Confidential. CloudSmartz, Inc. 2015

Disaster Recovery Trends Economic Trends, Migration, & Planning Process

Buffalo Region CIO Luncheon – The Saturn ClubJuly 30, 2015

Confidential. CloudSmartz, Inc. 2015 2

5 Takeaways from Today’s Discussion

1. Defining critical applications for Disaster Recovery & Business Continuity2. Disaster Recovery approaches within the secure cloud environment3. Security, Control and Flexibility at your fingertips4. Reduce disaster recovery costs and gain continuous storage access5. Discuss various approaches to disaster recovery & business continuity for

your business

Confidential. CloudSmartz, Inc. 2015 3

Industry Trends

40% ADMITTED THEIR CURRENT DR PLAN DID NOT PROVE USEFUL WHEN RESPONDING TO THEIR DR EVENT OR SCENARIO.*

60% DO NOT HAVE A DR PLAN.

* State of Global Disaster Recovery Preparedness 2014 Annual Report

Confidential. CloudSmartz, Inc. 2015 4

TYPES OF DISASTER EVENTS

• Cannot predict disaster, but can plan for your response

Confidential. CloudSmartz, Inc. 2015 5

Economics – Cost of Downtime

Damaged Reputation

Customers Suppliers Financial Markets Banks Business Partners Careers Lost

Other ExpensesTemp Employees Equipment Rental Overtime Costs Extra Shipping Costs Travel Expenses

Impaired Financial PerformanceRevenue Recognition Cash Flow Lost Discounts (AP) Payment Guarantees Credit Rating Stock Price

Revenue LossDirect Revenue Loss Compensatory Payments Lost Future Revenue Billing Losses Investment Revenue Losses

Productivity Loss Number of employees affected x (hours out) x (burdened hours rate)

Source: Gartner Research

Confidential. CloudSmartz, Inc. 2015 6

Use Cases for DR Critical Applications

Healthcare

Customer hosts an EMR application on a virtual server with a limited DR budget. Customer requires reliable

and secure replication of their system in the event of a disaster.

Using Veeam technology they back up their EMR system to a cloud repository and in the event of a

disaster they can spin up resources and restore the server in the cloud.

Cost savings and security is provided by having a warm vs. a hot site.

Service is also restored quickly in the cloud.

Manufacturing

ERP system is centrally located in one location. Other locations are connected to the ERP system via MPLS. If the network goes down,

locations will be unable to do business.

ERP System is moved to the Cloud with an VPN connection to the sites.

Backup internet connection implemented to all sites with a

second VPN tunnel provided to the cloud instance.

Access Redundancy and Cost Savings (MPLS for access is no longer

required).

Services

Law Firm - Physical servers located in a off site Data Center & backed-up nightly. Virus attack caused several days outage with 500GB to restore.

Solution requires faster recovery time.

Datto used to replace existing cloud backup solution. If disaster, they can

spin up a virtual server. If the box itself fails, they can spin up a virtual

server in the cloud and continue operations as normal.

Faster recovery time and leverages the power of virtualization even

though they have a physical environment.

Problem

Solution

Benefit

Problem

Solution

Benefit

Problem

Solution

Benefit

Confidential. CloudSmartz, Inc. 2015 7

Effective BC/DR Process:1. Identify Stakeholder Team2. Complete Risk Assessment Analysis3. Score the risks according to impact and

probability:• High Risk – Redundant Systems• Medium Risk – Warm Site & Alternate Procedures• Low Risk – Handled by Alternate Procedures

4. Create the Business Continuity Plan5. Implement Technologies to support the Plan6. TEST, TEST, TEST!

• Testing should be done on an annual basis.

Migration and Planning - Business Continuity

Business Continuity describes the processes and procedures an organization puts in place to ensure that essential functions can continue during and after a disaster

LOW MEDIUM HIGH

HIGH

MEDIUM

LOW

Severity

Prob

abili

ty

Low risk Medium Risk High Risk

Confidential. CloudSmartz, Inc. 2015 8

Business Lessons Learned – Post-Disaster

Corporate:• ~78% of organizations out of business

permanently• Cash only environment. No power. No ATM’s.

No credit cards• Reduced staffing• Salary inflation• Bring recovery close to home and have a plan

for returning homePeople:• Plan on over 50% of staff unavailable

– 3-5x less than needed to perform a recovery

• Does DR Plan assume reduced staffing?– Employee’s first priority is family, pets, housing. – Spouse notification, Accommodations – employees and

families

• Every employee aware of Company’s Crisis Management plan

• Voice notification capability

Communications• Multiple vendors• Multiple communications options• Plan on 0 paper record availability• Backup data offsite in an alternate city• Automate everything!

