to take precautions to avoid undesirable situations within their Demised Premises. The use of individual alarm systems within the unit is strongly encouraged.

Tenants must apply to the Management Office in writing for the use of privately contracted security and cleaning staff. The application must give the name of the security or cleaning company as well as state the number of guards/cleaners to be used and the hours of operation. If approved, service is confined to the Demised Premises. Uniformed private security staff or cleaners appearing in the Common Areas of the Development may cause confusion for the other Tenants and guests.

7.2 Common Areas

The Development’s Security Staff are required to maintain order in the Common Areas of the Development; to supervise the service areas; to provide external surveillance over Demised Premises and to monitor alarm systems for intruder detection, CCTV, fire, lifts and plant in general. The security prevention measures including:

• Security Staff checking each corridor and entrance to keep public order.

• Security Staff in all the Common Areas to patrol around the clock.

• CCTV cameras located at the corridors as designed with 24 hour monitoring by on-site Security Staff.

REE TOWER S IGNAGELOBBY AREA

SECURITY OFF ICEBASEMENT LEVEL 1

MAIN RECEPTION AREAGROUND FLOOR LOBBY AREA


7.3 Lost and Found Items

Please report all lost and found items to the REE Tower reception at the ground floor lobby or directly to the Management Office on the Mezzanine floor of the Office Tower.

7.4 Locking of Premises

Please note that locking of the Demised Premises is the responsibility of tenants and not that of the Development’s security team. To maintain a high level of security in the Developments and to encourage tenants to lock their doors before leaving the Development, we apply the following procedure in case a Tenant requests that the security team lock their premises:

• Security team will lock the door using a chain lock where feasible; alternatively, a paper seal may be used.

• Security team will prepare a record of the event and will deliver such record to the Property Management Department of the Management Office.

• The following morning, the Tenant’s authorized staff member must visit the Security Office in first basement to sign the record of the event. Thereafter, security will accompany the authorized person to open the lock / seal.


In order to protect life and property and to maintain security in the Development, the Developer sets out below the Fire Regulations for the Building:

• Preventing and extinguishing fire is the duty of every employee working in the Development as well as visitors visiting the Development

• Smoking is not permitted within the Development. Smoking is only permitted in designated areas outside the Development.

• Cooking of any type is not allowed in the Development.

• All lights and fans must be turned off before leaving the Development. Employees must ensure that all office machines such as printers, photocopiers, and computers are also turned off.

• Nothing is to be connected to the Development’s electricity system without the Building Management Office’s approval.

• Anti-overload, anti-overheat, and anti-electrical leakage equipment must be fitted with Circuit Breakers whenever using electrical equipment, especially high-current electrical equipment.

• Electrical lines must not be overcharged and the master switch should be closed immediately upon hearing the fire alarm.

• All electric appliances, cables and fire extinguishers must be checked and maintained regularly. Electrical wire should not be pluged directly into the sockets and Copper wire cannot be used to replace fuses.

• Only electric appliances approved and permitted by the Technical Department can be used

• Flammable solvents and chemical substances are not permitted into the Development.

• Cars and motorbike should not be repaired or filled with gasoline in the basement.

• Flammable items (e.g. waste paper) are not to be stored in the Development.

• All corridors must be kept open and accessible and fire protection doors must be kept closed.

• Someone in your office, a fire warden, should be appointed as the person responsible for fire- protection.

• Do not use the lift in case of fire.When there is a fire, immediately call Security Staff, number: (+848) 3826 0888 - ext. 110 or City Fire Brigade 114, push the fire alarm button located in all lift lobbies, then find the nearest staircase to exit the Development.

The fire protection equipment is highly sensitive and we must insist that Tenants do not tamper with the equipment. In the event that a false alarm is activated by negligence on the part of the Tenant or a person the Tenant is responsible for, the Tenant will be required to pay a penalty of VND 10,000,000 per occurrence to the Management Office.

