customer identification and deduplication solution for lic

This document is the property of Life Insurance Corporation of India (LIC).

It should not be copied, distributed or recorded on any medium, electronic or otherwise, without LIC’s

written permission. Use of contents given in this document, even by the authorized personnel/agencies for

any purpose other than the purpose specified herein, is strictly prohibited as it shall amount to copyright

violation and thus shall be punishable under the Indian law.

Request For Proposal

For Implementation of

Customer Identification and Deduplication

Solution for LIC

RFP REF: LIC/CO/IT-BPR/CDW-DEDUP/2021-22 dated 09.04.2021

Life Insurance Corporation of India Central Office, IT/BPR Department

2nd Floor, Jeevan Seva Annexe, S.V. Road, Santacruz (W), Mumbai – 400 054

Email: [email protected]

mailto:[email protected]

REF: LIC/CO/IT-BPR/CDW-DEDUP/2021-22 dated 09.04.2021 Confidential Page 1 of 111

Contents 1. Definitions and Abbreviations ........................................................................................................................... 8

1.1 Definitions ................................................................................................................................................... 8

1.2 Abbreviations ............................................................................................................................................. 10

2. Instructions to Bidders ................................................................................................................................ 12

2.1 INVITATION TO BID .................................................................................................................................... 12

2.2 Qualification Criteria ........................................................................................................................... 12

2.3 Terms and Conditions .......................................................................................................................... 12

2.4 Cost of Bidding ..................................................................................................................................... 13

2.5 Relationship between LIC and the bidders .......................................................................................... 13

2.6 Information provided in the RFP ......................................................................................................... 13

2.7 Bid Processing Fee ............................................................................................................................... 13

2.8 Declaration in lieu of Earnest Money Deposit (EMD).......................................................................... 13

2.9 Activity Schedule ................................................................................................................................. 15

2.10 Pre-Bid Meeting & Clarifications ......................................................................................................... 16

2.11 Consortiums or sub-contractor ........................................................................................................... 17

2.12 Instructions for Bid Submission ........................................................................................................... 17

2.13 Indicative list of Documents Required for Bid Submission.................................................................. 19

2.13.1 Pre-Contract Integrity Pact (Envelop 1) ....................................................................................... 19

2.13.2 Eligibility – Technical Bid (Envelop 2) .......................................................................................... 19

2.14 Procedure for opening of the bids ...................................................................................................... 20

2.14.1 Clarification sought by LIC on Bids .............................................................................................. 20

2.14.2 Modification and Withdrawal of the Bids ................................................................................... 21

2.14.3 Compliant Bids / Completeness of Response .............................................................................. 21

2.15 Bid Validity Period ............................................................................................................................... 21

2.16 Late Bids............................................................................................................................................... 21

2.17 Evaluation Process-Introduction ......................................................................................................... 21

2.18 Stage 1 - Eligibility Criteria Evaluation ................................................................................................. 22

2.18.1 Eligibility Criteria .......................................................................................................................... 22

2.19 Stage 2 –Technical Proposal Evaluation .............................................................................................. 22

2.19.1 Presentation of proposal to Bid Evaluation Committee at LIC .................................................... 23

2.20 Short Listing ......................................................................................................................................... 23

2.21 Stage 3 –Commercial Bids ................................................................................................................... 23

2.22 Selection of Bidder .............................................................................................................................. 25


2.22.1 Technical Negotiations ................................................................................................................ 25

2.22.2 Availability of Professional Staff/experts .................................................................................... 25

2.22.3 Award Criteria .............................................................................................................................. 26

2.22.4 Request to extend Validity Period by LIC .................................................................................... 26

2.23 Right to Accept Any Bid and To Reject Any or All Bid(s) ...................................................................... 26

2.24 Notification of Award .......................................................................................................................... 26

2.25 Performance Guarantee ...................................................................................................................... 26

2.26 Issue of Purchase Order and signing of Contract ................................................................................ 27

2.27 Contacting LIC ...................................................................................................................................... 27

2.28 Right to terminate the Process ............................................................................................................ 27

2.29 Disqualifications .................................................................................................................................. 27

2.30 Fraud and Corrupt Practices ................................................................................................................ 28

3. Eligibility Criteria .......................................................................................................................................... 30

4. Terms and Conditions .................................................................................................................................. 32

4.1 Contract Period/ Project Period .......................................................................................................... 32

4.2 Renegotiation of prices, price validity and Validity of the contract .................................................... 32

4.3 Option to extend Contract Period ....................................................................................................... 32

4.4 Services Location ................................................................................................................................. 32

4.5 General obligations.............................................................................................................................. 32

4.5.1 Obligations of the vendor ............................................................................................................ 32

4.5.2 Access to LIC's premises .............................................................................................................. 33

4.5.3 Conduct at LIC's premises ............................................................................................................ 33

4.5.4 Subcontracting ............................................................................................................................. 33

4.5.5 Assignments ................................................................................................................................. 33

4.6 Documentation .................................................................................................................................... 33

4.6.1 Provision of Documentation ........................................................................................................ 33

4.6.2 Documentation requirements ..................................................................................................... 33

4.7 Varying the Services ............................................................................................................................ 33

4.7.1 Variations proposed by LIC .......................................................................................................... 33

4.7.2 Effective date of variation ........................................................................................................... 34

4.7.3 Change Order ............................................................................................................................... 34

4.7.4 Change Requests ......................................................................................................................... 34

4.7.5 Contract Amendments ................................................................................................................ 34

4.8 Co-operation with Personnel and entities interacting with LIC .......................................................... 34


4.9 Monitoring progress ............................................................................................................................ 35

4.9.1 Progress meetings ....................................................................................................................... 35

4.9.2 Reporting ..................................................................................................................................... 35

4.10 Performance assessment .................................................................................................................... 35

4.10.1 Assessment of Services ................................................................................................................ 35

4.10.2 Notice of non-compliant Services ................................................................................................ 35

4.10.3 Rectification of non-compliant Services ...................................................................................... 35

4.11 Personnel ............................................................................................................................................. 35

4.11.1 Use of Specified Personnel .......................................................................................................... 35

4.11.2 If the Specified Personnel are not available ................................................................................ 36

4.11.3 LIC may request replacement of Personnel ................................................................................ 36

4.12 Intellectual Property Rights ................................................................................................................. 36

4.12.1 Products and fixes ....................................................................................................................... 36

4.12.2 Bespoke development ................................................................................................................. 36

4.12.3 Third Party Material ..................................................................................................................... 36

4.12.4 LIC ownership of Intellectual Property Rights in Contract Material ............................................ 37

4.12.5 Rights in Vendor’s Pre-existing IPR .............................................................................................. 37

4.12.6 IPR Warranty ................................................................................................................................ 37

4.12.7 Remedy for breach of warranty .................................................................................................. 37

4.12.8 Patent Rights and other litigation costs ...................................................................................... 37

4.13 Moral Rights ........................................................................................................................................ 38

4.13.1 Obtaining consents ...................................................................................................................... 38

4.13.2 Specified Acts ............................................................................................................................... 38

4.14 Terms of Payment to Vendor .............................................................................................................. 38

4.14.1 The payment terms will be as follows ......................................................................................... 38

4.14.2 Obligation to pay ......................................................................................................................... 41

4.14.3 Liquidated Damages .................................................................................................................... 41

4.14.4 Incorrect invoices, under/over payment ..................................................................................... 41

4.14.5 Due date for payment ................................................................................................................. 41

4.14.6 Expenses ...................................................................................................................................... 42

4.15 Prices and Taxes .................................................................................................................................. 42

4.15.1 Prices ........................................................................................................................................... 42

4.15.2 Escalation of Costs: ...................................................................................................................... 42

4.15.3 Taxes and Duties .......................................................................................................................... 42


4.15.4 Deduction of Taxes at Source ...................................................................................................... 42

4.16 Indemnity............................................................................................................................................. 42

4.17 Liability ................................................................................................................................................. 44

4.18 Confidentiality and privacy .................................................................................................................. 44

4.18.1 Confidential Information not to be disclosed .............................................................................. 44

4.18.2 Exceptions to obligations ............................................................................................................. 45

4.18.3 Obligations on disclosure ............................................................................................................ 45

4.18.4 Additional confidential information ............................................................................................ 45

4.18.5 Period of confidentiality .............................................................................................................. 46

4.19 Protection of personal information ..................................................................................................... 46

4.19.1 Application of the clause ............................................................................................................. 46

4.19.2 Obligations ................................................................................................................................... 46

4.20 Conflict of interest ............................................................................................................................... 46

4.20.1 Conflict of Interest ....................................................................................................................... 46

4.20.2 Warranty that there is no conflict of interest ............................................................................. 47

4.20.3 Notification of a conflict of interest ............................................................................................ 47

4.21 Security ................................................................................................................................................ 47

4.21.1 Compliance with LIC requirements ............................................................................................. 47

4.21.2 Security clearance ........................................................................................................................ 47

4.21.3 Removal of LIC Data ..................................................................................................................... 47

4.22 Books and records ............................................................................................................................... 48

4.22.1 Vendor to keep books and records ............................................................................................. 48

4.22.2 Costs ............................................................................................................................................ 48

4.23 Audit and access .................................................................................................................................. 48

4.23.1 Right to conduct audits and Inspection ....................................................................................... 48

4.23.2 No reduction in responsibility ..................................................................................................... 48

4.23.3 Survival ........................................................................................................................................ 48

4.24 Force Majeure or Unforeseen events.................................................................................................. 49

4.24.1 Occurrence of unforeseen event ................................................................................................. 49

4.24.2 Notice of unforeseen event ......................................................................................................... 49

4.24.3 Termination ................................................................................................................................. 49

4.24.4 Consequences of termination ..................................................................................................... 49

4.25 Dispute Resolution .............................................................................................................................. 49

4.25.1 Reconciliation Process ................................................................................................................. 49


4.25.2 Notification .................................................................................................................................. 49

4.25.3 Parties to resolve Dispute ............................................................................................................ 50

4.25.4 Confidentiality ............................................................................................................................. 50

4.25.5 Costs ............................................................................................................................................ 50

4.25.6 Termination of process ................................................................................................................ 50

4.25.7 Pre-reference or Pendente-lite interest ...................................................................................... 50

4.25.8 Breach of this clause .................................................................................................................... 50

4.26 Termination ......................................................................................................................................... 51

4.26.1 Right to terminate ....................................................................................................................... 51

4.26.2 Termination and reduction for convenience ............................................................................... 51

4.26.3 Termination by LIC for default ..................................................................................................... 51

4.26.4 Termination for Insolvency .......................................................................................................... 52

4.26.5 After termination ......................................................................................................................... 52

4.26.6 Survival ........................................................................................................................................ 52

4.26.7 Severability .................................................................................................................................. 52

4.26.8 Termination does not affect accrued rights ................................................................................ 52

4.26.9 Knowledge transfer ..................................................................................................................... 52

4.27 Exit Management ................................................................................................................................ 53

4.27.1 Purpose ........................................................................................................................................ 53

4.27.2 Transfer of Assets ........................................................................................................................ 53

4.27.3 Cooperation and Provision of Information .................................................................................. 53

4.27.4 Confidential Information, Security and Data ............................................................................... 54

4.27.5 Employees.................................................................................................................................... 54

4.27.6 Transfer of Certain Agreements .................................................................................................. 54

4.27.7 Rights of Access to Premises ....................................................................................................... 54

4.27.8 General Obligations of the Vendor .............................................................................................. 55

4.27.9 Exit Management Plan ................................................................................................................. 55

4.28 Notices and other communications .................................................................................................... 55

4.28.1 Service of notices ......................................................................................................................... 56

4.28.2 Effective on receipt ...................................................................................................................... 56

4.29 Miscellaneous ...................................................................................................................................... 56

4.29.1 Varying the Contract .................................................................................................................... 56

4.29.2 Approvals and consents ............................................................................................................... 56

4.29.3 Assignment and novation ............................................................................................................ 56


4.29.4 Further action .............................................................................................................................. 56

4.29.5 Waiver .......................................................................................................................................... 56

4.29.6 Relationship ................................................................................................................................. 57

4.29.7 Announcements .......................................................................................................................... 57

4.29.8 Governing law and jurisdiction .................................................................................................... 57

4.30 Performance Guarantee ...................................................................................................................... 57

4.31 Inspection and Tests ............................................................................................................................ 57

4.31.1 System Acceptance & Solution Acceptance ................................................................................ 57

4.31.2 Acceptance Testing and sign off .................................................................................................. 58

4.31.3 IPv6 Compliance .......................................................................................................................... 58

4.31.4 Compliance of supplied systems & solution for date data .......................................................... 58

4.32 Support to be provided by LIC ............................................................................................................. 58

4.33 Performance Assessment/Penalties .................................................................................................... 59

4.33.1 Milestone Schedule: .................................................................................................................... 59

4.33.2 Penalties: ..................................................................................................................................... 59

4.33.3 Acceptance: ................................................................................................................................. 59

5. Executive Summary of Scope of work ......................................................................................................... 60

5.1 As of today the I.T. scenario in LIC is: .................................................................................................. 60

5.2 CDW OVERVIEW. ................................................................................................................................. 60

5.3 PRESENT SYSTEM OVERVIEW. ............................................................................................................. 61

6. Scope of Work ............................................................................................................................................. 62

6.1 CDW OPERATIONS VOLUMES EXPECTED FROM DE-DUPLICATION SOLUTION ................................... 62

6.2 Detailed Scope of Work ............................................................................................................................. 62

6.3 Essentials ............................................................................................................................................. 63

6.4 Deliverables ......................................................................................................................................... 64

6.5 Proof of Concept (POC) ....................................................................................................................... 64

6.6 Implementation requirements ............................................................................................................ 65

6.7 Annual Maintenance Contract ............................................................................................................ 65

6.8 ONSITE Support ................................................................................................................................... 66

7 Project Timelines ......................................................................................................................................... 67

7.1 Milestone Schedule: - .......................................................................................................................... 67

7.2 PENALTIES FOR NOT MEETING THE TIME SCHEDULES ........................................................................ 67

7.3 Service Level Agreement (SLA) and Penalties ..................................................................................... 67

8 Roles and responsibilities ............................................................................................................................ 69


8.1 Role of LIC ............................................................................................................................................ 69

8.2 Role of Vendor ..................................................................................................................................... 69

9 Annexures .................................................................................................................................................... 71

Annexure – I Non-Disclosure Agreement ..................................................................................................... 71

Annexure - II Bank Guarantee ......................................................................................................................... 75

Annexure – III Checklist – Minimum Eligibility Criteria ................................................................................... 76

Annexure- IV Bidder’s Details .......................................................................................................................... 78

Annexure -V Client Reference Format ............................................................................................................. 79

Annexure – VI Format for Final Acceptance Report ........................................................................................ 81

Annexure – VII Template for Pre-Bid Queries .............................................................................................. 82

Annexure - VIII TECHNICAL BID FORM (Covering Letter) ................................................................................ 83

Annexure – IX Conformity with Technical Requirements ............................................................................... 84

Annexure - X CV Format (with photograph/ I-card copy) .............................................................................. 89

Annexure – XI-1 Terms and Conditions of Annual Maintenance Contract ..................................................... 90

Annexure – XI-2 Undertaking for Warranty & AMC ........................................................................................ 96

Annexure – XII STATEMENT OF UNDERTAKING FROM OEM........................................................................... 97

Annexure – XIII Indicative Commercial Bid ..................................................................................................... 99

Annexure – XIV Manufacturer’s Authorization Form (MAF) ......................................................................... 100

Annexure - XV Pre-Contract Integrity Pact .................................................................................................... 101

Annexure – XVI Land Border.......................................................................................................................... 107

Annexure – XVII - Bid Securing Declaration Form ......................................................................................... 108

Annexure – XVIII Bill Of Material ................................................................................................................... 109

Page Left Blank .............................................................................................................................................. 110


1. Definitions and Abbreviations

1.1 Definitions

LIC

Means without limitation the “Life Insurance Corporation of India” (LIC), a statutory

Corporation established under section 3 of Life Insurance Corporation Act, 1956, (Act

XXXI of 1956) having its Central Office at “Yogakshema”, Jeevan Bima Marg, Mumbai

400 021

Bidder An entity submitting a bid in response to this RFP.

RFP This Request for Proposal REF: LIC/CO/IT-BPR/CDW-DEDUP/2021-22 dated 09.04.2021

inclusive of any clarifications/corrigenda/addenda that may be issued by LIC.

Bid The Bidder’s written submissions in response to the RFP signed by Authorized

Signatory of the bidder.

Contract

An Agreement signed between the LIC and the Successful Bidder and all the attached

documents. The “Agreement” includes the RFP, subsequent modifications to the RFP

issued by LIC, response of the Successful Bidder to the RFP and the agreement

document itself.

Authorized

Signatory

The person authorized by the company’s Board/ Managing Director/ Director for

signing the bid documents on behalf of the bidder.

Deliverables &

Services Means all services as per scope of work defined in the RFP.

Business Day

shall be construed as a day excluding Sundays and public holidays declared under the

Negotiable Instruments Act, 1881 by concerned State Governments or Central

Government of India

Day Calendar Day

Clarifications Means Addenda, corrigenda and clarifications issued by the LIC to the RFP

Contract Value L1 Quote as decided by Online reverse auction

L1 quote

If Online Reverse Auction is held as per the conditions of the RFP - Lowest price will

be discovered on basis of ORA. If Online Reverse Auction is not held as per the

conditions of the RFP - Lowest price discovered through Commercial Bid

L1 Bidder Bidder with L1 quote

Successful Bidder The L1 Bidder/s to whom LIC notifies the award of contract

Vendor Means the successful Bidder/s with whom LIC signs the contract for rendering of services

required in the RFP.

Specifications

Means all the functional, operational, performance or other characteristics required

of a Product or Service found in this RFP or any of the annexure or addendum to the

RFP.

“Party” and Each of the parties i.e. LIC and Successful bidder are collectively referred to as the


“Parties” ‘Parties’ and individually as a ‘Party’.

Default Notice Shall mean the written notice of Default of the Agreement issued by one Party to the

other in terms hereof

Law

Shall mean any Act, notification, byelaw, rules and regulations, directive, ordinance,

order or instruction having the force of law, enacted or issued by the Central

Government and/ or the Government of any state or any other Government or

regulatory authority.

Personnel Means professionals and support staff provided by the Bidder and assigned to

perform the Services or any part thereof.

Requirements

Shall mean and include schedules, details, description and statement of technical

data, performance characteristics, standards (Indian as well as International) as

applicable and specified in the RFP.

Terms of

Reference

Means the section which explains the objectives, scope of work, activities, and tasks

to be performed, respective responsibilities of the Bidder and expected results and

deliverables of the assignment.

Timelines Wherever Timelines have been defined as days, weeks, months, they will mean

calendar days, calendar weeks and calendar months.

Date of

Acceptance

“Date of Acceptance” the system shall be deemed to have been accepted by LIC,

subsequent to its commissioning , when all the activities as defined in the scope of

work related to the acceptance of system have been successfully executed and

completed and a certificate from LIC is obtained by the Vendor. The date of

acceptance of system will be the one stated in the Certificate issued in writing from

LIC and duly signed by an authorized official of LIC.

Specified

Personnel

Personnel deployed by the Vendor on the project to meet the requirements of the

RFP within the timelines as mentioned in the RFP. The details of all such personnel

will have to be shared in Personnel Deployment Planning response to this RFP.

Concurrent users

Means the number of simultaneous users accessing the application at the same time.

For the sake of removing any ambiguity, it is clarified that only those users who are

actively using the application and not those users who are just logged in and are idle

at the time of reckoning will be counted for this purpose.

BFSI Banking, Financial Services and Insurance companies that provide a range of such

products/services

De-duplication

The process of using the Demographic data to uniquely identify customer from

transactions.


1.2 Abbreviations

Abbreviations Description Abbreviations Description

# Serial Number NPM National Project Manager

AMC Annual Maintenance Contract OEM Original Equipment Manufacturer

MEC Minimum Eligibility Criteria OS Operating System

B & AC Bancassurance & Alternate

Channel

P&GS Pension & Group Schemes

BO Branch Office, LIC PBG Performance Bank Guarantee

CD Compact Disk PC Personal Computer

CLIA Chief Life Insurance Advisor PDI Pre Dispatch Factory Inspection

CO Central Office, LIC PO Purchase Order

Czee Customer Zone, LIC PO VALUE Purchase Order Value

DO Divisional Office, LIC GST Goods and Services Tax

EMD Earnest Money Deposit POS Point of Sale Terminal

FLM First Line Maintenance RFP Request for Proposal

IT Information Technology RHEL Red Hat Enterprise Linux

ITB Instructions to Bidders RM (IT) Regional Manager (IT), ZO, LIC

Manager(IT) Manager (IT), DO, LIC SI System Integrator

MASH Metro Area Servicing Hub, LIC SLA Service Level Agreement

MDC Management Development

Centre, LIC

SLM Second Line Maintenance

MSA Master Service Agreement

with Successful Bidder

SNR Site Not Ready

CZ Central Zone, LIC SO Satellite Office, LIC

EZ Eastern Zone, LIC SPOC Single Point of Contact

ECZ East Central Zone, LIC STC Sales Training Centre, LIC

NZ Northern Zone, LIC ZO Zonal Office, LIC

NCZ North Central Zone, LIC ZTC Zonal Training Centre, LIC

SZ Southern Zone, LIC CST Central Sales Tax

SCZ South Central Zone, LIC VAT Value Added Tax

WZ Western Zone, LIC PAN Permanent Account Number


NDA Non-Disclosure Agreement INR Indian Rupee

ODS Operational/Online Data Store eFEAP Front End Application Package

IVRS Interactive Voice Response

System

CTI Computer Telephony Integration

IVOC Integrated View of Customer ATS Annual Technical Support

RTO Recovery Time Objective RPO Recovery Point Objective

CCM Customer Communication

Management System

BRE Business Rule Engine

BCP Business Continuity Planning CRM Customer Relationship

Management Solution

EDMS Enterprise Document

Management System

LMS Learning Management System

KM Knowledge Management

Solution

CDW Corporate Data Warehouse

HRMS Human Resource

Management System

FM Financial Management System

QPH Queries per hour SOW Scope of Work

DQ Data Quality


2. Instructions to Bidders

2.1 INVITATION TO BID

The Life Insurance Corporation of India, hereinafter referred to as LIC, a statutory corporation established

under section 3 of Life Insurance Corporation Act 1956 and having its Central Office at “Yogakshema”, Jeevan

Bima Marg, Mumbai –400021, hereby invites proposals from Bidders for the implementation of Enterprise

level Customer Identification and Deduplication Solution to meet the requirements set out in this Request for

Proposal (RFP).

Bidders who are desirous of taking up the project for the supply of one stop solution for implementation and

support for Customer Identification and Identification and Deduplication Solution are requested to give

technical and financial proposals in accordance with the terms and conditions contained herein. The

formulation of the Evaluation criteria, the conduct of the evaluation of the responses to the RFP and the

subsequent selection of the successful bidder(s) will be entirely at the discretion of LIC. Its decision shall be

final and no correspondence about the decision shall be entertained.

This RFP seeks Bidder(s) who have committed to Data Cleansing/deduplication business and subsequently

have the capability and experience in providing LIC, with a Customer Identification and Deduplication

Solution consisting of hardware, Software, operating system, database management system, backup, all data

cleansing related tools in conjunction with professional consulting services in their own capacity and adhering

to the Corporation requirements and end to end project management satisfying all features as listed in the

RFP.

2.2 Qualification Criteria

2.2.1 Pre Contract Integrity Pact –This RFP is issued on the condition that only those bidders, who

submit a signed Pre-Contract Integrity Pact with LIC, on a stamp paper of Rs.500.00, would be eligible

to participate in the bidding.

The “Pre Contract Integrity Pact” should be submitted as per Annexure - XV

As per CVC Circular No 10/5/09 dated 18.05.2009 of Standard Operating Procedure (SOP) under

clause No 2.02, "Integrity pact, in respect of a particular contract, would be operative from the stage

of invitation of bids till the final completion of the contract. Any violation of the same would entail

disqualification of the bidders and exclusion from future business dealings." Bidders may refer:

http://cvc.nic.in/iembank25022015.pdf

Only the bidders who meet all the qualifications mentioned i.e. Section 2.2.1 – Pre Contract

Integrity Pact and Section 3 - Eligibility Criteria for this RFP are eligible to participate in the RFP.

2.3 Terms and Conditions

This RFP document along with its Annexures/Appendices/ clarifications/addenda/corrigenda states the

terms and conditions of this RFP. Responding to this RFP and submission of the bid by the Bidder will

be deemed as consent from the Bidder to all the terms and conditions mentioned in this RFP and these

will be contractually binding on the bidders. All these terms and conditions and the contents of the

RFP along with the Annexures/Appendices/ clarifications/addenda/corrigenda issued will form the part

http://cvc.nic.in/iembank25022015.pdf


of the purchase orders and any resulting contracts with the vendor/s from time to time as an outcome

of this RFP Process.

2.4 Cost of Bidding

The bidder shall be responsible for and bear all the costs incurred in connection with participation in

the RFP process, preparation and submission of its bid, including, but not limited to, costs incurred in

conduct of informative and other diligence activities, participation in meetings/ discussions/

presentations, preparation of Bid, in providing any additional information required by LIC to facilitate

the evaluation process. LIC will in no case be responsible or liable for any costs, regardless of the

conduct or outcome of the bidding process.

