benchmarking: methods and tools for sme
TRANSCRIPT
FORMACIÓN COMPLEMENTARIA SISTEMAS CONSTRUCTIVOS INDUSTRIALIZADOS
SENA
OSWALDO HURTADO FIGUEROA INSTRUCTOR DE CONSTRUCCIÓN SENA
Email: [email protected] Cel: 314-3026758
TIPOS DE CONCRETOS UTILIZADOS LOS CONCRETOS UTILIZADOS PARA LAS CONSTRUCCIONES CON SISTEMAS INDUSTRIALIZADOS
Mediante ensayos de laboratorio se llevó a cabo una caracterización físico - mecánica de los diferentes concretos que se utilizan en los sistemas industrializados de construcción de edificaciones, haciendo un análisis comparativo del comportamiento de este tipo de mezclas a diferentes edades (horas y días). Adicionalmente se contrastaron las principales propiedades mecánicas de estos concretos especiales con las del concreto convencional (bombeable) usado en la construcción de placas de sistemas tradicionales. Por otro lado se llevaron a cabo ensayos de calorimetría sobre los concretos usados en los sistemas industrializados con el fin de relacionar el diferencial máximo de temperatura (ETmax), tomado del perfil térmico, con la resistencia máxima esperada de la mezcla. Finalmente se desarrolló un prototipo para determinar el esfuerzo de adherencia entre el acero de refuerzo y el concreto con el fin de establecer la evolución de este esfuerzo en el tiempo. En los sistemas industrializados de vivienda de muros de concreto se requieren dos tipos de mezclas dependiendo si son usadas para los muros o para las placas. En particular, los criterios de diseño de las mezclas de concreto usadas para los muros están asociadas con la fluidez y los tiempos de fraguado debido a la alta resistencia al bloqueo que se presenta al interior de los muros (espesores entre 8 y 17 cm) generada por la presencia de tuberías, refuerzos de acero v accesorios. Por su parte la principal característica que se busca en las mezclas usadas en las placas de concreto está asociada con la resistencia a edades tempranas sin perder de vista la fisuración plástica, Las características mencionadas anterior mente han evolucionado desde los primeros años de la década de los 90's cuando se introdujo al país el sistema Outinord y el Contech . En los primeros años de esta década se usaba un único tipo de concreto que cumplía con las características deseables tanto para placas como para muros. Sin embargo es claro que el uso de una única mezcla de concreto no garantiza un adecuado aprovechamiento de las propiedades físicas y mecánicas de las mezclas, dado que un muro no requiere de tanta resistencia inicial como una placa de concreto y una fluidez muy alta puede alargar los tiempos para poder llevar acabo el allenado ("finishing") de las placas. El concreto usado en los muros estructurales de los sistemas industrializados ha evolucionado desde mezclas fluidas con asentamientos de 7" (17,5 cm) hasta los concretos autocompactantes que no requieren vibrador de inmersión y que garantizan un adecuado llenado en todos los espacios al interior de los muros.
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Table 8 shows the various types of profile which can be obtained at the end of this test and the
conclusion for each of them.
Conclusion
There is no relation between the activities of the management part and no relation between the activities of
the operational part of the processes.
The processes are probably managed in a similar way and the activities considered as significant are not the same for the two processes.
There is no relation between the activities of the management part of the processes and the activities
considered as significant for a process are the complete opposite for each of the two processes.
The processes are probably managed in a similar way and the activities considered as significant for a process are the opposite for the two processes.
The processes are probably managed in a completely different way and there is no relation between the
activities of their operational parts.
There is no relation between the activities of the management part and the activities considered as significant
are the same for the two process.
The processes are managed in a completely different way and the activities considered as significant are the
same for the two processes.
The processes are managed in a similar way and the activities considered as significant are the same for the
two processes.
The processes are managed in a completely different way and the activities considered as significant for a
process are the complete opposite for each of the two processes.
Table 8 - Comparison of the OMP matrixes: types of profile
A comparison of the activities of the processes can then be carried out. Given A the POM matrix of
the reference process and given B the POM matrix of the process to be improved, the matrix C of the
differences is built in the following way:
- If A[i, j] = 1 and B[i, j] = 0 then C[i, j] = 2
- If A[i, j] = 0 and B[i, j] = 1 then C[i, j] = -2
- If A[i, j] = 0 and B[i, j] = 0 then C[i, j] = 0
- If A[i, j] = 1 and B[i, j] = 1 then C[i, j] = 1
We then calculate three points:
- the centre of gravity for the activities the two processes have in common (values of C equal to
1),
- the centre of gravity for the activities which exist for the reference process but not for the
process to improve (values of C equal to 2),
- the centre of gravity for the activities which exist for the process to improve but not for the
reference process (values of C equal to -2).