Smoke and heat detectors are located in every unit. Alarms, Manual Call Points, water valve and fire extinguishers are installed on every floor. We would recommend that Tenants also keep a supply of fire extinguishers in their Demised Premises.

Please refer to “REE Tower Evacuation and Emergency Handbook” for more information on emergency procedures. Also, please familiarise yourself and your staff with the surroundings and the position of fire equipment and exits.

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MECHANICAL & ELECTRICAL

8.1 Electrical The Office area is supplied with a 3 phase, 50 Hz electricity power supply and there is also back-up power supplied by two Caterpillar generators, which have capacity to run all parts of the building at peak load.

The Office area power design capacity is 50 VA per sqm including the lighting system, fan coil units (FCU) and sockets. Tenants and their representatives are advised to follow this design capacity while designing their office fit-out.

8.2 Air Conditioning

The Office and the Common Area of the building is air-conditioned by a central water chilled air-conditioning system. Tenant spaces are cooled by ceiling concealed duct type FCU’s (Fan Coil Units) provided by the Landlord together with complete CHW (chilled water) piping reticulation and FCU thermostat controller.

Air-conditioning is supplied during normal office hours as follows:

Monday – Friday : 08:00 to 18:00Saturday : 08:00 to 12:00

The air-conditioning system utilises ozone friendly refrigerant R134a and anti-bacterial chemicals in the water basin of the cooling tower.

Any modification/alterations to the standard A/C system must be undertaken by REE approved contractor at the Tenant’s cost.

Requests for air-conditioning supply outside normal hours can be arranged by submitting an “After Hours Air-Conditioning Service Request” form (in the forms handbook) to the Management Office, subject to prior notification as follows:

• For after hours service on Saturday afternoon or Sunday, please submit the form before 10 am. on Saturday.

• For holiday service, please submit the form 24 hours before the holiday.

• For all other working days, please submit the form before 4 pm on the day the service is required.

The Tenant will be charged for overtime air-conditioning at a rate determined by the Management Office that is stipulated in Lease Agreement:

From Monday to Friday: VND 630,000/ hour/200 sqm Sunday, public holidays and government statutory days off in-lieu: VND 1,050,000/ hour/ 200 sqm After hours air conditioning fee is excluded VAT (10%).

Hours available for additional air conditioning:From Monday to Friday: 18:00 - 23:00Saturday: 12:00 - 23:00

F IRE SAFETY COMPLIANCE THROUGHOUT BUILDING


Sunday, public holidays and government statutory days off in-lieu: 08:00 - 23:00

This price can be changed, please contact Management Office to get exactly quotation for after hours air-conditioning if necessary.

8.3 Lifts There are total 6 KONE Lifts in the Development:

• Five (05) passenger lifts with a capacity of 20 persons/lift (maximum load: 1600 kg) and speed of 2.5 meters/minute with dimensions: 1800mm (W) x 1850mm (D) x 2100mm (H)

• One (01) service lift from available in parking levels and throughout the building with maximum load of 2000 kg and speed of 1.75 meters/ minute with dimensions : 1600mm (W) x 2500mm (D) x 2400mm (H)

All deliveries into or out of the Development must be moved via the service lift. Prior arrangement for the use of the service lift must be made with the Management Office. Any non-scheduled delivery will only be accepted subject to availability of the service lift. A booking form for the service lift is in Forms Handbook.

Prior approval must be obtained for any particularly heavy items (60 percent of the maximum floor loading limit) that you require to be delivered to or from your premises. You are advised to contact the Management Office, who will try to arrange for a smooth passage.

Prior arrangements are necessary to ensure that the lifts will be available and properly protected. We request that appropriate protection measures be taken at all times to avoid personal injury or damage to the lifts, corridors and other Common Areas and facilities. Tenants and Contractors will be responsible for any and all damages due to their negligence.

8.4 Toilets / Pantries

A set of male and female toilets as well as disabled facilities are located on each floor in the Office levels. These are available to all Tenants, their guests and customers. Contractors should use the toilet facilities in the basement areas as appointed by the Management Office.

