customer service - cessna support

CUSTOMER SERVICE

525/A/B Technical PresentationTEAM CJ

• Hawker 125 Technical Review− Cypress AB Room 209 1:00 – 3:00

• Noncompliance: The Wrong Way Down a One-Way Street− Birch Room 203 1:00 – 2:00

• TRU Simulation + Training− Cedar Room 204 1:00 – 2:00

• King Air Pilot Round Table− Maple Room 205 1:00 – 2:00

• CAMP Systems Updates− Oak Room 206 1:00 – 2:00

• Textron Tech Pubs/ 1View Updates− Osage Room 207 1:00 – 2:00

• Future Aircraft Connectivity , Communications and Advancements− Birch Room 203 2:00 – 3:00

• Protecting Your Aircraft− Cedar Room 204 2:00 – 3:00

• 680 Pilot Roundtable− Maple Room 205 2:00 – 3:00

• CDMS & LinxUs Update− Oak Room 206 2:00 – 3:00

• Flight Department Management – Future Trends, Current Challenges− Osage Room 207 1:00 – 2:00

Concurrent Sessions

Housekeeping

Please Set Communication Devices to Vibrate Mode

THANK YOU!

Inspection Authorization Card

Technical Presentation Worth IA Credit

6

Team CJ

Adam Balvanz

BlakeBarnard

Tim Morgan

[email protected] or 316.517.7785

7

Team Power Plant

[email protected] or 316-517-6232

Phil Pankratz

8

Team CJ After Hour Support

[email protected] or 316.517.7785

9

NBAA Technical Committee

Dave QualeDirector of Maintenance

POET Chairman

500-Series NBAATechnical Committee

10


Dick Abernathy – Commerce Bank John Bell – JB Aviation Mark Chaney – Coca Cola Bottling Company Consolidated Lance Ferguson – Commonwealth Eye Surgery Michael Herman – Bear Air Eric Olson – Satcom Direct Rich Pickett – 3Foot Air Dave Quale – Poet James Schmidt – Amway Aviation Andy Shafer – Scottsdale Hangar One Mike Strickland – Delhaize America Bill Torphy – Rogers Group Pat Welch – West Star Aviation, ALN Mark Werner – CBL & Associates Management Chuck Zahnow – Duncan Aviation, BTL

11


12

Fleet Statistics525 Series

CJ/CJ1/CJ1+Fleet Size: 658 AirplanesFleet Total Time: 2,282,231 HoursHigh Time Airplane: 9,031 Hours Average Total Time: 3,468 Hours

13


CJ2/CJ2+Fleet Size: 464 AirplanesFleet Total Time: 1,205,825 HoursHigh Time Airplane: 7,910 Hours Average Total Time: 2,546 Hours

14


CJ3Fleet Size: 412 AirplanesFleet Total Time: 978,213HoursHigh Time Airplane: 9,529 Hours Average Total Time: 2,374 Hours

15


CJ3+Fleet Size: 63 AirplanesFleet Total Time: 23,070 HoursHigh Time Airplane: 1,318 Hours Average Total Time: 366 Hours

16

Flap Actuator Wiring ImprovementCJ3+

• Issue: Flap Actuator Limit Switch Contacts are not Rated for Amp Draw Required by System to Operate Correctly

• Resolution/Status: Recommended SL525B-27-02 Released December 2016– Provides Instructions to Swap Wiring at Flap Actuator Limit Switch to Use Other

Set of Contacts– Affects 525B-0451 thru -0459, -0461 thru -0479, -0481– Accomplish at Scheduled Maintenance Period

17

Engine Driven Hydraulic Pump VerificationCJ2/CJ3

• Issue: Early Engine Driven Hydraulic Pumps May Produce Metal Debris Due to the Gear Rubbing on the Pump Housing

• Resolution/Status: Service Document In Development– Provides Instructions to Inspect Hydraulic Pumps for Specific Serial Number

Range and Replace if Suspect Serial Number is Found– Affects 525A-0001 thru 0524 With Hydraulic Pump P/N 9912062-8 Installed – Affects 525B-0001 thru 0415 With Hydraulic Pump P/N 9912062-8 Installed – Affects 525B-0451 thru TBD– Scheduled for Release 2017

18

Auxiliary BatteryCJ3+

• Issue: Aircraft Auxiliary Battery May Not Pass Capacity Test– IPC Lists the Battery as 16AH, Should be 14AH– No Functional Check Listed in Maintenance Manual