2.5 Relationship between LIC and the bidders

It is clarified that no binding relationship exists between any of the bidders and LIC of India till the

purchase order is issued by LIC and/or execution of a contractual agreement.

2.6 Information provided in the RFP

The information provided in the RFP is believed to be true and reliable at the date obtained, but does

not purport to provide all the information necessary or desirable to enable the bidder to determine

whether or not to participate in the RFP. Each bidder should conduct its own investigation and analysis

and should check the accuracy, reliability and completeness of the information in this RFP and where

necessary should obtain independent information/advice. LIC makes no representation or warranty

and shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or

completeness of this RFP.

2.7 Bid Processing Fee

The Bids submitted by the eligible and interested bidders except Micro and Small Enterprises (MSEs)

should submit the Bid Processing Fee (non-refundable) of Rs.5,000/- (Rupees Five thousand only) in

the form of a Demand Draft drawn on a Nationalized/Scheduled bank in favour of ‘LIC of India’ and

payable at Mumbai. Bids submitted without the Bid Processing Fee will be summarily rejected.

2.8 Declaration in lieu of Earnest Money Deposit (EMD)

The bidder has to submit Bid Securing Declaration, as per Annexure- XVII.

a) The Bidder may be disqualified as per Annexure-XVII :

i. In the case of a successful Bidder, the bidder qualifies and backs out of the L1 quotes or, if

the Bidder fails

To sign the Contract/ Accept the Purchase Order; or

To furnish Bank Guarantee towards the Performance Guarantee as mentioned in this

RFP.

ii. In case the bidder is found to be indulging in Fraudulent & Corrupt practices as defined in

this RFP; or


iii. The Bidder withdraws or amends its Bid during the period of Bid validity specified by the

Bidder on the Bid Form; or

iv. The Bidder makes any statement or encloses any form which turns out to be

false/incorrect at any time prior to signing of Contract; or

v. Bidder does not respond to requests for clarification of its Proposal; or

vi. Bidder fails to provide required information during the evaluation process or is found to be

non-responsive.

b) Bids submitted without declaration as per Annexure-XVII will be treated as non- responsive and will

be summarily rejected by LIC.

c) In exceptional circumstances, LIC may seek the Bidders’ consent for extension of the period of

validity of bids. The request and the responses thereto shall be made in writing. In such a case, the

declaration as per annexure-XVII provided shall also be suitably extended.


2.9 Activity Schedule

# Activity Details

1 RFP Reference & date REF: LIC/CO/IT-BPR/CDW-DEDUP/2021-22 dated 09.04.2021

2 Bid Processing Fee (non-

refundable)

Rs. 5,000/- (Rs. Five thousand only)

In the form of a Demand Draft drawn on Nationalized/Scheduled

bank in favour of LIC of India payable at Mumbai.

3 Address of Communication

and

Address for submission of

Bid

The Executive Director (IT/BPR),

Life Insurance Corporation of India,

Central Office, IT/BPR Department,

2nd Floor, South Wing,

Jeevan Seva Annexe,

Santacruz (west),

Mumbai-400054.

4 Last date and time for

sending Pre-bid Queries

Monday, 19th April, 2021 by 12.00 pm

Pre-bid Queries to be submitted in the format as per

Annexure - VII

5 Virtual Pre Bid meeting

(by pre-registration only)

Tuesday, 20th April, 2021 at 11.30 am

Venue: Virtual Meeting will be conducted.

Only 2 representatives per bidder will be allowed to attend the

meeting and the names and Email IDs of the attendees will have to

be informed to the mail id as mentioned in column 13 of this

schedule, two business days in advance. Meeting ID and password

will be shared one day prior to meeting.

6 Last Date and time for

receiving queries on Bid

through email

Thursday, 22nd April, 2021 latest by 1.00 pm

Queries to be submitted in the format as per Annexure - VII

7 Response from LIC for Bid

queries

All clarifications/results related to this bid will only be communicated

through our website - http://www.licindia.in/Bottom-

Links/Tenders.aspx

8 Last Date & Time for Bid

Submission

Thursday , 6th May, 2021 latest by 3.00 pm

9 Eligibility Bid opening

date/time/ venue

The Pre-contract Integrity Pact, Eligibility Bids and Technical Bids will

be opened by LIC in the presence of the bidders/representatives who

choose to attend the Eligibility Bid opening on Thursday, 6thMay,

2021 at 3.30 pm at the above mentioned address.

http://www.licindia.in/Bottom-Links/Tenders.aspx



Note: The schedule is subject to change and notice in writing of any changes will be provided where ever

feasible. The Life Insurance Corporation of India reserves the right to cancel the RFP at any time without

incurring any penalty or financial obligation to any Bidder or potential Bidder.

Any queries regarding the RFP may be sent to [email protected] or to the above contact address.

2.10 Pre-Bid Meeting & Clarifications

a) LIC shall hold virtual pre-bid meeting with the prospective bidders as stated in Activity Schedule.

Maximum of Only 2 representatives per bidder will be allowed to attend the pre-bid meeting and

the names of the attendees will have to be informed to LIC by the bidder/prospective bidder

through the mail id for correspondence as mentioned in the Activity Schedule, one business day in

advance. Meeting ID and password to attend the meeting will be shared to respective

representatives one business day in advance. The Bidders will have to ensure that all their queries

are submitted in one consolidated mail in a single excel sheet as per the format mentioned in (c)

below, latest by the Date & Time mentioned in the Activity Schedule.

b) Clarifications required, if any, regarding the terms & conditions of this RFP, any error, omission or

discrepancy found in this RFP document, have to be submitted by the bidder as per the format

latest by the date & time mentioned in the Activity Schedule. Thereafter, no representations/

queries may be entertained in this regard. Later on, if any issue(s) arise(s), LIC will consider the

matter on merits and decide the same, prior to the last date & time of submission of bids. LIC

reserves the right to modify the terms & conditions and normalization of Bill of Material before

opening of commercial bids.

c) The queries should necessarily be submitted in the following format (Annexure VII– Pre Bid Queries)

to the email id [email protected]. The file size should not exceed 1 MB per mail. No other

form of communication shall be entertained.

10 Commercial Bid Opening The Indicative Commercial Bids of the bidders who qualify technical

evaluation will be opened on the notified date by LIC in the presence

of the bidders/their representatives who choose to attend.

11 Online Reverse Auction LIC will notify the date after opening of indicative commercial bids

12 Website Address http://www.licindia.in/Bottom-Links/Tenders.aspx

13 Contact Email-id Any Mail Communication regarding this RFP must be sent to email-id

[email protected] only.

The subject line must contain “LIC DEDUP RFP 2021”.

Any mail communication not sent as above is likely to get missed,

for which LIC will not be responsible.

Important: The above schedule is tentative only and subject to change. Any change to the Activity

Schedule will be notified through website http://www.licindia.in/Bottom-Links/Tenders.aspx only.







d) LIC will endeavor to provide timely response to all queries. However, LIC shall not be responsible

for ensuring that the bidders’ queries have been received. Any requests for clarifications received

after the indicated date and time may not be entertained by LIC.

e) At any time prior to the last date for receipt of bids, LIC may, for any reason, whether at its own

initiative or in response to clarifications requested by prospective Bidders, modify the RFP

Document by clarifications.

f) The clarifications will be notified to the Bidders on our website at http://www.licindia.in/Bottom-

Links/Tenders.aspx. These clarifications (if any) issued by LIC at any time before the due date of

submission of the bid will become a part of the RFP document.

g) In order to provide prospective bidders reasonable time for taking the clarifications into account,

LIC may, at any time prior to the last date of bid submission, extend the date for the submission of

Bids.

h) Requests for clarification on telephone will not be entertained.

2.11 Consortiums or sub-contractor

No consortium bidding is allowed. LIC will not consider joint or collaborative proposals that

require a contract with more than one bidder. The bidders need to fulfil all the eligibility

criteria and technical evaluation criteria in its individual capacity unless mentioned

otherwise.

2.12 Instructions for Bid Submission

The Bidders should submit their Bid along with the bid processing fee, Annexures, Certificates and other

required documents as stated in the Section “Eligibility Criteria” or elsewhere in the RFP, in sealed

envelopes in the following manner:

a) Envelop 1 - Pre-Contract Integrity Pact

1. The Hardcopy of the signed Pre-Contract Integrity Pact Annexure- XV on a stamp paper of

Rs.500.

2. Bid processing fee (Demand draft drawn on any nationalized/scheduled bank of Rs. 5,000/-

payable at Mumbai)

should be submitted in a sealed envelope super scribed as:

“PRE-CONTRACT INTEGRITY PACT for RFP REF: LIC/CO/IT-BPR/CDW-DEDUP/2021-22 dated 09.04.2021 for

Implementation of Customer Deduplication Solution.

SUBMITTED BY _________ (Bidder’s Name)”

b) Envelop 2 –Eligibility And Technical Bid –The Hardcopy and Softcopy on CD of the Eligibility

Documents should be submitted in a sealed envelope super scribed as:

“ELIGIBILITY AND TECHNICAL BID for RFP REF: LIC/CO/IT-BPR/CDW-DEDUP/2021-22 dated 09.04.2021

for Implementation of Customer Deduplication Solution.


c) Envelop 3 - Indicative Commercial Bid Annexure XIII – Hardcopy & Softcopy on CD for the

Commercial Bid should be in a separate sealed envelope super scribed as:

http://www.licindia.in/tender_notice.htm


“INDICATIVE COMMERCIAL BID for RFP REF: LIC/CO/IT-BPR/CDW-DEDUP/2021-22 dated 09.04.2021 for

Implementation of Customer Deduplication Solution.


Please Note that Prices must not be indicated in the Technical Bid but should only be indicated in

the Indicative Commercial Bid failing which the Bid may be rejected.

d) All the envelopes should indicate clearly the name, address, telephone number, E-mail ID and fax

number of the bidder.

e) All hard copies of the Eligibility, Technical and Commercial Bids must be spirally bound and serially

numbered.

f) The hard copies of the bid (all documents and Annexures submitted as a part of bid or called for by

LIC) must be duly signed on each page and stamped on each page. Bid shall be signed by the Bidder

or a person duly authorized to bind the Bidder to the Contract. Authorization by the bidder for the

signatory shall be in form of a Power of Attorney or a duly certified copy of the Board resolution

appointing the authorized signatory. The person signing the bid shall sign all pages of the bid, except

for un-amended printed literature.

g) The bid will be treated as legally void and will be rejected if:

i. Bid is not signed by the duly authorized person; or

ii. Bid submitted is unsigned or partially unsigned; or

iii. An image of signature is found pasted on pages instead of wet signature; or

iv. Scanned bid is submitted

By submitting a signed bid, the bidder’s signatory certifies that in connection with this RFP:

The bidder’s organization or an agent of the bidder’s organization has arrived at the prices in

its bid without consultation, communication or agreement with any other respondent or with

any competitor, with a view to restrict competition.

The prices quoted in the bid have not been knowingly disclosed and will not be knowingly

disclosed by the bidder’s organization or by any agent of the bidder’s organization, directly or

indirectly, to any other respondent or to any competitor.

No attempt has been made or will be made by the bidder’s organization or by any agent of

the bidder’s organization to induce any other person or firm to submit or not to submit a bid

for the purpose of restricting competition.

h) Non-Disclosure Agreement (NDA)

The successful bidder shall submit, a duly notarized Non-Disclosure agreement on a stamp paper of

Rs.500/- (Rupees five hundred only) as per the format given in Annexure – I duly signed by the

Authorized Signatory of the Company.

i) Language of Bid

The bid prepared by the Bidder, as well as all correspondence and documents relating to the bid

exchanged by the Bidder and LIC shall be in English language. As far as numbers are concerned the

same should be in Hindu-Arabic Numerals.


j) Bid Currencies

Prices for all the components shall be quoted in Indian Rupees (INR). Bids in currencies other than

INR will not be considered.

k) Arithmetical errors

Arithmetical errors will be rectified on the following basis. If there is a discrepancy between the unit

price and the total price that is obtained by multiplying the unit price and quantity, the unit price

shall prevail and the total price shall be corrected. If there is a discrepancy between words and

figures, the amount in words shall prevail. If the bidder does not accept the correction of errors, its

bid will be rejected.

l) The original Bid shall be typed on 8.5” by 11” (A4 size) paper in indelible ink.

m) Ordinarily, the bid shall contain no overwriting. Any interlineations, erasures or overwriting shall

be valid only if the person signing the bid countersigns them.

n) The contents of the Soft copies submitted in the CD and the contents of the Hard copies shall be

exactly the same. If not, the bid may be rejected.

o) During Eligibility / Technical Bid evaluation, if any deviation is observed, LIC may call for

clarifications and may decide to accept any deviation at its discretion and the decision of LIC in this

matter will be final. However, this will be done before opening of commercial bids. Technicalities or

minor irregularities in bids may be waived if the Evaluation Team determines that it shall be in LIC's

best interest.

p) If any compliance or clarification sought by LIC is not submitted within 6 working days of being

called for, the bid is liable to be rejected. The above matter is entirely at LIC’s discretion and

decision of LIC in this matter will be final.

2.13 Indicative list of Documents Required for Bid Submission

2.13.1 Pre-Contract Integrity Pact (Envelop 1)

1 Pre-Contract Integrity Pact Annexure – XV

2 Demand Draft for Bid Processing Fee

2.13.2 Eligibility – Technical Bid (Envelop 2)

1 Annexure III – MEC Checklist

2 Supporting Documents as detailed in Annexure III

3 Annexure IV – Bidder’s Details

4 Annexure V – Client Reference Format

5 Annexure VIII – Technical Offer Cover letter

6 Annexure IX – Conformity with Technical Requirements

7 Supporting Documents as detailed in Annexure IX


8 Annexure – X – CV’s of proposed staff

9 Annexure – XI 1 & 2 Undertaking of Warranty and AMC

10 Annexure – XII – OEM Undertaking

11 Annexure – XIV MAF

12 Annexure – XVI Land Boarder

13 Annexure XVII Bid Securing Declaration Form

14 Software and Hardware Bill of Material and Bill of Quantity and Sizing document Annexure – XVIII

15 Soft Copy of the Submission in Eligibility Bid on CD – 2 Copies

16 Soft Copy of the Submission in Technical Bid on CD – 2 Copies

2.13.3 Indicative Commercial Bid ( Envelop 3)

1 Annexure XIII – Indicative Commercial Offer Details unmasked

The above list of requirements is indicative. The bidder should refer to the complete RFP for all

requirements that are required to be submitted along with Eligibility Bid, Technical Bid and Indicative

Commercial Bid. The Annexure and their contents should be submitted as stated in the format only.

The Bid may be rejected in case of non-adherence to any of the above instructions.

Any request for the change in the terms and conditions of the RFP document, will not be accepted.

2.14 Procedure for opening of the bids

Bids received within the specified closing date and time in the Activity Schedule will be opened in the

presence of bidders’ representatives (maximum two representatives per bidder in each of the bid

openings) who choose to attend the opening of the bids on the specified date, time and venue as

given in the Activity Schedule.

a) Initially Envelop 1 and Envelop 2 (Eligibility /Technical Bid) shall be opened. After completion of

evaluation of eligibility bid, the result of the bidders qualifying for the technical evaluation will be

notified on the LIC website. Technical bids of Eligibility qualified bidders’ will only be evaluated.

b) On completion of the Technical Bids evaluation, the list of short-listed bidders and the date, time

& venue of opening of their Envelope-3 (Indicative Commercial bids) will be notified on LIC

website.

c) The indicative commercial bids (Envelope-3) of all technically qualified short listed bidders will be

opened by the Tender Opening Committee of LIC in the presence of the bidders/their authorized

representatives who choose to attend.

d) The representatives of the bidders should carry their photo identity card or a letter of authority

from the bidder bearing a photograph of the representative to identify their bonafide for

attending the opening of the Bids.

2.14.1 Clarification sought by LIC on Bids

During evaluation of bids, LIC may, at its discretion, ask the Bidder for clarifications on its bid. The

request for clarification and the response shall be in writing.


2.14.2 Modification and Withdrawal of the Bids

No bid can be modified or withdrawn by a bidder, after the submission of the bid. The bid and all the

supporting documents submitted by the bidders shall be the property of LIC.

2.14.3 Compliant Bids / Completeness of Response

a) The responses to this RFP must be complete and comprehensive with explicit documentary

evidence in support. Information should be submitted in the same format as per the Annexure(s)

attached.

b) Bidders are advised to study all instructions, clarifications, terms, requirements, appendices/

Annexures and other information in this RFP document carefully. Submission of the bid shall be

deemed to have been done after careful study and examination of the RFP document with full

understanding of its implications.

c) Failure to comply with the requirements as set out within the RFP and failure to submit the bid as

detailed in the RFP may render the bid non-compliant and the Bid may be rejected.

d) Bid with insufficient information to permit a thorough analysis may be rejected.

e) LIC reserves the right to verify the validity of bid information, and to reject any bid where the

same appears to be incorrect, inaccurate or inappropriate in LIC’s estimation.

f) Bids not conforming to the requirements of the terms and conditions may not be considered by

LIC. However, LIC reserves the right, to waive/ modify any of the requirements of the bid, in the

best interests of LIC.

g) Rejection of non-compliant bid:

LIC reserves the right to reject any or all bids on the basis of any deviation(s).

Bids found with suppression of details, subjective, conditional offers, partial offers will be

rejected. The decision of LIC in the evaluation of bids shall be final.

2.15 Bid Validity Period

Bids shall remain valid for one year after the date of bid opening prescribed by LIC, in Activity Schedule.

LIC shall reject a bid as non-responsive if the bid is submitted with a shorter validity period.

In exceptional circumstances, LIC may solicit the Bidder’s consent to an extension of the period of

validity. The request and the response thereto shall be made in writing. A Bidder may refuse the

request unless it is the successful bidder who has been notified by LIC that its bid has been accepted. A

Bidder granting the request will not be required nor permitted to modify its bid.

2.16 Late Bids

Bids received after the date and time specified in the Activity Schedule will not be considered and will

be rejected. LIC may, at its sole discretion change the date/time of submission and LIC’s decision in this

matter will be final.

2.17 Evaluation Process-Introduction

The evaluation will be a three-stage process:-

Stage 1 – Eligibility Criteria Evaluation


Stage 2 – Technical Bid Evaluation

Stage 3 – Commercial Evaluation

The Evaluation of the responses of bidders will be undertaken to enable LIC to identify the best

implementation partner to implement Customer Identification and Deduplication Solutionbased on:

Ability to meet detailed Functional Requirements

Ability to meet detailed Technical Requirements

Implementation Capabilities

Business Case & Total Cost

LIC may use a scoring mechanism elaborated in the sections below to score each of the RFP responses

with appropriate apportionment of scores.

The eligibility and the technical evaluation criteria are to be fulfilled by the Bidder in their individual

capacity except for those criteria where stated otherwise.

2.18 Stage 1 - Eligibility Criteria Evaluation

The Bidder needs to comply with all the eligibility criteria mentioned to be evaluated in Stage 1. Non-

compliance to any of the eligibility criteria would result in outright rejection of the Bidder’s Bid. The

Bidder is expected to provide proof for each of the points for eligibility evaluation. The proof provided

has to be in line with the details mentioned in Section 3 - Eligibility Criteria. Any credential detail

mentioned in Section 3 - Eligibility Criteria and not accompanied by relevant proof / documents to the

satisfaction of LIC may not be considered for evaluation. LIC may require the bidders to submit

confirmations/clarifications on their submission.

All credential letters should be appropriately bound, labelled and segregated in the respective areas.

There is no restriction on the number of credentials a Bidder can provide. The documentation furnished

by the bidder will be examined prima facie to see if the technical skill-base and financial capacity and

other attributes claimed by the bidder therein are consistent with the requirements of the project

undertaken under RFP and meet the eligibility criteria as specified in this RFP.

LIC may at any stage ask bidder(s) for additional information, visit to bidders site and/or arrange

discussions with their professional, technical faculties, clients to verify the claims made in bid

documentation.

Bids not complying with the requirements of the eligibility criteria will not be processed further.

The decision of LIC would be final and binding on all the Bidders to this document. LIC may accept or

reject any bid without assigning any reason whatsoever.

2.18.1 Eligibility Criteria

Kindly refer Section 3, Eligibility Criteria

2.19 Stage 2 –Technical Proposal Evaluation

The proposal submitted by the Bidder will be evaluated for this stage only if they fulfil the eligibility

criteria. Bidder need to meet the Criteria in the individual capacity unless stated otherwise. At the


sole discretion and determination of LIC, LIC may add any other relevant criteria for evaluating the

proposals received in response to this RFP. Such modifications shall be declared well in advance.

Technical Bid Evaluation

Bidder will be called to give a presentation and demonstration to the Evaluation Committee.

Demonstration will involve representative use case scenarios demo on the proposed platform.

Technical Bid Evaluation will be based on:

i. submission by the bidder;

ii. POC Result;

iii. documentary evidence submitted by the bidder;

iv. clarifications obtained from the bidder;

v. references checked by LIC;

vi. Presentation& Demonstration by the bidder to the evaluation committee.

2.19.1 Presentation of proposal to Bid Evaluation Committee at LIC

LIC may schedule the presentations and intimate the bidders of the time and locations. Failure of a

bidder to complete a scheduled presentation to LIC may result in the rejection of that Bidder’s

proposal. The agenda for the presentation will be shared along with the exact time and location for

the presentation. The overall scope of the presentation will include evaluation of POC, showcasing of

the solution fitment, project approach and plan, team expertise, relevant case studies and unique

value propositions.

2.20 Short Listing

A detailed Technical Evaluation criterion is given in Annexure – IX.

The Bidders need to comply with all criteria set in Technical Requirements, for the bid to be eligible

for commercial evaluation. Non Compliance with any of the Technical Requirements mentioned in

Annexure IX may result in the disqualification.

Based on the outcome of the Technical Evaluation, the Bidders will be shortlisted for Stage 3 -

Commercial Bid Evaluation.

LIC retains the right to decide upon the final approach to be taken for Bidder short listing and the

same may be different from the one stated above. The decision of LIC shall be final and binding in this

regard. Any such modified approach shall be declared well in advance.

2.21 Stage 3 –Commercial Bids

The commercial bid has to be in the format as provided in Annexure XIII-

Indicative Commercial Bid Details -

1. Hardware

2. Software

3. Implementation

4. Annual Maintenance Charges

5. Onsite Support


AMC and Annual Onsite support charges, for period of five years, will be discounted @ 10% to arrive at TCO.

2.21.1 Online Reverse Auction

The Indicative commercial bid as per Annexure-XIII shall be submitted in a separate sealed cover.

After the opening of Indicative Commercial Bids of Technically qualified bidders, LIC will conduct the

Online Reverse Auction for L1 quote determination.

a) The technically qualified bidders will be required to participate in online reverse auction for which

web-based e-tender platform will be made available by LIC. The date, time, platform and process

of online reverse auction will be communicated to the bidders by LIC.

b) LIC shall conduct the ‘Online Reverse Auction Process’ for the L1 Bid Price determination. During

reverse auction, the participating bidders shall input the following costs :

Net Present Value of each Annual Maintenance Charges for 2nd to 5th year and Yearly Onsite

Support Charges for 2nd to 5th year, compounding discounted @ 10% of the Yearly Charges, shall

be added to each of the line item of Online Reverse Auction in order to arrive at the TOTAL BID

COST (TCO for the five years period of the implementation of the solution) as per the terms and

conditions of the RFP. The bidder with the lowest TCO shall be awarded the contract.

Bidder can put their Best Bid which is lesser than his own last bid in terms of TCO for five years,

(not necessarily lowest bid among all the bidders) by varying the cost under any of the line items

during the Auction. Bidders will see their Rank among all the bidders; the lowest price will not be

visible.

c) Price quoted by the Bidders at the end of online reverse auction will be taken as the final

commercial quote for evaluation of that bidder.

d) The commercial figure for TCO for five years quoted will be an all-inclusive figure inclusive of

hardware, software and services for implementation, onsite support cost, out of pocket expenses,

travelling, boarding, permits, lodging, local tax, charges, duties, fees, levies, any

regulatory/Government charges and all taxes except GST for project period. Vendors will be

entirely responsible for all other taxes, duties, license fees, road permits, transit insurance etc. for

entire project period.

Sr. No. Item Price (INR) excluding GST

(1) Hardware A

(2) Software B

(3) Implementation charges C

(4) Annual Maintenance Charges D

(5) Yearly Onsite Support Charges E

TOTAL BID COST A+B+C+ D(4.169865)+ E(4.169865)


e) Any conditional bid would be rejected outright.

f) Errors & Rectification: Arithmetical errors will be rectified on the following basis: If there is a

discrepancy between the unit price and the total price that is obtained by multiplying the unit

price and quantity, the unit price shall prevail and the total price shall be corrected. If there is a

discrepancy between words and figures, the amount in words shall prevail.

g) The bidder shall arrange the Digital certificates (at bidders cost) from a Certifying Agency notified

by Comptroller of Certifying Authority (CCA) as per Information Technology Act, 2000 as amended

from time to time.

h) In case, only one bidder is technically qualified and LIC decides to continue with bidding process,

no online reverse auction will take place. However, LIC reserves the right to negotiate price with

the lone bidder.

i) The price once finalized through online reverse auction or negotiation will be termed as the

“approved price”.

j) LIC will determine the Start Price and other parameters for the Online Reverse Auction –

i. on its own and / or

ii. evaluating the price band information available in the indicative commercial bids of the

technically qualified bidders

iii. Based on the lowest quote received in the indicative commercial bids.

k) The bidder with lowest Total Cost of the Bid (L1) will be eligible for award of the contract. The L1

value shall be taken as the Contract /Purchase Order Value.

l) In case the successful bidder (XYZ) fails to fulfil any of the obligations under the RFP within the

timelines defined, LIC reserves the rights to cancel his selection and award the contract to the

bidder with rank 2 (ABC) as successful bidder provided this bidder agrees to match the approved

price of XYZ. In case rank 2 bidder is not prepared to match the approved price, rank 3 (LMN) will

be offered the contract if this bidder (LMN) agrees to match the approved price (XYZ).