Cleaning of the toilet areas, replacing toiletry items such as toilet paper and soap will be performed by the building cleaning team during normal business hours.

Please do not bathe, clean laundry/dishes or store your personal possessions within the toilets. Also, Tenants’ staff should refrain from taking whole rolls of toilet paper into their offices. It is everyone’s responsibility to keep it clean after use.

There is one pantry on each floor (located next to male restroom) in the Office levels provided for the purpose of cleaning dishes, etc. Please keep these areas clean at all times and do not store/leave any items in these areas. Do not pour any chemical waste or other unauthorised products into the sinks.

8.5 Lighting

Average standard illumination in the Development ranges from 300 lux to 500 lux at desk level depending on the area where the lights are located. Emergency lighting is fitted within the fire exits and emergency stairwells. Should you require emergency lighting within your demised premises, this is to be installed at the Tenant’s cost by a contractor approved by the Management Office.

Tenants have control over the individual lighting usage within their Demised Premises, and all individual lighting is metered according to the unit. Tenants will be charged on the actual consumption.

Common area lighting will be controlled by the Management Office and operated in accordance with normal business hours.

8.6 Internet Services

Tenants can utilise the services of any of the internet service provider. However, service providers must work with Management Office for installation. Please contact the Management Office for specific details.

8.7 Conference Centre

The Conference Centre is located on the mezzanine level. The Conference Centre facilities are state of the art, with space to accommodate around 100 people depending on configuration of seating or layout plans.

Please contact the Management Office to arrange hiring of the conference centre.

MAIN ENTRANCE PARKING AREAARTIST ILLUSTRATION


9.1 Entry

Parking area is located in the basement levels via the entry ramp to side of main entrance.

Security CheckTo ensure the safety and security of the building vehicles entering should be prepared to under go security checks by the building’s security.

9.2 Layout

Three (03) floors from Basement Level 1 to Basement Level 3

9.3 Structure

Office ParkingParking inside the Office Tower will be structured as follows:

Basement Level 1: Cars Basement Level 2: Cars and/or Motorbikes Basement Level 3: Motorbikes 9.4 Space Allocation Each Tenant who rents up to 450 sqm will be eligible to rent one (01) car parking space and thirty (30) motorbike parking spaces in the basement. If a Tenant rents more than 450 sqm, the number of car and motorbike parking spaces will be based on the proportionate rate. Spaces for cars and motorbikes will not be reserved for Tenants. Tenants will park their vehicles as the security guards’ direction.

All service vehicles access to the parking areas for delivery will be free of charge. Large cargoes that require the reservation of the service lift will need approval of the Management Office before entering the development. Approval can be obtained by submitting the form included in the forms handbook and must be submitted at least a day in advance from the delivery date. Approval will be noted in the security register, but delivery people will be required to show the approved form to security in order to access the parking area.

Postal parcel same day deliveries by couriers will be able to access the development without prior approval of the management office.

Depending on the type of goods, delivery vehicles will be directed to the designated parking area by traffic control guards. Vehicles will only be allowed to park in delivery period. Once finished, they will be required to leave immediately.

9.5 Parking Operating Hours

Normal Operating Hours are as follows:

Seven (07) days a week: 4:00 AM – 12:00 PM (The parking operating hours can be changed by REE Tower management office).

Overnight & Extended Parking

Monthly pass (12/24) holders should make extra payment as stipulated in the lease argeement if they leave their vehicles overnight. If they want to leave their bikes for extended/overnight period, they should request the Building Management Office for prior approval.

For daily pass holders, if they leave their vehicles overnight at the parking, they have to pay a higher fee. The fee will be charged base on in and out time showing on the e-parking system.

9.6 Vehicle Registration and Payment

E.parking system has been applied to serve all Tenants at REE Tower. There are two (02) kinds of parking registration as follows:

Monthly Passes: Monthly parking passes are available for all Tenants at REE Tower. Please contact Management Ofice for monthly parking registration.