• Resolution/Status:– Auxiliary Battery Functional Check Added to Maintenance Manual at Revision 20 – IPC Will be Corrected to Show 14AH Rating

• Issued Operator Notice for IPC Battery Rating Error• Service Centers Were Notified

– Textron Aviation and Teledyne Monitoring

19

Aux Battery & Junction Box Possible RelocationCJ3+

• Issue: Additional Ballast May be Required for Flights With Little or No Baggage in the Aft Baggage Compartment

• Resolution/Status: Product Improvement– Service Document In Development– Provides Parts and Instructions to Relocate the Auxiliary Battery and the Junction

Box Aft to Adjust the Overall Moment of the Aircraft – Affects 525B-0057, -0451 thru -0505– Scheduled for Release 3rd Quarter 2017

20

Aux Battery Relay Installation CJ3+

• Issue: Possibility of Auxiliary Battery Current Limiter Overload During Engine Start

• Resolution/Status: Service Document In Development– Provides Parts and Instructions to Modify the DC Power Distribution System to

Prevent Current Overload– Affects 525B-0451 thru TBD– Scheduled for Release 3rd Quarter 2017

21

Aux Battery J-Box Ground CheckCJ3+

• Issue: Possible Insufficient Bonding For Aux Battery J-Box Ground Cable

• Resolution/Status: Recommended SL525B-24-03 Released July 2016– Provides Instructions to Properly Bond Aux Battery J-Box Ground Cable– Affects 525B-0451 thru -0489– Accomplish at Scheduled Maintenance Period or Inspection

22

Cabin Seat Improvement CJ3+

• Issue: Received Customer Feedback on Cabin Seats– May Not Lock Securely in the Lateral Position– Headrest Grommet May Become Dislodged– Seat Control Cable Has Excess Cable Tension

23


• Issue: Cabin Seats May Not Lock in the Lateral Position – Lock Block and Lug Interference

• Prevents Free Travel of Braking Pawl• Creates Uneven Meshing of Serrations

– Seats Lock Fore and Aft

24


• Resolution/Status: Discretionary SB525B-25-07 Released May 2016– Provides Parts and Instructions to Allow Proper Engagement of Braking Pawl

and Tracking Tubes– Affects 525B-0451 thru -0478

25


• Issue: Headrest Grommet May Become Dislodged– Removal and Reinstallation of Grommets Deteriorates Gripping Performance

26


• Resolution/Status: Discretionary SL525B-25-04 Released May 2016– Provides Parts and Instructions to Install New Grommets– Affects 525B-0451 thru -0492

27

Cabin Seat Control Cable Routing Improvement CJ3+

• Issue: Seat Control Cable Has Excess Tension That Can Cause Higher Handle Force and Shortened Cable Life

• Resolution/Status: Service Document In Work– Provides Parts and Instructions to Install a Bracket to the Seat Base That

Removes Excess Cable Tension– Affects 525B-0451 thru -0504– Scheduled for Release 2nd Quarter 2017

28

Garmin GMA 36 Mod VerificationCJ3+

• Issue: Garmin GMA 36 May Develop Intermittent Operations

29


30


• Issue: Garmin GMA 36 May Develop Intermittent Operations

• Resolution/Status: Recommended SL525B-23-01 Released February 2016– Provides Instructions to Inspect GMA 36 for Mod Status

• Install Mod Level 3 if Not Already Installed– Affects 525B-0451 thru -0473– Accomplish at Scheduled Maintenance Period or Inspection – SL525B-23-01 Revision 1 Released January 2017

• Adds More Aircraft to Effectivity – Affects 525B-0451 thru -0477, -0479, -0480, -0485, -0488, -0489

31

Fire Bottle Cartridge Ground StudAll Models

• Issue: Possible Loose Ground Stud on Fire Bottle Cartridges– Could Prevent Cartridge Being Electrically Connected

• Resolution/Status: Mandatory CIL-26-01R1 Released June 2016– Provides Instructions to Torque Ground Studs– Affects Squibs Replaced or Manufactured Since April 2013– Affects:

• 525-0001 Thru -0701• 525A-0001 Thru -0525• 525B-0001 Thru -0415

– Accomplish Within 1 Year or 300 Flight Hours

32

Rockwell Collins SL TransmittalCJ1/CJ2/CJ3

• Issue: The Terminal Area Forecasts (TAF) Data Package Has Increased in Size Which Causes the XM Weather Receiver to Constantly Reset

