digital learning experience -...

Taking Sales to a Higher Level

Mercuri InternationalDigital Learning Experience

2

MI Digital Learning Experience

Mercuri International LMS


Custom LMS


2 types of access

Mercuri International LMS

Scorm connector between customer LMS and MI LMS


7

Scorm connector between customer LMS and MI LMS


5 6

Onlineresources

Post learning

Finalassessment

1 2 3 4

Teaser QuizPre learning

Onlineresources

workshop 7

Follow-upmeeting

9

Certificate

8

A sequential path


Respect of the educational process

Make people

conscious

Make people

understand

Make people

practice

Make people

succeed

Continous learning


Respect of the educational process

Step 1 : Prepare yourselfWelcome video/Teaser to communicate on the objective, benefits, what’s in it for the participants, and what we expect from them.

Open question on the participant current practices, to reinforce the awareness of the need to change

Assesment/Survey to measure initial knowledge, behavior, skills

Videocast to inspire, to bring awareness

Step 2 - Unleash your potentialRapid learning to learn key concepts, discover new thing, fill gaps

E-learning to empower, teach a metodology

Essentials to retain key concepts

Step 3 - Share and Pratice

Workshop/Virtual classroom/ Web coaching/Board game to focus on practice, to share, improve know-how

Tips and tools to apply – may be used as assignments, this way learners choose an action to take and, to share in next step

Assignement activity between a facilitator and a learner. Facilitator give a score to evaluate learners and provides feedback

Step 4 - Measure your progressFinal assesment (to measure progress)

Get your certification (certificate to be downloaded, added to linkdin profile)

Follow-up web meeting (to implement)

ONLINE COLLABORATION along the training, access to communities, share and interact with others, votes, comments, share files

LEARNING CHANNEL to browse for more contents, access boarder topics

FULLY MULTI DEVICE SOLUTION, learner can follow compulsory courses or search something new; Download and use off line.

Make people

conscious

Make people

understand

Make people

practice

Make people

succeed

Continous

learning


Organisation of the learning path

A Weekly structure


Steps are split into weeks*: eachweek covers a dedicated topic. Wepropose more steps but with lesscontent so the participants learnregularly with a balanced number ofmodules

*depending on the learning path duration, it canalso be a monthly structure

Online preparation

Introduction (Teaser)


Online preparation

Activity (Open Question)


Introduction of a subject: at thebeginning of a step to introduce asubject and encourage reflection

Presentation of learners: By doingso, learners will get to know others. Inan environment of trust, it is easier toreceive advices from others andinitiate change. A reply is valorizedwhen another learner likes it: this alsohelps timid people expressthemselves.

Confrontation of theory andpractice: an open question can beasked after the completion of alearning resource. The resource'sstatements can be questioned orcorroborated, depending on theprofessional experience of learners.

Sharing of experience: After anassignment to ask learners to describetheir experience. They can talk aboutthe lessons learned while doing theassignment and the results achieved.People may get inspired from others’experience. All this may lead to theimplementation of best practices andthe avoidance of mistakes inside anorganization.

Online preparation

Self-assessments


Online preparation

Learn key concepts (Interactive e-module)


Online preparation

Learn from experts (videocast)


Online preparation

Activity at the end of each step (quiz)


Online preparation


Activity at the end of each step (open question)

Workshop event


Logistical information (when

it takes place, where it takes

place, who is the facilitator)

Pedagogical information

- objectives and description of

the activity.

- pre-requisites to the activity

(text + attachment)

- additional material (text +

attachment)

Social information (other

attendees of the event)

Gamification - points that can

be earned by completing the

activity

The learner can view on a single page, all information related to the workshop

Online consolidation


Tips and tools to apply (Action tip)



Check people's knowledge and practices (Assignment activity)

Complete the FOCA questions bank you have starded during the

workshop and send it to your facilitator.

This work will be corrected and commented by the facilitator.