PARKING

AUTOMATED CAR PARKING SYSTEMBASEMENT LEVEL 1


If Management Office does not receive any information for monthly parking registration from the Tenants or Tenants’ staff do not show proper parking pass to the Security staff, they have to park their vehicles as daily parking pass holder. 9.8 Parking Fee

For Monthly parking cars (VAT included):a) 12 hour pass: 1,155,000 VND/car lot/month (06:00 – 18:00 or 18:00 – 06:00)

b) 24 hour pass: 2,100,000 VND/car lot/month

- For 12/24 monthly parking cars, if drivers park their vehicles over 12 hours, the fee will be charged as follows:a) Registered overtime parking: 147,000 VND/day or nightb) Unregistered: 315,000 VND/day or night

For daily parking cars:a) The first 60 minutes: 20,000 VND/60 minutesb) The next 120 minutes: 30,000 VND/60 minutesc) From 180 minutes on: 40,000 VND/60 minutes

For monthly parking motorcycle (VAT included):a) 12 hour pass: 100,000 VND/motorcycle/monthb) 24 hour pass: 200,000 VND/motorcycle/month

One time visitor’s pass: 4,000 VND/visit

Tenant Representatives will contact Management Office for parking passes from the 23rd to 31st every month. Parking information of the pass holders (company name, full name, license flate number, etc.) will be requested. For car registration, please supply driver’s cell phone number to Management Office in order for them to be able to liaise if necessary. Tenant’s staffs ought to take care of their parking passes. A penalty of 50,000 VND (fifty thousand Vietnamese dong) will be charged for the lost or damaged parking passes.

Parking passes are magnetic cards with pass holders’ information inside. In case of losing parking pass, please notify Office Management or Security guard for their support.

Monthly parking pass holders when entering or exiting the parking area have to show their passes to the security guard for checking in or checking out via e.parking system.

Tenant Representatives will manage and update monthly parking list, withdraw and return any parking passes no longer using. In case of changing vehicle, please inform to office management to adjust the information of new license plate number.

Daily Passes: Daily Passes are applied for guests, visitors and new staffs of Tenants who do not register monthly parking on basement level.

Guests or visitors coming to the parking area have to check in via e.parking system and receive a magnetic card from a security guard. They have to show their magnetic card to the security and pay the parking fee for check out when leaving the parking area.

9.7 Renewal of Parking Pass

When the parking pass is almost expired, the Management Office will issue a kind reminder to renew the pass and the Tenants will be responsible for updating parking list and send to Management office on the 25th every month latest. A payment request will be sent directly to the Tenant within the first 10 days o each month and then the invoice will be issued to the Tenants for payment. Payment should be made before 25th monthly. VAT invoice will be issued and sent to Tenants during that month.

Parking fee will be paid by cash or bank transfer to the Lessor’s account as follows:

Account name: REE Real Estate Company LimitedAccount number: 007.100.077.2369 Bank: Vietcombank - Tan Binh BranchOffice address: 364 Cong Hoa St., Tan Binh Dist., HCMC


Overnight parking fee: (only available for monthly parking motorcycle)a) Registered by your office: 6,000 VND/night b) Unregistered: 12,000 VND/night

Bicycle parking fee (VAT included): a) 12 hour pass: 50,000 VND/bicycle/month b) 24 hour pass: 90,000 VND/bicycle/monthc) One time visitor’s pass: 1,000 VND/visit

Parking fee can be changed or adjusted from time to time. The Tenants will be informed thirty (30) days before applying.

9.9 Parking Regulation

1. All vehicles must be parked as per security guards’ instruction. The Prop-erty Management Department reserve the right to re-designate the parking space as in when deem necessary.

2. All vehicles must be parked within the markings of the assigned parking space, which are shown or as directed by the traffic control guards. 3. All posted signs and signals, includ-ing directional signs and speed limits, must be obeyed.