• Resolution/Status: Informational Service Letters Released June 2016– Provides Instructions to Change DIP Switch Setting on XM Weather Receiver to

Disable The Decompressor Reset Timer – SL525-34-32

• Affects 525-0600 thru -0701 With XM Weather Receiver– SL525A-34-14

• Affects 525A-0300 thru -0524 With XM Weather Receiver– SL525B-34-09

• Affects 525B-0001 thru -0415 With XM Weather Receiver

33

Precooler Life LimitAll Models

• Issue: Precooler Are Life Limited Components Per Chapter 5-11-00 of Appropriate Maintenance Manual

• Resolution/Status:– 525B

• Life Limit: (Stainless Steel) 3,200 Hrs, No Calendar Limit– 525A

• Life Limit: (Nickel) 3,500 Hrs or 108 Months– 525-0001 Thru -0558

• Life Limit: – P/N 9914402-2 (Nickel) is 2,000 Hrs or 84 Months– P/N 9914402-6 (Stainless Steel) is 3,200 Hrs

– 525-0600 Thru -0701 • Life Limit:

– P/N 9914402-2 (Nickel) is 2,000 Hrs or 84 Months– P/N 9914402-4 (Nickel) is 3,500 Hrs or 108 Months

• NOTE: Precooler Life Limit Extension Granted by SL525-05-05 for the 525 Will Expire June 1, 2017

34

Link 2000+ CPDLC and VHF ACARS Configuration CJ3+

• Issue: Aircraft Settings May Not be Appropriately Configured For Data Link Communications

– Includes: Link 2000+, CPDLC, VHF ACARS Functionality

• Resolution/Status: Recommended SL525B-23-02 Released January 2017– Provides Instructions to Inspect the Aircraft Configuration Settings and Correct as

Settings Required– Affects 525B-0451 thru -0517 With Link 2000+, CPDLC, or VHF ACARS Options– Accomplish at Scheduled Maintenance Period or Inspection

35

Garmin 3.2 Cockpit Reference GuideCJ3+

• Issue: Some Aircraft With Garmin G3000 Software Version 3.2 May Not be Equipped With the Correct Garmin G3000 Integrated Avionics System Cockpit Reference Guide

• Resolution/Status: Recommended SL525B-99-07 Released May 2016– Provides Instructions to Replace the Cockpit Reference Guide With the

Correct Version– Affects 525B-0451 Thru -0483 With Software Version 3.2– Accomplish at Scheduled Maintenance Period

36

Avionics Equipment BatteriesAll Models

• Issue: Some Avionics Equipment Require “Keep Alive” Batteries– No Required Replacement Time– Battery Dependant Components Can Include

• Maintenance Diagnostic Computers (MDC)• Flight Management Computers (FMC) • Air Data Computers (ADC)

37

Avionics Equipment BatteriesAll Models

• Resolution/Status:– Request CESCOM/CAMP Add Replacement Reminder

• Most Batteries Last Three to Five Years• Collins Replaces Batteries on Exchange Avionics if Battery is Over

One Year Old

38

Troubleshooting ECS Annunciations CJ1+/CJ2+/CJ3/CJ4

• Issue: Troubleshooting Engine Control System Faults Requires Tooling

• Resolution/Status:– FADEC EMT Kit Available

• Fits All FADEC Controlled FJ44-Series Engines• Includes EMT Communication Cable and Quatech Serial Port Adapter• EMT Basic Computer Software Available on Williams International Website

for Free• Kit P/N TL-221207

39

Engine Oil Filter KitsAll Models

• Issue: Williams International is the Only Approved Laboratory for Oil Filter Analysis

• Resolution/Status:– Oil Filter Kit Available

• Fits All FJ44-Series Engines• Includes New Filter, O-rings, Sample Canister • P/N 120241

40

All Weather OperationsAll Models

• Issue: Snow/Ice/Water/FOD Buildup in Engine

• Resolution/Status: Engine Inlet/Exhaust Covers Offered– CJ P/N WP10899– CJ1+ P/N WP10883– CJ2 P/N WP10903– CJ2+ P/N WP10884– CJ3 P/N WP10886

41

LinxUs/LinxUs AirCJ3+

• LinxUs/LinxUs Air– Working With The CDMS System, LinxUs is a Fault Isolation System That

Monitors The Aircraft. In The Event of an On-board Issue, You Get Actionable Answers You Need in Real Time