2.22 Selection of Bidder

2.22.1 Technical Negotiations

Technical Negotiations will include a discussion of the Technical Bid, the proposed technical approach

and methodology, work plan, and organization and staffing, and any suggestions made by the Bidder

to improve the Terms of Reference. LIC and the Bidder will finalize the Terms of Reference, staffing

schedule, work schedule, logistics and reporting. These documents will then be incorporated in the

Contract as “Description of Services”. Special attention will be paid to clearly defining the inputs and

facilities required from LIC to ensure satisfactory implementation of the assignment. LIC shall prepare

minutes of negotiations which will be signed by LIC and the Bidder.

2.22.2 Availability of Professional Staff/experts

Having selected the Bidder on the basis of, among other things, an evaluation of proposed

Professional staff, LIC expects to negotiate a Contract on the basis of the Professional staff named in


the Bid. Before contract negotiations, LIC will require assurances that the Professional staff will be

actually available. LIC will not consider substitutions during contract negotiations unless both parties

agree that undue delay in the selection process makes such substitution unavoidable or for reasons

such as death or medical incapacity. If this is not the case and if it is established that Professional staff

were offered in the proposal without confirming their availability, the Bidder may be disqualified. Any

proposed substitute shall have equivalent or better qualifications and experience than the original

candidate and be submitted by the Bidder within the period of time specified in the letter of

invitation.

2.22.3 Award Criteria

LIC will declare a bidder who is evaluated as eligible, qualified and commercially lowest as the

successful bidder. LIC will notify the successful bidder to enter into the contract in writing through a

letter of Notification of Award.

2.22.4 Request to extend Validity Period by LIC

In case the tendering process has not been completed within the stipulated period, LIC may request

the bidders to extend the validity period of the bid.

2.23 Right to Accept Any Bid and To Reject Any or All Bid(s)

LIC reserves the right to accept or reject any bid, and to annul the tendering process and reject all

bids at any time prior to award of contract, without thereby incurring any liability to the affected

bidder or bidders or any obligation to inform the affected bidder or bidders of the grounds for LIC’s

action.

2.24 Notification of Award

LIC will notify the successful bidder in writing, that its bid has been accepted. In case the tendering

process has not been completed within the stipulated period, LIC may like to request the bidders to

extend the validity period of the bid.

Within 10 days of notification of award from LIC, the Bidder will furnish Performance Bank Guarantee,

valid for the entire contract period. After the submission of Performance Bank Guarantee by the

successful Bidder, the Bidder will be required to enter into a contract with LIC.

In case the selected bidder fails to submit performance guarantee within the time and manner

stipulated, LIC at its discretion may cancel the notification of award placed on the selected bidder

without giving any notice whatsoever.

2.25 Performance Guarantee

The selected bidder will provide a Performance Bank Guarantee, within 10 days from the

Notification of award, for an amount equivalent to 3% of the TCO. The Bank Guarantee should be

as per the format given as Annexure II- Bank Guarantee and should be executed by a Nationalized or

Scheduled bank acceptable to LIC and having Branches in Mumbai.


Performance Guarantee should be valid for a period of five years from the date of Contract. The

selected bidder shall be responsible for extending the validity date and claim period of the

Performance Guarantee as and when it is due on account of extension of contract period. In case the

selected bidder fails to submit performance guarantee within the time stipulated, LIC at its discretion,

may cancel the notification placed on the selected bidder without giving any notice.

LIC shall invoke the performance guarantee in case the Vendor fails to discharge its contractual

obligations during the contract period or LIC incurs any loss due to Vendor’s negligence in carrying

out the project implementation as per the agreed terms & conditions.

2.26 Issue of Purchase Order and signing of Contract

Post submission of Performance Guarantee by the successful bidder, LIC will enter into contract with

successful bidder and issue a purchase order, incorporating references to this RFP, corrigendum, all

clauses, pre-bid clarifications and the proposal of the bidder.

2.27 Contacting LIC

No Bidder shall contact LIC or its employees, through any means of communications on any matter

relating to its bid, from the time of the bid opening to the time the Contract is awarded. If the bidder

wishes to bring additional information to the notice of LIC, it should do so through designated email-

id as given in the Activity Schedule. Any effort by a Bidder to influence LIC in its decisions on bid

evaluation, bid comparison or contract award may result in rejection of the bid.

2.28 Right to terminate the Process

a) LIC may terminate the RFP process at any time without assigning any reasons whatsoever. LIC

makes no commitments, express or implied, that this process will result in a business transaction

with anyone.

b) This RFP document does not constitute an offer by LIC. The bidder's response to this RFP may

result into selection of bidder after completion of selection process as detailed in this RFP

document.

c) LIC reserves the right to accept or reject any bid, and to annul the RFP process and reject all bids

at any time, without thereby incurring any liability to the affected bidder or bidders or any

obligation to inform the affected bidder or bidders, of the grounds for its action.

d) LIC may cancel any procurement under this RFP at any time without assigning any reasons

whatsoever. Decision of LIC will be final in this matter.

2.29 Disqualifications

LIC may at its sole discretion and at any time during the evaluation of Proposal, disqualify any Bidder, if

the Bidder has:

a) Made misleading or false representations in the forms, statements or attachments submitted in

proof of the eligibility requirements;


b) Exhibited a record of poor performance such as abandoning works, not properly completing the

contractual obligations, inordinately delaying completion or financial failures, etc. in any project

in the preceding three years;

c) Submitted a proposal that is not accompanied by required documentation or is nonresponsive;

d) Failed to provide clarifications related thereto, when sought;

e) Submitted more than one Proposal;

f) Been declared ineligible by the Government of India/State/UT Government/ PSUs for corrupt and

fraudulent practices or blacklisted.

g) Submitted a Proposal with price adjustment/variation provision.

2.30 Fraud and Corrupt Practices

The Bidders and their respective officers, employees, agents and advisers shall observe the highest

standard of ethics during the Selection Process. Notwithstanding anything to the contrary contained

in this RFP, LIC shall reject a Proposal without being liable in any manner whatsoever to the

Applicant, if it determines that the Bidder has, directly or indirectly or through an agent, engaged in

corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice

(collectively the “Prohibited Practices”) in the Selection Process. In such an event, LIC shall, without

prejudice to its any other rights or remedies, forfeit and appropriate the EMD or PBG, as the case

may be, as genuine pre-estimated compensation and damages payable to LIC for, inter alia, time,

cost and effort of LIC, in regard to this RFP, including consideration and evaluation of such bidder’s

Bid.

Without prejudice to the rights of LIC under Clause above and the rights and remedies which the Life

Insurance Corporation of India may have under the Letter of Intent (LOI)or the Agreement, if Bidder,

as the case may be, is found by LIC to have directly or indirectly or through an agent, engaged or

indulged in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or

restrictive practice during the Selection Process, or after the issue of the LOI or the execution of the

Agreement, such Bidder shall not be eligible to participate in any tender or RFP issued by LIC during a

period of 3 years from the date such Bidder, as the case may be, is found by LIC to have directly or

through an agent, engaged or indulged in any corrupt practice, fraudulent practice, coercive practice,

undesirable practice or restrictive practice, as the case may be.

For the purposes of this Section, the following terms shall have the meaning hereinafter respectively

assigned to them:

a) “corrupt practice” means (i) the offering, giving, receiving, or soliciting, directly or indirectly, of

anything of value to influence the action of any person connected with the Selection Process (for

avoidance of doubt, offering of employment to or employing or engaging in any manner

whatsoever, directly or indirectly, any official of LIC who is or has been associated in any manner,

directly or indirectly with the Selection Process or the LOI or has dealt with matters concerning

the Agreement or arising there from, before or after the execution thereof, at any time prior to

the expiry of one year from the date such official resigns or retires from or otherwise ceases to

be in the service of LIC, shall be deemed to constitute influencing the actions of a person

connected with the Selection Process); or (ii) save as provided herein, engaging in any manner

whatsoever, whether during the Selection Process or after the issue of the LOI or after the


execution of the Agreement, as the case may be, any person in respect of any matter relating

to the Project or the Award or the Agreement, who at any time has been or is a legal,

financial or technical adviser of LIC in relation to any matter concerning the Project;

b) “fraudulent practice” means a misrepresentation or omission of facts or disclosure of Incomplete

facts, in order to influence the Selection Process;

c) “coercive practice” means impairing or harming or threatening to impair or harm, directly or

indirectly, any person or property to influence any person’s participation or action in the

Selection Process;

d) “undesirable practice” means (i) establishing contact with any person connected with or

employed or engaged by Life Insurance Corporation of India with the objective of canvassing,

lobbying or in any manner influencing or attempting to influence the Selection Process; or (ii)

having a conflict of Interest; and

e) “Restrictive practice” means forming a cartel or arriving at any understanding or arrangement

among bidders with the objective of restricting or manipulating a full and fair competition in the

Selection Process.


3. Eligibility Criteria

The response to the Minimum Eligibility Criteria (MEC) should contain detailed responses to all the conditions

mentioned below. The response to the Minimum Eligibility Criteria (MEC) as specified in section 3 should contain

detailed responses to all the conditions 3.1.1 to 3.1.13 and also include the following documents:

To become eligible to respond to this RFP the bidder should fulfil the following:

3.1 Minimum Eligibility Criteria (Bidder to satisfy all the criteria in his individual capacity):-

1. The Bidder must be a registered entity in India under the Companies Act 1956/2013, or a Govt.

Organization, which has been operating in India for the last five years. Copy of following documents should

be submitted

o Copy of Certificate of Company Registration/ Certificate of incorporation.

o GST Registration certificate

o Copy of PAN card.

2. The Bidder should be Company with CMM/CMMI level 3 certification or ISO 9001:2015 valid as on date of

bid submission.

3. The Bidder should have annual turnover of 15 Cr. in each year during preceding three accounting years viz.

2019-20, 2018-19 and 2017-18 and be a profit-making (before tax) company during the preceding three

accounting years viz. 2019-20, 2018-19 and 2017-18. A certificate (in original) from the Company

CFO/CS/CA should be provided tabulating the turnover and profits earned by the company for the past

three years.

4. The bidder must have supplied, installed and implemented Enterprise level Customer Identification

solution (Deduplication) for end-to-end implementation in at least two BFSI/PSU in last three financial

years (2018-19 to 2020-21) (date of contract/PO and date of GO Live should be within last three financial

years).

5. Proposed OEM solution should have been implemented in at least FIVE BFSI/PSU organizations in India

during last 5 years (2016-17 to 2020-21) (date of contract/PO and date of GO Live should be within last 5

financial years).(as per annexure-V),

6. Power of Attorney duly authorizing the authorized signatory to act on behalf of the Bidder for all legal and

financial matters pertaining to this Bid and the resulting contract if any. Documentary evidence should be

submitted along with power of Attorney proving that the authority delegating the powers has the

necessary powers to do so from the bidding company.

7. Certificate from the authorized signatory/ company secretary (in original) detailing the pending litigation,

if any, by the bidder or against the bidder, which may have any impact on the services being procured

through this RFP, indicating the up to date, correct and current status of the case. In case there are no

pending litigations by and against the bidder, the Certificate should explicitly mention that fact.

8. A vendor blacklisted by LIC or any PSUs or Government departments for any of the projects or purchases is

debarred from participating in the bid process. Bidder is required to submit a Certificate from authorized

signatory/ company secretary stating the status related to such blacklisting, past or present, of the Bidder.

9. Proposed solution should be in the latest Gartner Quadrant for Data Quality (Not applicable for India

based OEMs )


10. Bidder should sign and submit Integrity Pact duly filled and signed.

11. Bidder should submit OEM undertaking duly filled and signed as per annexure –XII

12. Bidder should submit Land Border (Restriction on Procurement due to National Security) Annexure–XVI

13. Bidder to submit MAF as per Annexure – XIV

14. Bid Securing Declaration form Annexure -XVII


4. Terms and Conditions

The Terms & Conditions mentioned in this section will be applicable to the Successful Bidder (Vendor)

with whom LIC contracts as an outcome of this RFP process.

4.1 Contract Period/ Project Period

The duration of the Contract Period unless terminated in accordance with the contract or Clause 2.28

will be FIVE YEARS from date of Go LIVE of the Project.

4.2 Renegotiation of prices, price validity and Validity of the contract

Initially the contract will be valid for a period of 5 years from the date of Go LIVE of the Project.

4.3 Option to extend Contract Period

i. The Contract Period may be extended by LIC for further period(s), on the terms and conditions

mutually agreed by both the parties, by giving 30 days’ notice to the Vendor in writing, with price

renegotiation.

ii. Any extension exercised in accordance with the contract takes effect from the end of the then

current Contract Period.

iii. Reference will be made to General Financial Rules, 2017 APPENDIX - 15 [ See Rule 204 (vii) (b) ]

FORMULA FOR PRICE VARIATION CLAUSE

(http://finmin.nic.in/the_ministry/dept_expenditure/gfrs/GFR2017.pdf)

4.4 Services Location

Obligation to provide Services: The vendor offers to provide the Services at Mumbai or such locations as

may be required by LIC and mutually agreed.

4.5 General obligations

The vendor will, at all times:

i. Act reasonably in performing its obligations;

ii. Diligently perform its respective obligations; and

iii. Work together with LIC in a collaborative manner.

4.5.1 Obligations of the vendor

The Vendor will supply the Services:

i. With due skill and care and to the best of the Vendor's knowledge and experience;

ii. In accordance with relevant Indian industry standards, good industry practice and guidelines

or where none apply, relevant international industry standards, best practice and guidelines;

iii. Using the Specified Personnel;

iv. In accordance with all applicable Laws;

v. The Vendor will be obliged to work closely with LIC’s staff, act within its own authority and

abide by directives issued by LIC and undertake implementation activities;


vi. The Vendor will abide by the job safety measures prevalent in India and will free LIC from all

demands or responsibilities arising from accidents or loss of life, the cause of which is the

Vendor’s negligence. The Vendor will pay all indemnities arising from such incidents and will

not hold LIC responsible or obligated;

vii. The Vendor will be responsible for managing the activities of its personnel and will hold itself

responsible for any misdemeanors;

viii. In accordance with any reasonable directions given by LIC from time to time in relation to the

Services;

ix. So as to meet the Milestones and other project plan requirements, and where no Milestones

or project plan requirements are specified, promptly and without delay.

4.5.2 Access to LIC's premises

LIC will provide the necessary access, to its premises, to the vendor as and when required and is

deemed reasonable.

4.5.3 Conduct at LIC's premises

The vendor will, if using or accessing LIC's premises or facilities, comply with all reasonable

directions and procedures relating to occupational health and safety and security in operation at

those premises or facilities whether specifically drawn to the attention of the Vendor or as might

reasonably be inferred from the circumstances.

4.5.4 Subcontracting

The Vendor will not be allowed to subcontract without written consent of LIC.

4.5.5 Assignments

The vendor will not be allowed to assign, in whole or in part, its obligations under the Contract, to any

entity without written consent of LIC.

4.6 Documentation

4.6.1 Provision of Documentation

The Vendor will provide LIC the comprehensive and complete Documentation as specified in the

Scope of Work in the format and at the times specified in the Scope of Work.

4.6.2 Documentation requirements

The Documentation must at the time of delivery:

a. Be current and accurate;

b. Adequately explain key terms and symbols; and

c. Be in English.

4.7 Varying the Services

4.7.1 Variations proposed by LIC

LIC reserves the right to initiate any change in the scope of contract. Any change in the general

scope will be informed to the vendor in writing. If LIC wants to vary the Services:


a) LIC will request the Vendor in writing setting out the proposed variations;

b) Addition to Scope: In such a case, the additional effort estimated by the bidder and its impact

would be discussed and finalized in discussions with the Bidder. The basis of this would be the

effort estimates quoted by the bidder.

c) Within 15days after receiving LIC's request or within another period mutually agreed, the Vendor

must respond in writing to LIC specifying what impact those variations will have on:

a. the Scope; the Services or Deliverables, including any particular Deliverable;

b. the Vendor's ability to perform its obligations under current Contract (including its

ability to meet Milestones) and with respect to the change of scope proposed;

d) Within 15 days after receiving the Vendor’s response, or within mutually agreed period, LIC will

give the Vendor a written notice accepting or rejecting the response.

4.7.2 Effective date of variation

Any variation in the Services wil l takes effect from the date on which the parties execute a

Change Order. In such a case, the Contract will be amended to give effect to the Change Order.

4.7.3 Change Order

If any such change causes an increase or decrease in the scope of, or the time required for, the

vendor’s performance of any provisions under the Contract, an equitable adjustment shall be made

in the scope or delivery schedule, or both, and the Contract shall accordingly be amended. Any

claims by the vendor for adjustment under this clause will be asserted within fifteen (15) days from

the date of the vendor’s receipt of LIC’s change order.

It should be understood that payment under this clause will be made only if Change orders are

exercised, approved and delivered.

4.7.4 Change Requests

The following would constitute a Change request:

a) Any work which has not been specifically mentioned in the scope of work of the RFP, the

annexures and the pre-bid queries;

b) Any changes in the deliverables post approval by LIC.

c) Any additional hardware or software components that is additional to the approved quantity.

In such a case, the additional cost/effort estimated by the bidder and its impact would be discussed

and finalized in discussions with the Bidder. The basis of this would be the effort estimates quoted

by the bidder or the unit price available to the respective component.

4.7.5 Contract Amendments

No variation in or modification of the terms of the contract shall be made except by written

amendment signed by both LIC and the vendor.

Any changes in law, taxes and policies shall be governed through the provision of clause 4.7.

4.8 Co-operation with Personnel and entities interacting with LIC

The Vendor, will, in the performance of the Services:


a) Fully co-operate with LIC's Personnel and any other entity interacting with LIC; and

b) Use its best efforts to coordinate its activities so as to support and facilitate, in LIC's best

interests, the timely and efficient completion of all work and other activities to be performed

for LIC by any person.

4.9 Monitoring progress

4.9.1 Progress meetings

Regular review meeting will be held between vendor and LIC to discuss any issues in relation to the

provision of the Services. The frequency of such Progress meeting will be weekly during the

implementation phase and monthly thereafter, unless other frequency is agreed to by LIC, in writing.

4.9.2 Reporting

The Vendor must provide LIC with reports in accordance with the Scope of Work.

4.10 Performance assessment

4.10.1 Assessment of Services

Each element of the Services is subject to assessment by LIC against the relevant Performance

Criteria.

4.10.2 Notice of non-compliant Services

a. If LIC considers that all or part of the Services does not meet the specifications, LIC will notify the

Vendor within 7 Business Days of assessing the Services against the specifications.

b. LIC will include reasons for the Services not meeting the specifications in the notice given under

Clause (a) above.

4.10.3 Rectification of non-compliant Services

If LIC notifies the Vendor that all or part of the Services does not meet the Performance Criteria, the

Vendor will:

a. Take all necessary steps to ensure that the Services are promptly corrected;

b. Give notice to LIC when the Services have been corrected; and

c. Allow LIC to repeat the assessment of all or part of the Services against the specifications, within

five Business Days or such other time as agreed mutually in writing.

4.11 Personnel

4.11.1 Use of Specified Personnel

The Vendor will provide the Services or any part of the Services to which their particular experience

relates, with the active involvement of, and using the skill of the Specified Personnel; and

Ensure that each of the Specified Personnel is aware of and complies with the Vendor's obligations in

providing the Services.


4.11.2 If the Specified Personnel are not available

Where one or more of the Specified Personnel is or will become unable or unwilling to be involved in

providing the Services, the Vendor will notify LIC immediately. The Vendor will:

a. If requested by LIC, provide a replacement person of suitable ability and qualifications, having

appropriate technical qualifications and experience equivalent to or more than the replaced

person, at no additional charge and at the earliest opportunity; and

b. Obtain LIC's written consent prior to appointing any such replacement person.

4.11.3 LIC may request replacement of Personnel

LIC may at any time request the Vendor to remove from work any of the Specified Personnel. The

Vendor must promptly arrange for the removal of such Personnel and provide replacement in

accordance with the process outlined in clause 4.11.2 above.

4.12 Intellectual Property Rights

4.12.1 Products and fixes

All products and related solutions and fixes provided pursuant to this work order shall be licensed

according to the terms of the license agreement packaged with or otherwise applicable to such

product. Vendor would be responsible for arranging any licenses associated with products. “Product”

means any computer code, web-based services, or materials comprising commercially released, pre-

release or beta products (whether licensed for a fee or free of charge) and any derivatives of the

foregoing which are made available to LIC for license which is published by product owner or its

affiliates, or a third party. “Fixes” means product fixes that are either released generally (such as

commercial product service packs) or that are provided to LIC when performing services (such as

workarounds, patches, bug fixes, beta fixes and beta builds) and any derivatives of the foregoing.

4.12.2 Bespoke development

All data, technical information, materials first gathered, originated, developed, prepared, or obtained

as a condition of this agreement and used in the performance of this agreement — including, but not

limited to all reports, surveys, plans, charts, literature, brochures, mailings, recordings (video or

audio), pictures, drawings, analyses, graphic representations, software computer programs and

accompanying documentation and printouts, notes and memoranda, written procedures and

documents, which are prepared for or obtained specifically for this agreement — or are a result of

the services required under this grant-shall remain the property of LIC, regardless of the state of

completion. Such items shall be delivered by the Vendor to LIC upon 30 days’ notice by LIC.

With respect to software computer programs and/ or source codes first developed for LIC, all the

work shall be considered property of LIC, and not that of the Bidder or subcontractor and LIC shall

have full and complete ownership of all software computer programs, documentation and/or source

codes developed.

4.12.3 Third Party Material

The Vendor must have ownership or obtain all necessary copyright and other Intellectual

Property Right permissions before making any Third Party Material available as Auxiliary


Material for the purpose of performance of services under this RFP and resulting contract.

4.12.4 LIC ownership of Intellectual Property Rights in Contract Material

i. All Intellectual Property Rights in the Contract Material shall vest in LIC;

ii. to the extent that LIC needs to use any of the Auxiliary Material provided by the Vendor to

receive the full benefit of the Services (including the Contract Material),the Vendor grants to, or

must obtain for LIC, for the contract period, a world-wide, royalty free, non-exclusive license to

use, reproduce, adapt, modify and communicate that Auxiliary Material.

4.12.5 Rights in Vendor’s Pre-existing IPR

There shall be no assignment or transfer of any Vendor’s pre-existing IPRs (including any

amendments, modifications or enhancements thereto) pursuant to this Agreement.

4.12.6 IPR Warranty

The Vendor will warrant that:

i. The Warranted Materials and LIC's use of those Warranted Materials, will not infringe the

Intellectual Property Rights of any person; and

ii. It has the necessary rights to vest the Intellectual Property Rights and grant the licenses as

provided in this clause 4.12.

4.12.7 Remedy for breach of warranty

If someone claims, or LIC reasonably believes that someone is likely to claim, that all or part of the

Warranted Materials infringe their Intellectual Property Rights, the Vendor will, in addition to the

indemnity under clause 4.16 and to any other rights that LIC may have against it, promptly, at the

Vendor's expense:

i. Use its best efforts to secure the rights for LIC to continue to use the affected Warranted

Materials free of any claim or liability for infringement; or

ii. Replace or modify the affected Warranted Materials so that the Warranted Materials or the

use of them does not infringe the Intellectual Property Rights of any other person without

any degradation of the performance or quality of the affected Warranted Materials.

iii. The Vendor will indemnify LIC against all third-party claims of infringement of patent,

Intellectual Property Rights, IPR, trademark, copy right or industrial design rights arising

from use of the Vendor’s Solution or any part thereof throughout the Offices of LIC,

including but not limited to the legal actions by any third party against LIC.

4.12.8 Patent Rights and other litigation costs

In the event of any claim asserted by a third party of infringement of copyright, patent, trademark or

industrial design rights arising from the use of the systems or any parts thereof with relation to the

contract deliverables, in LIC’s country, the Vendor will act expeditiously to extinguish such claim. If the

Vendor fails to comply and LIC is required to pay compensation to a third party resulting from such

infringement, the Vendor will be responsible for the compensation including all expenses (court costs

and lawyer fees). LIC will give notice to the Vendor of such claim, if it is made, without delay as when


received.

4.13 Moral Rights

4.13.1 Obtaining consents

To the extent permitted by applicable Laws and for the benefit of LIC, the Vendor will:

i. give, where the Vendor is an individual; and

ii. Use its best endeavors to ensure that each of the Personnel used by the Vendor in the

production or creation of the Contract Material gives, genuine consent in writing, in a form

acceptable to LIC, to the use of the Contract Material for the Specified Acts, even if such use

would otherwise be an infringement of their Moral Rights.