4. All instructions of the security guards must be obeyed.

5. Drivers must operate vehicles at a safe speed at all times. Maximum speed limit is 5 km/h.

6. Drivers should only use horns in an emergency, and use headlights when-ever necessary.

7. Garbage must be deposited in the designated rubbish bins, not on the floor of the parking area.

8. In case of lossing parking passes, please inform to security guard or office management to take a minutes and get the vehicle.

9. Vehicles are NOT allowed in the parking area that are • likely to be a danger to any person or any other vehicles in the parking area or devel0ment, or which carry dangerous or illegal goods, or goods likely to cause danger or fire. • missing number plate and/or side stand • in very poor condition • carrying bulky cargo and/or animals • leaking fuel or lubricant • with driver that is drunk or appears to be taking other

stimulants.

10. Upon parking a vehicle in the parking area, all drivers and their passengers must exit the parking area as soon as practicable by the exits provided.

11. The use of the parking area is at the risk of vehicle owners. We bear no responsibility whatsoever for any lost, stolen or damaged property.

In case of emergency, contact the building management office (84 8) 3826 0888 or Security (84 8) 3826 0888 – Ext. 110.

9. 10 Drivers

Registration All drivers will need to be registered with the Management Office in order to operate within the parking area. Driver registrations form is included in the Forms & Lists section of this handbook.

Illegal ActivityDrivers are forbidden to conduct any illegal activates such as gambling within the Development.

Cleaning and Servicing Cars Drivers are allowed to wipe their cars of dust and conduct minor cleanings to the interior of the car, but are not allowed wash the car or clean the car

PARKING AREABASEMENT LEVEL 1

TENANTS SAFELY EVACUATING BUILDING IN F IRE DRILLGROUND FLOOR LOBBY AREA

with any equipment that creates loud noise or spreads filth to surrounding vehicles. Drivers are also not allowed to conduct any service work to vehicle inside the parking area such as oil changes or refueling.

PunishmentDrivers seen violating any of the above rules will be giving a warning first and then banned from the Development if they continue to violate the rules.

Waiting Room


Waiting RoomDrivers seen violating any of the above rules will be giving a warning first and then banned from the Develop-ment if they continue to violate the rules.

10. NOISE ABATEMENT

Tenants are reminded that noise (e.g. music, public address announcements, within the Demised Premises, etc.) must be controlled so that it is inaudible in the Common and other tenanted Areas. The Management Office has been instructed that this provision is to be strictly complied with. The co-operation of all is sought to achieve a harmonious working situation.

11. INSURANCE

The Management Office has insured the overall common plant and machinery against property damage and third party liability with the premium covered in the Service Charge. Please avoid any activities or actions which may invalidate the common area insurance.

Tenants will be responsible for any damages not covered by the insurance as a result of a breach of the insurance policy due to their negligence. Any increase in premium as a direct result of the activity a Tenant will be charged back to the Tenant(s) at cost plus a ten percent management fee.

Insurance coverage against property damage, and third party liability, fire and other perils will be arranged by the Developer and Management Office. All Tenants should make their own arrangements for insurance of personal effects within the Demised Premises.


EMERGENCY12.1 FIRE

Please review the emergency evacuation handbook which can be obtained from the Management Office.

FIRE EXITSFamiliarize yourself thoroughly with the fire exits on your floor which are clearly marked.

When there is heavy smoke that causes difficulty for you to locate the fire exits, please observe this guide.

IF YOU FIND A FIREExtinguish it if you can and report immediately to Management Office - Tel: 3826 0888 - ext. , or the City Fire Brigade 114. If you are unable to extinguish it, leave your room via the emergency exit staircases.

IN THE EVENT OF FIRE, NEVER USE THE LIFT

If the fire is outside your room and you are unable to leave the room, close the door against the fire and take the following steps:

• Stuff wet towels and sheets at the base of the door and air vents. Keep them constantly wet.• If smoke still gets into the room, cover your head with a wet towel.• If smoke gets too thick, open your windows or break glass windows.

