department of education - sdo pampanga

Republic of the Philippines

Department of Education

REGION III SCHOOLS DIVISION OF PAMPANGA

Address: High School Blvd., Brgy. Lourdes, City of San Fernando (P) Telephone No.: (045) 435-27-28; Email Address: [email protected]

July 7, 2020

DIVISION MEMORANDUM NO. 194 ,s. 2020

ONLINE SERVICING ASSISTANCE (OSA) OF SDO PAMPANGA TO: Chiefs of Functional Divisions Division Unit Heads Heads of Public and Private Elementary and Secondary Schools All Others Concerned

1. To adapt to the “new normal” in the public service delivery amidst COVID-19 pandemic, this Office shall implement an Online Servicing Assistance (OSA) for the frontline services of the Division Office.

2. In this connection, no face-to-face transactions will be allowed except when peculiar or extreme cases require physical reporting and transacting.

3. Overcrowding in the Office can pose a higher risk of covid-19 transmission. To avoid this, only authorized field personnel who shall visit the Office for transactions that cannont be done through online shall be accommodated based on the official schedule for essential transactions as per DM No. 152, s. 2020 dated May 13, 2020.

4. School heads are instructed to remind the school personnel on the adherence to the official schedule when conducting official business in the Office and monitor their attendance based on the provisions stated under CSC MCNo. 01. s.2017 dated January 31, 2017, entitled “Reiteration of the Policy on Government Office Hours; and the Administrative Offenses of Frequent Unauthorized Absences (Habitual Absenteeism); Tardiness in Reporting for Duty; and Loafing from Duty during Regular Office Hours”.

5. Enclosed is the Citizen Charter for the Online Servicing Assistance and list of the official deped email addresses of the Sections/Units/Offices, this Division.

6. For information and guidance. ZENIA G. MOSTOLES, EdD, CESO V Schools Division Superintendent

AO/AS/20

dio/101-07-20




Address: High School Blvd., Brgy. Lourdes, City of San Fernando (P)

Telephone No.: (045) 435-27-28; Email Address: [email protected]

OSDS- ADMINISTRATIVE OFFICE

ONLINE SERVICING ASSISTANCE (OSA) CITIZEN CHARTER OF SDO PAMPANGA

1. ONLINE PROCESSING OF PERMIT TO TEACH

The Civil Service Memorandum issued a memorandum relative to private practice of profession or employment in private schools and other entities of all Division Office Employees, Teaching and Non-teaching personnel.

Section 18, Rule XIII of CSC Memorandum Circular No. 15, s. 1999 provides to wit:

Section 18. “Unless otherwise provided by law, no officer or employee shall engage directly or indirectly in any private business or profession without a written permission from the head of agency provided that his prohibition will be absolute in the case of those officers and employees whose duties and responsibilities require there entire time be at the disposal of the government, provide further that if an employee is granted permission to engage in outside activities, the time devoted outside of office hours should be fixed by the head of agency so that it will not impair in any way the efficiency of the officer or employee nor pose a conflict of interest with official functions.”

Schedule of Availability:

Work-From-Home Schedule, 8:00 am to 5:00 pm with no noon break

Office or Division: OSDS - Administrative Services Office

Classification: Complex Transaction, within 7 working days

Type of Transaction:

Online - G2G - Government to Government

Who may avail: Internal Clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Application for Permit to Teach (1)

Requesting entity; Download form at https://tinyurl.com/TSpermit

https://tinyurl.com/TSpermit

2




2. Class Program (1)


3. CS Form No. 211 Medical Certificate (1) Requesting entity; Download form at https://tinyurl.com/TSpermit or www.csc.gov.ph

ONLINE CLIENT STEPS AGENCY ACTIONS

FEES

TO BE

PAID

PROCESSING TIME UNIT/ PERSON RESPONSIBLE

1. Scan all required documents 1. Receive and acknowledge the request

None

Within 30 Minute/s AO Staff

2. Email all required documents for permit to teach

2. Evaluate the request and prepare action

document/s.

(Not to exceed 7 working days)

AO Staff

3. Review action document/s and

recommends for approval

Administrative Officer V (Administrative Services)

4. Prepare Special Order Within 30 Minute/s Administrative Officer V (Administrative Services)

5. Route Special Order for signature to SDS

(electronic signature with code)

1 working day AO Staff

3. Receive action document/s. 6. Release the action document/s through e-

mail.


