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Development Project Manager

March 2015

Olympic Office Centre, 8 Fulton Road HA9 0NU

Telephone 020 8830 6777 Fax 020 8450 9777

[email protected] www.campbelltickell.com

Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939

Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08

March 2015 Dear Applicant CityWest Homes – Development Project Manager Thank you for your interest in this position. Enclosed is the information you will require to assist you in completing your application. To apply please can you:

Provide an up-to-date CV which shows your full career history with any breaks explained – we recommend that this is no longer than three pages;

Write a supporting statement detailing how you are a good candidate for this post and how you fulfil the person specification – we recommend that this is no longer than three pages;

Complete the declaration form; and

Indicate in the declaration form if you cannot attend any of the interview dates.

Please note that applications can only be considered if all the documentation is completed. However, it is not mandatory to complete the equalities section within the declaration form. The information requested is for monitoring purposes in line with our commitment to equality and diversity, and will not affect the outcome of your application. Once complete, please send your application, preferably in MS Word format, by email to [email protected] or by post to: Campbell Tickell Recruitment, Olympic Office Centre, 8 Fulton Road, Wembley, HA9 0NU. Due to postal unreliability we recommend you e-mail your application to us wherever possible to avoid missing the deadline.

mailto:[email protected]

CityWest Homes Recruitment to the role of Development Project Manager

March 2015 of 16

Applications must be received by Monday 30th March 2015, at 12 noon. It is your responsibility to ensure that we have received your application. If you do not receive confirmation of receipt of your application from us within 24 hours of sending, please call 020 3434 0990 to ensure it has arrived. You should also ensure that you use a secure email address from which to send your application, as our system will filter out emails if it believes them to have been sent from unsecured sites that are often used to send spam emails. In order to avoid last-minute IT issues, we also ask that you allow yourself ample time to submit your application in advance of the deadline. Details of the selection process can be found on page 15. Please do contact me if you wish to have an informal discussion about the role or if you have any questions on 020 3434 0990. I look forward to hearing from you. Kind regards

Gera Patel Partner


March 2015 of 16

Contents

Page

Welcome letter 5

About CityWest Homes 6

Our executive team 9

Job description and person specification 10

The development team structure 13

Principal terms and conditions of service 14

Key dates and the selection process 15

The media advertisement 16

The following supplementary information can be downloaded from www.campbelltickell.com:

Annual report 2014

To find out more please also visit the CityWest Homes website: www.cwh.org.uk

http://www.campbelltickell.com/

http://www.cwh.org.uk/


March 2015 of 16

Welcome letter

City West Homes plays a unique role in the delivery and management of a wide range of

affordable and other housing options across the capital. We are developing exciting projects

to change the property landscape in Westminster, and as such need to expand our

development team and are recruiting to this and number of other senior development

vacancies.

With more than 1,000 new homes and developments worth over £300m in our pipeline, this

post of Head of Development & Construction is crucial to ensure that Westminster can

respond to the capital’s fast changing housing and community needs. All our development

activity is anchored in our values – whether we are constructing new homes ourselves or are

working with development partners - we never forget that we are delivering homes and

regenerated neighbourhoods for our current and future residents. Our development profile

very much reflects who are to be as an organisation – creative, innovative, forward-thinking,

agile and dynamic.

We need to retain a commercial focus as we deliver complex construction projects worth

many millions in one of the world’s most vibrant and diverse cities. So the role will suit you

if you have an innate commercial acumen and can balance this with an unstinting

commitment to our social values. You will have a track record delivering tangible results on

complex development and regeneration projects. Your experience may have been gained in

the social or commercial development sector – but you will need to bring a strong

understanding of how the development and procurement process works in the public realm.

Much our work is delivered in partnership with others so you will also have an intuitive

approach to managing multi-layered relationships across a variety of organisations.

The uniqueness of what we do at CityWest Homes; the high profile nature of our projects;

the scale of our programme; our relationship with Westminster City Council and other

strategically important partners – all mean that this could be a career defining opportunity

for someone who shares our energy and vision.

I look forward to hearing from you.

