digitechx repair division presentation

April 3, 2013

DigitechX Repair Solutions Company Presentation

January, 2015

© 2015 Digitechx Repair Solutions 2 Proprietary and Confidential

DigitechX Repair Solutions

! Operating Division of Digitechx Inc. Parent Owned By The Washburn Family Trust Financed By White Bear Partners, A Private Equity Company Part of a Global Telecom Supply and Service Family;

ISO 9001: 2008

Certified Quality

Management


Expanding Global Presence Headquarters ! Dallas, Texas, USA ! Las Vegas, NV, USA ! Torrance, CA , USA

Sales Offices ! Laguna Nigel, California USA ! Denver, Colorado USA ! Eaton, Pennsylvania USA

Logistics Offices ! Amsterdam, Netherlands ! Buenos Aires, Argentina ! Sao Paolo, Brazil ! Santiago, Chile ! Bogota, Columbia ! San José, Costa Rica ! Quito, Ecuador ! Mexico City, Mexico ! Panama, Panama ! Lima, Peru ! Caracas, Venezuela


Service and Offerings

Product Repair and Certification

• Extended warranty repair contracts for legacy products

• Product Test and Certification

Logistics • Advanced Sparing and

Logistics • Distribution center logistics •  Inventory management • Resell, decommissioning

services

Professional Services

• Field installation and retrofit services

• Outside power plant rectifier retrofits and battery replacement

Telecom Service Providers, Mobile/Wireless, and CATV


Customers

Over 40 active customers:


Telecom Equipment Product Lifecycle

0

0.2

0.4

0.6

0.8

1

1.2

Inst

alle

d B

ase

Platform Life Fisher Pry Substitution Model

Original Equipment Manufacturer (OEM) Warranty Ends PCN/

Service continue beyond contract

Manufactured Discontinued

(MD) Supported but product mature PCN/Software

upgrades stop. OEM may sell IP rights

End-Of-Life (EOL), End of Service

(EOS) Repairs continue until operator removes from

service

Operator begins/end replacements

Repair Opportunity Sweet Spot – Window may extend as long

as 10 years

Full Deployment 100% of market reached

Platform Introduction

Installed base from field trials

Repair Option declines as spare parts become available through the

“grey market”


Products Supported


Repair and Certification

NPI (New Product Introduction)

Process

• ISO-9001:2008 based process for introducing new products to the Fortress Supported Product List

• New products are characterized using tools such as Takaya© Flying Test Probes

Visual Inspection

• Every incoming SRO is visually inspected and logged into the Syteline ERP system before being sent to Repair / Rework

Repair/Rework

• Experienced full-time technicians diagnose and repair products down to the component level

Functional Testing

• Technicians and Engineers perform functional testing to ensure the correct repair before the product is sent to Burn-in Test Verification

Burn-in Test Verification

• 8-48 hour burn-in on each certified product

• Comprehensive diagnostic test performed during burn-in

• Product is returned to Repair/Rework if it does not pass burn-in

Over 300+ Vendor Platforms Supported


Service Level Agreements

Standard 21

Business Days

Expedite 10

Business Days

Logistics Next-Day

Turn

Critical Sparing 4-Hour Delivery

! Strict Adherence to SLA Commitments

! Monthly Reporting ! Quarterly Business Reviews

! Real-Time Access to SRO Work-in-Progress

! The Solutions Customer Portal gives you access to each SRO

! Access to Technician Notes

! CPMs - Customer Program Managers

! Assigned CPM is your direct contact to your SRO workflow and progress

Repair

Supply Chain


Forward Stocking Locations

Advanced Replacement

Logistics

Inventory Management

Services

Critical Sparing

Logistics Services


Business Model Offerings

•  Pay as you go on a per-unit basis •  Standard One-Year Warranty •  7, 10 or 21 Day Turnaround

Per-Unit Transactional

Repair

•  1-3 year pre-paid agreement •  Extended warranty options •  Monthly reporting and Quarterly

Business Reviews •  Dedicated Customer Program Manager

Pre-Paid Subscription

Services

•  1-3 year agreement •  Extended warranty options •  Monthly reporting and Quarterly

Business Reviews •  Dedicated Customer Logistics Manager

Logistics and Professional

Services Agreements


What Sets Us Apart?

Engineering and Technician Focus

•  Reputation for ability to fix hard-to-repair equipment

•  In depth understanding of circuit board design and functionality

•  Full-time technicians instead of part-time contractors

•  Extensive burn-in testing after each repair

Repair and Logistics

•  Extensive repair expertise spanning over 250 OEM (Original Equipment Manufacturers) platforms

•  Certified product warranty through repair and burn-in testing

•  Non-competitive with OEM vendors

•  Dedicated Program Management by project

Warranty and SLA Performance

•  Standard One-year Warranties

•  Extended Warranties available

•  Outstanding SLA (Service Level Agreement) performance

•  Comprehensive Reporting Capabilities


Summary

! The company has 12 years of third-party Repair expertise and documented hardware repair processes on over 250 telecommunications platforms and 18,000 individual part numbers.

! DigitechX Solutions supports Logistics Services for advanced and critical sparing, forward logistics planning, inventory management and decommission / resale projects.

! DigitechX Solutions provides Professional Field Services for wireline power retrofits and maintenance, mobility tower and PIM projects, and battery replacement services.

digitechx repair division presentation

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