Note: Submit request at [email protected]

Subject: Request for Permit to Teach

END OF TRANSACTION



http://www.csc.gov.ph/

mailto:[email protected]

3




2. ONLINE PROCESSING OF PERMIT TO STUDY

Permit to Study is requested by DepEd personnel who wish to pursue or enroll master’s degree or doctoral studies to any college or higher education

institutions shall be given for a period of two school years provided that such schooling will not affect the performance of the regular/permanent teacher or

employee concerned.









1. Indorsement letter from the School Head

Requesting entity

2. Two (2) copies of the teacher’s class program initialed and duly validated by the EPS-in-charge

Requesting entity

3. Duly accomplished application for permission to study in

Two (2) copies must reach the office not later than two (2)

months before the start of the actual classes.

*** The teacher/s should file the request before enrolling for the first time in any

school, college or university.



4




4. Two (2) copies of the certification signed by the Dean and Registrar of the School together with the duly accomplished application for permission to study.


5. School Curriculum signed by the Dean (2) ***Note: Teacher/Employee requesting permission to study must have at least 2months before the date of enrollment

Requesting entity


FEES

TO BE

PAID



None


2. Email all required documents for permit to study


document/s.


AO Staff









mail.



Subject: Request for Permit to Study

END OF TRANSACTION



5




3. ONLINE PROCESSING OF CHANGE ON NAME/STATUS DUE TO MARRIAGE

Female employees may request for change of name/status due to marriage to the Administrative Office to update their profile in the GSIS, Pag-IBIG, PhilHealth, and other government agencies. The maximum processing time for the request for Change of Name/Status due to Marriage is three (3) working days from receipt of complete documents.




Classification: Simple Transaction, within 3 working days





1. Indorsement Letter from the School Head (1) Requesting entity; Download at https://tinyurl.com/change-name-so

2. Name/Status Request Form (1) Requesting entity; Download at https://tinyurl.com/change-name-so

2. Affidavit of Change of Name/Status (1) Requesting entity

3. Marriage Contract (PSA - Photocopy) (1) Requesting entity

https://tinyurl.com/change-name-so

https://tinyurl.com/change-name-so

6





FEES

TO BE

PAID



None


2. Email all necessary documents for processing of change on name / status due to marriage


document/s.


AO Staff









mail.



Subject: Request for Change of Name/Status Due to Marriage

END OF TRANSACTION


7




4. ONLINE SERVICE ASSISTANCE (OSA) OF CLIENT’S QUERIES/CONCERNS

Online Service Assistance (OSA) is provided by employees whose primary goal is to assist and respond through online to client’s queries and concerns. Employee-Client interaction and exchange of information is mostly done in real time and involves platforms such as live chat, teleconference, phone call, e-mail or social media.






G2C - Government to Citizen

G2G - Government to Government

G2B - Government to Business

Who may avail: Internal and External Clients


1. Contact Information such as: E-mail Address, Mobile Number, Social Media Account

Requesting entity


FEES

TO BE

PAID


1. Client sends request/query

via e-mal

1. Receive and acknowledge the e-mail

Within 30 Minute/s Online service staff / AO V

8




2. Evaluate the request / query*

None

(Not to exceed 3 working

days)

Online service staff / AO V

3. Process the request / query Online service staff / AO V

2. Receive reply on

request/query

4. Send reply / action document/s through e-

mail.

Within 30 Minute/s Online service staff / AO V


Subject: OSA_Request/Query_ (Type your Request/Query)

*Request/query that needs attention of other the units will be forwarded within 3 minutes upon receipt, carbon copy the sender.

END OF TRANSACTION







OSDS- RECORDS UNIT


1. HANDLING AND MONITORING OF CRITICAL DOCUMENTS

All critical communications such as top-secret, secret, confidential, restricted and legal documents are handled separately. Non-routine mails and communications should be given priority, and rush or urgent.



Office or Division: OSDS - Records Unit

Classification: Simple transaction, within the day





1. Critical document such as complaint or any communication that needs immediate action/response.

Requesting entity


FEES

TO BE

PAID


2



OSDS- RECORDS UNIT

1. Scan the document and

email it to

[email protected]

ov.ph

1. Receive and acknowledge the request

None

Within the day Records unit Staff

2. Stamp "received" with control number,

date, time and signatature.