Phil Jenkins

Asset Development and Property Director


March 2015 of 16

About CityWest Homes

Established in 2002, CityWest Homes provides services to over 21,000 properties on behalf

of Westminster City Council, including 9,000 leasehold properties and 12,000 social homes.

We are committed to providing good quality homes, thriving communities and excellent

services. Since inception, the organisation has had a clear dedication to customer service,

facilitating our expansion into the private sector. We also operate a power station, providing

heating to over 3,250 homes and businesses in Westminster.

CityWest Homes have been awarded a three star excellent rating by the Audit Commission,

achieving the ‘decent homes’ standard two years ahead of the Government's schedule. We

are also proud to have reached number 49 in the 2015 Sunday Times Top 100 Best

Companies and have been awarded ‘Investors in People’ gold status.

Our vision and values

Our vision: we have one clear aim - to be the leading provider of housing services in the UK.

Our values: Our values influence our priorities, how we do things and where we want to be:

All about our customers – our customers are the most important element of our

business. We want customers to feel that their contact with us has been positive and a

responsive experience, where we have been creative in our solutions.

A great and safe place to work – our staff are our most important asset so investing in

training and development is an absolute priority. We want to make CityWest Homes an

attractive place to work, not just for our current keen and talented staff, but for future

staff too.

Keeping our promises – our customers have high expectations. By being open, honest

and aware of our actions and their consequences we can make sure our customers are

treated fairly and with respect.

Responsible with money – it’s crucial that we use funds responsibly and wisely. We

work hard to achieve the optimum balance between quality and price. We intend to

help our residents and company plan for an affordable and sustainable future.

Finding better ways – we want CityWest Homes to be known as a creative, innovative,

forward-thinking, agile and dynamic business.


March 2015 of 16

The asset, development & property directorate

There are over 120 people in the directorate and we work closely with Westminster City

Council and the Council’s other social housing provider, Westminster Community Homes - to

develop new homes and effectively manage and maintain existing property assets.

Development

Our development programmes are high profile, sometimes complex and significant in terms

of scale and scope – so we are expanding our development team to ensure that we are well

resourced to continue with delivery of an ambitious programme.

We operate in two clear workstreams. Developer-led proposals involve working with a

range of developer partners; the current programme involves four projects, where we are

building 821 units at a cost of £243m. We also deliver self-build projects where we manage

the entire design and construction process, and this part of the programme we are building

277 units at a cost of around £100m

The development team are involved in delivering the following:

Development of more than 1,000 new homes .

Procurement of consultants, contractors and development partners.

Planning and consent applications.

Consultation with CityWest Homes residents.

Commissioning and defect free handover to the housing management team.

Complex requirements of a programme that will cover properties destined for outright

sale, mixed tenancy and social housing.

Current projects are in various stages of the pipeline, ranging from initial feasibility studies

to attending to defects following completion of build. The schemes range in scale from

single dwellings to large scale mixed developments combined with commercial, health and

community use facilities.


March 2015 of 16

Asset management, capital programme and building maintenance

The directorate works closely with the Council to develop the asset strategy for developing,

maintaining and improving the Council's housing stock. We are entering an exciting new

phase where we will work closer with Westminster City Council to plan future regeneration

and development. We use detailed asset management data to inform investment plans and

to undertake the detailed capital investment planning for a £250m, rolling five-year

investment programme to maintain and improve existing real estate assets.

Our programme to maintain and improve assets is complemented by a range of active asset

management activities such as disposal of poor performing assets, acquisition of high quality

housing and the identification of development opportunities to increase the supply of new

homes.

The capital programme team:

Deliver a maintenance and refurbishment investment programme of around £50m pa.

Deliver a programme of capital works based on the five year rolling asset strategy.

Manage all planning and programming aspects of capital works.

Procure and appoint of contractors and consultants to deliver capital works.

Oversee project management and commercial management, undertaking contract

administration, valuations and final accounts.

Our repair service won the Inside Housing UKHA award in 2010 and has since continued to

top the HouseMark league table for quality among London authorities. The building

maintenance team comprises:

Building operations teams, based in area service centres and responsible for delivery of

the general response repair service – the team manages our repairs call centre, which

handles all repair requests and enquiries from residents.

