smarter leadership for a smarter planet
DESCRIPTION
New work styles and behaviors. (from 2010)TRANSCRIPT
Smarter Leadership for a Smarter Planet
Rawn ShahBusiness Transformation ConsultantSocial Software Adoption Team
Collaboration Agenda 2.0
E2.0 / SocialSoftwareAdoption
Technologist
GloballyNetworked
Gen X
Leadership 2.0
Author,Writer,
Speaker
Social Networking
forBusiness
book
Business Value
Analytics
Rawn Shah
Collaboration Agenda 2.0
Yesterday.
Collaboration Agenda 2.0
Yesterday
Today
Collaboration Agenda 2.0
Yesterday.
2 Billionpeople will be on the web by 2011.*
mobile phone subscribers worldwide by the end of 2008.*
4 Billion 1 Trillion connected intelligent devices in the world
Connected People
Connected Things
Source: Forrester Research; IBM Institute for Business Value
Today
Collaboration Agenda 2.0
Yesterday.
2 Billionpeople will be on the web by 2011.*
mobile phone subscribers worldwide by the end of 2008.*
4 Billion 1 Trillion connected intelligent devices in the world
Connected People
Connected Things
Source: Forrester Research; IBM Institute for Business Value
Today
From a world of scarcity …
…to an abundance of information and sources
Collaboration Agenda 2.0
New Competition
Rapid Change
Unprecedented Opportunities
Abundance creates…
Collaboration Agenda 2.0
We Can’t Just We Can’t Just Work HarderWork Harder
We Can’t JustWe Can’t Just Dedicate More ResourcesDedicate More Resources
We Need to WorkWe Need to Work SmarterSmarter
Collaboration Agenda 2.0
Smarter Outperforming Organizations are build Agile Workplaces
Collaboration Agenda 2.0
Significant Outperformers demonstrate Dynamic capabilities that enable them to quickly adjust to changes in the market
Source: IBM Institute for Business Value Survey
Collaboration Agenda 2.0
Significant Outperformers are more likely to adopt Collaborative practices to share ideas and generate insights
Source: IBM Institute for Business Value Survey
Collaboration Agenda 2.0
Significant Outperformers are more likely to be Connected through capturing and using real-time information
Source: IBM Institute for Business Value Survey
Collaboration Agenda 2.0
Significant Outperformers are Three Times more likely to have adopted Smarter Working Practices
Source: IBM Institute for Business Value Survey
Collaboration Agenda 2.0
More people…
…spending more
time…
…in dynamic, collaborative, and connected environments
Collaboration Agenda 2.0
Most active audiences in Social NetworkingAverage hours / week per visitor
Source: IBM Manyeyes / Social Networks Data
Ru
ss
ia
Bra
zil
Ca
na
da
P.
Ric
o
Sp
ain
Ita
lyUS
A
Collaboration Agenda 2.0
Source: IBM Manyeyes / Social Networks Data, Dec 2009
Digital Nations – Human view
Collaboration Agenda 2.0
Social Networking in Italy Facebook Age and Gender
Source: IBM Manyeyes / Social Networks Data & Facebook
ItalyTeenagers & under= 19% (2.8M)
Adults
= 81% (11.8M)
Collaboration Agenda 2.0
“In 4 years, Millennials will account for nearly half of all employees in the world.”
- Meister & Willyerd, Mentoring Millennials, Harvard Business Review, May 2010
Image source: http://w w w .f lickr.com/photos/victoriapeckham (CC BY 2.0)
Collaboration Agenda 2.0
Social Networking in Italy Facebook Age and Gender
Source: IBM Manyeyes / Social Networks Data & Facebook
Italy
Other Gens
= 36% (5.3M)
Millennials~ 58% (8.5M)
Millennials will have a larger share of the future business environment…
… and define the way we all work
Collaboration Agenda 2.0
Training The hard way Too much and I’ll leave Required to
keep me
Technology use
Uncomfort- able Unsure
Unable to work without it
Generation
Learning style Classroom Facilitated Independent
Born 1922 ~ 1945 1946 ~ 1964 1960 ~
1980
Millennials
1977 ~ 1997
Continuous, expected, lifelong
Social learning
Unfathomable if not provided
Decision-making
Seeks approval Team-informed Team-
included Social proof
Multi-tasking Unwise Sets me back Necessary Daily routine
Communication Top-down Guarded Hub and
spoke Hyper-connected
FeedbackNo newsis good news
Once per year Weekly/DailyOn Demand,
Ambient
Leadership style Hierarchical Hierarchical Coach Partner
Problem-solving Hierarchical Horizontal Independent Collaborative
MillennialsGen XersBoomersSeniors
Work Behaviors: A Generational View
Collaboration Agenda 2.0
Training
Technology use
Learning style
Continuous
Social learning
Unfathomable
Decision-making Social proof
Multi-tasking Daily routine
Communication Hyper-connected
Feedback On Demand, Ambient
Leadership style Partner
Problem-solving Collaborative
Essential Skills of the new Millennium
Collaboration Agenda 2.0
How my team is structured(traditional hierarchy)
Rawn
Luis
Josh
Younghee
Jeanette
Anna
Gina
Wolfgang
Jeanne
Collaboration Agenda 2.0
Rawn
Business Value Analysis
Margery
Peter
BlueIQ Whitepaper
Jeanne
Smarter Leaders Virtualcast Event
Eric
Luis
Sacha
Josh
Jack
Regional Development
Wolfgang
YoungheeJeanne
Jeanette
Anna
Social Analytics
Michael
Rand
Boz
Hardik
BlueIQ AmbassadorCommunity1200 people
Workplace of the Future Community300 people