IF FIRE STARTS IN YOUR PREMISESExtinguish it by fire extinguisher if you can and report immediately to Management Office or Security Team at 3826 0888 - ext. 110 or the City Fire Brigade 114. If you are unable to extinguish it, evacuate your room immediately via emergency exit staircases.

FIRE EVACUATIONIf evacuation is required, feel the heat of the door and that of its handle with your palm. If the door and/or handle is hot, do not open it. If not, open it carefully and evacuate your room immediately and leave the Building via staircases. If you find smoke in the corridor, before leaving the room, wet a towel and put it over your head and draw it close around your face.

If there is smoke in the corridor, stay as low as possible. Crawl on hands and knees if necessary and proceed to the nearest emergency exit.If your exit is blocked, go back to your room and notify Security and follow the steps mentioned above in the section “IF YOU FIND A FIRE”, remember always stay calm.

GENERAL INFORMATIONMost fatalities occur from inhalation of smoke and poisonous gases, not from burning. Therefore, stay low to the ground if there is any smoke present at all

The information and recommendations stated here have been compiled from sources believed to be reliable. These recommendations are also the best current opinion on the subject. However, there is no warranty, guarantee that all representation herein is absolutely correct or sufficient. It must be assumed that all safety measures contained here are acceptable except for particular conditions or circumstances.


12.2 Black Out

Should you experience or discover any power failure, notify the nearest Security or Management Staff of the location of the power failure.

Stay calm at your premises for further report on the situation. Do not attempt to use organic ignition (e.g. candle or lighter) for illumination purpose. Should you wish to leave your Premises, secure all doors and ensure that no ignition is left before leaving.

Only use exit stairs for evacuation & observe directives from the Security staff. Emergency lighting will be provided in the exit stairs and corridors.

12.3 Heavy Storm or Typhoon

Should you observe or discover any potential damage as a result of a Heavy Storm or Typhoon, notify the nearest Security or Management Staff of the location of the potential damage.

Make sure that all windows are properly secured.

Fix, tighten or remove all objects susceptible to damage.

12.4 Flooding

Should you discover any floodwater, notify the nearest Security or Management Staff of the location of the flooding.

If the floodwater is in the vicinity of your premises, take precaution to safeguard your properties.

Close nearby door or windows to prevent further spillage.

If evacuation is necessary, make sure that all doors are secured and electrical appliances are disconnected before leaving.

12.5 Accident, Theft, Burglary Etc.

Should you witness accidents or incidents of theft or burglary etc., notify the nearest Security or Management Staff of the location of the accident or incident.

Ensure the scene remains unchanged pending the arrival of Security Staff or Police.

Stay calm and report the accident or incident to the Security Department and/or the Management Office.

12.6 Emergency Exit Stairwells

Please be advised that the Emergency Exit Doors on all stairwells in REE Tower are not to be kept propped open under any circumstances.

When a fire occurs, the vast majority of fatalities occur as a result of smoke inhalation. The stairwells here at REE Tower are specially pressurized to prevent any smoke from entering the stairwells in the event of a fire, thus ensuring the safety of all people as they exit the building. Therefore it is essential that we take all steps possible to keep the stairwells free of any smoke.

The doors are also designed to shut automatically after they have been opened, again for safety and security purposes. When the doors are kept propped open this damages the door-closing mechanisms, meaning they cannot

REE TOWERFRONT VIEW


close in the manner intended. As a result, in the event of a fire, smoke could enter the emergency exit stairwells and jeopardize the safety of people exiting the building.

The Management Office respectfully requests that all Tenants please advise their staff that they are not to prop open the doors to the stairwells under any circumstances.

13. OTHER SERVICES 13.1 Cable TV

If The Tenant has a demand on cable TV, please contact directly with the Cable TV suppliers.

13.2 Newspaper & Mail Delivery

All newspapers and letters will be delivered directly to Tenants’ Premises by the post office or service suppliers.