Best practices: at thebeginning of the path, using anassignment can help evaluatingthe level of knowledge on aspecific subject. At the end ofthe path, using an assignmentwill assess the skillsacquisition.

Benefits: a confidentialexchange between a learnerand a facilitator is possible. Thefacilitator can evaluate aknowledge or a skill (at the endof a step or a path) through aformal assessment (useful forcertification).



Follow-up webmeeting

Follow-up webmeeting

Click on the link to access your today webmeeting



Get your certification (final assessment)



Get your certification (download the certificate & add it to LinkedIn)



Deepen your knowledge with learning channel

Copyright © Mercuri International

Communication plan

To motivate people to change, to create the awareness of the need to change, to state the ambition, so people understand the benefits of changing.

Launching the development path When launching the path, it is key tocommunicate on the objective of the program, the benefits, what’s in it for the participants,and what we expect from them. To do this, we use different tools, such as: virtual kick-offmeeting, teasers, newsletter, video welcome message)

Communication throughout the path In a process where we move from a puretraining approach to a development approach, participants need to be constantly supportedand motivated. This will guarantee that change happens. Tools used are: videocasts,reminders, information and congratulations emails, certificate sent by email, newsletter,discussion forum

Benefits of this approach

Better awareness: your participants understand what’s in it for them, and why they need tochange ; A more efficient solution: more motivation, more commitment. A simplecommunication, using the best that new technologies can offer, while cost-effective. Acustom solution that we design together with you, to guarantee success.

Thanks to the communication plan we guarantee:

1. Strong commitment

2. Long-term change

3. Higher Return on InvestmentA real meaning that is given by CEO, team leader,

director of training, …


Communication plan

The Digest (automatic)

Welcome email

Congratulation emails

Invitation to workshop

Newsletter


Communication plan



Online collaboration in a portal (knowledge community, learning channel, blended session)

My discussion learners can interactwith their teacher and with each other.Discussions are limited to the trainingcourse, or can be limited to a session, ifrequired. They are post-moderated by thetrainer.

Share your files is a feature thatallows the learner to share learningresources within a training course.

Participant profile presentationlearners who follow the same trainingsession can have access to additionalinformation on the other learners in thegroup.

Social sharing



Online collaboration in a BlendedX session

Open question (inside a session). Learners cantalk about their experience, give their opinions andshare their thoughts. They can see the replies ofothers (but cannot comment them), which canencourage reflection.

Share forum to speak openly on any points relatedto the training course. It may be used for generaldiscussions, The facilitator can participate indiscussions from the back-office. For both the Openquestion activity and the Share feature: Learners canvote for their peers by liking their replies. Posts arerestricted to the training course's context.

People can be used by learners to see who aretheir peers and feel more confident in discussionswith them. Moreover, learners can compare theirscore with others.

Social sharing



Online collaboration to share about contents

Add to favorites

Share with colleagues

Voting for content.

Social sharing


Gamification of a session with BlendedX

Gamification with the blendedX modality.

Point threshold The learner must reach a point threshold in a limited amount of time, which stimulates competition amongst users and, in turn, increases motivation.

For each activity a amount of point is defined

Certificate to be downloaded when the threshold is reached



Individualized Delivery

User do not want “one size fits all”, they want something customized for them

Groups Custom portals for the different roles within the company

Management Dashboard From My team tab, the managers have anaccess to all information about their team members. The Dashboard tabgives a global vision of the activity of his team members on the trainingplatform on various period: week / month / year..

Assignement activity is an activity where the learner must submit a work to a facilitator, either by writing a text or uploading a file. This work will be corrected and commented by the facilitator.


