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DESK RECEPTIONIST
MANUAL
2013-2014
East Stroudsburg University A PENNSYLVANIA STATE SYSTEM OF HIGHER EDUCATION UNIVERSITY
As a Desk Receptionist,
you are the first and last
person seen by residents
and visitors as they travel
through the building. Do
not minimize the impact
you and your job
performance have on
residents and visitors.
DESK RECEPTIONIST
MANUAL
TABLE OF CONTENTS
Page
I. Attitude and Appearance 2
II. Confidentiality Statement 2
III. Maintaining a Working Knowledge of the Desk
-- Reception, Administrative, Security 3
IV. Desk Receptionists – Individual Responsibilities 6
V. Special Desk Receptionists 6
VI. Payroll Information 7
VII. Emergencies: Who – What – When 7
VIII. Residence Hall Security (Alarmed Doors) 9
IX. Student Questions: Where to Get Answers 10
X Emergency Phone Numbers Inside Back Cover
Appendix A Confidentiality Statement
(“Statement of Understanding of Privacy Act Provisions”)
Appendix B Student Worker E-time Information Sheet
Appendix C Student Pay Schedule
Appendix D Procedures for setting up front desk Computer Terminal
Appendix E Direct Deposit Authorization form
1
I. ATTITUDE AND APPEARANCE
Your role as a Desk Receptionist has two functions with respect to University rules and
regulations. While working at the desk, it is essential that you respond to all violations of
University policy according to established procedures. While off duty, your
responsibilities are the same as that of any student on campus. You should be supportive
and available to provide assistance to any residence life staff member.
The Desk Receptionist is vital to the efficient and effective functioning of a residence
building. Desk Receptionists are employees of the Residence Life & Housing
Department and as staff employees their appearance, attitude, enthusiasm, and interest are
important factors. (Shirts with alcohol or other drug messages may not be worn to work.)
Casual but, professional attire must be worn.
You are the first person people meet when they enter the hall. Remember, first
impressions are important.
A positive attitude is necessary if you are going to be successful at your job. A Desk
Receptionist who displays a patient and helpful attitude will project a positive image to
others. Being alert and exhibiting good posture are important. Look directly at people
and address them when they enter the building. Do not prop your feet on the desk or be
anywhere but in the reception area. You are to refrain from using vulgar, foul or
derogatory language. Laptops and i-pods are permitted only with the approval of your
supervisor. Cell phone use for personal calls is not permitted while on duty.
A well-organized reception area is important. Familiarize yourself with the entire lobby
area, desk materials and emergency telephone numbers. If a situation arises where you
need immediate assistance, call a Resident Advisor (RA) for help. KNOW WHICH RA
IS ON DUTY AND HOW TO CONTACT HIM OR HER AT ALL TIMES. A “duty”
RA is available from 7:00 PM – 7:00 AM Sunday through Thursday, and starting at 7:00
PM Friday straight through until 7:00 PM on Sunday evening.
II. CONFIDENTIALITY STATEMENT
Please SIGN and RETURN to your supervisor the “Statement of Understanding of
Privacy Act Provisions” (See Appendix A). This statement “binds” the Desk
Receptionist to the Privacy Act of 1974. There may be instances when you will overhear,
notice, and/or have access to information that is “individually identifiable”. Disclosure of
any information of this type could subject you to criminal and civil penalties, or, at the
very least be cause for termination from the Desk Receptionist position.
As an employee of the Residence Life & Housing Department, you will be privy to
information which is not public and must be kept confidential, such as disciplinary
reports, police reports, grade reports, etc. This responsibility is very important and must
not be taken lightly.
2
III. MAINTAINING A WORKING KNOWLEDGE OF THE DESK
The following information will give you a working knowledge of desk policies and
procedures. The list is not all-inclusive since you may be assigned other duties or
responsibilities by the Resident Director or Graduate Assistant of the building. These are
our expectations of you. Know them and if you have questions, ask your supervisor.
The Desk Receptionist serves three basic functions: reception, administration and
security.
A. As a RECEPTIONIST, you are expected to:
1) Maintain a business-like attitude. Remember, you are representing the
University. Greet people in a courteous and friendly manner.
2) Cover the desk at all times. Do not leave the desk area unless it is
absolutely necessary! “Absolutely necessary” does not mean getting
something to eat, going back to your room for something you might have
forgotten, or doing laundry. You may leave your shift early only if you
have a scheduled class. Speak with your supervisor to see how early you
may leave.
3) Answer the telephone by saying:
a) the name of the building;
b) your name;
c) and “How may I help you?”
4) Under no circumstances should you give out information concerning
the student’s room number; you may only give out the phone
numbers for their room.
5) Likewise, you should not make personal calls on your cell phone while
working at the desk.
6) All emergency phone numbers are posted near the phone. There is always
an RA “on duty” after 7:00 PM (24 hours on the weekends); he/she should
be contacted immediately if problems arise.