4.13.2 Specified Acts

In this clause, Specified Acts means:

i. Falsely attributing the authorship of any Contract Material, or any content in the Contract

Material (including without limitation literary, dramatic, artistic works and cinematograph

films within the meaning of the Copyright Act, 1957);

ii. Materially altering the style, format, colors, content or layout of the Contract Material and

dealing in anyway with the altered Contract Material;

iii. Reproducing, communicating, adapting, publishing or exhibiting any Contract Material; and

iv. Adding any additional content or information to the Contract Material.

4.14 Terms of Payment to Vendor

Payment will be made after receiving the following documents by the department authorized to make

the payment: -

4.14.1 The payment terms will be as follows

1. Payment for Software and Implementation Charges : -

a. The payment will be released by Central Office, Mumbai.

b. No advance payment will be made by LIC.

c. Sixty (60) % of the cost of software or license cost shall be released against full delivery and installation of All related software, of all the latest Versions/updates of software and other related items like accessories and manuals (If any). Following documents are required to be submitted for release of payment

i. Invoice for 60% cost (with reference of Purchase Order/Contract for execution, description of services delivered, quantity, unit price, total amount).

ii. Delivery Challans / Proof of Delivery of all Licenses as per bill of material in original.

iii. Certificate by the bidder indemnifying the Corporation against Violation of Copyright and Patents.

iv. Installation Certificate of OS and De-Duplication solution duly signed by


Assistant Secretary(or a higher ranking official) at CO(IT/BPR) Mumbai and by the vendors authorized representative

d. The Balance Twenty (20) % Software licenses and 100% of Implementation Charges cost shall be paid on successful migration and complete implementation and go-live to proposed Deduplication Solution

Following documents will be required to be submitted for release of payments

Final Acceptance report as per annexure duly signed by Assistant Secretary (or a higher ranking official) at CO (IT/BPR) Mumbai and by the vendors authorized representative.

e. Balance 20 % of Software cost will be paid after one year of GO Live date. 2. Payment for Hardware: -

a) No advance payment will be made by LIC.

b) The payment will be released by IT/BPR dept. at CO.

c) If hardware deliveries including installation of OS and all Software are received within 6 weeks from the date of Purchase Order, 80% of total cost of hardware will be paid. The balance 20% will be paid after final acceptance report after Go-live.

d) If hardware is not delivered within 6 weeks, penalties will be applicable as per SLA.

e) Following documents will be required to be submitted for release of first payment.

i. Invoice for the 80% cost as the case may be (with reference of Purchase Order for delivered, quantity, unit price, total amount).

ii. Delivery Challans “Proof of Delivery” in original

iii. Certificate by the bidder indemnifying the Corporation against Violation of Copyright and Patents.

iv. Certificate duly signed by Asst. Secretary (or a higher ranking official) for installation of the OS and software.

f) Following documents will be required to be submitted for release of second payment after the complete implementation of the solution and Go-live.

i. Invoice for the balance 20% cost as the case may be (with reference of Purchase Order for execution, description of services delivered, quantity, unit price, total amount).

ii. Final Acceptance duly signed by Assistant Secretary (or a higher ranking official) at CO (IT/BPR) Mumbai and by the vendors authorized representative.

3. The Payment against Onsite Services ( after Go-live) :-

Payment for the Onsite Services will be done in arrears on quarterly basis at the end of each quarter on production of the following:

a. Invoice for the amount payable quarterly

b. Performance report duly signed by Assistant Secretary (or a higher ranking official) at CO (IT/BPR) Mumbai.


4. For Payment against Annual Maintenance Contract and Support Charges

Payment for the Annual Maintenance Contract will be done by IT/BPR dept. on quarterly basis in arrears at the end of each quarter on production of the following

a. Invoice for the amount payable quarterly.

b. Hardware breakdown Report The Amount against Penalties, if any will be recoverable from any other payment due to the

Vendor

5. No advance payment before Go-live or interest will be paid by LIC.

4.14.1.1 LIC reserves the right to temporarily withhold payment and impose penalty, if it is not

satisfied with progress made during that period or if there is delay in activity timelines.

4.14.1.2 Payment for systems and Services shall be made in Mumbai from a central location and shall be in Indian Rupees.

4.14.1.3 Payment will be made for each and every Milestone mentioned in Part 7 subject to

deduction of penalties for timelines and SLA’s mentioned in 7. Payments will be made as per

the schedule given in 7.

4.14.1.4 AMC for packaged software and onsite support services shall be payable at the end of each

quarter.

4.14.1.5 Payment towards any Change Request/Change orders for software services beyond the

scope of AMC/ Onsite services will be due only if any such Change Request/change orders is

exercised & approved by LIC and delivered by the Vendor.

4.14.1.6 No advance payment will be made by LIC

4.14.1.7 All payments to the selected vendor shall be made by Central Office of LIC at Mumbai on

submission of proper Invoices in duplicate along with all the required supporting

documents, within 30 days from the date of submission of Invoice along with all the

required supporting documents.

4.14.1.8 The bidder shall be solely responsible to make payment to OEM suppliers.

4.14.1.9 LIC shall make payments in Indian Rupees (INR) on receipt of invoice, after deduction of

penalties and applicable taxes at source from the agreed price to the Vendor.

4.14.1.10 The vendor is also duty bound to report to LIC about any short recovery of taxes, cess, etc.

at source. Such reporting to LIC should also happen at the earliest. In case vendor fails to

inform LIC about such short recoveries of tax, cess, etc. at source, LIC will have the right to

recover all short recoveries of tax, related cess and surcharges, interest and penalties as per

the demand note of Income Tax dept. or any other govt. body or regulator from any future

payment due to the vendor from LIC.


Following documents will be required to be submitted for release of payment:

1. Invoice printed on Vendor’s own letterhead (with reference of Purchase order, description of goods/

services delivered, quantity, unit price, total amount)

2. Sign-off by authorized person of LIC for completion of each invoice period.

4.14.2 Obligation to pay

LIC will pay to the Vendor for the deliverables & Services, subject to:

a . The terms of this clause; and

b. The deliverables & Services meeting the SLA.

4.14.3 Liquidated Damages

The Delivery & installation of the entire system consisting of software and services will be as per the

Schedule of Service Level Agreement mentioned in this RFP; failure to do so will attract penalties. If,

at any time during the performance of the Contract, the Vendor should encounter conditions

impeding timely delivery of the systems and/or Services, the Vendor shall promptly notify LIC in

writing of the fact of the delay, its likely duration and its cause(s). As soon as practicable, after

receipt of the Vendor’s notice, LIC shall evaluate the situation and may, at its discretion, extend the

Vendor’s time for performance, with or without liquidated damages, in which case the extension

shall be ratified by the parties by amendment of the Contract.

The Vendor will ensure that all services and systems perform without defect or interruption with at

least 99% up time. The vendor will make all-out effort to ensure that all systems perform without

defect or interruption. The completion of deliverables within the given timeframe is binding on the

Vendor. In the event of delay in meeting the deliverables for causes attributable to the Vendor, LIC

shall be entitled at its option to recover from the Vendor, as liquidated damages, a sum of 0.5% of

the contract value of the deliverable which suffered delay, for each completed week or part thereof

by which the deliverable has been delayed, for the first 8 weeks. Thereafter, the rate of penalty will

be 1% of the contract value of the deliverable which suffered delay, for each completed week or

part thereof by which the deliverable has been delayed, subject to overall limit of such penalty of

10% of the contract value.

Except as interpreted/ provided in accordance with the laws of the Union of India, a delay by the

Vendor in the performance of its delivery obligations shall render the Vendor liable to the imposition

of liquidated damages pursuant to conditions of the contract unless an extension of time is agreed

upon pursuant to the conditions of the contract without the application of liquidated damages.

4.14.4 Incorrect invoices, under/over payment

If an invoice is found to have been rendered incorrectly after payment, any under payment or over

payment will be recoverable by or from the Vendor, as the case may be, and without limiting recourse

to other available means, may be offset against any amount subsequently due by LIC to the Vendor

under the contract.

4.14.5 Due date for payment

LIC will make payment of a correctly rendered invoice within 30 days after receiving the invoice.


4.14.6 Expenses

The Vendor will not be entitled to charge LIC for any other fees, charges or expenses (including travel

and accommodation, document reproduction, transportation and courier charges,

telecommunications charges, etc.) in addition to the Charges mentioned in the Payment Schedule.

LIC is under no obligation to pay any amount in excess of the Charges mentioned in the Payment

Schedule.

4.15 Prices and Taxes

4.15.1 Prices

Prices payable to the vendor will be fixed as derived from the Final L1 quote as obtained after

combined cost of Online Reverse Auction.

4.15.2 Escalation of Costs:

The vendor will in no circumstance be entitled to any escalation of costs for price of any material /

items supplied or services tendered under the contract. The prices will not be subject to variation on

any account.

4.15.3 Taxes and Duties

Vendors will be entirely responsible for all taxes, duties, license fees, road permits, and transit

insurance etc., incurred until delivery of the contracted services to LIC.

GST will be payable as per applicable rates decided by Govt. of India.

4.15.4 Deduction of Taxes at Source

LIC will deduct taxes from the amounts due and payable to the Vendor, wherever applicable. LIC will

provide the Vendor with the statement of any taxes deducted by LIC on payments under the

contract. The Vendor agrees to reimburse and hold LIC harmless from any deficiency including

penalties and interest relating to taxes including recovery of any tax retrospectively that are its

responsibility under this clause. For purposes of the contract, taxes shall include taxes incurred on

transactions between LIC and the Vendor.

4.16 Indemnity

4.16.1 Subject to Clause 4.16.2 below, Vendor will undertake to indemnify LIC from and against all Losses on

account of bodily injury, death or damage to tangible personal property of any person, corporation or

other entity (including LIC) attributable to the Vendor's negligence or willful default in performance or

non-performance under the contract. If LIC promptly notifies Vendor in writing of a third party claim

against LIC that any Service provided by the Vendor infringes a copyright Patent or trade secret of any

third party, the Vendor will defend such claim at its own expense and will pay any costs or damages

that may be finally awarded against LIC. Vendor will not indemnify LIC, however, if the claim of

infringement is caused by:

a) LIC’s misuse or modification of the Service;

b) LIC’s failure to use corrections or enhancements made available by the Vendor;


c) LIC’s use of the Service in combination with any product or information not owned or developed

by the Vendor;

d) LIC’s distribution, marketing or use of the Service for the benefit of third parties; or

e) Information, direction, specification or materials provided by LIC or any third party contracted to

it.

If any Service is or is likely to be held to be infringing, Vendor will at its expense and option either:

i. Procure the right for LIC to continue using it;

ii. Replace it with a non-infringing equivalent; or

iii. Modify it to make it non-infringing.

The foregoing remedies constitute LIC’s sole and exclusive remedies and Vendor’s entire liability with

respect to infringement.

4.16.2 The indemnities set out in Clause 4.16.1 shall be subject to the following conditions:

i. LIC, as promptly as practicable, informs the Vendor in writing, of the claim or proceedings

and provides all relevant evidence, documentary or otherwise;

ii. LIC will, at the cost of the Vendor, give the Vendor all reasonable assistance in the Defense of

such claim including reasonable access to all relevant information, documentation and

personnel provided that LIC may, at its sole cost and expense, reasonably participate,

through its attorneys or otherwise, in such Defense;

iii. if the Vendor does not assume full control over the Defense of a claim as provided in this

Article, the Vendor may participate in such Defense at its sole cost and expense, and LIC will

have the right to defend the claim in such manner as it may deem appropriate, and the cost

and expense of LIC will be included in losses to be indemnified by the vendor;

iv. LIC shall not prejudice, pay or accept any proceedings or claim, or compromise any

proceedings or claim, without the written consent of the Vendor;

v. all settlements of claims subject to indemnification under this Clause will:

a) be entered into only with the consent of LIC, which consent will not be unreasonably

withheld and include an unconditional release to the Indemnified Party from the

claimant or plaintiff or all liability in respect of such claim; and

b) include any appropriate confidentiality agreement prohibiting disclosure of the terms of

such settlement;

vi. LIC will account to the Vendor for all awards, settlements, damages and costs (if any) finally

awarded in favor of LIC which are to be paid to it in connection with any such claim or

proceedings;

vii. LIC will take steps that the Vendor may reasonably require to mitigate or reduce its loss as a

result of such a claim or proceedings;


viii. in the event that the Vendor is obligated to indemnify LIC pursuant to this Clause, the Vendor

will, upon payment of such Indemnity in full, be subrogated to all rights and defenses of LIC

with respect to the claims to which such indemnification relates; and

ix. if a Party makes a claim under the indemnity set out under Clause 4.16 above in respect of any

particular Loss or Losses, then that Party shall not be entitled to make any further claim in

respect of that Loss or Losses (including any claim for damages).

4.17 Liability

Except in cases of criminal negligence or willful misconduct and in the case of infringement of patent,

IPR, trademark, copyright or industrial design rights arising from use of the Solution or any part thereof

in any of the services supplied by the vendor and used/consumed by LIC, the Supplier/vendor shall not

be liable to LIC, whether in contract, tort or otherwise, for any indirect or consequential loss or

damage, loss of use, loss of production, or loss of profits or interest costs, provided that this exclusion

shall not apply to any obligation of the supplier/vendor to pay liquidated damages to LIC and the

aggregate liability of the supplier/vendor to LIC, whether under the Contract, in tort or otherwise, shall

not exceed the total Contract Price provided that this limitation shall not apply to the cost of repairing

or replacing defective equipment.

4.18 Confidentiality and privacy

4.18.1 Confidential Information not to be disclosed

Information relating to the examination, clarification, comparison and evaluation of the bids

submitted shall not be disclosed to any of the responding firms or their representatives or to any

other person not officially concerned with such process until the selection process is over. The undue

use by any responding firm of confidential information related to the process may result in rejection

of its bid.

The Bidder including but not limited to its personnel, its agents and Associates is bound by the

conditions of the Non-Disclosure Agreement submitted by the Bidder in response to the RFP as per

Annexure I - NDA.

During the execution of the project, the successful bidder will have access to confidential

information of LIC such as servers, applications, network design, and architecture etc. The bidder

shall use the same degree of care to maintain the confidentiality of the information as if the

information is their own and shall not disclose at any point of time to any other person/third party

the information so received. The bidder will:

a) Use the information only for serving LIC’s interest and restrict disclosure of information solely

to their employees on a need to know basis in order to accomplish the purpose stated in this

RFP;

b) Advise each such employee, before he or she receives access to information, of the obligation

of the bidder under this agreement and require such employee to honor these obligations.

The Bidder will treat as confidential all data and information about LIC, obtained in the execution of

his responsibilities, in strict confidence and will not reveal such information to any other party


without the prior written approval of LIC.

Violation of NDA will lead to forfeiture of performance Bank guarantee and additionally will lead to

legal action and blacklisting.

4.18.2 Exceptions to obligations

The obligations on the parties under this clause 4.18 will not be taken to have been breached to the

extent that Confidential Information:

i. is disclosed by a party to its Advisers or employees solely in order to comply with obligations,

or to exercise rights, under the contract;

ii. is disclosed to a party's internal management personnel, solely to enable effective

management or auditing of Contract related activities;

iii. is disclosed by LIC;

iv. is disclosed by LIC, in response to a request by a House or a Committee of the

Parliament/Assembly;

v. is shared by LIC within LIC's organization, or with another Agency, where this serves

legitimate interests;

vi. is authorized or required by law, including under the contract, to be disclosed;

vii. is in the public domain otherwise than due to a breach of this clause 4.19;

viii. Is lawfully known by the Recipient at the time of disclosure without any obligation to keep

the same confidential; or

ix. Is independently developed by the Recipient without use or reference to such Confidential

Information.

4.18.3 Obligations on disclosure

Where a party discloses Confidential Information to another person:

I. Pursuant to clauses I, ii or v of 4.19.2 above, the disclosing party must notify the receiving person

that the information is Confidential Information; and not provide the information unless the

receiving person agrees to keep the information confidential;

ii. Pursuant to clauses iii and IV of 4.19.2 above, the disclosing party must notify the receiving party

that the information is Confidential Information.

4.18.4 Additional confidential information

i. The parties may agree in writing after the date of the contract that certain additional

information is to constitute Confidential Information for the purposes of the contract.

ii. Where the parties agree in writing after the date of the contract that certain additional

information is to constitute Confidential Information for the purposes of the Contract, this

documentation is incorporated into, and becomes part of the contract, on the date by which

both parties have signed this documentation.


4.18.5 Period of confidentiality

The obligations under this clause 4.18 continue, notwithstanding the expiry or termination of the

contract:

i. Any item of information, for the contract period and one year thereafter; and

ii. In relation to any information which the parties agree in writing after the date of the contract is

to constitute Confidential Information for the purposes of the contract, for the period agreed by

the parties in writing in respect of that information.

4.19 Protection of personal information

4.19.1 Application of the clause

This clause applies only where the Vendor deals with personal information when, and for the

purpose of, providing Services under the contract.

4.19.2 Obligations

The Vendor acknowledges that it will use or disclose personal information obtained during the

course of providing Services under the contract, only for the purposes of the contract.

4.20 Conflict of interest

4.20.1 Conflict of Interest

a) Bidder shall not have a conflict of interest that may affect the Selection Process. Any bidder found

to have a conflict of Interest shall be disqualified. In the event of disqualification, LIC shall forfeit

and appropriate the EMD, if available, as mutually agreed genuine pre-estimated compensation

and damages payable to LIC for, inter alia, the time, cost and effort of LIC including consideration of

such bidder’s Proposal, without prejudice to any other right or remedy that may be available to LIC

hereunder or otherwise.

b) LIC requires that the Bidder provides professional, objective, and impartial advice and at all times

hold LIC’s interest paramount, avoid conflict with other assignments or its own interests, and act

without any consideration for future work. The Bidder shall not accept or engage in any assignment

that would be in conflict with its prior or current obligations to other projects or contracts, or that

may place it in a position of not being able to carry out the assignment in the best interests of LIC.

c) Without limiting the generality of the above, bidder shall be deemed to have a conflict of Interest

affecting the Selection Process, if:

i. the Bidder, or Associates (or any constituent thereof) and any other Bidder, or Associate(or any

constituent thereof) have common controlling shareholders or other ownership interest;

ii. such Bidder or its Associate receives or has received any direct or indirect subsidy or grant from

any other Bidder or its Associate; or

iii. such Bidder has a relationship with another Bidder, directly or through common third parties,

that puts them in a position to have access to each other’s information about, or to influence

the bid of either or each of the other Bidder; or there is a conflict among this and other


assignments of the Bidder (including its personnel and other members, if any) and any

subsidiaries or entities controlled by such Bidder or having common controlling shareholders.

The duties of the Bidder will depend on the circumstances of each case. While providing

services to LIC for this particular assignment, the Bidder shall not take up any assignment that

by its nature will result in conflict with the present assignment.

4.20.2 Warranty that there is no conflict of interest

The Vendor will warrant that, to the best of its knowledge after making diligent inquiry, at the date

of signing the contract no conflict of interest exists or is likely to arise in the performance of its

obligations under the contract. A Vendor will not have a conflict of interest that may affect the

Services.

4.20.3 Notification of a conflict of interest

a. The Vendor shall make a disclosure to LIC as soon as any potential conflict comes to its notice but in

no case later than 7 (seven) days and any breach of this obligation of disclosure shall be construed as

Conflict of Interest. LIC shall, upon being notified by the Vendor under this Clause, decide whether it

wishes to terminate his Services or otherwise, and convey its decision to the Vendor within a period

not exceeding 15 (fifteen) days.

4.21 Security

4.21.1 Compliance with LIC requirements

The Vendor will ensure that its Personnel comply with:

i. All relevant security and other requirements specified in LIC’s Information Security Policy, if

the same has been made aware by LIC;

ii. Any other security procedures or requirements notified, in writing, by LIC to the Vendor. The

Vendor must comply with such a security procedure or requirement, from the date specified

in the notice, or if none is specified, within five Business Days of receipt of the notice.

4.21.2 Security clearance

i. LIC may, from time to time, notify the Vendor of the level of security or access clearance

applicable to the Vendor's Personnel, and the date from which, or the period during which,

that clearance will be effective and the Vendor must comply with and ensure its Personnel

act in accordance with that notice.

ii. LIC is responsible for all costs associated with obtaining security clearances.

4.21.3 Removal of LIC Data

The Vendor will not, and will ensure that its Personnel do not:

I. Remove LIC Data or allow LIC Data to be removed from LIC's premises; or

ii. Take LIC Data or allow LIC Data to be taken outside of office premises of LIC.


4.22 Books and records

4.22.1 Vendor to keep books and records

The Vendor will:

i. keep adequate books and records, in accordance with Indian Accounting Standards, in

sufficient detail to enable the amounts payable by LIC under the contract to be determined;

ii. Retain books and records as mandated by law and the same would be made available to LIC.

4.22.2 Costs

The Vendor will bear its own costs of complying with clause 4.23.

4.23 Audit and access

4.23.1 Right to conduct audits and Inspection

LIC will have the right to inspect and test the infrastructure and system of the vendor at any time.

The vendor on demand from LIC shall carry out such tests in appropriate manner in the presence of

LIC's representatives and free of charge to LIC. The vendor will bear all costs of such inspections and

tests.

LIC or IRDA or Govt. Authority or a representative of LIC may conduct audits/ inspection relevant to

the performance of the Vendor's obligations under the contract. Audits/ Inspections may be

conducted of:

a) The Vendor's operational practices and procedures as they relate to the Contract, including

security procedures;

b) The accuracy of the Vendor’s invoices and reports in relation to the provision of the Services

under the Contract;

c) The Vendor's compliance with its confidentiality, privacy and security obligations under the

Contract;

d) Material (including books and records) in the possession of the Vendor relevant to the Services

or Contract; and

e) Any other matters determined by LIC/ IRDA/ Authority to be relevant to the Services or Contract

f) The vendor will make available all necessary and relevant records, facilities, access to the system

and access to personnel for audit by LIC or any representative authorized by LIC.

4.23.2 No reduction in responsibility

The requirement for, and participation in, audits does not in any way reduce the Vendor's

responsibility to perform its obligations in accordance with the Contract.

4.23.3 Survival

This clause applies for the Contract Period or till the termination or expiry of the Contract.


4.24 Force Majeure or Unforeseen events

4.24.1 Occurrence of unforeseen event

LIC or the vendor is excused from performing its obligations under the Contract to the extent it is

prevented by circumstances beyond its reasonable control (other than lack of funds for any reason

or any strike, lockout and labor disputes in respect of the Vendor only), including but not limited to

acts of God, natural disasters, acts of war, riots and strikes outside that party's organization.

4.24.2 Notice of unforeseen event

When the circumstances described in the contract arise or are reasonably perceived by the Affected

Party as an imminent possibility, the Affected Party will give notice of those circumstances to the

other party as soon as possible but within 7 days, identifying the effect they will have on its

performance. An Affected Party will make all reasonable efforts to minimize the effects of such

circumstances on the performance of the contract.

4.24.3 Termination

If non-performance or diminished performance by the Affected Party due to the circumstances

under the contract continues for a period of more than30 consecutive days or other period as

agreed, the other party may terminate the Contract immediately by giving the Affected Party written

notice.

4.24.4 Consequences of termination

If the Contract is terminated:

i. Each party will bear its own costs and neither party will incur further liability to the other;

ii. Where the Vendor is the Affected Party, it will be entitled to payment for Services

Accepted or work performed prior to the date of intervention of the circumstances

described in the contract.

4.25 Dispute Resolution

4.25.1 Reconciliation Process

If a dispute arises in relation to the conduct of the Contract (Dispute), a party must comply with

this clause before starting arbitration or court proceedings (except proceedings for urgent

interlocutory relief). After a party has sought or obtained any urgent interlocutory relief that party

must follow this clause 4.26.

Continuity of Performance: In the event of a dispute between the Party and the LIC, each party will

continue to perform its obligations under this Agreement during the resolution of such dispute

unless and until this Agreement is terminated in accordance with its terms.

4.25.2 Notification

A party claiming a Dispute has arisen must give the other parties to the Dispute notice setting out

details of the Dispute.


4.25.3 Parties to resolve Dispute

During the 30 days after a notice is given under clause 4.26.2(or longer period if the parties to the

Dispute agree in writing), each party to the Dispute must use its reasonable efforts through a

meeting of Senior Executive (or their nominees) to resolve the Dispute. If the parties cannot resolve

the Dispute within that period, then, any such dispute or difference whatsoever arising between the

parties to the contract out of or relating to the construction, meaning, scope, operation or effect of

the contract or the validity of the breach thereof, shall be referred to a sole arbitrator to be

appointed by mutual consent of both the parties herein.

If the parties cannot agree on the appointment of the arbitrator within a period of one month from

the notification by one party to the other of existence of such dispute, then the Arbitrator shall be

appointed by the Mumbai High Court. The provisions of the Arbitration and Conciliation Act, 1996

will be applicable and the award made there under shall be final and binding upon the parties

hereto, subject to legal remedies available under the law. Such differences shall be deemed to be a

submission to arbitration under the Indian Arbitration and Conciliation Act, 1996, or of any

modifications, Rules or re-enactments thereof. The Arbitration proceedings will be held within the

jurisdiction of Mumbai High Court. Any legal dispute will come under the sole jurisdiction of

Mumbai High Court only.

No interest will accrue on any disputed amount during the course of arbitration proceedings.

4.25.4 Confidentiality

Any information or documents disclosed by a party under this clause 4.26:

i. Must be kept confidential; and

ii. May only be used to attempt to resolve the Dispute.

