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BRYAN A. KOSIKphone: (937)830-5316email: bryan.kosik@gmail.com

OBJECTIVE

Detail oriented IT professional with over 3 years hands-on experience in providing support, troubleshooting and maintenance for PC desktops, laptops, printers,and peripherals. Demonstrated effectiveness in both team and leadership roles within technical environments. A strong communicator who readily develops correspondence with customers, staff, and executives. Ability to provide outstanding customer service by responding quickly, competently, and patiently to user requests. Continually striving to learn new technologies and assume new responsibilities.SUMMARY OF QUALIFICATIONS

OPERATING SYSTEMS

Windows: 2000 / NT / XP / VISTA / 7VMware: ESX / ESXiWindows Server: 2000 / 2003 / 2008Macintosh: OS / OSX / SnowLeopard

TECHNICAL SUPPORT

-Extensive experience Installing, maintaining, and troubleshooting operating systems.-Fluent in Microsoft Office suite 2003/2007/2010 (Word, Excel, Outlook, PowerPoint).-Proven ability in troubleshooting hardware and software issues on desktop/laptop workstations.-Ability to recognize, diagnose and repair issues concerning viruses, and client-level security.-Effective oral and written communication skills with the ability to communicatetechnical information to non-technical personnel.-Ability to promptly resolve issues on-site, remotely, over the phone and in a ticket remedy system.

-Demonstrated ability to conduct research and recommend/implement changes in anexisting, changing, or emerging technical environments.NETWORK MAINTENANCE & ADMINISTRATION

-Working knowledge of Windows Server 2000/2003/2008 including configuration andmaintenance of WSUS (Windows Server Update Services), file and print servers, and Enterprise-Level Anti-virus.-Experience implementing and administering network rights, group policies and user accounts.-Strong understanding of network security issues and risks and the ability to implement hardware and software solutions to ensure that systems are protected against known and potential threats and vulnerabilities.

-Extensive knowledge in Outlook 2003/2007 /2010 setup and configuration with ability to detect and diagnose mail service issues.-Experience implementing and utilizing network management software to monitor, troubleshoot and report network inventory and performance issues.

EDUCATION

Bachelor of the Arts (Studio focus in Graphic Design.)Ohio University, March 2009

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PROFESSIONAL EXPERIENCE

Desktop Support Technician: Just Jewelry LLC, Springboro OhioMay 2010 - Present

Performed PC & application upgrades and installs, New user set up: (new user login, email, network proxies, VPN setup and install, printer setup, and Administrative rights), VPN troubleshooting and installation, SMS, encrypted disks, ActiveDirectory, troubleshooting operating systems and applications, rebuild PC's, remote support, mapping drives and printers, Remedy ticketing, Blackberry support,TCP/IP and network troubleshooting, VOIP phone configuration and support, server installation, virtualization, upgrades and repairs. Also served as first, andsecond, level technical support for over 2000 nation-wide clients via phone andticketing remedy system.

-Planned, Implemented and managed ticket-based technical support center.-Installed and configured print, update and enterprise-level antivirus servers.-Documented and maintained supply of all required software and hardware inventory

Application Support Specialist: Ohio University, Athens OhioAugust 2006 - December 2009

Organized and managed Ohio University computer support center responsible for as

sisting students, faculty and staff with problems involving computer hardware, software and technical equipment used by the University. Performed repair, maintenance, and updates of Macintosh/Windows computers and audio/visual equipment used by the University. Also organized, and led, tutoring sessions for classes, andindividuals, on requested material (commonly photo/video editing software, andWindows/ Macintosh operating systems).

-Assisted in planning and consolidating primary campus technical support services to provide students with access to advanced technical training and support.-Co-managed technical branch responsible for multimedia hardware and applications support.-Participated in development and implementation of new website and online services center.