Power •Extra flashlights in disaster recovery kit• Adequate amount of fuel and suppliers for generators• Address power issues on premise and data centers• Power plan for IT

Confidential. CloudSmartz, Inc. 2015 9

Five Recommendations Cloud is a Game Changer

• Update DR Plan– Business Impact Analysis, Strategic plan development, testing process – Don’t forget gap assessment, executive emergency response planning, plan maintenance

• Automate – On demand remote re-allocations and resource spin up– Leverage tools such as Veeam, Zerto or Double-Take for replication

• Know your data requirements– How much data do you need to move at time of disaster?– How much time will it take to move that data?– What are the performance characteristics of that data?

• Allocate cloud resources to DR– Hybrid IT and clouds are the norm– You’re in Control– Fine tune-ability of resource pool maximizes flexibility– Virtual resources are game changers -- double-duty during DR

• Test, TEST, TEST

Confidential. CloudSmartz, Inc. 2015 10

Cloud as Your Disaster Recovery RepositorySample Implementation

Purchase cloud blocks (public or private) to use as a failover repository. Dynamically expand and contract as needed for DR events, testing, and test/dev

1. Select a quantity of Blocs for each cloud location2. Additional Units as needed3. Customize Cloud Blocs with any combination of optional services

1. Cloud Bloc• 25 BG RAM | 5 Ghz CPU• 1 TB Storage | 1000 IOPs• 10 Mbps Network• User-Managed Firewall Cluster• 100% Availability SLA

2. Add Blog Resources in Unit Increments:• Processing Unit: 1 GB RAM & 200 Mhz CPU• Storage Unit: 1 TB Storage• IO Unit: 500 IOPs• Network Unit: 10 Mbps of Internet

3. Customize Your Cloud Bloc• Private Cloud: VMW vCenter Access. Dedicated Resources. Free L2 Direct Connect.• Protected Cloud: Convert storage volumes into NetApp SnapMirror targets• Reservation Models: Reserve compute and storage so it’s there when you need it

Confidential. CloudSmartz, Inc. 2015 11

Reservation ModelSample Implementation

Place Dibs on server and storage space, so it’s there when or if you need it

• On Demand Compute allows you to reserve computing resources for peace of mind.• Intel-based compute resource “units” (1 GB RAM and .15 Ghz CPU)• Declare at your convenience in 1 month increments

• On Demand Storage ensures High Performance storage is guaranteed ready and available for you when you need it.

• Purchase by the TB• Standard or High Performance Tiers• Available within one hour

Compute Hardware

Storage Hardware

Storage Compute

Confidential. CloudSmartz, Inc. 2015 12

Protected StorageSample Implementation

• Replicate protected volumes from premise to CloudSmartz cloud• No data transfer fees• No changes to your network• For NetApp customers

Confidential. CloudSmartz, Inc. 2015 13

Replication into the CloudSample Implementation

• Data replicated into via CloudSmartz NetApp7-Mode SnapMirror• Data replicated using Veeam, Zerto, DoubleTake, SRM, or other

automation tools

Customer Production Environment

Servers

Network

Storage/SAN

Hypervisor / Virtualization

CloudSmartz Environment

Servers

Network

Storage/SAN

Hypervisor / Virtualization

Replicate and Automated with Veeam, Zerto, DoubleTake, SRM,

other tools

Replicate to CloudSmartz with NetApp SnapMirror

where appropriate

Confidential. CloudSmartz, Inc. 2015 14

User Interface & Summary Reporting

CloudSmartz Compute Resources

Cloud Capacity Planning

Confidential. CloudSmartz, Inc. 2015 15

We build, manage and support a cloud infrastructure designed for mission critical application management

CloudSmartz CloudSuite SolutionFueled by Faction

Power & Environmental

Network Hardware

Compute Hardware Storage Hardware

Hypervisor File System

Virtual Machines

Operating Systems

IP/DNS

Applications

Firewall Load-balancer

VMw

are vCloudD

irector & vCenter

Managed by Faction

Managed by CloudSmartz or CustomerManaged Services• Desktop Management• Network Management• Application Management• Help DeskEight geographies featuring Type II SSAE 16 SOC 1&2, HIPAA

compliant, PCI capable clouds

Confidential. CloudSmartz, Inc. 2015

THANK YOU

Closing comments