4.25.5 Costs

Each party to a Dispute must pay its own costs of complying with this clause 4.26. The parties to

the Dispute must equally pay the costs of the arbitrator.

4.25.6 Termination of process

A party to the Dispute may terminate the dispute resolution process by giving notice to the other

party after it has complied with the provision of this clause 4.26. Clauses 4.26.4 and clauses 4.26.5

survive termination of the dispute resolution process.

4.25.7 Pre-reference or Pendente-lite interest

Vendor agrees that neither party shall be entitled for any pre-reference or pendente-lite interest on

its claims. Vendor agrees that any claim for such interest made by any party shall be void.

4.25.8 Breach of this clause

If a party to the Dispute breaches provision of this clause 4.26, the other party does not have to

comply with those clauses in relation to the Dispute.


4.26 Termination

4.26.1 Right to terminate

If Vendor fails to comply with the clause 4.10 for Performance Assessment and, if any part of the

service does not meet the specifications on three or more occasions, LIC may (in addition to its

other remedies) terminate the Contract immediately under the contract by giving the Vendor

written notice of 15 days.

4.26.2 Termination and reduction for convenience

i. LIC may, at any time, by a prior written notice of 30 days, terminate the contractor reduce the

scope of the Services.

ii. On receipt of a notice of termination or reduction the Vendor must stop work as specified in the

notice; take all available steps to minimize loss resulting from that termination and to protect LIC

Material and Contract Material; and continue work on any part of the Services not affected by the

notice.

iii. If the contract is terminated under the contract, LIC is liable only for payments Services rendered

before the effective date of termination;

iv. If the scope of the Services is reduced, LIC's liability to pay the Service Charges or to provide LIC

Material abates in accordance with the reduction in the Services.

v. LIC is not liable to pay compensation under clause iii in an amount which would, in addition to any

amounts paid or due, or becoming due, to the Vendor under the contract, exceed the total

Service Charges payable under the contract. The Vendor is not entitled to compensation for loss

of prospective profits.

vi. The systems that are complete and ready for delivery within 30days after the Vendor’s receipt of

notice of termination shall be accepted by LIC at the Contract terms and prices. For the remaining

systems, LIC may choose to have any portion completed and delivered at the Contract terms and

prices, and/or to cancel the remainder and pay to the Vendor an agreed amount for partially

completed systems and for materials and parts previously procured by the Vendor.

4.26.3 Termination by LIC for default

Notwithstanding what has been stated in Clause 4, LIC may, without prejudice to any other remedy for

breach of contract, by written notice of default sent to the Vendor, terminate the Contract in whole

or part, if the Vendor fails to deliver any or all of the systems within the period(s) specified in Scope

of Work of the RFP, or if the Vendor fails to perform any other obligation(s) under the Contract.

In the event of LIC terminating the Contract in whole or in part, LIC may procure, upon such

terms and in such manner as it deems appropriate, Systems or Services similar to those

undelivered, and the Vendor shall be liable to LIC for any excess costs for such similar systems or

Services. However, the Vendor shall continue the performance of the Contract to the extent not

terminated.


4.26.4 Termination for Insolvency

LIC may at any time terminate the Contract by giving written notice to the Vendor, if the Vendor

becomes bankrupt or otherwise insolvent. In this event, the termination will be without

compensation to the Vendor, provided that such termination will not prejudice or affect any right of

action or remedy, which has accrued or will accrue thereafter to LIC.

In case of termination under this clause, LIC is liable to pay for all the services performed by the

Vendor till the effective date of termination.

4.26.5 After termination

On termination of the contract, the Vendor must:

i. stop work on the Services;

ii. deal with LIC Material as directed by LIC; and

iii. Return all of LIC's Confidential Information to LIC.

4.26.6 Survival

The following clauses survive the termination and expiry of the contract:

i. Clause4.12 (Intellectual Property);

ii. Clause4.16 (Indemnity);

iii. Clause4.18 (Insurance);

iv. Clause4.19(Confidentiality and privacy);

v. Clause4.20 (Protection of personal information);

vi. Clause4.22(Security);

vii. Clause4.24(Audit and access);and

viii. Clause 4.27.9 (Knowledge transfer).

4.26.7 Severability

If for any reason whatever, any provision of this Agreement is, or becomes invalid, illegal or

unenforceable or is declared by any court of competent jurisdiction or any other instrumentality to

be invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions

shall not be affected in any manner, and the Parties shall negotiate in good faith with a view to

agreeing to one or more provisions which may be substituted for such invalid, unenforceable or

illegal provisions, as nearly as is practicable to such invalid, illegal or unenforceable provision. Failure

to agree upon any such provisions shall not be subject to the dispute resolution procedure set forth

under this Agreement or otherwise.

4.26.8 Termination does not affect accrued rights

Termination of the contract does not affect any accrued rights or remedies of a party.

4.26.9 Knowledge transfer

Subject to any qualification or provision to the contrary in the Scope of Work, the Vendor must

provide the following assistance to LIC on termination or expiration of the contract:

i. Transferring or providing access to LIC to all information stored by whatever means held by


the Vendor or under the control of the Vendor in connection with the contract; and

ii. Making Specified Personnel and Vendor Personnel available for discussions with LIC as may

be required. The time, length and subject of these discussions will be at the sole discretion of

LIC, provided that any matter discussed is not considered to reveal any' Commercial-in-

Confidence' information of the Vendor.

iii. The Parties agree that duration of Knowledge transfer shall in no event exceed for more than

90 days.

4.27 Exit Management

4.27.1 Purpose

4.27.1.1 This Schedule sets out the provisions which will apply on expiry or termination of the SA, the Project

Implementation, Operation and Management SLA.

4.27.1.2 In the case of termination of the Project Implementation and/or Operation and Management, the

Parties shall agree at that time whether, and if so during what period, the provisions of this

Schedule shall apply.

4.27.1.3 The Parties shall ensure that the parties themselves as well as their respective associated entities

carry out their respective obligations set out in this Exit Management Schedule.

4.27.2 Transfer of Assets

4.27.2.1 LIC shall be entitled to serve notice in writing on the Vendor at any time during the exit

management period as detailed hereinabove requiring the Vendor and/or its sub- contractors to

provide LIC with a complete and up to date list of the Assets within 30 days of such notice.

4.27.2.2 In case of contract being terminated by LIC, LIC reserves the right to ask the Vendor to continue

running the project operations for a period of 6 months after termination orders are issued.

4.27.3 Cooperation and Provision of Information

4.27.3.1 During the exit management period:

i. The Vendor will allow LIC or its nominated agency access to information reasonably required to

define the then current mode of operation associated with the provision of the services to

enable LIC to assess the existing services being delivered;

ii. promptly on reasonable request by LIC, the Vendor shall provide access to and copies of all

information held or controlled by them which they have prepared or maintained in accordance

with this agreement relating to any material aspect of the services (whether provided by the

Vendor or sub-contractors appointed by the Vendor). LIC shall be entitled to copy of all such

information. Such information shall include details pertaining to the services rendered and

other performance data. The Vendor shall permit LIC to have reasonable access to its

employees and facilities as reasonably required by LIC to understand the methods of delivery of

the services employed by the Vendor and to assist appropriate knowledge transfer.


4.27.4 Confidential Information, Security and Data

4.27.4.1 The Vendor will, promptly on the commencement of the exit management period, supply to LIC or

its nominated agency, the following:

i. information relating to the current services rendered and customer and performance data

relating to the performance including that of sub-contractors in relation to the services;

ii. documentation relating to the Project’s Intellectual Property Rights;

iii. documentation relating to sub-contractors;

iv. all current and updated data as is reasonably required for purposes of LIC transitioning the

services to its Replacement Implementation Agency in a format acceptable to LIC or its

nominated agency; .

v. All other information (including but not limited to documents, records and agreements) relating

to the services reasonably necessary to enable LIC, or its Replacement Implementation Agency

to carry out due diligence in order to transition the provision of the Services to LIC.

4.27.4.2 Before the expiry of the exit management period, the Vendor shall deliver to LIC or its nominated

agency all new or updated materials from the categories set out in 4.27above and shall not retain

any copies thereof.

4.27.4.3 Before the expiry of the exit management period, unless otherwise provided under the contract, LIC

or its nominated agency shall deliver to the Vendor, all forms of confidential information pertaining

to the Vendor, which is in the possession or control of LIC or its users.

4.27.5 Employees

Promptly on reasonable request at any time during the exit management period, the Vendor shall,

subject to applicable laws, restraints and regulations (including in particular those relating to privacy)

provide to LIC or its nominated agency, a list of all employees (with job titles) of the Vendor dedicated

to providing the services at the commencement of the exit management period.

4.27.6 Transfer of Certain Agreements

On request by LIC or its nominated agency, the Vendor shall effect such assignments, transfers,

licenses and sub-licenses as LIC may require in favor of LIC, or its Replacement Implementation

Agency in relation to any equipment lease, maintenance or service provision agreement between the

Vendor and third party lessors, vendors, and which are related to the services and reasonably

necessary for carrying out of replacement services by LIC or its nominated agency or its Replacement

Implementation Agency.

4.27.7 Rights of Access to Premises

4.27.7.1 At any time during the exit management period, the Vendor will be obliged to give reasonable rights

of access to (or, in the case of located on a third party's premises, procure reasonable rights of

access to) LIC or its nominated agency and/or any Replacement Implementation Agency in order to

make an.

4.27.7.2 The Vendor shall also give LIC or its nominated agency, or any Replacement Implementation Agency

right of reasonable access to the Vendor’s premises and shall procure for LIC or its nominated


agency and any Replacement Implementation Agency rights of access to relevant third party

premises during the exit management period and for such period of time following termination or

expiry of the contract as is reasonably necessary to migrate the services to LIC or its nominated

agency, or a Replacement Implementation Agency.

4.27.8 General Obligations of the Vendor

4.27.8.1 The Vendor shall provide all such information as may reasonably be necessary to affect as seamless

a handover as practicable in the circumstances to LIC or its nominated agency or its Replacement

Implementation Agency, which the Vendor has in its possession or control at any time during the

exit management period.

4.27.8.2 For the purposes of this, anything in the possession or control of the Vendor, its associated entity,

or sub-contractor is deemed to be in the possession or control of the Vendor.

4.27.8.3 The Vendor shall commit adequate resources to comply with its obligations under this Exit

Management Schedule.

4.27.9 Exit Management Plan

4.27.9.1 Vendor shall provide LIC or its nominated agency with a recommended exit management plan ("Exit

Management Plan") which shall deal with at least the following aspects of exit management in

relation to the as a whole and in relation to the Project Implementation, and the Operation and

Management SLA.

i. A detailed program of the transfer process that could be used in conjunction with a

Replacement Implementation Agency including details of the means to be used to ensure

continuing provision of the services throughout the transfer process or until the cessation of

the services, and of the management structure to be used during the transfer;

ii. plans for the communication with such of vendor's sub-contractors, staff, suppliers,

customers and any related third party as are necessary to avoid any material detrimental

impact on the LIC’s operations as a result of undertaking the transfer;

4.27.9.2 (if applicable) proposed arrangements for the segregation of the Vendors’ networks from the

networks employed by LIC and identification of specific security tasks necessary at termination;

Plans for provision of contingent support to LIC, and Replacement Implementation Agency for a

reasonable period after transfer. The terms of payment as stated in the Terms of Payment Schedule

include the costs of vendor complying with its obligations under this. In the event of termination or

expiry of Contract, and Project Implementation, each Party shall comply with the Exit Management

Plan. During the exit management period, vendor shall use its best efforts to deliver the services.

Payments during the Exit Management period shall be made in accordance with the Terms of

Payment Schedule. This Exit Management plan shall be furnished in writing to the LIC within 90 days

from the date of contract.

4.28 Notices and other communications

Any notice given by one party to the other pursuant to the contract shall be sent to other

party in writing.


4.28.1 Service of notices

A Notice must be:

a) In writing, in English and signed by a person duly authorized by the sender party; and

b) Hand delivered or sent by prepaid post to the recipient's address for Notices, as varied by any

Notice given by the recipient to the sender.

LIC’s Address for notices:

Executive Director (IT/BPR)

Life Insurance Corporation of India, Central Office,

Information Technology - BPR Department,

2nd Floor, South Wing, "Jeevan Seva Annexe",

Santacruz (W), S. V. Road, Mumbai – 400054.

Email: [email protected]

4.28.2 Effective on receipt

A Notice given in accordance with the contract takes effect when it is taken to be received (or at a

later time specified in it), and is taken to be received:

i. If hand delivered, on delivery;

ii. If sent by prepaid post, on the second Business Day after the date of posting (or on the

seventh Business Day after the date of posting if posted to or from a place outside India).

4.29 Miscellaneous

4.29.1 Varying the Contract

The contract may be varied only in writing signed by each party.

4.29.2 Approvals and consents

Except where the contract expressly states otherwise, a party may, in its discretion, give

conditionally or unconditionally or withhold any approval or consent under the contract.

4.29.3 Assignment and novation

A party may only assign its rights or novate its rights and obligations under the contract with the

prior written consent of the other party.

4.29.4 Further action

Each party must do, at its own expense, everything reasonably necessary (including executing

documents) to give full effect to the contract and any transaction contemplated by it.

4.29.5 Waiver

Waiver of any provision of or right under the contract:

i. must be in writing signed by the party entitled to the benefit of that provision or right; and

ii. Is effective only to the extent set out in any written waiver.


4.29.6 Relationship

i. The parties must not represent themselves, and must ensure that their officers,

employees, and agents do not represent themselves, as being an officer, employee,

partner or agent of the other party, or as otherwise able to bind or represent the other

party.

ii. The contract does not create a relationship of employment, agency or partnership between

the parties.

4.29.7 Announcements

i. The Vendor must, before making a public announcement in connection with the contract

or any transaction contemplated by it, obtain LIC's written agreement to the

announcement.

ii. If the Vendor is required by law or a regulatory body to make a public announcement in

connection with the contract or any transaction contemplated by the contract, the Vendor

must, to the extent practicable, first consult with and take into account the reasonable

requirements of LIC.

4.29.8 Governing law and jurisdiction

The contract shall be governed by and construed in accordance with the laws of India, without giving

effect to conflict of law rules. Each party irrevocably and unconditionally submits to the non-

exclusive jurisdiction of the courts of the jurisdiction specified in Clause 4.27 and hence, any legal

dispute will come under the jurisdiction of Mumbai High Court only.

4.30 Performance Guarantee

The proceeds of the performance guarantee shall be payable to LIC as compensation for any loss

resulting from the Vendor’s failure to complete its obligations under the Contract.

The performance guarantee will be discharged by LIC and returned to the issuing Bank with

intimation to the Vendor not later than 60 days following the date of completion of the Vendor’s

performance obligations including any warranty obligations under the contract.

In the event of any contract amendment, the Vendor shall, within seven days of receipt of such

amendment, furnish the amendment to the Performance guarantee rendering the same valid for 60

days after the completion of performance obligations including warranty obligations from the

completion of the amended Contract period.

4.31 Inspection and Tests

The inspection of the systems shall be carried out to check whether the solution software is in

conformity with the technical specifications and quantity attached to the contract. The Vendor will

dispatch the systems to the designated office of LIC, after internal inspection and testing.

4.31.1 System Acceptance & Solution Acceptance

System shall be deemed to have been accepted by LIC, subsequent to its commissioning, when all the

activities as defined in the scope of work related to the acceptance of system have been successfully


executed and completed and a certificate from the duly authorized official of LIC not below the rank

of Assistant Divisional Manager, in writing, is obtained by the Vendor. The date of acceptance of

system will be the one stated in the Certificate from LIC. The entire System and components

deployed should function continuously without any problem for 30 days as a pre-requisite for the

Acceptance Certificate as required. Acceptance sign-off cannot be by email/fax or from officials not

authorized for such purpose. System Acceptance Test will be done Onsite to check whether the

performance of the system is as per the requirements mentioned in the RFP.

4.31.2 Acceptance Testing and sign off

Entire system will be tested for all functionalities of the system, whether the system is capable

enough to cater t o all the requirements mentioned in this RFP. The Solution acceptance test will

check for SLA’s mentioned in this RFP, in case if the solution is not able to meet the SLA’s, vendor is

supposed to provide additional/improved hardware/software so as to meet the defined SLA’s.

4.31.3 IPv6 Compliance

The proposed solution covering all Hardware, Software, Operating System and other related software

must be IPv6 compliant and must have capability to secure IPv6 networks and also secure against

IPv6 networks. Compliance in this regard should be submitted along with the technical specifications

in the technical bid documents. The solution complete in all respects, should be either IPV6 Compliant

or should be IPV6 supported.

4.31.4 Compliance of supplied systems & solution for date data

Vendor represents and warrants that the Systems(Software & Hardware) and the overall solution being

acquired pursuant to the contract under this RFP is designed to be used prior to, during and after the

calendar Year 2000 A.D. ("year 2000") or any date for that matter, and that the software will operate

during each such time period without error relating to date data specifically including any error

relating to, or the product of, date data which represents or references different centuries or more

than one century along with the correct treatment of the year 2000 and leap years.

4.32 Support to be provided by LIC

LIC will provide the following support, post the award of the contract to the successful bidder:

a) Provide the information on current IT infrastructure already available;

b) The aspirations / expectation of the system which is planned to be procured;

c) Identify the project manager to ensure complete involvement from start to the finish of the

project;

d) Setup meeting with stakeholders in the project; and

e) Make available any earlier reports or information available with LIC that is relevant.

f) Provide sitting space for maximum 10 workstations at Mumbai with network connectivity.

Vendor is responsible for the Development environment. Please note all the software

development tools, desktops/laptops/servers, network cables etc. including installation;

configuration is to be arranged by the bidders. LIC will only provide sitting space for the SI

resources.


4.33 Performance Assessment/Penalties

Bidder will submit project plan and detailed timelines covering all the phases of all activities listed in

the RFP to be completed within the mentioned project duration. This project plan and detailed

timelines should be submitted with signed contract; else contract will not be accepted by LIC. Once

approved by LIC, this plan and timelines will be final.

4.33.1 Milestone Schedule:

Vendor shall perform all services and deliver all deliverables in accordance with the Milestone

Schedule. In the event that vendor(s) fails to meet any Milestone Date, in addition to any other legal

or equitable remedies available to LIC, vendor(s) and LIC agree that the amount of damage payable by

vendor(s) to LIC will be the following amount for the delay in number of weeks or part thereof

beyond the applicable Milestone Date for project deliverables:

There shall be a penalty for non-adherence to the time schedule (Milestone Schedule). The total

penalty will be capped at 10% of the L1 price (Contract Value).

4.33.2 Penalties:

Sums as specified in the Service Level Agreement Clause. If the penalties, during the implementation

stage, are beyond 10% of the contract value then LIC may rescind the Contract and shall be free to

get it done from some other source at the risk and cost of vendor(s). Vendor(s) may not be allowed

to participate in bids floated by LIC for a period of 3 years. To the extent that a material failure of

performance of the obligations attributable solely to an act or omission of LIC causes vendor(s) to

fail to meet a Milestone Date, vendor(s) shall be entitled to a day for-day extension of the applicable

Milestone Date caused as a result of LIC’s delay

Vendor(s) shall pay to LIC the amounts specified in this Section as liquidated damages and not as

penalty. Damages payable under this Section shall not exceed Ten (10%) percent of the L1 price.

Vendor(s) shall pay any amounts due to LIC as liquidated damages hereunder within 60 days of the

missed Milestone Date, or, at LIC’s option, such amounts may be deducted from all or any portion of

the total fees payable pursuant to this Agreement or through encashment of Bank Guarantee. LIC

shall notify vendor(s) in writing of any claim for liquidated damages pursuant to this Section before

deducting or recovering such sums from the fees or bank guarantee as applicable.

4.33.3 Acceptance:

All services and deliverables shall be subject to the LIC’s review and approval. In the event that an

Acceptance Test has not been met by the applicable Acceptance Date, in addition to any other legal

or equitable remedies available to LIC, the Vendor and LIC agree that the amount of damage payable

by the Vendor to LIC will be the following amounts beyond the two-week period after the Acceptance

Date that, by reason of the Party’s failure to correct any performance defects revealed during

Acceptance Testing, the Acceptance Test is not met:

0.1% of the contract value per week of delay or part thereof for the first 8 weeks. Thereafter, the rate

of penalty will be 0.5% of the contract value per week or part thereof.


5. Executive Summary of Scope of work

5.1 Background:

LIFE INSURANCE CORPORATION OF INDIA (LIC) is a major public sector enterprise and the largest insurer in

India and is engaged in the business of life insurance. Currently, LIC has the following structure:

o Central Office - Headquarters at Mumbai

o Eight Zonal Offices at Bhopal, Chennai, Delhi, Hyderabad, Kanpur, Kolkata, Mumbai, Patna.

o 113 Divisional Offices under the Eight Zonal Offices

o 2048 Branch Offices with approximately 1500+ satellite offices - spread across the length &

breadth of India

o 74+ Pension & Group Superannuation Scheme Offices

o Overseas operations in few Countries, such as Bahrain, United Kingdom, Fiji, Mauritius, Saudi

Arabia, Nepal, Sri Lanka, Singapore, Bangladesh, Kenya etc.

5.1 As of today the I.T. scenario in LIC is:

o LIC has a fully computerized and networked environment connecting all our offices across the

country.

o All the offices of LIC are interconnected by a Wide Area Network.

o We have more than 28 Crore live policies distributed across the 2048 Branches.

o We have hosted our own website www.licindia.in. LIC has also implemented the Online Portal

which caters to our Customers, Marketing channels and Employees. We are offering various

services to our policyholders through our website, such as Payment of premium, Loan

repayment, Policy status, online purchase of Insurance Policies etc.

5.2 CDW OVERVIEW.

Following is an overview of the CDW covering all business processes

http://www.licindia.in/


5.3 PRESENT SYSTEM OVERVIEW.

LIC has implemented customer identification by use of the de-duplication tool Data Clustering Engine – DCE

by Informatica. The current de-duplication tool is able to identify unique customers based on parameters like

Name, Date of Birth, Gender, Address etc.

De-duplication process of identifying the unique customers is a critical requirement of our business and it is

expected that the bidder takes into account the requirement of LIC for uniquely identifying customers and

households and delivers the same as a part of this project, though a well-established industry standard

Enterprise level GUI based Tool.

Current process flow: Periodical Batch Processing to deduplicate incremental data.

Present clustering criteria: Name, Gender, Address, DOB etc.

No of policies: 70 Cr

No of customers : 50 Cr


6. Scope of Work

6.1 CDW OPERATIONS VOLUMES EXPECTED FROM DE-DUPLICATION SOLUTION

Following are our projections for various parameters over the next five years.

Number of Policy Records ( including Policy, Agent, Customer etc.) for Historical deduplication

80,00,00,000

Number of estimated Customers 50,00,00,000

Average number of daily incremental policy records for deduplication

1,50,000

Average number of daily Online Queries for search 1,50,000

Number of concurrent users for search 100

Above parameters are given only for arriving at correct hardware/software configuration. 6.2 Detailed Scope of Work

Proposed tool should cater to the following functionalities and service deliverables:

6.2.1 Identification of Unique customers. 6.2.2 Facility to throw out exceptions for near match / likely cases of customers. 6.2.3 Facility to verify record by record and implement change by the users and repopulating the same

in the database. 6.2.4 The software licenses and systems proposed for this activity should be able to do the customer

matching exercise for a minimum of 70 Cr. records historical and incremental records of 5 Lakhs. 6.2.5 Proposed solution should complete daily incremental batch of 5 lakh records within 6 hours. 6.2.6 This proposal is floated for seeking solutions for uniquely identifying customers through a well-

established industry standard GUI based Enterprise Tool. We need more comprehensive, accurate and faster tools to fix old limits and errors. Solution from the prospective bidders having proven experience in similar implementation and competence in the field. We expect Enterprise solution on the count of speedy, advantageous and accurate data clustering.

6.2.7 Bidder is expected to manage the entire data quality and master data life cycle at LIC right from: Profiling, Standardizing, Matching and Monitoring.

6.2.8 The solution should provide pre-data ingestion quality checks rules which will be helpful in identifying data issues and generating custom alerts.

6.2.9 The bidder is responsible for proper configuration and implementation of deduplication activity for the historical data available in CDW and clustering incremental data and also to meet the real time entity resolution requirement for other units of the corporation with web based service.

6.2.10 The solution should provide an option for forceful merger or splitting for exceptional negative or positive pairs / groups of records respectively.

6.2.11 Adequate Hardware requirements for speedy and hassle free processing of historical and incremental data. Proposed solution should take care of necessary Hardware, Network switches, RDBMS, OS, Application servers and other software.

6.2.12 The Bidder should give complete solution for building and maintaining a Customer Data Platform & then Supply, Install Implementation, Customization, and Integration with other systems, Data Migration, Testing, Training, Onsite Support and Maintenance of the solution.

6.2.13 The licenses for the proposed solution should be sufficient to meet the RFP requirement. 6.2.14 Access to the tool should be allowed to as many users as finalized by LIC. 6.2.15 System should be capable of handling 100 concurrent users for real time search-match requests.


6.2.16 Expected response time for real-time search requests : up to 3 seconds 6.2.17 Vendor shall monitor progress of all the activities related to project implementation and shall

submit progress reports with reference to all related work, milestone and latest status during the implementation phase on a weekly basis.