Within the day

Records unit Staff

3. Encode the type of document and its

details to incoming electronic logbook.

Records unit Staff

4. Encode the type of document and its

details for monitoring to google

spreadsheets shared by AO V

Within 15 Minute/s Records unit Staff

5. Scan the document and save in electronic

format.

Within 15Minute/s Records unit Staff

6. Furnish a copy via email to Legal unit,

designated ASDS and SDS.



Subject: HANDLING AND MONITORING OF CRITICAL DOCUMENTS

END OF TRANSACTION

3



OSDS- RECORDS UNIT

2. ONLINE RECEIVING AND DISPOSITION OF DIVISION MEMORANDA/LETTERS/ADVISORIES

All division Memoranda/Letters/Advisories shall be signed by the superintendent of the division office. The records staff shall assign a document number in the mail and stamped “released” with date, time, and signature. The division memoranda/letters/advisories shall be noted in the logbook. The records staff shall scan the document and saves in electronic format, upload it on facebook page and facilitate the distribution of e-documents to different unit heads for dissemination purposes



Office or Division: OSDS - Records Unit

Classification: Simple transaction, within the day





1. Division memorandum/letter/advisory

Requesting entity


FEES

TO BE

PAID


2. Scan the

memorandum/letter/advisory

and email it to


Within the day Records unit Staff

4



OSDS- RECORDS UNIT

[email protected]

ov.ph

None

2. Assign number, stamp “released” with

control number, date, time, and signature.

Within 10 Minute/s

Records unit Staff

3. Scan the document and save in electronic

format.

Records unit Staff

4. Upload to Records Facebook page

@dopampangarecordsunit


5. Facilitate the distribution to the different

Unit heads through email.

Within 15Minute/s Records unit Staff


Subject: RECEIVING AND DISPOSITION OF DIVISION MEMORANDUM/LETTERS/ADVISORIES

END OF TRANSACTION






OSDS- PERSONNEL UNIT


1. ONLINE ISSUANCE OF SERVICE RECORD, CERTIFICATE OF EMPLOYMENT AND OTHER CERTIFICATES

Personnel Unit issues updated Services Records, Certificate of Employment and other certificates to the requesting party to be used for various legal

purposes.



Office or Division: OSDS – Personnel Unit

Classification: Simple Transaction, within 1 working day





Accomplished Request Form Personnel Unit; or download - https://tinyurl.com/REQUEST-SR-COE


FEES

TO BE

PAID


1. Submit online all information

needed for the issuance of


Within 30 Minute/s Personnel Staff

2




Service Record or Certificate

of employee

None

2. Check the record of the

employee/requesting party & prepare the

certification.

(Not to exceed 1 working day)

Personnel Staff

3. Receive the certification for

signature/actual signing

Administrative Officer IV (Personnel Unit)


mail.



Subject: Request for (Service Record or Certificate of Employment

END OF TRANSACTION


3




2. ONLINE PROCESSING APPROVAL OF DIFFERENT LOANS

Approval of GSIS Loans and Private Lending Institutions of teaching and non-teaching employees of non-implementing units are under the Personnel Unit.

The loan Verifier will assess for approval or disapproval the loan application of the employees.




Classification: Simple Transaction, within 1 working day





1. Recent/Last Payslip

Requesting Entity

2. Certification of no leave of absence without pay for the next six (6) months signed by the Immediate Supervisor

Immediate Supervisor

3. No Pending case C/O Legal and Personnel Unit


FEES

TO BE

PAID


4




1. Scan all required

documents


None


2. Submit online all required documents for approval of loans

2. Check and Evaluate loan application if

eligible


AAO/Verifier

3. Approve/ Disapprove loan application

through e-confirmation of GSIS

3. Notify action taken 4. Notify the client on the action taken by the

Office through e-mail.

Note: Email all required documents at [email protected]

Subject: Approval of Conso/Emergency/Policy Loan

For Private Email all required documents at [email protected]

END OF TRANSACTION



5




3. ISSUANCE OF SPECIAL ORDER FOR RETURN TO DUTY

The Personnel Unit prepares special order by virtue of return to duty of personnel. The time processing of issuance of special order is within 3 days depending on the availability of the signatories.









