New Horizons of Baltimore

Microsoft Windows 7Desktop Support

Seminar Agenda

• Introductions• Windows 7 Desktop Support• Q&A• Windows 7 Certifications• Learning solutions from New

Horizons

Introductions

• Your name• Your organization’s name• Your role within your organization• Your Windows 7 Desktop Support

issues• Your expectations for today’s

seminar

Microsoft Windows 7Troubleshooting

• Software Issues• Logon & Update

Issues• Hardware &

System Performance Issues

• Networking Issues• Security Issues

Troubleshooting Software Issues

• Evaluating Applications & Creating Shims with ACT 5.5

• Problem Steps Recorder• Windows Troubleshooting Platform

ACT 5.5

• Application Compatibility Manager

• Mitigation and Development Tools• Setup Analysis Tool• Internet Explorer Compatibility Test Tool• Standard User Analyzer (SUA)

• Compatibility Administrator

• ACT includes the following features:

Problem Steps Recorder

• Reduce length & complexity of help desk calls

• Records– Screen shots–Mouse clicks and key strokes– User Comments– OS Log

• Zipped MHTML format

Windows Troubleshooting Platform

• Built-in OS Troubleshooters• Creating Troubleshooters– Software Development Kit

• TSPBuilder.exe

– PowerShell Scripts– WMI Components

• Components– Troubleshooter Script– Root Cause– Resolver Script– Verifier Script

TroubleshootingLogon & Update Issues

• Authentication• Roaming Profiles• Windows Update Interface• Windows Update Group Policy

Authentication

• Windows 7 Login Screen– Local User• .\username

– Domain User• username@domain• domain\username

• No domain dropdown menu

• Network Services

Roaming Profiles

• Stored on the network• Large profile increases logon time– Use folder redirection

• Same profile on all domain computers– Profile is NOT compatible with

XP profile– Profile folder: username.v2

• Temp Profiles

Windows Update Interface

• Check for updates• Change Settings• View update

history• Restore hidden

updates• Programs &

Features– Uninstall updates

Windows Update Group Policy

• WSUS Settings• Enable client-side targeting• Allow signed updates from WSUS• Windows update power management• Auto install certain

updates• No auto restart

Troubleshooting Hardware & System Perf. Issues

• Windows Hardware Diagnostics• Task Manager• Performance Monitor• Resource Monitor• Reliability Monitor

Windows Hardware Diagnostics

• Memory Diagnostics• Network Diagnostics• Event Viewer– Hardware

Events Log– Disk

Diagnostic

Task Manager

Performance Monitor

Resource Monitor

Reliability Monitor

TroubleshootingNetworking Issues

• Network Management • Network Diagnostics• Wireless Support• Network Printers

Network Management

Network Diagnostics

• Network Troubleshooter– Supports IPv6– Supports Wireless

• Configuration– Validate settings

upon exit

Wireless Support

• Built-in Support for all the current wireless standards

• Built-in Cellular Connection Support

• Diagnostics for troubleshooting wireless connections

• Connections Configurable through Group Policy

Network Printers

• Devices and Printers• Print Server Properties– Print Spooler Management

• Printer Properties

TroubleshootingSecurity Issues

• The Action Center• User Account Control (UAC)• General Security Features• Group Policy Enrichment

Action Center

User Account Control

• All users run as Standard Users• Must confirm use of Admin privileges• Automatic consent for manually

induced actions for administrators (optional)

General Security Features

• Windows Firewall• Windows Defender• Biometric Support• Service Refactoring/Hardening• PatchGuard & Code Integrity

Group Policy Enrichment

• Group Policy Settings Comments• All Settings View• Security Compliance Manager• Multiple local group policy objects• ADMX multilingual XML format• Group Policy Preferences CSEs

Questions?