diversity, inc. workforce professional academy 2013
TRANSCRIPT
Diversity, Inc.
Workforce Professional Academy 2013
Access for All Universal DesignDiversityCultureLanguage
when we incorporate the needs and viewpoints of our diverse
customer base we truly provide access for all
Pre-Session Evaluation
Diverse Customer Base
Definition
Examples
Who is Included in this group?
How Can We Identify the Needs?
Inclusive Culture
Crosses All Programs, Services
Keeps Accessibility at the Forefront
Increases Participation & Career Connections
Decreases Liability
New Tools, Technologies, Best Practices
• Reflection, Awareness, Assessment
•Strategy Building
•Create an Inclusive Culture
•Develop Capabilities
•Measure Impact
Group Activity
“Walk a Mile in My Shoes”
Experience Diversity in this Session!
Role playing and group interaction with guidance from facilitators
Follow the instructions and see where it leads you…
defining, building, maintaining
companywide culture of diversity inclusion
across all programs, services and levels of staffs
VISIONProgram or Culture?
Internal and External Customers?
Segregated or Inclusive?
One Size Fits All or Unique?
ACTIONAwareness
Knowledge
Implementation
Evaluation
Workforce Compliance
ACCESS:
Service Delivery Offices Technology Accommodations Confidentiality
Customer Compliance
ACCESS:
Disclosure Identify & Request Realistic Goals Program Compliance
Road Map Where do we go from here?
Intake & Registration
Front Desk Service Menu
Employ Florida Marketplace
Internal Referrals
* Start Here
* Next Stop: Communication
Signage
Presentations
Applications
Telephone
Electronic Devices
Pencil & Paper
Interpreters – Limited English Proficiency & Sign Language
* Moving On: Assessments
Extended Time Limits
Alternate Format
Alternate Tools
Personal Reader
Interpreters
Environment
* Next Stop: Program Accessibility
Inform the Customer
Encourage Participation
Disclosure
Meeting the Needs – Program & Participant
Maintain the Process
Ongoing Support
Realistic & Clear Dialogue
Communication Preferences
Check Understanding
Compliance
Internal & External Supports
Workforce Professional Training
Required Knowledge
Online Resources
Ongoing – Stay “In the Know”
Decrease Liability
Time & Cost Commitment?
Leadership through Management
Questions? Comments? Ideas?Please Contact:
Lisa ParlapianoDisability Program [email protected](904) 819-0231 ext. 2507
Diane VaccaDepartment of Economic OpportunityWorkforce Services [email protected](850) 245-7451
Keys to
Across Programs Team Oriented & Holistic Knowledge of ONGOING
Resources Collaboration and support All Levels of Staff Embed Create an Action Plan Revisit & Adjust