REQUIREMENTS SPECIAL ORDER (S.O.) RETURN TO DUTY:

a. Maternity Leave: - 3 Copies of return to duty form duly signed by the employee and the School Head - Copy of the approved Form 6 - Birth Certificate of the Child - Form 86/Health Examination Record signed by the physician

b. Special Leave under Magna Carta of Women: - 3 Copies of return to duty form duly signed by the employee and the School Head

https://tinyurl.com/RTD-FORMS

6




- Copy of the approved Form 6 - Form 86/Health Examination Record signed by the physician

c. Sick Leave with or without pay: - 3 Copies of return to duty form duly signed by the employee and the School Head - Copy of the approved Form 6 - Form 86/Health Examination Record signed by the physician

d. Vacation Leave (travel abroad) with or without pay: - 3 Copies of return to duty form duly signed by the employee and the School Head - Copy of the approved Form 6 - Copy of endorsement letter from DepEd Region III

e. Vacation Leave (Personal Leave) with or without pay: - 3 Copies of return to duty form duly signed by the employee and the School Head Copy of the approved Form 6


FEES

TO BE

PAID


1.Scan all required documents 1.Receive and acknowledge the request


2. Submit online all required documents for permit to teach

2.Evaluate the request, print and prepare action of document/s.

7




3.Review action document/s and recommends for approval

None

Not to exceed 1 working day Administrative Assistant II

4.Prepare Special Order

5. Route Special Order for signature to SDS 1 working day Administrative Assistant II

3. Receive action document/s. 6. Release the action document/s through

Records Section

Within 10 Minute/s


Subject: Request for Special Order

END OF TRANSACTION


8




4. PROCESSING OF APPLICATION FOR LEAVE OF ABSENCE

Under Rule XVI of the Omnibus Rules Implementing Book V of EO 292 (Omnibus Rules on Leave) Application for leave of absence is a right granted to

officials and employees in the government to be absent and not report for duty for one or more days with their positions held for them until their return. It

may either be with or without pay and may be taken by any officer or employees in the government sector. The total time processing of the said request is

within 2 Days depending on the availability of the signatories









A. VACATION LEAVE (FORCED LEAVE, PERSONAL LEAVE, COC)

1. 3 Copies of CS Form 6 signed by the teacher/employee and approved by the proper signing authorities

2. Filed at least 5 days prior to the effective date of vacation leave

https://tinyurl.com/CSFORM6

B. SICK LEAVE

1. 3 Copies of CS Form 6 signed by the teacher/employee and approved by the proper signing authorities

9




2. Filed immediately upon return to work

3. Medical Certificate for sick leave of more than 5 successive days

C. MATERNITY LEAVE

1. 3 Copies of CS Form 6 duly signed by the employee and approved by the proper signing authorities.

2. CS Form 41

3. Medical Certificate filled out by the proper medical authorities

D. SPECIAL LEAVE UNDER RA 9710 (MAGNA CARTA FOR WOMEN)

1. 4 Copies of CS Form 6 duly signed by the employee and approved by the proper signing authorities.

2. CS Form 41

3. Medical Certificate filled out by the proper medical authorities, e.g. the attending surgeon accompanied by a clinical summary reflecting the gynecological disorder/Medical Abstract.

4. Operative Technique

5. Latest Service Record

E. PATERNITY LEAVE

1. 3 Copies of CS Form 6 duly accomplished and signed by the teacher/employee and approved by proper signing authorities

2. Birth Certificate

3. Marriage Certificate

4. Medical Certificate/Form 41

F. PARENTAL LEAVE (SOLO PARENTS)

10




1. 3 Copies of CS Form 6 duly accomplished and signed by the employee approved by proper signing authorities

2. Solo Parent Identification Card

3. Certified copy of the birth certificate of child


FEES

TO BE

PAID


1.Scan all required documents 1.Receive and acknowledge the request

None


2. Submit online all required documents for permit to teach

2. Review action document/s, print and recommends for approval

Not to exceed 3 working days

Personnel Staff

3. Check the e-leave card and prepare the CS Form 6.

Personnel Staff

4. Forward the CS Form 6 to the AO IV for signature

5.Route form 6 for signature to ASDSs Personnel Staff

5. Receive action document/s. 6. Release the action document/s through Records Section



Subject: Request for Approval of Leave of absence

END OF TRANSACTION







OSDS- PROPERTY AND SUPPLY UNIT


1. ONLINE PROCESSING OF APPLICATION FOR PROPERTY ACCOUNTABILITY CLEARANCE FOR SCHOOL HEAD RETIREES

The head of the Office is primarily responsible for all government funds and properties pertaining to his/her agency. Likewise, the person entrusted with the

possession or custody of the funds or property shall be responsible to the head of Office without prejudice to the liability of either party of the government

(Basic principle on Property and Supply Management Handbook).