– Introductory Offer – Free For Two Years– Continues For Free After Introductory Period if on ProParts– Worldwide Immediate Inflight Fault Reason Transmit– Customer Service AOG 1Call Center Live Monitoring– Standard on New Large Cabin – Optional on Small Cabin

42


• Operator Benefits– All Aircraft Systems Monitored– Early Fault/Exceedance Detection and Root Cause – Fleet/Airplane Statistics– Immediate Alerts to Your Designee(s) Within Minutes– Access to LinxUs Air Live Board– Textron Aviation Service App – Last 30 Days Faults, 1Call Support Integration – Faster Speed to Fix and Less Downtime

43


44

Technical Manual Deviation AuthorizationAll Models

• Issue: Getting Engineering Approved Data to The Field Prior to Maintenance Manual Revision

• Resolution/Status: Technical Manual Deviation Authorization (TMDA)– Allows For Engineering Approved Data to be Released to The Field Prior to MM

Revision• Located on www.txtavsupport.com• Link to be Added to 1View in Near Future

– TMDA’s Will be Automatically Deleted Once Incorporated Into MM Revision

45

Technical Manual Deviation Authorization (TMDA) All Models

46


47


48


49


50


51

Service Directory AppAll Models

• Service Directory App– Support Contacts

– Service Centers

– Flight Assurance

– Diagnostics

– More Features In Development

• Free Download Available– Android: Google Playstore

– Apple: iTunes

52

AReSAll Models

AReS II Recorder Unit Ground-based Infrastructure AReS View II Data Analysis Software

53

Downloading AReS Data With AppCJ3/CJ3+

54


55


56


57


58


59


60


61


62


63


64


65


66


67


68


69


70


71


72


73


74


Will iams Internat ional

FJ44 FamilyJASON HOWELL

Textron Aviation Customer Conference

2017

Williams InternationalPresented by:

Jason HowellManager – Product Support & Technical Training

FJ44 Fleet Statistics Over 5300 FJ44 Engines Manufactured

Approaching 12 Million Fleet Hours!

FJ44-1A

1,141 Engines Produced 4.4 Million Fleet Hours

FJ44-1AP

528 Engines Produced 490,000 Fleet Hours

FJ44-2C

495 Engines Produced 1.7 Million Fleet Hours

FJ44-3A

1032 Engines Produced Over 2 Million Fleet Hours

FJ44-3A-24

458 Engines Produced 827,000 Fleet Hours

Scheduled Maintenance Overview

Routine Periodic Inspections (RPI) Check 1 Inspection

Every 300 Engine Hours

Check 2 Inspection Every 600 Engine Hours (No More Than 300 Hours After Check 1)

The RPI interval is not to be exceeded by more than 30 hours.

Routine maintenance which includes basic items such as igniter inspections and filter replacements.

Major Periodic Inspections(MPI)

FJ44-1A, -1AP, -2C Alternate Between Hot-Section Inspections (HSI) and

Compressor-Section Inspections (CSI) Checks 3/5/7 (HSI)

1750 Hour Interval* 2500 Hour Interval* If Enrolled in TAP

Checks 4/6/8 (CSI) 3500 Hour Interval 5000 Hour Interval* If Enrolled in TAP

The MPI Interval is Not to be Exceeded by More Than 50 Hours

* Some Limitations Apply. See Chapter 5 of the Line Maintenance Manual to Determine the Interval for Your Engines

Alternate between Hot-Section Inspections (HSI) and Compressor-Section Inspections (CSI)

Checks 3/5/7 (HSI) 2000 Hour Interval 2500 Hour Interval* If Enrolled in TAP

Checks 4/6/8 (CSI) 4000 Hour Interval 5000 Hour Interval* If Enrolled in TAP

The MPI Interval is Not to be Exceeded by More Than 50 Hours

* Some Limitations Apply. See Chapter 5 of the Line Maintenance Manual to Determine the Interval for Your Engines

FJ44-3A & FJ44-3A/24

Accessory Overhauls &Life Limited Components

Accessory overhauls are independent from Major Periodic Inspections. May come due between Major Periodic Inspections.

Intervals vary by component. See Chapter 5 of the Line Maintenance Manual for your specific intervals.

Accessories Include: Fuel Delivery Unit Lube and Scavenge Pump Fuel Pump (FJ44-1A) Start Nozzle Control Valve (FJ44-1A)

Accessory Overhauls

LLC may reach their maximum approved service life before or between a scheduled MPI.

Monitor your LLC to prevent operation past their maximum approved service life.