30 | REE TOWER Tenants Handbook

Tenants are requested to observe the General Regulations, which are subject to modification and interpretation at the discretion of the Management Office. Failure to abide by these regulations may constitute a breach of the Lease Agreement. The building services were designed with an occupational density of 7-12 square meters per employee. Tenants and their representatives are advised to follow this occupational density while designing their office fit-out. Occupational density is the net area of the Tenant’s Demised Premises in square meters divided by the total number of employees.

No structural alteration shall be done to the Development or any part thereof and no alteration to the external facade of the Development shall be made.

REE Tower is a non-smoking environment. Smoking is only permitted in the designated areas outside the building. Any Tenant whose staff, workers, representatives, agents or guests is caught smoking more than once will be liable to pay the Management Office a compensation of a VND 2,000,000 for the violation.

Do not erect any illegal structure on the roof or flat roof of the Development or any part or parts thereof.

No air-conditioning units or plants or any other fixtures shall be installed through the windows or external walls of the Development without the prior written consent of the Management Office

Do not attach or put up any radio or television aerial on/from the exterior of the Development without the prior written consent of the Management Office.

No Tenants are permitted to do anything whereby the insurance of the Development may be rendered void or voidable. Tenants are required to absorb the additional premium which is required by reason of any act or default of such Tenant.

No heavy articles shall be kept in the office area unless prior consent from the Development Managers is obtained.

Do not overload or destroy any portion of the floors or structure of the Demised Premises.

Do not use any electricity apparatus which overloads the electrical installation of the Demised Premises.

Do not interfere with television, radio or electrical reception nearby.

The creation of a nuisance, damage or annoyance to the Developer or to the Tenants in other Demised Premises or nearby premises is not permitted.

Plumbing fixtures shall be used only for the purpose from which they were constructed. No rubbish, bags or other alien substances shall be deposited therein. All cost for making good damage resulting from any misuse of the plumbing fixture shall be borne by the Tenants concerned.

Do not use (except in cases of fire or other emergency) or obstruct fire escapes and please comply with the fire authorities in relation to their use.

Do not play or use any musical instrument, loudspeaker or tape recorder, gramophone, wireless or television set or any other equipment which reproduces sound in the Demised Premises so that it can be heard outside the Demised Premises unless prior consent is obtained from the Management Office.

GENERAL

REE TOWER Tenants Handbook | 31

Do not use machinery or apparatus which causes noise or vibration or electrical or magnetic radiation, which can be heard or felt outside the Demises Premises.

No animals or pets are to be kept in the Development.

Under no circumstances may the premises be used for any purposes other than those specified in the Lease Agreement. Tenants shall not use their Demised Premises for any immoral or illegal purposes, not carry out any offensive or noxious trade or businessDo not hold any auditions in the Development.

No advertisement/sign/lettering is permitted to display from the interior or exterior of any Demised Premises which may be visible from outside the Development; project beyond the frontage of any unit; display in or over the Common Areas of the Development.

Not to hang up clothing or laundry neither outside the Development nor in the Common Areas.

Not to place or leave any rubbish in any of the entrances, staircases, corridors or passageways of the Development used in common.

Tenants shall not store any dangerous or flammable goods/materials, chemicals, corrosive substances etc within the Development.

No Tenants shall bring into any passenger lift in the Development any goods, chattels, luggage, bulky parcels, food trays, carriers or other space-occupying items. They shall ensure that such items are restricted to the designated service lifts.

Do not obstruct any of the lifts or other Common Areas.

Do not stay overnight, cook, store or undertake unrelated or restricted activities in the Demised Premises.

Do not transfer, sublease, lend or share the Demised Premises without the prior written consent of the Developer.

The keeping of any animal (dog, cat, etc) within the development is strictly prohibited.

Smelly foodstuffs are not permitted to be bought into or consumed in any area of the building

These Regulations do not replace or in any way diminish the Regulations contained in your Lease Agreement and the Fitting-Out Regulations.

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