The property services team, which manages the procurement of repair term contracts,

the refurbishment of voids and occupational therapy adaptations.

The mechanical and electrical team responsible for repairs, replacement and statutory

compliance of building services.


March 2015 of 16

The executive team

Tim Harris - Interim Chief Executive

Tim joined the business in January 2015. He has over 40 years’ experience in the housing industry, 30 years of them at director level. A successful interim chief executive who has turned around four ALMOs and won over £800m decent homes funding since 2006. He has also led organisations through five successful two star inspections.

Petros Christen - Director of Finance

Petros started in September 2010, having come from a housing association. He is responsible for managing CityWest Homes' financial accounts, home ownership, as well as working closely with Westminster City Council to manage the Housing Revenue Account. He is Chair of the value for money taskgroup and takes an active role in the board's Finance and Audit Committee.

Jo Bowles - Director of Human Resources

Joining us in March 2008 as HR manager, Jo now drives our people strategy. Joining their trainee management scheme, Jo spent 18 years at Marks & Spencer. She then became Head of HR for customer operations for three years at Ofsted. She has extensive HR experience including employee relations, restructuring and change, learning and development and rewards.

Phil Jenkins - Asset Development and Property Director

Phil joined CityWest Homes in March 2014 and has 25 years’ real estate, construction and development experience, most recently with the John Lewis Partnership where he led the early phase of their ‘Little Waitrose’ convenience format. He started his career in private practice construction consultancy and has held senior roles at Gleeds, Family Housing Association, the Co-operative Group, Crabtree & Evelyn and SPAR.

Marc Wolman - Business Transformation Director

Marc joined in August 2014 and has over 20-years international experience in leadership and hands-on delivery of engagement, transformation and change programmes in both private and public sector organisations. He was previously at Serco, delivering critical change and operational improvement programmes as well as developing growth models.


March 2015 of 16

Job description

Job title: Development Project Manager

Department: Development and Construction

Responsible to: Development Programme Manager

Line managing:

Job purpose:

Efficiently and effectively lead delivery of real estate development projects at City West Homes (CWH) procured via development agreements or in joint ventures, providing the expertise, management capability and assurance to deliver projects in line with our business objectives

Ensure development projects are procured accurately, competitively, efficiently and on time, proactively addressing matters that may impede progress

Plan and deliver residential-led, mixed-use regeneration and development projects, currently worth up to £100million

Deliver social, affordable, private and grant funded development and regeneration projects for our two primary clients, Westminster City Council and Westminster Community Homes

Ensure development projects comply with regulatory and statutory obligations

Lead in the forecast, management and control of programme, cost, design, quality and risk, using specialist internal and external resources to ensure targets are met

Act as project lead in relationships with key clients

Forecast, plan and manage project resources, actively managing the performance of external suppliers

Key relationships:

External: Westminster City Council and Westminster Community Homes, Greater London Authority; developers and construction firms; design and development consultants and advisors; local planning authority; councillors and members of parliament; owners and occupiers of CWH properties and adjoining land.

Internal: CWH Executive and leadership teams; the CWH Board.

Key accountabilities:

Strategic thinking:

Work with the Development Programme Manager to establish project brief and targets for the provision of new housing, re-development and regeneration schemes in accordance with the strategic objectives and mission of CWH and its clients

Plan, programme and communicate to stakeholders a project programme, project scope and cost forecast to deliver customers business plans

Design and quality:

Work in partnership with design, quality and technical managers to ensure client design and technical standards and specifications are robustly delivered throughout the procurement, development and construction processes


March 2015 of 16

Ensure that appropriate stakeholder and client engagement is secured for deviations to approved design and technical standards

Ensure all procurement, development and construction activities are consistently undertaken in compliance with statutory regulations, customer governance and company policy

Commercial focus:

Work in partnership with the commercial team to deliver consistently strong financial, commercial and risk management

Manage development and regeneration projects, with end to end programme and risk management, to ensure successful outcomes, including meeting community expectations, maximising capital investment return and achieving income targets on all projects developed for sale

Manage development and regeneration project to deliver high quality, safe, compliant and environmentally sustainable new homes and communities that deliver for customers their business plan aspirations for service, quality and value for money