Service life limit may vary by component. See Chapter 5 of the Line Maintenance Manual for your specific intervals.

LLC Include: Fan Rotor Intermediate Pressure Compressor Rotor High Pressure Compressor Rotor High Pressure Turbine Disk (Cycles or hours for FJ44-1A only) 1st Low Pressure Turbine Disk 2nd Low Pressure Turbine Disk

Life-Limited Components (LLC)

Key Service Bulletins

Lube Pump Relief ValveEffected: FJ44-1AP, 3A, 3A-24, 3AP, -4

Oil leak from Lube Pump Relief Valve has been discovered on some low time engines

Recommended Service Bulletin FJ44-79-016 was released to upgrade the affected Relief Valves to an improve configuration.

To be Complied with During Next Check 1 or Check 2 Both Material and Labor are Covered for All Operators Relief Valve can be Replaced Without Removing the Lube Pump Replacement Takes Less Than 1 Hour Per Engine 52% Fleet Compliance

Fuel Delivery Units (FDU) Models Effected: FJ44-1AP, 3A, 3A-24

SB FJ44-73-044 Release Date: May 7, 2012 Incorporates:

Improved Seal Design Improved Bleed Piston Finish Low Gain Pressurization Valve Material Improvements RVDT Torsion Spring redesign MHR Diaphragm Improvement

SB FJ44-73-046 Release Date: Jan 29, 2013 Incorporates:

Material Improvements RVDT Torsion Spring redesign MHR Diaphragm Improvement

Production Incorporation: FJ44-3A SN 141829 (525B-0392) & FJ44-3A-24 SN 216417 (525A-0505)

Coverage Provided for All Operators 67% Fleet Compliance

#2 Bearing ImprovementModels Effected: FJ44-3A/3A-24

Mandatory Service Bulletin FJ44-72-151 Released: October 6, 2016 Applies to engines which had not previously incorporated FJ44-72-097 Production Incorporation:

FJ44-3A: Serial Number 141990 (525B-0506)

To Be Incorporated at Next MPI (HSI) #2 Bearing Improvement Cannot Be Complied With On-Wing

Coverage Provided for TAP Customers

Special Pricing Provided for Retail Customers

Engines not listed on this bulletin’s effectivity will have the upgraded bearing installed during CSI

The #2 bearing is a standard replacement item at CSI

#2 Bearing ImprovementModels Effected: FJ44-3A/3A-24

Mandatory Service Bulletin FJ44-72-152 Released: October 6, 2016 Applies to engines which had not incorporated FJ44-72-128 FJ44-72-152 incorporates the same hardware as FJ44-72-151

FJ44-72-152 has different compliance interval

Remaining effectivity: 525A-0318

525B-0069

525B-0085

General Topics

2-Day Course

Provides Essential Knowledge of FJ44 Engine Operation and Care

Pilot & Operators Engine Course

Online Service Bulletin Status

All Service Bulletins are available for review on our Web Site:

www.williams-int.com

Online feature allows you to view the status of all Service Bulletins effecting your engines.

*****

jdoe@williams‐int.com


Online Instructional Videos

Water Rinse/Compressor Wash Water Rinse

Procedure Used to Flush Corrosive Contaminates From the Core of the Engine

Rinse With Fresh Water (No Detergent) The Sooner You Can Rinse After Contamination, the Better Minimum Guidelines for Rinse Frequencies Can Be Found in

Chapter 5 of the Line Maintenance Manual

Compressor Wash Procedure Used to Clean the Core of the Engine

Detergent Followed by Water Rinse Done to Improve Engine Performance by Cleaning Dirt or

Grime Accumulation on Core Components

Program Benefits include: “Optional” Bulletin Coverage Foreign Object Damage Coverage Corrosion Coverage at MPI Express Compressor Section Inspection Unscheduled Engine Removal Credit Minimum Hour Forgiveness And More….

Contacting Us

.

WIProductSupport@williams‐int.com

1‐(800)‐859‐3544 (USA)

1‐248‐960‐2929 (Outside USA)

Thank You!Enjoy the Remainder of the Conference

Technical Panel

TEAM CJ MANAGER – MIKE GIBBONSTEAM CJ – BLAKE BARNARD / TIM MORGANPROJECT ENGINEERING – NEIL HAUGEAES ENGINEERING – BRYAN LYNCHFLIGHT TEST – DAN MORRISWILLIAMS INTERNATIONAL – JASON HOWELL

108

Questions?

customer service - cessna support

Documents