6.2.18 LIC can inspect and monitor the progress / performance of the work / services at any time during the project implementation.

6.2.19 Solution should be independent & integrate with the CDW Databases. 6.2.20 Impart Training to LIC’s designated officials on the Solution & provide Onsite Support as per

defined terms & conditions. 6.2.21 The solution should be comprehensive, complete, correct, scalable, seamless, interoperable, and

configurable. All unpredicted issues are to be resolved immediately. 6.2.22 Conduct and support data quality and security audits. 6.2.23 Monitor service levels and provide regular service level agreement (SLA) compliance reports. 6.2.24 Corporation requirement for the following types of Entity Resolution in real time using API :

1:1 in this two records are to be compared on demographic attributes 1:N in this each input record is to be matched against Customer Database on demographic attributes.

6.3 Essentials

6.3.1 Tool should have capability to suppress redundant / Noise words Synonymous or differently spelt words having the same meaning should be treated as exact match. and should have add / delete facility for the same.

6.3.2 The solution shall be capable of handling following variations that could occur in name: 6.3.2.1 Sequence Variation : Variation in the order of components 6.3.2.2 Spelling :Variation in spelling in individual components 6.3.2.3 Splitting : Split/merger of few components 6.3.2.4 Abbreviation: Certain components abbreviated (unexpanded initials) 6.3.2.5 Missing/Extra Part: Certain components missing/extra. 6.3.2.6 Typos , Phonetic/cultural variations 6.3.3 It is suggested that additional attributes like mobile number, Email ID, PAN number and Bank

account number should be referred in primary comparison criteria where ever available. 6.3.4 Any new features, criteria, rules that can be successfully experimented to have an additional

good number of genuine mergers will be appreciated. The selection of these new attributes and allotment of relevant weightage to each attribute should ensure proper equilibrium between uniformity and diversity of the different customer data segments.

6.3.5 Proposed Solution should have all functionalities and inbuilt latest features like data cleansing, pattern learning, exception handling etc.

6.3.6 It should allow all alterations addition to noise / synonymous word bank and word rules. 6.3.7 To provide a simulation environment to perform function calls in exactly the same way proposed

application program works. This Work Bench facility should be provided for understanding the actual comparison process and stage wise score allotted for any false positive/negative pair of records.

6.3.8 The rules that define how the Key Building, Search Strategies and Match Purposes operate on a particular population of data should be made available for ready reference.

6.3.9 LIC may decide to continue existing customer IDS’ or may allot fresh customer IDS. 6.3.10 User interface required to override border line cases. 6.3.11 Uses AI/ML and clustering and NLP algorithms to efficiently identify multiple references to the

same real-world entity. 6.3.12 Provision for Disk based back up as per backup policy mentioned in RFP.


6.4 Deliverables

6.4.1 Provide Customer Data with Unique Customer Id. 6.4.2 Provide GUI interface to monitor the Process. 6.4.3 Provide Dashboard with all details 6.4.4 Provide GUI for defining matching rules & tolerances of match etc. 6.4.5 Provide GUI for User Access Management. 6.4.6 Provide interface to look and take decision on matcher - checker policy. 6.4.7 APIs for the real time Entity Resolution/De duplication of Demographic attributes from multiple

sources. 6.4.8 Turnkey basis supply, installation and configuration of Hardware, Software and other components for

the system. 6.4.9 Design, development, integration, testing and rollout of the solution meeting the Key Architectural,

functional and design principles mentioned in the RFP. 6.4.10 Perform unit testing, and provide requisite support for acceptance testing. 6.4.11 Periodic examination of the rules to optimize the solution in terms of results quality and response

time. 6.4.12 Provide Training and documentation to the users. 6.4.13 Provide SLA Compliance Report. 6.4.14 Conduct and support data quality and security audits. 6.5 Proof of Concept (POC)

As part of Technical Evaluation process, POC by each of the OEM’s of the Solutions, proposed by the

participating bidders, will be conducted onsite at LIC premises on hardware provided by LIC. Single POC will

be conducted by each OEM as per following:

1. The bidders shall arrange the POC by the respective OEMs.

2. LIC will provide sample data set of 20 million records consisting of following fields:

a. Policy Number ( Records Identifier)

b. Date of Birth

c. Name

d. Address with Pin Code

e. Gender

3. Respective OEM’s shall submit hardware configuration required to conduct the POC.

4. LIC may normalize Hardware sizing to be provided to each OEM for the POC.

5. All activities related to POC to be completed within 3 weeks from the provisioning of HW. No

extension will be provided.

6. The Bidder will have to set up the system, conduct the POC and submit the results/ reports.

7. Accuracy of the POC will be computed on the basis of True/False/Positive/Negative pairs.

8. If a solution fails to meet the POC qualification criteria, the respective Bidders will be considered as

disqualified under technical evaluation.

9. Details of the POC methodology, evaluation and qualification criteria of the same will be shared

before POC.


6.6 Implementation requirements

Bidder has to

Supply, Install and commission Hardware and software for Development, Testing and production setup at Primary site.

Scalability-The Hardware supplied should be scalable w.r.t memory, storage space, processor etc. The

proposed hardware should be scalable such that at a later stage additional servers and storage can be

added to the Solution.

Hardware to be supplied should include Rack Mounting kits, network switches, KVM switches and

cables etc. Rack will be provided by LIC.

Hardware proposed should be enterprise grade and should be under warranty of five years with OEM

and should be covered under back to back support. MAF, as given in Annexure-XIV, is to be submitted

as part of eligibility bid.

The Hardware proposed should conform to the following specifications :

i) Server: Servers should be present in the leaders or challengers quadrant of latest Gartner’s Magic

quadrant for Modular Servers.

ii) Storage: Storage should be present in the leaders or challengers quadrant of latest Gartner’s

Magic Quadrant for General Purpose Disk Arrays.

Backup- Bidder to incorporate Disk based Backup solution which will be capable of backup of

Deduplication solution proposed as part of this RFP.

Proposed backup policy of Data Deduplication solution:

o Daily Incremental Backup ( Disk space can be reused after full weekly backup )

o Weekly Full Backup (Disk space can be reused after full monthly backup )

o Monthly Full Backup (Disk space can be reused after full yearly backup )

o Yearly Full Backup(Disk space be preserved for five years )

Supply all development environments for each software platform required for development and testing.

6.7 Annual Maintenance Contract

The bidder is required to provide management and Maintenance of all Software and Hardware, the

complete Solution proposed through services of onsite or visiting resources, back to back support with

OEM for five years including warranty period.

1) AMC time period & maintenance charges:

The rate for providing all inclusive Comprehensive Annual Maintenance Service of the solution

provided as part of this RFP including Hardware and software, applicable for entire project period of

Five years. These rates shall remain fix and valid for a period of five years.

2) The comprehensive maintenance during warranty and post warranty would be inclusive of all

spares needed to be replaced.

3) The bidder shall guarantee the availability of spares for a period of 5 years and further extension

period including warranty period in respect of all the hardware and hardware accessories.


4) The Vendor will have to maintain the hardware and software products procured for the purpose as

part of this tender for a period of at least 5 years and further extension period including warranty

period

UAT of the solution will be done at every stage of implementation from design to performance testing. Performance testing will be done for accuracy in identifying customer ID, query response time and no of concurrent users. The system should meet the SLA mentioned in the RFP. In case SLA is not met, bidder has to provide the required additional Hardware/Software with no extra cost to LIC. 6.8 ONSITE Support

The vendor has to provide adequate, competent and dedicated resources during the implementation phase

as well as post GO-LIVE of the project. Vendor is responsible for maintaining deliverables

(Hardware/software) as part of this RFP for entire project period. Vendor is responsible for day to day activity

including data extraction, deduplication and backup of solution provided as part of the RFP.

The resources provided for on-site implementation and support to fulfil the following criteria:

o He/she should be a professionally / OEM Certified in his/her area of expertise.

o He/she should be a permanent employee and be on the role of the Vendor for minimum one

year prior to the award of the contract.

o He/she should have worked onsite for at least one project of proposed solution for a period of

at least one year.

The Vendor should ensure to depute only appropriately qualified and experienced resources

committed to work on the project. The entire implementation team composition with CV of each

resource (as per annexure - X), I-card copy, photograph and a declaration to adhere to the NDA terms

should be submitted along with signing of contract. LIC may refuse to accept any resource sought to be

deployed if he/she is found to be lacking in experience or qualification to work on the project. The

Team shall be same throughout the implementation of the project till the GO-LIVE stage of the project

and no change of resources will be acceptable to LIC beyond 10% of total resources. However this

condition will not apply for onsite core project team.

The vendor to provide all Hardware/Software/Licenses that is required for its implementation team for

successfully implementing and supporting the project.

Vendor has to give details of resources required for

o during implementation

o Post Go Live.

The Vendor team will work closely with LIC personnel throughout the implementation of the project.

The resources will be responsible for all day-to-day operational activities including performance

monitoring, system tuning & optimization with regards to the entire project. Responsibilities for onsite

resources to include

o System monitoring and maintenance.

o Database tuning activity including but not limited to Workload Management, Performance

enhancement, Statistics collection/management

o Archive and restore of requested Data from all sources.


o Write scripts for data loading , Data extraction

o Creating data loading logs and reports for daily deduplication activity

o Quarterly measurement of all SLA’s mentioned in this RFP.

7 Project Timelines

The bidder will be required to provide all necessary assistance to ensure successful implementation of the project from the time of engagement.

All the hardware components and the software, implementation, migration, onsite resources as mentioned in the RFP are expected to be delivered as per schedule given below. Non-adherence to time schedule would invite application of penalty as per SLA

7.1 Milestone Schedule: -

Sr.No. Activity Delivery Schedule

1 The details of information required

from LIC

within 1 week from the date of

Purchase Order or Contract

2 Submission of Detailed Scope of Work

and Detailed Project Implementation

Plan

Within 2 Weeks from the receipt of

information required from LIC

3 Delivery of software , hardware etc. 7 weeks from the date of Purchase

Order or Contract

4 Project Implementation: Installation,

Implementation, Migration, UAT and GO

LIVE.

20 weeks from the date of Purchase

Order or Contract

5 Deployment of On-site support After Go-live

7.2 PENALTIES FOR NOT MEETING THE TIME SCHEDULES

Penalty will be applicable as mentioned in clause 4.33.

7.3 Service Level Agreement (SLA) and Penalties

Successful vendor(s) will have to agree to SLA and penalty clauses as given below. It will form part of the contract.


The penalty so calculated will either be adjusted with the payments or will be separately realized from

the bidder.

Sr. No. Description

Penalty, if not resolved within the

Resolution time

1 Delay in request for details of information

from LIC beyond 1 week from the date of

receipt of LIC’s letter about his selection as

successful bidder

0.01 % of the Contract Value for every

week of delay

2

Delay in submission of Details Project Plan 0.01 % of the Contract Value for every

week of delay

3 a) Delay in Delivery of all hardware,

software, licenses etc. beyond 7 weeks

from the date of purchase order

0.02 % of the contract value per week of

delay

b) Delay in project implementation period

beyond 20 weeks from the date of

purchase order

0.2 % of the contract value per week

c) Delay in posting of on-site support

beginning at Go-live

3 % of the annual on-site charges per

week of delay

System Uptime

4 99% uptime (excluding scheduled down

time of 8 hours) calculated on quarterly

basis.

NIL

5 Uptime between 95% to 98.99% 1 % of AMC.

6 Uptime below 95% 5 % of AMC.

Deduplication Batch execution timing

7 Execution of daily incremental batch

beyond 6 hours

0.01 % of contract value on each instance

Query Response Time

8 Average Quarterly Query Response Time

more than 3 seconds.

1 % of contract value


On-Site Support

9 Non availability of onsite support resource

Rs. 5000 per business day per person.

10 Failure of The on-site support, resources

to submit the reports and provide

satisfactory services as defined in the RFP.

Rs. 5000 per daily incremental deduplication

cycle

8 Roles and responsibilities

The following presents the roles and responsibilities along with the deliverables of the LIC and Vendor during

the envisaged phases comprising conceptualization, development, implementation/ support and exit phase.

8.1 Role of LIC

1. LIC shall provide Data centre space with adequate space, air conditioning, lighting, and electricity.

2. LIC shall provide sitting place for maximum 10 persons or for such numbers as agreed jointly with the

vendor during the project implementation stage. However, vendor is required to ensure proper

laptops/desktops with software tools and other requirements for their team members.

3. LIC shall deploy project coordinator, to ensure:- - Availability of LIC resource for information sharing of existing system.

- conduct review meetings, on daily schedule to ensure project progress according to the targeted

mile stones.

4. Review of the security measures and documents.

5. Review completeness of Design, Coding, manuals documents, suggest changes to make it more

complete and user friendly

6. Review delivery & installation of all supplied hardware & software.

8.2 Role of Vendor

1. To provide the Deduplication Solution as per requirement of this RFP.

2. The vendor should ensure that all the licenses, peripherals, accessories, sub-components required for

the functionality and completeness of the solution, including but not limited to devices, equipment,

accessories, patch cords ( copper/fibre) , cables, software, licenses, tools, etc. should also be

provisioned according to the requirement of the solution. If the vendor has not provisioned some

components, sub-components, assemblies, sub-assemblies as part of bill of material in the bid, the

vendor will have to provide the same to meet the solution requirements at no additional cost and

time implications to the LIC.

3. During entire project period, if the performance of the system is not meeting RFP requirements, it will

be the bidders’ responsibility to provide additional/improved Hardware/Software to meet the

expected performance at no extra cost to LIC.


4. After award of contract, the vendor needs to deploy a project team and a project manager to manage

the project at LIC.

5. Deploy onsite project and development team with required resources and tools for the custom

application development.

6. To deliver and install the hardware and software as per RFP.

7. To provide onsite support for hardware and software maintenance, enhancements and modifications.

8. To conduct training and knowledge transfer with system overview and solution walkthrough.

9. To provide and implement latest software updates/upgrades/patches for the systems provided as

part of this RFP including Database, Deduplication software, Backup software and other software

during entire project period.

Executive Director (IT/BPR)


9 Annexures

Annexure – I Non-Disclosure Agreement

(No deviations in wordings permitted)

(To be executed over Rs. 500 Stamp/Franked paper & notarized)

This Non-disclosure Agreement (“NDA”) is made and entered into this __ day of _______ in the year 2021.

BY AND BETWEEN

Life Insurance Corporation of India, with registered office at Central Office, ‘Yogakshema’, J B Marg, Mumbai 400 021,

hereinafter referred to as “LIC”

AND

<Company Name> a company incorporated under the laws of Indian Companies Act, 1956 and having its principal

place of business at

< Company Name & Address> shall be referred to herein as a “Respondent”.

LIC and the Respondent shall individually be referred to as “Party” and collectively referred to as “Parties”.

WHEREAS, the Respondent is aware that while responding to LIC’s Request For Proposal (RFP) REF: LIC/CO/IT-

BPR/CDW-DEDUP/2021-22 dated 09.04.2021, the Respondent may be gathering information on LIC’s Business/

Operations, certain proprietary information such as Technically and commercially detailed information regarding the

respective products & service offerings, Organization, decision processes, technical infrastructure, working processes

and delegation of responsibilities, project management and planning methods, reports, plans and status including but

not limited to technical manuals, specifications, product features, customer list, specializations, documents, financial

statements and business/development plans etc., (“Proprietary Information”) indicated as confidential by LIC and

made available to the Respondent while responding to the RFP, is privileged and strictly confidential to and / or

proprietary of LIC.

WHEREAS, Respondent agrees to receive the Proprietary Information or other information from LIC and treat all such

information as confidential information and to safeguard LIC’s confidential information, property, information systems,

network, databases and other data.

NOW, THEREFORE, in consideration of the recitals set forth above and the covenants set forth herein, the Respondent

agrees that:

Respondent agrees to hold all Confidential Information received from LIC in confidence. Respondent will use such

Confidential Information only for the purpose of developing the Response to the said RFP; restrict disclosure of such

Confidential Information to its employees and employees of its affiliated or partner companies with a need to know

and inform such employees of the obligations assumed herein. Respondent will not disclose such Confidential

Information to any third party without the prior written approval of LIC.

The Confidential Information means information which may be in any form including but not limited to oral, written or

printed information or Information in electronic form, data, studies, consultants reports, trade secrets, proformas and

other financial and trade/commercial information, computer models and programs, contracts, plant designs and

configurations, plant performance data or other material of any kind or nature in whatever form. Wherever,

information is given orally, within 48 hours, the receiving party should receive the information in writing along with the

confidentiality statement from the other party.


Without the prior written consent of LIC or except as otherwise provided herein, the Respondent will not:

Distribute or disclose to any other person any of the Confidential Information;

Permit any other person to have access to the Confidential Information;

Use the Confidential Information for any purpose other than the Permitted Use; or disclose to any other person

That discussions, investigations or negotiations are taking place concerning a possible transaction between the Parties,

or the terms, conditions, status or other facts regarding a possible transaction between the Parties, or that Respondent

has received Confidential Information from LIC. Notwithstanding the above, Respondent may disclose the Confidential

Information, and portions thereof to its directors, officers, employees and representatives of its advisors (collectively,

"Representatives") who need to know such Confidential Information for the purpose of evaluating a possible

transaction between the Parties. It is understood that the Respondent will inform their respective Representatives of

the confidential nature of the Confidential Information and will require its Representatives to be bound by this

Agreement and not to disclose the Confidential Information to any other person.

The Respondent agrees to be responsible for any breach of this Agreement by its Representatives.

Respondent agrees to protect the Confidential Information received from LIC with the same degree of care as it

normally exercises to protect its own proprietary information of a similar nature. Respondent agrees to promptly

inform LIC of any unauthorized disclosure of LIC’s Confidential Information.

The Respondent shall ensure that in no case its employees or representative uses any USB or connectivity device in the

hardware systems of LIC without the permission from LIC.

The Respondent shall ensure that their employees will not disclose any information of LIC even after they cease to be

the employees of the Respondent. The Respondent shall ensure this by its own internal agreements.

Confidential Information does not include information that Respondent can reasonably prove, falls within any of the

following:

Information that either is legally in either party’s possession or publicly available to either party prior to the

disclosure of such information hereunder;

Information that, subsequent to its disclosure hereunder, becomes publicly available to either party without any

violation of this Agreement by either party;

Information that becomes legally available to either party on a non-confidential basis from any third party, the

disclosure of which to either party does not, to either party’s knowledge, violate any contractual or legal

obligation such third party has to either party with respect to such information ;

Information that is independently acquired or developed by either party which can be evidenced by written

records; or information that is explicitly approved for release by written authorization of LIC.

In the event that Respondent is required by law in any judicial or governmental proceeding to disclose any Confidential

Information, the Respondent will give LIC prompt written notice of such request so that LIC may seek a protective

order or appropriate remedy. If, in the absence of a protective order, Respondent determines, upon the advice of

counsel, that it is required to disclose such Confidential Information, it may disclose such Confidential Information only

to the extent compelled to do so; provided, however, that the Respondent gives LIC written notice of the portion of

Confidential Information to be disclosed as far in advance of the disclosure as is practicable and uses its best efforts, at

its own expense, to obtain assurances that confidential treatment will be accorded to such Confidential Information.


No license expressed or implied in the Confidential Information is granted to Respondent other than to use the

information in the manner as is permitted in RFP or by LIC.

Respondent agrees that Confidential Information is and shall at all times remain the property of LIC. Respondent

acknowledges that the Confidential Information is confidential and material to the interests, business and affairs of LIC

and that the disclosure thereof (other than as permitted under this Agreement) would be detrimental to the interests,

business and affairs of LIC. No use of such Confidential Information is permitted except as otherwise provided herein

and no grant under any of the party’s intellectual property rights is hereby given or intended, including any license

(implied or otherwise). All information shall remain the property of LIC and shall be returned upon written request or

upon the Respondent’s determination that it no longer has a need for such information. Use of such property or

licenses without the permission of LIC is strictly prohibited and the respondent will ensure that any of its employees or

representatives does not violate this condition, and even in the case when they cease to have any relationship with

respondent.

No license to the Respondent, under any trade secret or any other intellectual property right, is either granted or

implied by the disclosure of information to the Respondent. None of the information which may be disclosed or

exchanged by LIC shall constitute any representation, warranty, assurance, guarantee, or inducement by Respondent

to LIC of any kind, and in particular, with respect to the non-infringement of trademarks, patents, copyrights, mask

work rights, or any other intellectual property rights, or other rights of third persons or of LIC.

There are no warranties expressed or implied by this Agreement. Without limiting the foregoing, neither LIC makes any

representations nor extends any warranties, express or implied, as to the adequacy or accuracy of Confidential

Proprietary Information or any other information or data related thereto, or with respect to the use thereof by

Respondent.

Neither this NDA nor the disclosure or receipt of information from LIC to the Respondent, shall constitute or imply any

promise or intention to pursue any business opportunity described in the Confidential Information or make any

purchase of products or services by LIC or its affiliated companies or any commitment by LIC or its affiliated companies

with respect to the present or future transaction between the parties.

Respondent shall not modify or erase the logos, trademarks etc., of LIC or any third party present on the Confidential

Information. The Respondent shall not use or display the logos, trademarks etc., of LIC in any advertisement, press etc.,

without the prior written consent of LIC.

Upon the request of LIC, the Respondent, will within 7 days of receipt of such request, return or destroy all

Confidential Information and any notes, correspondence, analyses, documents or other records containing Confidential

Information, including all copies thereof, then in the possession of Respondent or its Representatives and shall certify

the fact of having destroyed the Confidential Information in writing to LIC. Such return, however, does not abrogate

the continuing obligations of Respondent under this Agreement.

Respondent agrees and acknowledges that monetary damages would not be a sufficient remedy for a breach of this

Agreement and that LIC shall be entitled to specific performance or any other injunctive relief as a remedy in equity for

any such breach of this Agreement. Any remedy shall not be deemed to be exclusive or all-inclusive and shall be in

addition to any and all other remedies which may be available to LIC in law or equity.

Confidential Information provided to the Respondent does not and is not intended to represent an inducement by LIC

or a commitment by LIC to enter into any business relationship with the Respondent or with any other entity. If the

parties desire to pursue business opportunities, the parties will execute a separate written agreement to govern such

business relationship.


Respondent agrees that all of its obligations undertaken herein as the Respondent shall survive and continue for the

period of the existence of this NDA and a period of five years thereafter regardless of any prior termination of this

NDA.

This NDA constitutes the entire understanding between the Parties hereto as to the information and merges all prior

discussions between them relating thereto.

No amendment or modification of this NDA shall be valid or binding on the Parties unless made in writing and signed

on behalf of each of the Parties by their respective authorized officers or representatives.

The Respondent understands and agrees that no failure or delay by LIC in exercising any right, power or privilege

hereunder shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or

further exercise thereof or the exercise of any right, power or privilege hereunder.

The Respondent herein agrees and undertakes to indemnify and hold LIC harmless from any loss, damage, claims,

liabilities, charges, costs, or expense (including reasonable attorneys’ fees), that may arise or be caused or result from

or be paid/incurred/suffered or caused to be paid/incurred/ suffered by reason of any breach, failure, delay,

impropriety or irregularity on its part to honor, observe, adhere to, abide by or comply with any of the terms and

conditions of this Agreement.

This Agreement shall be governed and construed in accordance with the laws of India.

In the event that any of the provisions of this Agreement shall be held by a court or other tribunal of competent

jurisdiction to be unenforceable, the remaining portions hereof shall remain in full force and effect.

Respondent agrees not to assign this Agreement or any interest herein without express prior written consent of LIC.

Nothing in this agreement and no action taken by the Respondent pursuant to this agreement shall constitute, or be

deemed to constitute, a partnership, association, joint venture or other co-operative entity or arrangement. This

Agreement is entered into by the Parties on a Principal-to-Principal basis and no other meaning can be assigned in

interpreting any of the terms contained herein.

Any dispute or claim arising out of or in connection herewith, or the breach, termination or invalidity thereof, shall be

settled by arbitration in accordance with the provisions of Procedure of the Indian Arbitration & Conciliation Act, 1996.

The arbitration tribunal shall be composed of a sole arbitrator, and the Parties shall appoint such arbitrator with

mutual consent. The place of arbitration shall be Mumbai, India and the arbitration proceedings shall take place in the

English language.

IN WITNESS WHEREOF, the Respondent has caused this Agreement to be executed as of the date set forth above.

This NDA will be valid for a period of __________(Contract Period).

For and on behalf of <Respondent Company><Address of Respondent>

Authorized Signatory

Name:

Designation: Office Seal: Place:


Annexure - II Bank Guarantee

This Deed of Guarantee executed by the __________________ (Bank name) (hereinafter referred to as “the

Bank”) in favour of Life Insurance Corporation of India, having its Central Office at “Yogakshema”, Jeevan

Bima Marg, Mumbai – 400021 (hereinafter referred to as “LIC”) for an amount not exceeding

Rs.____________(Rupees ___________________________ only) at the request of (Vendor’s Name &

Address)________________________________________________ (hereinafter referred to as the “Vendor”).

Therefore, we hereby affirm that we Guarantee and are responsible to you on behalf of the Vendor, up to a

total amount of Rs.__________ (Rupees ________________________ only) and we undertake to pay you,

upon your first written demand, without cavil or argument, any sum or sums as specified by you within the

limit of Rs. ____________ (Rupees_________________________ only).