Pursuant to existing rules and regulations, a clearance from property and other accountabilities is required from officials and employees in case of transfer,

re-assignment, resignation, retirement, and travel abroad. (DepEd Order No. 17, s 2005, DepEd Order No. 25, s. 2003, DECS Order No. 53 s, 1995: DECS

Order No. 23,S 1993:DECS Order No. 22, s.1993: DECS Order No.93 s.1989: and DECS Order No. 12, s.1986)



Office or Division: OSDS – Property and Supply Unit






1. School Clearance

School of Requesting entity

2




2.Updated Report on Physical Count of Inventories (Appendix 66) and Report on Physical Count of PPE

(Appendix 73) as of the date of effectivity– for SCHOOL HEAD RETIREES ONLY

Requesting entity; Download form at https://tinyurl.com/supplyunit-forms and https://tinyurl.com/supplyunit-instructions or www.coa.gov.ph


FEES

TO BE

PAID



None

Within 10 Minute/s Authorized Employee (staff from Property and Supply Unit)

2. Email all required documents for application for property accountability clearance


document/s.


Authorized Employee (staff from Property and Supply Unit)



Administrative Officer IV (Property and Supply Unit)

4. Route Division Clearance for signature to

other unit

1 working day Authorized Employee (staff from Property and Supply Unit)


mail.

Within 10 Minute/s Authorized Employee (staff from Property and Supply Unit)

Note: Email request at [email protected]

Subject: Request for APPLICATION FOR PROPERTY ACCOUNTABILITY CLEARANCE FOR SCHOOL HEAD RETIREES

END OF TRANSACTION

https://tinyurl.com/supplyunit-forms

http://www.coa.gov.ph/

3




2. ONLINE SERVICE ASSISTANCE OF CLIENT’S QUERIES/CONCERNS

Online Service Assistance is provided by employees whose primary goal is to assist and respond through online to client’s queries and concerns. Employee-Client interaction and exchange of information is mostly done in real time and involves platforms such as live chat, teleconference, phone call, email, or social media.



Office or Division: OSDS – Property and Supply Unit









Requesting entity


FEES

TO BE

PAID



via e-mal


Within 30 Minute/s Online service staff / AO IV

4





None

(Not to exceed 3 working

days)

Online service staff / AO IV

3. Process the request / query Online service staff / AO IV

2. Receive reply on

request/query


mail.

Within 10 Minute/s Online service staff / AO IV

Note: Email request at [email protected]


END OF TRANSACTION




OSDS- CASH UNIT




1. ONLINE ISSUANCE OF CERTIFICATION OF LAST PAYMENT FOR RETIREMENT/RESIGNATION PURPOSES

To facilitate the issuance of Certificate of Last Payment for the retired, resigned, transferred or separated from the service, and requests for Step-Increment

and Salary Adjustment (Promotion or Reclassification) to the payroll system, below are the step by step procedures and list of documentary requirements to

be submitted to this.



Office or Division: OSDS – CASH UNIT




Who may avail: Internal/External Clients


1.Payroll of last salary received Requesting entity

2.Service record Requesting entity; Request at [email protected]

3. Division Clearance Requesting entity; Form can be downloaded from the csc website: www.csc.gov.ph


FEES

TO BE

PAID


http://www.csc.gov.ph/

2

OSDS- CASH UNIT



1. Scan all required documents (payroll of last salary/salaries received (with and without name in the payroll) service record, clearance from school signed by the Principal.)

1. Receive and acknowledge

the request

None

Within 30 Minute/s Administrative Office IV

Cash Unit Staff

2. Email all required documents for certification of last payment.

2. Evaluate the request and

prepare action document/s.

Within 15 minute/s

Administrative Office IV

Cash Unit Staff

3. Prepares Request of

certification

Within 15 minute/s Administrative Officer IV Cash Unit Staff

4. Approves request of

certification by the Cashier

and SDS.

