customer needs writing
TRANSCRIPT
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Reverse engineering; proposal for a blender
Introduction
This project focuses on reverse engineering of a blender. The first thing that we need in this
project was to obtain the changes that we need to do to the blender. To obtain these changes, we
carried out a statistical survey on blender users. We gave them questioners to be filled out that
asked questions about the blenders in eternal and what their preferences are. The results of the
research are summarized in the attached chart. Some of the reverse engineering areas identified
are discussed below.
Model
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The most important factor that most customers are concerned about is the motor and the blades
make. First, the motor needs to be powerful enough to slice even frozen fruits. The motor cannot
accomplish this alone; it will need to drive some really sharp blades. The blades should also be
long enough to occupy most of the container body. This will help in making sure that all the
fruits have been sliced when the blender is switched on. A variable speed motor would also do
well with a varying knob to perform the function.
The other important aspect is that it should have a detachable base. Cleaning a blender is difficult
if one cannot be able to detach it on the lower end and clean it as two components. This way, the
bladed can be reached and cleaned well. A specific leaning brush should be identified that can be
used to clean the blender well to the hygienic standards needed. Many brushes are unable to
reach the areas that need to be reached to clean them. The seal of the detachable component
should neb tight so that the blender dies not leak when it has been assembled.
The assembly should have a plug on the lid that can allow one to add components on the blender
as it is on. This will enhance efficiency to the user. The blender should also have a way to muffle
its sound that it makes when it’s on. A thick wall may be the way to go coupled with an efficient
motor blade interface. The model should be long lasting. Many users uses the blender several
times a week, the blender needs to hereof be able to service the customer for s long period of
time. Finally, our blender needs to have a wider sprout. This is to enable pouring out smoothly of
the contents, and not taking forever to empty the blender as is the case with the current blender
that is on offer.
Physical
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First, there should be several sizes of the blender so that a customer can choose one depending
on the size of their needs. The other thing is that it should be trustworthy. Many customers are
concerned about the appearance that looks like it may break to pieces at any moment. The
components should be able to with stand pressure and give it an appearance of strength.
For easy use, the buttons should be at a place where they can be accessed easily when the
blender is getting used. The button panel should also be distinctive; the instructions should be
easy to follow and implement. Despite the appearance of durability, the blender should also be
appealing in appearance. Many people want objects that blend well with their other implements
in their homes. The curves should be smooth both on the visible an invisible parts like the
handle.
Cost
Many blenders have a range of pricing and it’s a deciding factor for most customers. A price
range of between $400 and $500 would be ideal. This calls for the make mix to take into account
so that the cost of making the implement can be optimized.
Customer needs
When one is gathering information on the field, one needs to be careful with the customers so
that one can get accurate information on the research they are doing. First, the manner of
information obtaining should be free of any feelings of exposure. For instance the questioners
should not ask for names or residence; these puts off people. Secondly, the questions in the
questioners should not be lead questions, a lead question could ask, is the huddle of the blender
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not small? Thirdly, the questions should be few and brief. People are impatient with businesses
that are not worthy to them monetary wise.
To make the information comprehensive, a minimum of ten resource people is ideal for the
research. Most of the people who purchase the blenders are the grown up especially the women.
It would be wise to interview women than men. However, most young ladies are not very keen
about these blenders; married women are the ideal as they are keen on taking care of their
families.
The redesign of the blender is likely to raise the cost of the blender. Better quality calls for more
cash to be invested in the product quality. There is also likely to be an increase in the sales
resulting from the better quality being offered to the customers.
Importance of survey
As an engineer, one cannot tell all the needs that are required by the people for whom a design is
being made. It therefore only prudent to go to these people and find out what they require. This
way one can make a product that is relevant to the consumer and meet their needs. The priorities
should be given in the order in which the issues have been addressed starting with the most
important to the least important of the customer specifications. I also realized that many of the
customers were not really worried about the cost; the quality should not be sacrificed based on
the cost. Most of the customers are only interested in getting their desires met.