Whereas M/S _____________________________________________ incorporated under Companies Act, 1956 having its registered office at __________________________________________________________ Is participating in the RFP REF: LIC/CO/IT-BPR/CDW-DEDUP/2021-22 dated 09.04.2021. Implementation of Customer Identification and Deduplication Solution and is submitting this guarantee as required under the Terms and Conditions of the said RFP.

LIC need not prove or show grounds or reasons for the demand of a part or the full amount of guarantee.

This Bank Guarantee will be valid for a period up to _____________ (for a period of ______ months from the

date of submission of this guarantee)

The Bank hereby covenants and declares that the guarantee hereby given is an irrevocable one and shall not

be revoked by a Notice or otherwise.

This Guarantee shall not be affected by any change in the Constitution of the Bank or the Vendor.

We hereby confirm that we have the powers to issue this guarantee in your favour under the Constitution

and business procedure of the bank and the undersigned is/are the recipient of authority by express

delegation of powers and has/have full powers to execute this performance bank guarantee.

Dated at________ this_________ day of __________ 2021

Sealed & Signed by the Bank


Annexure – III Checklist – Minimum Eligibility Criteria

The following requirements (along with supporting documentary evidence must be enclosed the Minimum

Eligibility Criteria Envelope) must be complied with by the Prime Proponent in its individual capacity as being

eligible for the further technical and financial evaluation process.

Sr. Description RFP

Ref.

Response

Y/N

Documentary

evidence

enclosed

(submission

page no.)

1 Certified Copy of Certificate of Company Registration as per Companies Act

1956/2013

3.1.1

2 Certified Copy of Sales Tax Registration 3.1.1

3 PAN number 3.1.1

4 The Bidder and OEM should have at least one of the below mentioned certificate which is valid as on the date of RFP submission

ISO 9001:2015

CMM/CMMI Level 3

3.1.2

5 Certificate in original from the Company CFO/CS/CA showing Annual turnover and

Profit before tax for last three financial years

Turnover and profit before tax (figures in INR Crores)

FY Annual Turnover Profit (before tax)

2017-2018

2018-2019

2019-2020

3.1.3

6 The bidder must have supplied, installed and implemented Enterprise level

Customer Identification solution (Deduplication) for end-to-end implementation

in at least two BFSI/PSU in last three financial years (2018-19 to 2020-21) (date of

contract/PO and date of GO Live should be within last three financial years). (As

per Annexure – V)

3.1.4

7 Proposed OEM solution should have been implemented in at least FIVE

organizations (BFSI/PSU) in India during last 5 years (2016-17 to 2020-21) (date of

contract/PO and date of GO Live should be within last five financial years).(as per

annexure-V),

3.1.5

8 Power of Attorney/ Board Resolution duly authorizing the authorized signatory on

behalf of the Prime proponent Organization for all legal and financial matters

pertaining to this Bid and the resulting contract if any

3.1.6

9 Certificate in original from the company secretary /authorised signatory detailing

the pending litigation

3.1.7

10 Certificate in original from company secretary /authorised signatory stating the 3.1.8


status related to blacklisting past or present

11 Proposed solution should be in latest Gartner Quadrant for Data Quality (Not

Applicable for India based OEMs). Copy of Gartner Report should be submitted.

3.1.9

12 Integrity Pact duly filled and signed as per Annexure - XV 3.1.10

13 Bidder should submit OEM undertaking duly filled and signed as per annexure –XII 3.1.11

14 Land Border (Restriction on Procurement due to National Security) as per

annexure XVI

3.1.12

15 Submission of MAF duly filled and signed as per annexure - XIV 3.1.13

16 Bid Securing Declaration form Annexure -XVII 3.1.14

Bidders’ Name: Signature & Seal of Authorized Signatory

Date:


Annexure- IV Bidder’s Details (To be submitted on company letter-head)

Detail filled in this form must be accompanied by sufficient documentary evidence, in order to facilitate LIC to verify the

correctness of the information.

# Item Details

1.General Details

1.1 Name of Company

1.2 Registered Address

1.3 Telephone,mobile,Website address and Fax

Numbers

1.4 Constitution of the Company

1.5 Brief business activities

1.6 Details of ownership

1.7 Holding company or parent company

1.8 Key persons with contact details

1.9 Name and designation of the Authorized Signatory

1.10 Email Address & Mobile no. of Authorized Signatory

1.11 Date of Incorporation in India, commencement of

Business & Years in the line of Business

1.12 GST Number

1.13 PAN

1.14 Brief description of facilities of the organization for

undertaking the services

For and on behalf of: _______________________ (Bidder)


Name:

Designation:

Office Seal:

Place:

Date:


Annexure -V Client Reference Format

Name of Bidder / OEM:

(Please enclose Customer Satisfaction Report/work order or any other document to prove the citation)

Citation No.: Name of Client:

Name and postal address of Customer

Type of Business and annual turnover of Customer

Name, Designation, Telephone Number, FAX Number, Email

Address of Contact Person

Brief Description of the Project

Location of the site

Role of Bidder / OEM in the project

Date of contract/PO

Starting date of project

Schedule delivery date of project

Actual delivery date of project

Reasons for delay (if any)

Whether Site is live

Whether Site is referenceable

Details of Hardware provided

Det

ails

of

Soft

war

e al

on

g

Database

Dedup Tool

Any other Tool proposed

Number of Customers

Total Disk size of database


For and on behalf of: _______________________ (Bidder/OEM)


Bidder/OEM has to arrange direct customer reference between the customer and LIC at the technical evaluation stage if so desired by LIC.

Reference of OEM should be filled in, signed and stamped by the OEM and counter signed by the authorized signatory of the bidder.

Reference of SI should be filled, signed and stamped by the authorized signatory of the bidder.

Reference should be in original


Annexure – VI Format for Final Acceptance Report

<ON letter-head of Bidder>

Sr. No. Details of Scope of Work Response by Vendor

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

Remarks :

Signature Project Manager- Vendor From LIC of India

Name

Designation

Date


Annexure – VII Template for Pre-Bid Queries

# RFP Document Reference(s)

(Section & Page Number)

Clause (in brief) of RFP

requiring clarification(s)

Brief details/ Query in

reference to the clause


Annexure - VIII TECHNICAL BID FORM (Covering Letter)

REF: Date:

To,

The Executive Director (IT/BPR)


Central Office, I.T. Department,

Second Floor, Jeevan Seva Annexe,

S.V.Road, Santacruz West,

Mumbai - 400054.

Dear Sir,

Having carefully and thoroughly examined the Request For Proposal(RFP) REF: LIC/CO/IT-BPR/CDW-

DEDUP/2021-22 dated 09.04.2021. Implementation of Customer Deduplication Solution, the receipt of which is

hereby acknowledged, we, the undersigned, offer to provide LIC with a Comprehensive solution for the

supply, installation and commissioning of in conformity with the said Request For Proposal Documents and

hereby undertake that we accept all the conditions of the contract of the Bidding Document without any

modifications and will supply the Total Systems (Hardware, Software, Services etc.) as per the Technical and

other Specifications stipulated by the RFP.

We enclose the details and supporting documentation regarding the particulars of our organization such as

legal status, principal place of business, details of experience and past performance, service support details,

capability statement and the required bid security in shape of bank guarantee/ bank draft are furnished with

this bid form.

We further undertake, if our bid is accepted, to do the end to end execution of the LIC-CDW DeDup Project of

LIC in accordance with the requirements and the delivery schedule finalized by LIC.

If our bid is accepted, we will obtain and submit to LIC the guarantee of a bank in the form prescribed by LIC

for a sum equivalent to 3 % of the Project Cost for the due performance of the Contract.

We agree to abide by this bid for the Bid validity period specified in Clause 2.15 of the ITB of the RFP and it

shall remain binding upon us and may be accepted by LIC at any time before the expiry of that period.

We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we

will strictly observe the laws against fraud and corruption in force in India namely "Prevention of Corruption

Act 1998".

We understand that you are not bound to accept the lowest or any bid you may receive.

Dated this ……….. Day of …………… 2021

________________________ ____________________________________

(Signature in the capacity of duly authorized to sign Bid for and on behalf of)


Annexure – IX Conformity with Technical Requirements

Name of the Bidder

Name of OEM

Proposed Solution

Version

Released Date

SR. NO.

Functional and Technical Requirements Compliant (Yes/No)

Bidder’s Response Page Number of Submission

1 Whether solution is capable of on premise and Cloud deployment?

2 Whether Solution provides optimal logic to re-define the user segment using interactive process with organization-specific filtering rules, unique name matching with user defined sensitivity − generates high-quality hits with low false positives/negatives

3 The proposed solution should have capacity to integrate with the LIC's Data warehouse to read the input data and return the output data.

4 The proposed solution to support for access and interpretation of a variety of file formats like xml, txt, csv, docx, xlsx etc.

5 In order to manage data quality, proposed solution should have data cleansing, Profiling, Standardizing capabilities

6 The tool should integrate with LIC’s LDAP/IDAM systems for user list/profiles as well as named users for authentication to enable role-based access.

7 The solution should provide a graphical user interface to profile the data to understand and analyze the quality of data and perform pre-data ingestion quality checks

8

The solution should provide the following capabilities w.r.t. the profiling of data:


· Data sufficiency analysis in terms of null count, blank count, unique count etc.

· Data Statistics such as min, max, mean, median, mode, standard deviation etc.

· Performing structure discoveries

· Computing frequency distributions

· Computing pattern frequency distributions

· Computing metadata validations and statistics

· Identifying outliers and percentiles

9 Profiling capabilities should also cover the capabilities to generate alerts to notify key stakeholders about any data quality issues identified

10 Profiling capabilities should also cover the capabilities to define custom business validations / rules which helps in identifying data issues

11 Pre-built and customizable reports that show, for example, numbers and types of monitoring rules violations over time

12 The solution should have the ability to deal with mistakes in spellings, inconsistencies, casings and abbreviations towards identifying the duplicate records

13 The solution should allow all alterations/addition to noise / synonymous word bank and word rules.

14

The solution should have native capability to validate the data for patterns viz., for PAN, Mobile, Email, Aadhar etc.

Clean the data for unwanted characters, extra spaces & other cleaning operations

15 Identification of meaningful address attributes based on profile reports carried out on full historical data and help in defining clustering criterion using the address attributes for house-holding requirements should be provided by the proposed solution

16 The solution should provide simulation environment to perform deduplication of selected records in exactly the same way as proposed solution works along with step wise execution plan.


17

The solution should have the capability to provide fuzzy logic to induce tolerance during matching

The solution should be capable of handling following variations that could occur in name:

• Sequence Variation : Variation in the order of components

• Spelling :Variation in spelling in individual components

• Splitting : Split/merger of few components

• Abbreviation: Certain components abbreviated (unexpanded initials)

• Missing/Extra Part: Certain components missing/extra.

• Typos , Phonetic/cultural variations

18 The solution should be able to resolve multiple instances of the same individual with attribute variations like name, father’s name, mother’s name, spouse name, address, date of birth, Driving License, Mobile number, email, telephone number etc. as per user defined resolution rules.

19 The solution should enable classify the matches as perfect matches and probable matches. All the probable matches may be directed to a manual decision process for user overriding provision.

20 Every De-duplicated record should be assigned a matching score between 0 to 100. For allotting same customer ID, threshold level of matching score should be configurable.

A decision system shall be available for the eyeballing of matches with a maker Checker policy. The solution should provide an option for forceful merger or splitting for exceptional negative or positive pairs / groups of records respectively

21 The solution should have the ability to have options for automatic merging of clustered records based on survivorship rules


22 The solution should have the capabilities to select/form golden/base record from the de-duplicated records

23 Networking and linking with the related records. The system should not only be able to identify the multiple records of the customer but also should be capable of identifying & linking the records of related persons, associates.

The solution should be capable of allotting a matching score from 0 to 100. All such linked records should be tagged together with an ID depending up on the customizable threshold for matching score.

24 The solution should provide a unified capability and system for both Batch and Real-Time Deduplication

25 The Solution should provide Real time Discovery based on defined parameters & threshold matching score

26 The solution should have INDIA specific vocabulary libraries

27 The solution should have INDIA specific grammar rule libraries

28 The solution should have INDIA specific phonetics libraries

29 The solution should have INDIA specific standardization rules and libraries

30 The solution should have INDIA specific regular expression libraries

31 The solution should have rules to identify individuals and organization from the customer data

32 The Solution should have AI & ML capabilities

33 The solution should have the ability to identify gender of individuals using the INDIA specific vocabularies

34 The solution should have the ability to customize the libraries and pre-built rules defined for regular expressions, grammars, phonetics, standardization, etc.

35 The solution should have intelligent logic for INDIA names, addresses, phone numbers and other identification proof documents and demographic details


36 The solution should provide complete transparency and control on the application of rules / libraries to perform various DQ checks like – standardization, parsing, matching, clustering, defining fuzzy dedupe logic, etc.

37 The proposed solution should support data lineage

38 The proposed solution should provide an interface which enables Data Stewards / Data Engineers to review records and resolve issues encountered during incremental de-dupe processing

39 The proposed solution should allow to create visualization or reports to track remediation issues or monitor data health

40 The proposed solution should provide capabilities to assign the data issues to respective stakeholder and help tracking the same

41 The solution should have capability to schedule and automate incremental data processes for a periodic incremental workload

42 The solution should provide audit trails capabilities for the de-dupe processes

43 The solution should provide capabilities to set Email/SMS alerts on completion of job or in-case of any failure

44 The solution should provide detailed monitoring capabilities to govern the job execution

45 Whether the solution meets all the requirements mentioned in the Section 6 -Scope of Work, of this RFP

* The solution should be compliant with all technical specifications listed above. The Bidder should submit all relevant documents providing full details & mention the page number in the appropriate column.


Annexure - X CV Format (with photograph/ I-card copy)

Proposed role in this Project

Name

Date of Birth DD-MM-YYYY

Employee Number

Official email address

Designation

Basic Qualification

Technical Qualification

Date of Entry in Organization DD-MM-YYYY Total experience in the area of expertise

Experience

Name of Project Brief of Project Role Tech Environment

Duration

From

mm-yyyy

Duration

To

mm-yyyy


Annexure – XI-1 Terms and Conditions of Annual Maintenance Contract

For Hardware and Software items of RFP and Maintenance

This contract is a part of RFP

1. The contract will be effective from the date of GO Live, till the entire period of this project.

2. The contract will be valid for systems procured and installed at all locations given in RFP and additional locations as per additional purchase order if any.

3. The technology providers, including OEM, will be required to submit a written undertaking, explicitly stating their commitment to provide all spares and full technical, operational and maintenance support to LIC during the AMC period.

4. Violation of any of the conditions of contract will invite penalty as per SLA mentioned in Section 7 and the vendor may not be allowed to participate in bids floated by LIC for a period of 3 years.

5. The AMC shall include similar support for the hardware and software i.e. onsite as well as offsite support services. The AMC will include preventive maintenance as well as corrective maintenance of the computer systems hardware and software. Preventive maintenance of all machines has to be done once in three months. Failure to do preventive maintenance as above will result in reduction/cut in the charges payable to the supplier and such incidence will be recorded as a default.

6. The Vendor has to carry out on-site comprehensive maintenance of the Computer Systems. AMC shall include software updates, patches, hot fixes and service support without charging any additional cost to LIC.

7. All the tools, test equipment and fixtures etc. (if any) required for the on-site comprehensive maintenance of equipments shall be provided by the AMC vendor.

8. During the AMC period, the Vendor will be required to keep the system in 100% working condition. The vendor will attend to all breakdown calls reported for the Equipment/Systems and rectify problems thereof and replace the faulty components of the systems with serviceable components.

9. The Vendor will have to hand over the system in 100% working condition on the termination or end of the Contract. Any Breakdown call that has been reported before the termination of the Contract will have to be rectified by the Vendor before handing over the systems to LIC.

10. AMC would provide for Replace/repair of all worn out/defective computer systems, add-on cards, peripherals, networking components and their mechanical parts, electronic circuits including power control circuits and associated cables, disk drives etc.,

11. The AMC is payable on quarterly basis only after the successful completion of every quarter for which AMC is entered into. It may also be noted that the AMC should be valid even if the location of the hardware is changed during the currency of AMC.

12. The bidder needs to ensure provision of any additional resources required in terms of personnel and infrastructure to maintain 99.5% uptime at no extra cost.

13. The information about the service support centers available at each site shall be given. Local presence and nature of Bidder’s support (direct presence) has to be available at all locations to attend any call immediately.

14. In case of hardware, system software and software components failure, the Bidder shall ensure that system is made operational to the full satisfaction of the LIC OF India at no additional cost.


15. The Bidder shall provide preventive maintenance schedules (software/Hardware) per month, which shall be specified in advance.

16. It is the bidder’s responsibility to keep updated of any patch/hot fixes released by OEM with information to LIC Administrators.

17. In the event of system break down or failures at any stage, protection should be available, which would include the following.

Diagnostics for identification of systems failures Protection of data Back-up/Restoration facility Any other information assets

18. In the case of any break down/ malfunctioning of software, hardware and hardware components,

accessories and system software, the relevant defect should be attended to and rectified within 4 hours of the receipt/notice of the complaint. The hot swappable parts should be replaced immediately for which the Bidder should store all the critical and hot swappable spares for the main site at Bidder site.

19. In the rarest of occasions when any Hardware equipment is taken out of an LIC Office for repair, such shifting should be done with the prior permission of the Dy/Asst Secretary (IT/BPR), as the case may be, and the vendor shall make all arrangements for removal of the equipment, its transportation to the workshop and back to LIC’s site and its reinstallation. Insurance of such equipment also has to be arranged by the Vendor and all expenses for the above shall be borne by the vendor. The Vendor shall hand over the systems in 100% working condition after repair/maintenance/rectification.

20. Whenever any Hardware equipment is taken out of an LIC Office for repair, Vendor shall reinstall the same machine after repair unless it is declared to be irreparable.

21. The Vendor has to extend technical support whenever required and suggest changes or carry out improvements in system features and software configuration changes, if necessary.

22. In the process of providing technical support, if required, Vendor may have to carry out joint resolution of problems with other vendors.

23. The Vendor will be required to install/reinstall any software/ Drivers etc. as per RFP free of cost as and when required by LIC.

24. Any problem relating to the Pre-loaded Operating System such as Windows,RHEL etc. shall be attended to by the vendor and reloading of such software shall be done by the Vendor wherever required, without any extra cost to LIC of India.

25. Wherever any system has to be shifted from one LIC location to another, the vendor is required to uninstall / reinstall and maintain the system/s at the new location, without any extra cost to LIC of India on account of reinstallation.

26. Vendor has to carryout preventive maintenance once in every quarter. Quarterly preventive maintenance of hardware is mandatory on the part of the Vendor. The PM activity should be spread throughout the quarter instead of being undertaken at a stretch during a brief period in each quarter. The PM will generally include the following for Servers: -De-fragmentation, dusting and cleaning of KVM ,switches, servicing/ maintenance/ updation job etc. wherever applicable and necessary as per RFP

27. Support for Upgradations/ Feasibility Support :

The Vendor has to provide, at no additional cost to LIC, support for any feasibility study and


implementation of subsequent upgradation/ changes in system configuration proposed by LIC.

28. Stocking of Spares/ Immediate replacement of faulty parts/ equipment:

Sufficient spares should be stocked. The minimum spares that should be stocked per component shall be equal to the quantum of spares consumed during the corresponding quarter of the previous year for the same component.

Whenever any complaint for a part of the Computer Hardware/ Peripheral is logged by LIC, the service engineer of the Vendor who attends to the complaint must invariably carry a spare of such part of the Hardware and should replace the same, if required.

In the event of replacement of any part of the system, it should be done with a part of equivalent or higher configuration which is compatible with the system.

29. Service Engineer: - Whenever a service engineer quits the services of the Vendor all the LIC officials concerned should be immediately informed and an immediate replacement should be made.

30. Exclusion of certain parts from AMC:-Any physical damage due to mishandling by LIC or damage by any external factors will be excluded from the ambit of AMC. However, the onus of proving this would be with the Vendor and the vendor will still be expected to carry out all activities necessary to restore the equipment to working condition, as envisaged in the Contract.

31. Point of Contact: - The Vendor shall nominate a specific person as the single point of contact for each

location of distributed system. The Vendor shall submit the name and contact details, including address, telephone number, mobile number, FAX number/email address of this contact person and the service engineers at each of these locations. Further, for each location, the Vendor should also provide the contact details of customer support officials to whom calls should be escalated. The Vendor has to establish and provide LIC with details of an escalation matrix up to three levels, mentioning names, designation and contact details of the officials concerned. In addition, Vendor shall furnish contact details of single nominated person to LIC Central Office, IT dept., for interaction with that person from our Mumbai office for any Hardware/Software related problem at any location in the country.

32. Access of Service Engineers to the machines: -

Service Engineers/Representatives of the vendor shall invariably carry their identity cards with

them, without which they will not be allowed to access to LIC.

Service Engineers of the vendor shall have access to the Computer Systems/ Peripherals only

after obtaining prior clearance from LIC’s authorised officials. No component of the System/data/

log information will be taken out of LIC without prior clearance from LIC‘s authorised Officials.

During the AMC period, the vendor/vendor’s engineers may have access to confidential

information of LIC for the purpose of resolving any issue covered by this Contract The vendor or

engineer shall not disclose at any point of time to any other person/third party the information so

received and shall use the same degree of care to maintain the confidentiality of the information

as if the information is their own. Also the vendor may use the information only for serving LIC’s

interest and restrict disclosure of information solely to those employees of vendor having a need

to possess such information in order to accomplish the purpose stated above and also advise

each such employee, before he or she receives access to information, of the obligation of vendor

under this agreement and require such employees to maintain these obligations. Violation of this

will lead to legal action, recovery of damages and bidder will not be allowed to participate in bids

floated by LIC of India for a period of 3 years.


33. List of items under AMC: -

All the systems including all the peripherals and software procured under this RFP will be covered

under AMC.

34. Miscellaneous Conditions:

Assignment: The Vendor shall not assign in whole or in part, the obligations to perform under the

contract, to any third party except with prior express consent of the ED (IT/BPR), Central Office,

Mumbai.

Limitation of liability: Except in cases of criminal negligence or willful misconduct and in case of

infringement of intellectual property rights, both parties shall not be liable, whether in contract

tort or otherwise, for any indirect or consequential loss of damage, loss of use, loss of production

or loss of profits or interest costs, provided that this exclusion shall not apply to any obligation of

supplier/vendor to pay liquidated damages to the Corporation and the aggregate liability of both

the parties whether under the Contract, in tort or otherwise, shall not exceed the total AMC

Contract price with LIC under this Contract provided that this limitation shall not apply to the cost

of repairing or replacing defective equipment.

Dispute: All disputes are subject to Mumbai Jurisdiction.


Maintenance during AMC Period

1. The Bidder shall attend to calls and arrange to solve the problems within the stipulated time lines

as mentioned in the SLA.

2. The on-site support services will be presumed to be for a minimum period of 5 years and further

extension period. The contract may be renewed after the end of five years subject to the

discretion of LIC.

3. The contract of on-site support services may be renewed at the current rate for further

extension period after the end of a period of 5 years on expiry unless specifically terminated by

LIC and subject to the satisfactory performance by the vendor.

4. Spares and support for the systems should be available for a minimum period of five years and

further extension period of one year from the date of installation of the servers irrespective of

whether the equipment is manufactured by the Vendor or procured from any other Principal

Vendor. The entire responsibility will rest on the Vendor for servicing and proper functioning of

the equipment. During specified period if it is found that spares or support is not available, the

servers will have to be replaced by equivalent or higher model subject to evaluation if required,

by the vendor at no extra cost to LIC. Breakdown complaints will be booked through LIC’s

Complaint tracking module from any office of LIC.

5. The Hardware items shall be under comprehensive on-site warranty covering all parts and labour

for a period of five years from the date of final quality acceptance as per specifications.

6. If the damage to the hardware is due to the power fluctuations or physical damage due to

mishandling by LIC personnel or the damage by external factors, LIC would bear the cost of the

parts damaged but the onus of proving this will be on the Vendor. However, the vendor will be

required to provide immediate system/solution as standby with same configuration or higher

and with all services restored as if it is a normal breakdown.

7. In case of Partial/Full damage or loss of the equipment due to reasons beyond the control of LIC,

like Theft, Fire etc., the vendor should be in a position to supply working standby equipment with

same configuration or higher with all services restored, as if it is a normal breakdown.

8. In both the cases mentioned immediately above fresh order will be placed by LIC with the vendor

concerned for the supply of the new hardware against the lost/damaged equipment/component.

If the vendor does not provide standby equipment, the penalties for breakdown as per SLAs

defined in the tender will be imposed.

9. Whenever servers are taken out of an LIC site for repair, the same piece has to be returned after

repair unless it is declared to be irreparably damaged. When any Hardware equipment is taken

out of any LIC Office for repair, such shifting should be done with the prior permission of the

Assistant Secretary (IT/BPR) or higher ranking official in CO as the case may be and the vendor

shall make all arrangements for removal of the servers, its transportation to the workshop and

back to LIC’s site and its reinstallation. Insurance of such equipment also has to be arranged by

the Vendor and all expenses for the above shall be borne by the vendor. The Vendor shall hand


over the systems in 100% working condition after repair/maintenance/rectification. Thereafter,

the Vendor shall reinstall the same machine after repair unless it is declared to be irreparable.

10. In the event of replacement of any part of the system, it should be done with a part of equivalent

or higher configuration which is compatible with the system.