Executive Updates
Younghee
Gina
Jon
Wolfgang
Bob
Steve
How I work
Collaboration Agenda 2.0
Rawn
Business Value Analysis
Margery
Peter
BlueIQ Whitepaper
Jeanne
Smarter Leaders Virtualcast Event
Eric
Luis
Sacha
Josh
Jack
Regional Development
Wolfgang
YoungheeJeanne
Jeanette
Anna
Social Analytics
Michael
Rand
Boz
Hardik
BlueIQ AmbassadorCommunity1200 people
Workplace of the Future Community300 people
Executive Updates
Younghee
Gina
Jon
Wolfgang
Bob
Steve
How I work
Collaborative…
Collaboration Agenda 2.0
Rawn
Business Value Analysis
Margery
Peter
BlueIQ Whitepaper
Jeanne
Smarter Leaders Virtualcast Event
Eric
Luis
Sacha
Josh
Jack
Regional Development
Wolfgang
YoungheeJeanne
Jeanette
Anna
Social Analytics
Michael
Rand
Boz
Hardik
BlueIQ AmbassadorCommunity1200 people
Workplace of the Future Community300 people
Executive Updates
Younghee
Gina
Jon
Wolfgang
Bob
Steve
How I work
Collaborative…
…Multi-tasking daily
Collaboration Agenda 2.0
Source: IBM SaNDVis
Hyper-connected communications…
Collaboration Agenda 2.0
Source: IBM internal Lotus Connections Profiles
Leadership through partnering…
Collaboration Agenda 2.0
Source: IBM internal Lotus Connections Profiles
Leadership through partnering…
…on-demand feedback
Collaboration Agenda 2.0
Source: McKinsey Global Survey Results, How Companies are benefitting from Web 2.0, 2009
Measurable gains from using Web 2.0 for given purpose
Surveys are social proof for making decisions…
Collaboration Agenda 2.0
Source: Amazon.com http://www.amazon.com/gp/product/0132357798/
…but so are ratings…
…and real-time analytics
Collaboration Agenda 2.0
Source: IBM Lotus Connections Blogs
Source: Twitter.com search #e20
Learning is continuous…
Collaboration Agenda 2.0
Source: IBM Lotus Connections Blogs
Source: Twitter.com search #e20
… and social
Collaboration Agenda 2.0
Aren’t these all just more technical skills?
Collaboration Agenda 2.0
CollaborativeTrust-forming
Inclusive
Opportunity-creating
Sharing and Re-sharing
Gina PooleVP, Web 2.0 Marketing,
IBM Software
- Creates opportunities to officially recognize and include the work of IBM social computing enthusiasts worldwide
- Shares the output and brings visibility to the top productive enthusiasts across our IBM leadership
Collaboration Agenda 2.0
AwareCollaboration-context
aware
Culturally intelligent
Information aware
Sarah SiegelLeadership Development Programs,
IBM Center for Advanced Learning
- Collaborates in many ways to do her work: Conversations with people across the global organization, in workgroups, and in Communities
- Teaches cultural awareness to IBM managers worldwide
- Uses a wide range of information from across the global organization
Collaboration Agenda 2.0
ConnectedWidely networked
Digitally eminent
Ambient-communicative
Interactive & responsive
Carol SormilicVP, Global Workforce & Web Processes Transformation Exec,
IBM CHQ/CIO
- Communicates her daily activities and status IBM-wide
- Interacts with IBMers globally through Lotus Connections
- Digitally-eminent through sharing her presentations, data and results through social computing tools
Collaboration Agenda 2.0
Dynamic
Agile, broad-thinking
Highly responsive
John Handy- BosmaChief Architect Collaboration, STSM
IBM CHQ/CIO
- Works across company-wide business needs: Considers global issues, impact across business units and job roles
- Active participant and typically responsive in minutes
Collaboration Agenda 2.0
Can I do this?
Source: Flickr, http://www.flickr.com/photos/jmabel/ CC BY-SA
Collaboration Agenda 2.0
… the successful ones keep it ongoing
Many executives simply start one day
Don’t worry about mistakes - forgive and forget easily
Value timely information and interaction over extensive detail
Can I do this?
Source: Flickr, http://www.flickr.com/photos/jmabel/ CC BY-SA
Collaboration Agenda 2.0
How do I prepare?
Source: Flickr, http://www.flickr.com/photos/alanvernon/ CC BY 2.0
Collaboration Agenda 2.0
How do I prepare?
Build a discipline of regularity
– dedicate some time from your schedule every week to participate
Recruit your peers and people
– invite your peers, team members, and others to connect, look up information, or participate online
Assess your knowledge and strengths
– evaluate what you can share and the unique perspective you bring
Source: Flickr, http://www.flickr.com/photos/alanvernon/ CC BY 2.0
Collaboration Agenda 2.0
Source: Flickr, http://www.flickr.com/photos/sanjoselibrary/ CC BY-SA 2.0</
Who can help me?
Collaboration Agenda 2.0
Reverse Mentoring Executives at IBM
Social Computing
Experts
SeniorExecutives
Social computing skills
Leadership skills
Pairing talented high-potential Experts in social computing…
Builds bridges across specializations… geographies… generations…
Who can help me?
…as coaches to our senior-most Executives
Collaboration Agenda 2.0
Partneringleader
Continuoussocial learner
Social Proofdecision-
makerOn-demand
feedback
DigitallyEminent
Hyper-connected
Multi-tasking
Collaborative
You
Collaboration Agenda 2.0