1 working day Administrative Officer IV

SDS

5. Release certification

request through e-mail

Within 15 Minute/s Administrative Officer IV Cash Unit Staff


Subject: Request for Certification of Last Payment

END OF TRANSACTION


3

OSDS- CASH UNIT



2. ONLINE ISSUANCE OF ENDORSEMENT LETTER FOR OPENING OF LBP ATM ACCOUNT OF NEWLY HIRED PERSONNEL WITH PERMANENT, PROVISIONAL AND SUBSTITUTE STATUS OF EMPLOYEMENT

Endorsement letter shall be secured from the Division Office through the Cashier’s Office and shall be submitted together with the other document to the Landbank of the Philippines for the opening of account of newly hired employees with permanent, provisional, and substitute status of employment.



Office or Division: OSDS – CASH UNIT






1. Copy of the transmittal of appointment stamped received by the CSC

Requesting entity or you may request at the Records Unit through email


FEES

TO BE

PAID


1. Scan the required document (Transmittal of Appointment stamped received by the CSC)


Within 20 Minute/s Administrative Office IV

Cash Unit Staff

2. Submit online all required 2.Evaluate the request and prepare action Administrative Office IV

4

OSDS- CASH UNIT



documents for endorsement letter

document/s.

None

Within 30 minute/s

Cash Unit Staff

3.Prepares Request of endorsement letter

Within 20 minute/s Administrative Officer IV Cash Unit Staff

4. Approves request of endorsement letter by the Cashier.

1 working day Administrative Officer IV

5.Release endorsement letter through e-mail

Within 20 Minute/s Administrative Officer IV Cash Unit Staff


Subject: Request for ATM Account Endorsement Letter for Newly Hired Employees

END OF TRANSACTION







OSDS- ACCOUNTING UNIT


1. ONLINE ISSUANCE OF GSIS, PHILHEALTH AND PAG-IBIG PREMIUMS CONTRIBUTION



Office or Division: OSDS – Accounting Unit






1. PAYSLIP

Requesting entity


FEES

TO BE

PAID


1. Provide details of the

following: Name, Position,

Name of School, GSIS,

PHILHEALTH or PAG-IBIG

Number, Months being

requested for certification

2. Scan payslip

1. Check if details complete


None

Within 30 Minute/s Accounting Unit Staff

2




3. Obtain remittance list and official receipts

of months being requested

Within 30 minutes Accounting Unit Staff

4. Prepare certification Accounting Unit Staff

5. Review and approve the certification Within 5 minutes Accountant III

3. Receive the certification 6. Email the certification to client Within 5 minutes Accounting Unit Staff


Subject: Request for GSIS or PHILHEALTH

END OF TRANSACTION

3




2. ONLINE SUBMISSION OF DOCUMENTS FOR PROCESSING OF SALARY OF SUBTITUTE TEACHERS









1. Approved Obligation Request Requesting entity

2. Disbursement Voucher Requesting entity

3. Daily Time Record Requesting entity

4. Photocopy of Appointment or CSC Transmittal Requesting entity

5. Service Record Requesting entity

6. Form 6 Requesting entity

7. Form 41 of Teacher on Leave Requesting entity

8. Form 211 of Substitute Teacher Requesting entity

9. Oath of Office Requesting entity

10. SALN Requesting entity

4




11. Certificate of Assumption of Duty Requesting entity

12. Form 71 Requesting entity

13. Copy of ATM Number Requesting entity


FEES

TO BE

PAID


1. Email scanned copy of the

required documents

1. Check completeness of documents and

check if properly filled up and signed

None Within 60 minutes Accounting Unit Staff

2. Compute for the salary and deductions of

substitute teachers


3. Assign Disbursement Voucher Number Within 5 minutes Accounting Unit Staff

4. Encode in the Check Disbursement

Journal


5. Prepare List of Due and Demandable

Accounts Payable – Advice to Debit

Account (LDDAP-ADA)


6. Approved the Disbursement Voucher and

LDDAP-ADA

Within 60 minutes Accountant III

7. Forward to the office of the Schools

Division Superintendent



Subject: SUB (Name of Teacher) (Period of Substitute Teaching)

END OF TRANSACTION

5




3. ONLINE SERVICE ASSISTANCE (OSA) OF CLIENT’S QUERIES/CONCERNS

Online Service Assistance (OSA) is provided by employees whose primary goal is to assist and respond through online to client’s queries and concerns. Employee-Client interaction and exchange of information is mostly done in real time and involves platforms such as live chat, teleconference, phone call, e-mail, or social media.