To show how these points are calculated, let us consider (Table 9) the following example of a matrix
C, reduced here to 4 lines and 4 columns.
N° 1 2 3 4 1 1*N° 2 2*N° -2 -2*N°
4 1 2 1 0 2 8 1 4 0 0
3 0 -2 0 2 0 0 1 3 1 3
2 1 1 2 2 2 4 2 4 0 0
1 2 1 2 1 2 2 2 2 0 0
1 2 2 1 1 1*N° 2 4 3 4
2 1 1 2 2
2*N° 1 2 6 8
-2 0 1 0 0
-2*N° 0 2 0 0
1 : numbers of cells equal to 1; 2 : numbers of cells equal to 2 ; -2 : numbers of cells equal to -2
Table 9
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We can now calculate the co-ordinates of the centres of gravity with the following relation:
XG =
n
i
i
n
i
i N
1
1
* YG =
n
j
j
n
j
j N
1
1
* (8)
For the example given above, the co-ordinates of the three points are:
XG YG
Activities in common 2.16 2.33
Additional activities in the reference process 2.83 2.16
Additional activities in the process to be improved 2 3
These points can then be represented graphically by a correlation graph (Figure 3). The size of each
circle is proportional to the number of values used to calculate the point. We thus have a graphic tool
which allows us to quickly understand the differences between the two processes. In the example
given, the activities the two processes have in common refer to technical as well as to organisational
and human factors. The reference process is characterized by a significant effort on strategic actions
(axis function) while the process to improve concentrates on support activities (assistance function).
Figure 3 – Correlation graph
The representation in Figure 4 offers additional information to that shown in Figure 3 by locating the
activities at the origin of the differences between the two processes. The additional activities of the
reference process (in blue on the figure) represent potential actions to be undertaken to improve the
process.
Figure 4 – Comparison of activities
1 1 1 -2 -2 1 1 1 -2 1 -2 1 1 1 1 1 1 1 1 1 1 -2 2 1 1 -2 2 2 2 2 1 -2 1 1 1 1 1 -2 -2 1 1 -2 -2 2 2 2 -2 -2 1 -2 -2 1 -2 -2 2 2 2 2 2 -2 1 1 1 1 -2 2 2 2 2 2 2 1 2 1 1 -2 2 2 2 1 2 -2 -2 -2 2 -2 2 2 1 -2 2 1 1 1 1 -2 1 2 2 2 2 -2 1 -2 -2 2 2 2 2 2 2 1 1 -2 2 2 2 2 2 2 -2 -2 2 2 2 2 2 2 2 2 2 1 1 -2 1 2 2 2 2 -2 -2 2 2 2 1 2 1 2
Activities in common
Additional activities in
the reference process
Additional activities in
the process to improve
OR
GA
NIS
AT
ION
HU
MA
INT
EC
HN
IQU
E
AXE ACTION ASSISTANCE
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
0 1 2 3 4 5 6 7 8 9 10 11 12 13
Activities in common
Additional activities in the
reference process
Additional activities in the
process to improve
Org
an
izatio
nal
Hu
man
T
echn
ical
11
2.3. Output data of the comparison
The output data of the comparison which is carried out (comparison of the ISC matrixes and the OMP
matrixes) are thus:
- the striking contrasts resulting from the comparison of the two ISC matrixes
- the formulation of the causes at the origin of these striking contrasts
- the relative position of the activities in each process
- the vision of the activities privileged in the two processes
These data are obtained with a study requiring only some structured interviews compatible with the
time the manager has available. With these output data, it is easy to structure an effective action plan
to make progress on the process to improve.
Conclusion
It is the difficulty of SME to carry out a benchmarking which led us to propose tools and methods:
- to describe the processes, the process to improve and the reference process,
- to compare these processes with the objective of defining actions to carry out on the process to
improve.
The description of the process which we proposed is based on some recommendations of the system
theory. We thus stressed the need, not only to identify the good practices of a process, but also, and
especially, to identify the interactions between these practices which mean that the process is in a
position to be maintained and to improve over time.
The comparison of these matrixes aims at leading very quickly to an action plan to improve the
process. This comparison is based on the description of striking contrasts which exist in the history,
the structure and the execution of this process compared to a reference process. The tool proposed thus
highlights the differences in the practices implemented, either in the way of carrying out these
processes, or in the way of managing it.
Our current work aims to develop the OMP matrix (Operative and Management Part) by giving the
possibility of providing answers, different from binary ones (0 or 1), but founded on more structured
information (for example, with the use of semantic scales whose treatment could be carried out by
fuzzy logic). This information would enable us to reveal subtleties in the positions of the centres of
gravity. Another topic of research relates to the identification of the good practices. In this paper, this
identification is currently based on a description of the differences observed between a reference
process and the process to be improved. Our research is now to determine how just one interview
could be carried out instead of two.
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