Certification + Add to LinkedIn


37


A tool for each objective

Communicate and commit

Create awareness

Measure initial levels and practices

Bring knowledge and fill gaps

Improve know-how & change behaviours

Support “day-to-day practice”

Support implementation

Measure progress and change in practices


Online evaluations

Self-evaluations / Currentpractices

Knowledge evaluations

Skills evaluations

Profile questionnaires

Quality evaluations


Online evaluations


Learning channel packages


Off-the-Shelf contents

5 complementary formats to foster engagement, effectiveness and retention


Modules (30-45 mins)

New! the team series

Videocasts of experts (2-4 mins)

Essentials (printable)

Action Tips (printable)

Off-the-Shelf contents

1500 training contents in up to 14 languages


English

French

Spanish

German

Dutch

Italian

Portuguese

Swedish

Danish

Finnish

Norwegian

Czech

Slovenian

Hungarian

Polish

Russian

Arabic

Multilingual contents


Multilingual contents


Custom contents

Rapid learning

Elearning

Assessments

Practical tools

Videos

Audio podcasts

Online links


Storyline authoring tool

For PC and Tablet

Interactive rapid learning

25 different activity types

Discovery activities

Easy localisation process

Importing powerpoint


Videocasts

Exercises

Rapid learning Online assessmentsMy Discussions

Essentials

Best practice sharing

Tools for download

Newsletter

Youtube video

E-learning


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50


LMS functionalities

Types of admin access

Content upload

Path creation

Participants upload

Path monitoring/communication

LMS full administrator

Restricted rights on uploading contents, etc, Path creation

LMS mid-level administrator

Access to reports only

Restricted to paths/sessions

Reporting access (HR or consultant/coach)

Access in participant LMS interface to My team

Group and detailed reports on one’s team members

Manager access (LMS licence necessary)


Manager access (My team Tab)

In the LMS we connect each participant to his/her managerEach manager has access to live reports on his/her team


Global activity:Connection share regardingthe number of members of the team

Training share:Highlight of trainings by hours

Team progression in percentage (%)

Period selection

Most viewed rated by the number of visits

My team tab (dashboard)


My team tab (my team members)

contextual filters : by learner, by team, …

Learner progression by training


Click on the play button

You will see detailled progression and score for the selected line

My team tab (my team members)


ReportingLearning resource reports

List of learners who have access to the learning resource

Top 5 and bottom 5 questions by pass rate

Consolidated answer report

Exporting learner scores for a questionnaire

Exporting learners answers to a questionnaire

Training course reports

Time spent on training courses

Training efficiency report

Training course evaluations

Training course accreditations

Learners progress

Session attendance sheet

Individual learner reports

Tracking a learner's sessions

Tracking a learner's learning resources

Learner's answers analysis

Learner's score export

Learner's connection history export

Other reports

Consolidated report

Notification rules history

Learning resource popularity

Exporting the scores of all learners of an entity

Exporting the connection history for an entity


57

Other Applications Intranet/Extranet

Content

Business Intelligence Tools

Talent Management Systems

Learning Management Systems

Single Sign On Solutions

Integration


Other functionalities

Hosting of other elearning providers’ contents

Hosting of custom material


Tools

CAMPUS 2017 with all MI + CK contents (click here) login : campus/ password campus

MI Demo portal (click here)

MI e-learning modules Newest updates

Understanding your customers

RAC Module

Differentiated selling

Handling Objections


https://mercuri.eu.crossknowledge.com/sso/session/54706/hash/ea805df2936b0e816c971375c6ef3faebc164d69ac2fab715db143923332727b2c1e668e99e0d7198b2013f2a5fae1202aee5d47c0af9cbdc56db3ed7584897f/id/88580/

http://media.crossknowledge.com/Medias/mercuri/public/MI Demo portal - Storyline output/story.html

http://media.crossknowledge.com/Medias/mercuri/public/M01_Understanding your customers/story_html5.html

http://media.crossknowledge.com/Medias/mercuri/public/RAC - Storyline output/story_html5.html

http://media.crossknowledge.com/Medias/mercuri/public/Differentiated Selling - Storyline output/story_html5.html

http://media.crossknowledge.com/Medias/mercuri/public/Handling Objections_NOUVELLE_CHARTE_V2/story_html5.html

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