Requesting entity


FEES

TO BE

PAID



via e-mal


Within 30 Minute/s Accounting Unit Staff/ Accountant

6





None


Accounting Unit Staff/ Accountant

3. Process the request / query Accounting Unit Staff/ Accountant

2. Receive reply on

request/query


mail.

Within 30 Minute/s Accounting Unit Staff/ Accountant



*Request/query that needs attention of other the units will be forwarded within 3 minutes upon receipt, carbon copy the sender.

END OF TRANSACTION






OSDS- LEGAL SERVICES UNIT


1. ONLINE REQUEST FOR CERTIFICATE OF NO PENDING CASE

Certificates of No Pending Administrative Case are issued for various purposes. Considering our current situation in this pandemic, the Legal Services Unit opted to issue printable certificates to fulfill requirements set by other national government agencies and other private entities until the virus persist. This online request for certificate of no pending case shall be issued for loan, application / renewal of fidelity bonds, ranking / reclassification, and GSIS Maturity Claims. However, this process shall NOT be applicable with processes / procedures requiring a DIVISION CLEARANCE.


Monday to Friday, 8:00 am to 5:00 pm with no noon break

Office or Division: OSDS – Legal Services Unit




Who may avail: Internal Clients (except Job Order employees)


1. Picture / Scanned picture of government issued ID

Requesting entity


FEES

TO BE

PAID


1. Scan / take a photo of ID -

2



OSDS- LEGAL SERVICES UNIT

2. Email NAME, POSITION, SCHOOL, DISTRICT, and PURPOSE and attach the photo of the government ID

1. Evaluate the request and check whether

requestor has a pending administrative

case

None

5-10 minutes

Legal Unit Staff (Legal Officer / Legal Assistant /

Admin. Aide)

2. Prepare certificate if requestor does not

have a pending case

• If requestor has a pending case,

educate requestor that certificate

cannot be issued.

3. Receive certificate in *pdf

format

3. Send certificate to requestor via email

Note: Submit request via email: [email protected]

END OF TRANSACTION







OSDS- ICT UNIT


1. ONLINE REQUEST FOR PROCESSING OF CREATION OF DEPED EMAIL ACCOUNTS AND PASSWORD RESET

Pursuant to DepEd Memorandum No. 227, s. 2012, all permanent employees of this Department shall be assigned with a “@deped.gov.ph” email account which can be accessed through the Google Mail Service, gmail.com. The ICT Unit is the office in charge in facilitating the request for DepEd email account creation and password reset.



Office or Division: OSDS – ICT Unit






N/A


FEES

TO BE

PAID


1. Send request via email 1. Review the correctness of information

submitted by the requestor.

Within 5 Minutes ICT Unit Staff / ITO

2. Check the admin dashboard to verify the

existence of account of requestor.

Within 10 Minutes

ICT Unit Staff / ITO

2



OSDS- ICT UNIT

3.a. For creation: Create DepEd email account.

None

Within 10 Minutes ICT Unit Staff / ITO

3.b. For Password Reset:

If account exists in database, facilitate the resetting of password.

If account does not exist in database, request for account tracing to RO

Within 10 Minutes

Within 1-3 working days

ICT Unit Staff / ITO

ITO

4. Send copy of account credentials to

requestor via email

Within 5 Minutes

2. Acknowledge the receipt of

email from ICT Unit.


Subject: DepEd Email Account Creation / Password Reset

END OF TRANSACTION






SGOD – SCHOOL HEALTH SECTION


1. ONLINE PFA AND PSYCHOSOCIAL SUPPORT

Following the enactment of Republic Act (RA) No. 11036 or the Mental Health Act, School Health Section through its official page in Facebook, continue to promote mental health awareness and good practices geared towards healthy mental well-being. In alike manner, the unit extends its capacity for PFA and Psychosocial Support through establishing an online appointment of clients needing support and coordinating those requiring more complex mental service to recognized linkages.



