Desktop Support Technician Job Description

OVERVIEW

This position assists staff in Corporate Office and remote locations with technical support of desktop computers, applications and related technology. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines. Employee will also assist in the maintenance and testing of network servers, and associated equipment.

RESPONSIBLITIES

1 Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software. 2 Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. 3 Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. 4 Works with procurement staff to purchase hardware and software. 5 Assesses functional needs to determine specifications for purchases 6 Orders computer supplies 7 Maintain telephone system 8 Other duties as required

QUALIFYING EXPERIENCE

• 0 -2 years experience supporting Windows 2000 and XP desktop/laptop PCs • Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs • Experience installing software, patches, updates on Desktops, Laptops, Servers • Experience troubleshooting basic network, software, printing problems • Customer Service Experience a must

SPECIAL CONDITIONS OF EMPLOYMENT:

• Travel – 15%

EOE