11. Wherever any system has to be shifted from one LIC location to another, the vendor is required

to uninstall / reinstall and maintain the system/s at the new location, without any extra cost to

LIC of India on account of reinstallation.

12. Service Engineers/ Representatives of vendor shall invariably carry their identity cards with them,

without which they will not be allowed to access LIC’s Systems. Service Engineers of the vendor

shall have access to the servers only after obtaining clearance from LIC’s authorised officials. No

component of the System/data/ log information will be taken out of LIC’s premises without

clearance from LIC‘s authorised Officials.

13. Hardware Breakdown/fault/ failure complaints will be intimated by the Corporation to the

vendor through E-mail from LIC's Complaint Tracking module. The downtime / breakdown period

will be reckoned from the date and time of logging of the complaint to the Vendor by

Corporation’s authorized official. Complaint ID no. allotted by the module will be the reference

no. for any query in this regard. Vendor should compulsorily allot a complaint no. for all

complaints which are not booked through the module which must have arisen due to

unavoidable situations.

14. Complaint(s) will be deemed to be resolved if the following record is available with the

Corporation:

Customer Call Report (CCR) signed by both the service engineer and Corporation’s authorized

official, confirming that the complaint is resolved. Date and time of resolution of the

complaint shall be indicated clearly.

Record of down time for hardware will be maintained by LIC and will be binding on the Vendor.

For and on behalf of: _______________________ (Bidder)


Name:

Designation:

Office Seal: Place: Date:


Annexure – XI-2 Undertaking for Warranty & AMC

(To be submitted on a stamp paper of Rs. 500/- by the Bidder) To, The Executive Director (IT/BPR), Central Office, Life Insurance Corporation of India, “Yogakshema”, Jeevan BimaMarg, Nariman Point, Mumbai – 400021 Dear Sir/Madam, Sub: Undertaking for Warranty & AMC We hereby accept all the Term & Conditions of AMC and warranty of the RFP REF: LIC/CO/IT-BPR/CDW-

DEDUP/2021-22 dated 09.04.2021. Implementation of Customer Identification and Deduplication Solutionas

per Annexure XI-1 and extend complete warranty for the hardware for a period of three years from the date

of installation. We further give an undertaking that after the hardware supplied comes out of warranty; we

shall take up AMC of the hardware for three years and further extension period.

We further hereby undertake that the original equipment’s spare parts and components required for

maintaining the hardware supplied will be available for a period of 5 years and further extension period as

per terms and conditions of the RFP.

Dated at ______________ this ________ day of _____________20__


Signature of the authorized official

Name:

Designation:

Name & Address of the company:

Seal of the Company


Annexure – XII STATEMENT OF UNDERTAKING FROM OEM (On the company letter head of OEM )

To


Information Technology Department,


Central Office,’Yogakshema’ ,J B Marg ,

Mumbai 400 021 .

Sir/Madam,

Sub: Statement of Undertaking from OEM

Ref: Request For Proposal (RFP) REF: LIC/CO/IT-BPR/CDW-DEDUP/2021-22 dated 09.04.2021. Implementation of Customer

Deduplication Solution

We, the undersigned Original Equipment Manufacturer (“OEM”), having read and examined in detail all the bidding

documents in respect of the above mentioned Bid, in respect to product(s) offered / supplied by us and as a gesture

towards our commitment for continued support for our product(s) / solution do hereby declare as under;

1. We confirm that we would support the installation, commissioning, integration and maintenance of products

offered/supplied to the Life Insurance Corporation of India, herein referred to as Corporation.

2. On conclusion of the RFP process, as per OEMs Support agreement with LIC, we hereby confirm that we would treat

Corporation as a preferred customer and that resolution of all problems and issues reported to us in fulfilment of the

abovementioned Bid would be undertaken by us on priority basis.

3. We hereby confirm that the products / solutions being supplied to Corporation will not be declared end of life during

24 months from the date of opening of bid or 12 months from the date of acceptance by Corporation, whichever is later,

and that we shall support the same for a minimum period of 5 years from the date of its acceptance by the Corporation.

If the same is de-supported by us for any reason whatsoever, we undertake to replace it at own cost with an equivalent

or better substitute that is acceptable to Corporation, without any additional cost to Corporation and without impacting

the performance of the solution in any manner.

4. On conclusion of the FRP process, we hereby agree to supply and/or install all new releases, versions, any type of

update, upgrade patch and/or bug fixes for the software or firmware from time to time to the Corporation. Additionally,

the documentation and training services associated with the product(s) shall be provided to the Corporation.

5. As far as we are aware, we hereby confirm that our partner M/s ________________________ (Bidder for this Bid)

possess the necessary capability and training required to support our product(s).

6. On conclusion of the RFP process, we hereby agree to abide by the Support agreement with LIC and the products /

solutions specifications provided by the bidder in relation to this Bid. We further agree to provision the required critical

spares/components for meeting the uptime commitment as agreed by the bidder under this RFP.

7. In case of any dissatisfaction or default on part of our partner M/s_______________________________ (Bidder for

this Bid) in providing the level of support desired by Corporation, we agree to extend the support required to meet the

commitments made by the bidder without any financial liability to Corporation, if any and on mutually agreed terms.


8. In case of any change in our arrangement or terms of agreement with our partner

M/s_______________________________ (Bidder for this Bid) for providing product support, we agree to maintain the

level of support as desired by Corporation and as committed by our partner under the abovementioned Bid and as

detailed in our products / solutions specifications provided in relation to this Bid, without any financial liability to

Corporation, if any and on mutually agreed terms.

9. We hereby agree to provide to Corporation, required assistance, consultancy and services beyond the defined scope

of work to resolve issues under critical and unforeseen situations.

10. We hereby confirm our commitment towards providing the necessary support and assistance in case of any

problems / issues arising due to integration of our product(s) with any other component(s) / product(s) as per the scope

of this RFP, to the best of our ability.

11. We also confirm that in the event of Corporation deciding, at any time during the term of contract under this Bid, to

re-locate the product(s) / setup, we will provide necessary assistance to Corporation to relocate the Equipment without

any financial liability to Corporation.

We hereby confirm that this undertaking is made in good faith and the aforesaid declarations are binding on us for the

entire term of contract under the aforementioned Bid.

It is also certified that the signatory of this letter is the authorized for issuing this undertaking.

Thanking you,

Yours faithfully,

__________________ (Signature)

For and on behalf of: _______________________ (Name of OEM)


Name: _______________________

Designation: _______________________

Office Seal: _______________________

Place: _______________________Date: _______________________


Annexure – XIII Indicative Commercial Bid

Name of the Bidder: ______________________________________________________

Net Present Value of each Annual Maintenance Charges for 2nd to 5th year and Yearly Onsite

Support Charges for 2nd to 5th year, compounding discounted @ 10% of the Yearly Charges, shall

be added to each of the line item of Online Reverse Auction in order to arrive at the TOTAL BID

COST (TCO for the five years period of the implementation of the solution) as per the terms and

conditions of the RFP. The bidder with the lowest TCO shall be awarded the contract.


Name:

Designation:

Date:

Place:

Seal of the company

Sr. No. Item Price (INR) excluding GST

(1) Hardware A

(2) Software B

(3) Implementation charges C

(4) Annual Maintenance Charges D

(5) Yearly Onsite Support Charges E

TOTAL BID COST A+B+C+ D(4.169865)+ E(4.169865)


Annexure – XIV Manufacturer’s Authorization Form (MAF)

(*To be submitted on Company (OEM)’s letterhead)

To,


Central Office, Life Insurance Corporation of India,

“Yogakshema”, Jeevan Bima Marg,

Nariman Point, Mumbai – 400021

Dear Sir/Madam,

Sub: Manufacturer’s Authorization Form (MAF)

We, M/s____________________________________________________ who are established and reputed

manufacturers of ______________________________________ having factories/Depot

at_____________________________________ and ________________________ do hereby

authorizeM/s______________________________________________________ (Name and address of bidder)

to offer their quotation, negotiate and conclude the contract with you against the above invitation forth Bid.

We hereby extend our commitment/ standard guarantee and comprehensive warranty as per terms and

conditions of RFP REF: LIC/CO/IT-BPR/CDW-DEDUP/2021-22 dated 09.04.2021. Implementation of Customer

Identification and Deduplication Solution and the contract for our equipment quoted/services/software

offered against this RFP.

We also extend our back to back service support and assurance for availability of our equipment, components

and consumables for hardware and updates, patches, service packs, rollups for software as per terms and

conditions of the RFP to M/s____________________________________ for a period of the contract in the

referred RFP.

Dated at ______________ this ________ day of _____________2021

Signature of the Company Secretary

Signature

Name:

Designation:

Name & Address of the company:

Seal of the Company:


Annexure - XV Pre-Contract Integrity Pact

PRE CONTRACT INTEGRITY PACT

General:

This pre-bid pre-contract Agreement (hereinafter called the Integrity Pact) is made on…………………. day of the

month of …………………..2019. , between, on one hand, the Life Insurance Corporation of India (hereinafter referred to

as “LIC”) a statutory Corporation established under section 3 of Life Insurance Corporation Act 1956 (XXXI of 1956) and

having its corporate office at “Yogakshema” Jeevan Bima Marg Mumbai 400021. (here in after called the “BUYER” which

expression shall mean and include, unless the context otherwise requires, his successors in office assigns) of the First

part. And M/s ……………………………………………………………………………….represented by Shri……………………………………………….

.(Hereinafter called the “BIDDER /SELLER/SERVICE PROVIDER” which expression shall mean and include, unless the

context otherwise requires, his successors and permitted assigns) of the Second part.

WHEREAS the BUYER proposes to procure …………………………………. (Name of the Stores/ Equipment/Item/Service)

and the BIDDER/Seller/Service Provider is willing to offer/has offered the stores/services and

WHEREAS the BIDDER/Seller/Service Provider is a private company/public company/Government

undertaking/partnership/registered export agency, constituted in accordance with the relevant law in the matter and

the BUYER is performing its function under the LIC Act 1956.

NOW, THEREFORE,

To avoid all forms of corruption by following a system that is fair, transparent and free from any

influence/prejudiced dealings prior to, during and subsequent to the currency of the contract to be entered into with a

view to:-

Enabling the BUYER to obtain the desired said stores/ equipment/ item/service at a competitive price in

conformity with the defined specifications by avoiding the high cost and the distortionary impact of corruption on public

procurement, and

Enabling BIDDERs/Sellers/Service Providers to abstain from bribing or indulging in any corrupt practice in order

to secure the contract by providing assurance to them that their competitors will also abstain from bribing and other

corrupt practices and the BUYER will commit to prevent corruption, in any form, by its officials by following transparent

procedures.

The parties hereto hereby agree to enter into this Integrity Pact and agree as follows:-

1.Commitments of the BUYER

1.1 The BUYER undertakes that no official of the BUYER, connected directly or indirectly with the contract, will

demand, take a promise for or accept, directly or through intermediaries, any bribe, consideration, gift, reward,

favour or any material or immaterial benefit or any other advantage from the BIDDER, either themselves or for


any person, organisation or third party related to the contract in exchange for an advantage in the bidding

process, bid evaluation, contracting on implementation process related to the contract.

1.2 The BUYER will, during the pre-contract stage/evaluation stage, treat all BIDDERs alike and will provide to all

BIDDERs the same information and will not provide any such information to any particular BIDDER which could

afford an advantage to that particular BIDDER in comparison to other BIDDERs.

1.3 All the officials of the BUYER will report to the “Chief Vigilance Officer” of the Buyer any attempted or completed

breaches of the above commitments as well as any substantial suspicion of such a breach.

2. In case any such preceding misconduct on the part of such official(s) is reported by the BIDDER to the BUYER with full

and verifiable facts and the same is prima facie found to be correct by the BUYER, necessary disciplinary proceedings, or

any other action as deemed fit, including criminal proceedings may be initiated by the BUYER and such a person shall be

debarred from further dealings related to the contract process. In such a case while an enquiry is being conducted by the

BUYER the proceedings under the contract would not be stalled.

Commitments of BIDDERs

3. The BIDDER commits itself to take all measures necessary to prevent corrupt practices, unfair means and illegal

activities during any stage of its bid or during any pre-contract or post-contract stage in order to secure the contract or in

furtherance to secure it and in particular commit itself to the following:-

3.1 The BIDDER will not offer, directly or through intermediaries, any bribe, gift, consideration, reward, favour, any

material or immaterial benefit or other advantage, commission, fees, brokerage or inducement to any official of

the BUYER, connected directly or indirectly with the bidding process, or to any person, organization or third party

related to the contract in exchange for any advantage in the bidding, evaluation, contracting and implementation

of the contract.

3.2 The BIDDER further undertakes that it has not given, offered or promised to give, directly or indirectly any bribe,

gift, consideration, reward, favour, any material or immaterial benefit or other advantage, commission, fees,

brokerage or inducement to any official of the BUYER or otherwise in procuring the Contract or forbearing to do

or having done any act in relation to the obtaining or execution of the contract of any other contract with the

government for showing or forbearing to show favour or disfavor to any person in relation to the contract of any

other contract with the Government.

3.3 Foreign BIDDERs shall disclose the name and address of their Indian agents and representatives in India, and

Indian BIDDERs shall disclose their foreign BUYERs or associates.

3.4 BIDDERs shall disclose the payments to be made by them to their agents/brokers or any other intermediary, in

connection with this bid/contract.

3.5 The BIDDER further confirms and declares to the BUYER that the BIDDER is the original manufacturer/

integrator/authorized agent of the stores/equipment/items and has not engaged any individual or firm or

company whether Indian or foreign to intercede, facilitate or in any way to recommend to the BUYER or any of its

functionaries, whether officially or unofficially to the award of the contract to the BIDDER, nor has any amount


been paid, promised or intended to be paid to any such individual, firm or company in respect of any such

intercession, facilitation or recommendation.

3.6 The BIDDER, either while presenting the bid or during pre-contract negotiations or before signing the contract,

shall disclose any payments he has made, is committed to or intends to make to agents, brokers or any other

intermediaries, including officials of the BUYER or their family members, if any, in connection with the contract

and the details of services agreed upon for such payments.

3.7 The Bidder will not enter with other Bidders into any undisclosed agreement or understanding, whether formal

or informal. This applies in particular to prices, specifications, certifications, subsidiary contracts, submission or

non-submission of bids or any other actions to restrict competitiveness or to introduce cartelisation in the bidding

process.

3.8 The BIDDER will not accept any advantage in exchange for any corrupt practice, unfair means and illegal

activities.

3.9 The BIDDER/Contractor will not commit any offence under the relevant India Penal Code (IPC) /Prevention of

corruption (PC) act. Further, the bidder will not use improperly, for purposes of competition or personal gain, pass

on to others, any information provided by the BUYER as part of the business relationship, regarding plans,

technical proposals and business details, including information contained in any electronic data carrier. The

BIDDER also undertakes to exercise due and adequate care lest any such information is divulged.

3.10 The BIDDER commits to refrain from giving any complaint directly or through any other manner without

supporting it with full and verifiable facts.

3.11 The BIDDER shall not instigate or cause to instigate any third person to commit any of the actions mentioned

above.

3.12 If the Bidder or any of the key personnel of the bidder, actively involved in the project is a relative of any of the

actively involved personnel of the Buyer, the same should be disclosed.

The term ‘relative’ for this purpose would be as defined in section 2(77) of the Companies Act, 2013.

3.13 The BIDDER shall not lend to or borrow any money from or enter into any monetary dealings or transactions,

directly or indirectly, with any employee or the BUYER.

3.14 The Bidder(s) /Contractor(s) who have signed the Integrity Pact shall not approach the Courts while representing

the matter to IEMs and shall wait for their decision in the matter.

4. Previous Transgression

4.1 The BIDDER declares that no previous transgression occurred in the last three years immediately before signing of

this Integrity Pact, with any other company in any country in respect of any corrupt practices envisaged hereunder

or with any Public Sector Enterprise in India or any Government Department in India that could justify; BIDDER’s

exclusion from the tender process.

4.2 The BIDDER agrees that if it makes an incorrect statement on this subject, or committed a transgression through

a violation of any of the clauses of the commitments of bidder, BIDDER can be disqualified from the tender

process or the contract, if already awarded, can be terminated for such reason.


5. Sanctions for Violations:

5.1 Any breach of the aforesaid provisions by the BIDDER or any one employed by it or acting on its behalf (whether with

or without the knowledge of the BIDDER) shall entitle the BUYER to take all or any one of the following actions,

wherever required:-

(i) To immediately call off the pre contract negotiations without assigning any reason or giving any; compensation to the

BIDDER. However, the proceedings with the other BIDDER(s) would continue.

(ii) The Earnest Money Deposit (in pre-contract stage) and/or Security Deposit/ Performance Bond (after the contract is

signed) shall stand forfeited either fully or partially, as decided by the BUYER and the BUYER shall not be required

to assign any reason therefore.

(iii) To immediately cancel the contract, if already signed, without giving any compensation to the BIDDER.

(iv) To encash the advance bank guarantee and performance bond/warranty bond, if furnished by the BIDDER, in order

to recover the payments, already made by the BUYER, along with interest.

(v) To cancel all or any other contracts with the BIDDER. The BIDDER shall be liable to pay compensation for any loss or

damage to the BUYER resulting from such cancellation/recession and the BUYER shall be entitled to deduct the

amount so payable from the money(s) due to the BIDDER.

(vi) To debar the BIDDER from participating in the future bidding processes of LIC for a minimum period of five years

which any be further extended at the discretion of the BUYER.

(vii) To recover all sums paid in violation of this Pact by BIDDER(s) to any middleman or agent or broker with a view to

securing the contract.

(viii) Forfeiture of Performance Bond in case of a decision by the BUYER to forfeit the same without assigning any reason

for imposing sanction for violation of this pact.

5.2 The BUYER will be entitled to take all or any of the actions mentioned at para 5.1(i) to (viii) of this pact also on the

Commission by the BIDDER or any one employed by it or acting on its behalf (whether with or without the

knowledge of the BIDDER), of an offence as defined in chapter IX of the Indian Penal Code, 1860 or Prevention of

Corruption Act, 1988 or any other statute enacted for prevention of corruption.

5.3 The decision of the BUYER to the effect that a breach of the provisions of this pact has been committed by the

BIDDER shall be final and conclusive on the BIDDER. However, the BIDDER can approach the Independent

Monitor(s) appointed for the purposes this Pact.

6. Independent Monitors:

6.1 The BUYER has appointed (hereinafter referred to as Monitors) for this Pact in consultation with the Central Vigilance

Commission.

Name, address,email of the Monitor(s):

Shri Kata Chandrahas, IRS(Retd) G-1, Reliance Homes, 8-2-547/R, Road No7,Banjara Hills, Hyderabad-500034

Email:[email protected] Mobile: 8008449678

Shri G V Krishna Rau, Ex-Addl Chief Secy & Dev.Commissioner to Govt of Karnataka, Villa 116, The Retreat,

Tharabanahalli, Chikkajala Post, Bangalore – 562157 Email: [email protected] Mobile:9880240080




6.2 The task of the Monitors shall be to review independently and objectively, whether and to what extent the parties

comply with the obligations under this Pact.

6.3 The Monitors shall not be subject to instructions by the representatives of the parties and perform their functions

neutrally and independently. It will be obligatory for him to treat the information & documents of the Bidder as

confidential.

6.4 Both the parties accept that the Monitors have the right to access all the documents relating to the

project/procurement, including minutes of meetings.

6.5 As soon as the Monitor notices, or has reason to believe, a violation of this pact, he will so inform the Executive

Director (E&OS), LIC.

6.6 The BIDDER(s) accepts that the Monitor has the right to access without restriction to all Project documentation of

the BUYER including that provided by the BIDDER. The BIDDER will also grant the Monitor, upon his request and

demonstration of a valid interest, unrestricted and unconditional access to his project documentation. The same is

applicable to Subcontractors. The Monitor shall be under contractual obligation to treat the information and

documents of the BIDDER/Subcontractor(s) with confidentiality.

The Monitor has also signed declarations on ‘Non-Disclosure of Confidential Information’ and of ‘Absence of

Conflict of Interest’. In case of any conflict of interest arising at a later date, the IEM shall inform Chairman, LICI and

recues himself / herself from that case.

6.7 The BUYER will provide to the Monitor sufficient information about all meetings among the parties related to the

Project provided such meetings could have an impact on the contractual relations between the parties. The parties

will offer to the Monitor the option to participate in such meetings.

6.8 The Monitor will submit a written report to the Chairman, LIC within 8 to 10 weeks from the date of reference or

intimation to him by the BUYER /BIDDER and, should the occasion arise, submit proposals for correcting

problematic situations.

6.9 If the Monitor has reported to the Chairman, LIC, a substantiated suspicion of an offence under relevant IPC/ PC Act,

and the Chairman LICI has not, within the reasonable time taken visible action to proceed against such offence or

reported it to the Chief Vigilance Officer, the Monitor may also transmit this information directly to the Central

Vigilance Commissioner.

7. Facilitation of Investigation:

In case of any allegation of violation of any provisions of this pact or payment of commission, the BUYER or its agencies

shall be entitled to examine all the documents including the Books of Accounts of the BIDDER. The BIDDER shall provide

necessary information and documents in English and shall extend all possible help of the purpose of such

examination/inspection.

8. Law and Place of Jurisdiction:

This Pact is subject to Indian Law. The place of performance and jurisdiction is the seat of the BUYER.


9. Other Legal Actions:

The actions stipulated in this Integrity Pact are without prejudice to any other legal action that may follow in accordance

with the provisions of the extent law in force relating to any civil or criminal proceedings.

If the Contractor is a partnership or a consortium, this agreement must be signed by all partners or consortium

members.

Changes and supplements as well as termination notices need to be made in writing.

10. Validity:

10.1 The validity of this Integrity Pact shall be from date of its signing and extend upto 12 months after the last payment

under the contract. In case BIDDER is unsuccessful, this Integrity Pact shall expire after six months from the date of the

signing of the contract.

10.2 Should one or several provisions of this Pact turn out to be invalid; the remainder of this pact shall remain valid. In

this case, the parties will strive to come to an agreement to their original intentions.

11. The parties hereby sign this Integrity Pact at………………….on………….

BUYER BIDDER Name of the Officer: CEO:

Designation

Deptt./

Witness

1……………………………………… 1………………………………….

2…………………………………….. 2…………………………………..

(Note: Bidder/Seller/Service Provider

Stores/equipment/item/service

Bidding process/ bid evaluation/process of availing services

Appropriate word may be used where ever applicable without altering the purpose /desired intention of the clause. )


Annexure – XVI Land Border

(To be submitted by Bidder on their letter head)

To,

The Executive Director (IT/BPR) LIC OF INDIA, 2ND Floor, Jeevan Seva Annexe Building, S.V. Road, Santacruz (west), MUMBAI-400054.

SUB: RFP for “Implementation of Customer Deduplication Solution”

REF: LIC/CO/IT-BPR/CDW-DEDUP/2021-22 dated 09.04.2021

Sir/Madam,

I have read Office Memorandum F.No.6/18/2019-PPD dated 23.07.2020 issued by the Ministry of

Finance, Department of Expenditure, Public Procurement Division inserting Rule 144 (xi) in GFRs

2017 which defines clauses regarding restrictions or procurement from a bidder of a country which

shares a land border with India.

I certify that ____________________________________________________________ (bidder) is not from such a country or, if from such a country, has been registered with the Competent Authority. I hereby certify that ______________________________________________(bidder) fulfills all requirements in this regard and is eligible to be considered. [Where applicable, evidence of valid registration by the Competent Authority shall be attached]

Authorized Signatory Name Designation Office seal

Place:

Date:


Annexure – XVII - Bid Securing Declaration Form

(To be submitted on Company/Organization Letterhead)

Date:__________________ REF: LIC/CO/IT-BPR/CDW-DEDUP/2021-22 dated 09.04.2021

for Implementation of Customer Deduplication Solution. Executive Director (IT/BPR) Life Insurance Corporation of India, Central Office, Information Technology - BPR Department, 2nd Floor, South Wing, "Jeevan Seva Annexe", Santacruz (W), S. V. Road, Mumbai – 400054. Dear Sir/Madam, We the undersigned, declare that: We understand that, according to LIC’s conditions, bids must be supported by a Bid Securing Declaration. We accept that We may be disqualified from bidding for any contract with you for a period of three years from the date of notification if We are in a breach of any obligation under the bid conditions, because We a) have withdrawn/modified/amended, impairs or derogates from the tender, our Bid during the period of bid validity specified in the form of Bid; or b) having been notified of the acceptance of our Bid by the purchaser during the period of bid validity (i) fail or refuse to execute the contract, if required, or (ii) fail or refuse to furnish the Performance Security, in accordance with the Instructions to Bidders. We understand this Bid Securing Declaration shall cease to be valid if we are not the successful Bidder, upon the earlier of (i) the receipt of your notification of the name of the successful Bidder; or (ii) thirty days after the expiration of the validity of the Bid. Dated on _____________ day of ___________________ (insert date of signing) Yours faithfully, Authorized Signatory Name: Designation: Vendor’s Corporate Name Address Email and Phone #


Annexure – XVIII Bill Of Material

Bidder has to submit detailed bill of material including each line item supplied as part of this RFP. The Bill of

Material should include all items under Hardware and Software separately.

Sr. No Type Details / Description of Part Quantity Blank

Colum

Hardware

Software

LIC may ask for breakup of Hardware and Software Cost in Final TCO in above format.


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