Office or Division: SGOD – School Health Section


Type of Transaction: Online - G2G - Government to Government

Who may avail: Deped Personnel and Learners


1. Request for PFA Appointment

School Mental Health – Division of Pampanga (thru Facebook) Requesting entity to directly communicate with their respective school nurse

ONLINE CLIENT STEPS AGENCY ACTIONS FEES TO

BE PAID PROCESSING TIME

UNIT/ PERSON

RESPONSIBLE

1. Request for appointment 1. Receive and acknowledge the request

None

Within 10 Minute/s Mental Health Focal

2. Set up date for PFA 2. Evaluate the request and coordinate agreed schedule for PFA


SHS Staff

3. Perform PFA and Psychosocial Support SHS Staff

4. Coordinate with recognized agency for further management those

needing more complex mental service

Within 15 Minute/s SHS Staff

Note: Submit request at School Mental Health –DepEd SDO Pampanga

Subject: Request for appointment

END OF TRANSACTION


2




2. HEALTH PROMOTION, COVID UPDATES AND ONLINE TELECONSULTATION

School Health Section through its official page in Facebook, enjoins the office in promoting good health practices and up to date information relating to COVID-19 and other matters relating to health. Clients may also use the platform to request for consultation focused on health issues.








1. Request for Consultation

Division of Pampanga – School Health Section Requesting entity to directly communicate with their respective school nurse


BE PAID PROCESSING TIME UNIT/ PERSON RESPONSIBLE

1. Request for appointment 1. Receive and acknowledge the request

None

Within 10 Minute/s Mental Health Focal

2. Address health issue 2. Provide appropriate health education and coordinate with Division Medical Officer

Within the day Within the day

SHS Staff

3. Relaying of medical instruction based on Medial Officer’s advice

SHS Staff

Note: Submit request at [email protected] or Division of Pampanga – School Health Section (Facebook page)

Subject: Request for appointment

END OF TRANSACTION


3




3.COVID MONITORING ANG REPORTING

Guided by Updated Mechanism of Monitoring and Reporting under the DepEd Task Force COVID Memorandum No. 035, the designated Division Office focal person secures the data from the concerned offices at the SDO and schools, and/or their local government unit counterparts, based on data from local health units. Further, identified close contact, suspected, probable and confirmed case are advised for proper protocol on home quarantine and referral to appropriate local health office (RHU/BHERT)








1. Request for Consultation

Division of Pampanga – School Health Section ; Requesting entity to directly communicate with their respective school nurse


BE PAID

PROCESSING

TIME

UNIT/ PERSON

RESPONSIBLE

1. Reporting of Weekly Situational Report 1. Receive and evaluate reports

None

Within 10 Minute/s Every Friday

SHS staff

2. Collaboration of identified case for interview/history taking

2. Monitoring and endorsement of reported cases 14 days

COVID Focal SHS Staff

3. Secure medical clearance from local health office after quarantine period

3. Assist for protocols of home quarantine and reporting to local health office

SHS Staff

4. Reporting to regional COVID focal Within 10 minutes Division COVID Focal

Note: Weekly Situational Report - Annex E of DepEd Task Force COVID Memo No. 35

END OF TRANSACTION






SDO PAMPANGA OFFICE EMAILS

OSDS

Office of the Schools Division

Superintendent

[email protected]

Office of the Asst. Superintendent – Districts

1&2

[email protected]

Office of the Asst. Superintendent – Districts

3&4

[email protected]

Administrative Services [email protected]

Cash Section [email protected]

Supply Section [email protected]

Personnel Section [email protected]

Records Section [email protected]

Accounting Unit [email protected]

Budget Unit [email protected]

ICT Unit [email protected]

Legal Unit [email protected]

Payroll Section [email protected]

CID

Office of the Chief Supervisor [email protected]

Instructional Management [email protected]

District Instructional Supervision [email protected]

Learning Resource Management Section [email protected]

Alternative Learning System [email protected]

SGOD

Office of the Chief Supervisor [email protected]

School Management Monitoring and

Evaluation

[email protected]

Social Mobilization and Networking [email protected]

Planning and Research (SEPS) [email protected]

Planning Officer [email protected]

Education Facilities [email protected]

School Health Section [email protected]

Human Resource and Development

Section

[email protected]

DRRM [email protected]



























department of education - sdo pampanga

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