In partnership with key stakeholders, procure and deliver projects in line with investments briefs, objectives and performance measures

Performance management:

Ensure that health and safety (H&S) and healthy working conditions are promoted across all projects, operating within the appropriate regulations, with effective oversight of the assurance from on-site contractors and developers on their management of H&S

Fulfil the obligations of public and private sector funding bodies, in relation to bidding for and delivering agreed projects

Prepare all Board and clients reports on development projects and present as required

Undertake effective monitoring and reporting in accordance with agreed procedures and within delegated authority and audit requirements

Relationship management:

In partnership with the Development Programme Manager, maintain effective customer relationship management, client briefing, produce client reports and performance dashboards

Maintain and develop effective professional networks that will add value to the CWH’s development works, such that CWH is viewed as an influential and reliable partner

Promote and ensure collaborative working with other departments to ensure effective delivery of development project targets and plans

Ensure customers and other relevant external stakeholders are able to appropriately shape development projects and influence outcomes

Leading, inspiring & motivating:

Become an effective role model for the development and construction team and the wider CWH staff team, ensuring compliance with all key CWH policies and upholding its values

Contribute to wider business special projects and programmes

This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.


March 2015 of 16

Person specification

Qualifications, knowledge and experience:

Degree or professional qualification in property, development, construction or a related field, or equivalent work experience

Proven track record at project management level in the development sector, with experience gained in working with RPs, developers, contractors and/or other related partners

Strong understanding of residential developments, including a range of housing tenures and types. Track record of delivering high profile or complex development projects

Proven track record of managing a range of stakeholder relationships with, for example, local authorities, landowners and developers, producing tangible outcomes in the pursuit of business plans

Demonstrate a solid understanding of the public sector regulatory and funding framework, with evidence of understanding local authority, public sector and private sector funders’ requirements

Knowledge of planning and legal frameworks, procurement and development agreements is essential

Knowledge in property sales and marketing would be an advantage

Skills and abilities:

Able to assess risk and promote a balanced and proactive approach to risk and risk mitigation, without being risk averse

Able to analyse and disseminate complex information, including development appraisals. Able to undertake financial appraisals to maximise investment returns would be an advantage

Good understanding of development programme management, able to engineer solutions to enable the delivery of projects to agreed design, quality, time and budget standards

Able to demonstrate accountability to the Executive, Board and clients, establishing positive and collaborative relationships

Skilled at engaging with community stakeholders, residents and their representatives

IT literate in all relevant areas to enable professional delivery, comfortable considering potential of new technology

Personal behaviour and style:

Acts with integrity, actively promotes and support the values, ethos and aims of CWH, building confidence in the brand and the development services it provides

Excellent verbal, written communication, presentation and interpersonal skills

Approachable and influential; able to form positive relationships and secure buy-in

A self-starter, able to exercise good judgement and be tenacious in pursuing opportunities


March 2015 of 16

The development team structure (proposed)


March 2015 of 16

Principal terms and conditions (For information purposes only)

1. Position Development Project Manager 2. Salary and benefits

Circa £60k pa, plus incentive bonus (non-contractual) up to 15% of salary depending on individual performance, and defined benefit local government pension scheme. Additional benefits include: professional learning and development opportunities and financial support; contributions towards physical fitness subsidy; relaxation massages; childcare vouchers; free eye tests; interest free annual season ticket loans; employee assistance programme; and employee discount reward portal.

3. Holiday entitlement

32 days holiday per annum plus bank holidays.

4. Working hours Normal hours of work are 36 hours per week based around the usual business

working week. However, due to the seniority of this post there is a requirement for flexibility in meeting the full responsibilities of the post and this will include occasional evening and weekend work.

5. Location

Your normal place of work will be our office at: CityWest Homes, 21 Grosvenor Place, London SW1X 7EA, but given the seniority of the role, travel across all our operating areas is expected.


March 2015 of 16

Key dates and the selection process

Closing date: Monday 30th March, at noon

Interviews, with CityWest Homes selection panel:

W/c 13th April


March 2015 of 16

The media advertisement

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