7) Assume charge of the Public Address system when appropriate. Only the
Desk Receptionist or another staff member is permitted to use the system.
At no time should anyone else be permitted to use the PA system. General
announcements must be approved beforehand by the Resident Director,
Graduate Assistant or RA on duty. Do not make announcements unless
they have been approved.
3
8) Solicitation of any kind must be approved by the Residence Life Office in
Hemlock Suites. This includes the sale of food, tickets, and anything else
various campus organizations may sell. If the organization does not
have a Solicitation/Concession Permit, they may not have been
granted permission to solicit and should be asked to leave. Under no
circumstances will “door to door” solicitations be permitted. Call the
RA on duty or University Police if problems arise.
9) Act as the center of building communications – make visitors feel
comfortable and welcome.
10) Act as a resource person:
a) Be familiar with the facilities and the staff (housekeeping
and RA).
b) Be familiar with residence life and University policies.
c) Be familiar with campus resources and offices.
B. ADMINISTRATIVE FUNCTIONS include the following:
1) Assist in the opening and closing of the residence buildings;
2) Treat all papers, folders, forms and equipment as confidential material
since the desk may be used by both the student and professional staff;
3) Become familiar with the Resident Director’s/Graduate Assistant’s
schedule so that you know how to contact him/her. Please make sure you
know which RA is on duty during the evening and weekend shifts;
4) Sign-out equipment to residents of the hall. All returned equipment
should be checked for damage. (Only ESU students with a current
ID/e-card is allowed to sign out equipment) The Desk Receptionist
must initial all sign-ins and outs;
5) Only authorized persons are permitted behind the desk. A Desk
Receptionist may have ONE guest while on duty. The Desk Receptionist
is responsible for the behavior of his/her guest and should be aware that
the desk area is NOT the place for sleeping, playing cards, partying, foul
language or any other loud and disruptive behavior;
6) Assist the Resident Director or Graduate Assistant in the areas of filing,
running errands, and other administrative duties as assigned.
7) MAIL – In each building, it is the responsibility of the hall supervisor or
ONE designated desk person to distribute the mail. Bulk mail distribution
must be cleared through the Director of Residence Life & Housing.
4
8) There are snack, beverage, laundry, and vending machines in each hall.
Refunds may be obtained at the Campus Card Center. Do not allow
anyone to abuse these machines.
C. As part of your desk responsibilities, you also will serve a SECURITY
FUNCTION. This includes the following areas of responsibility:
1) Enforce the VISITATION POLICY:
Monday through Friday – 10 AM until 1 AM.
Weekends – Friday 10 AM – Monday 1 AM.
Non-ESU students must register as a guest using the All-
Star system. ALL ESU students must swipe their e-card at the
front desk. (See “Procedures for setting up front desk computer
terminal”, Appendix D)
Visitors must be escorted at all times throughout the building.
Unescorted non-residents are not permitted access to the living
areas. All non-residents must leave the building at the end of
visitation hours. If a non-resident has been asked to stop at the
desk to call the person whom they are visiting and he/she
refuses, the RA on duty should be contacted at once.
Remember, you are only permitted to give out phone numbers
for the room since visitors must be escorted to the student’s
room.
2) PROBLEMS AT THE DESK – Contact the following people, in the
order listed below, if you cannot handle a situation (i.e., policy violations,
abusive students, etc.):
a) RA on duty;
b) Any RA in the building;
c) Resident Director or Graduate Assistant in building;
d) Any Residence Life & Housing professional staff member;
e) University Police at x2000 for emergencies or x 3063 for
general assistance.
3) Keep an eye on activity in the lobby area. If the behavior of students is in
violation of University policy, report it to the RA on duty, (e.g., students
damaging vending machines, students fighting, etc.).
4) Enforce the exterior smoking policy.
5
Visitation hours will be canceled when the front desk is not staffed.
Announcements should be made and appropriate signs posted.
**Note: Failure to follow any of these guidelines will result in your termination
from the desk job.
IV. DESK RECEPTIONISTS – INDIVIDUAL RESPONSIBILITIES
There are some responsibilities that are not “mechanical” in nature. They include such
things as attending meetings, reporting on time for shifts, exhibiting role model behavior,
maintaining confidentiality, and dealing with rumors or misinformation appropriately.
SHIFTS – Be PROMPT in arriving for your assigned hours. When you are unable to
work your assigned hours, it is your responsibility to make sure the shift is covered.
You only may ask another Desk Receptionist from your building to work for you. If no
one is available, then inform the Resident Director or Graduate Assistant. You cannot
have anyone work for you, or even temporarily take your place, if they are not a Desk
Receptionist. If the desk worker following you does not show up, you should try to call
that person; if you cannot reach him/her, notify the RA on duty of the situation. The RA
on duty is required to cover the desk when a desk worker fails to show up for work.
Enter your e-time for each shift you work after it is completed. Indicate the correct time
that you worked, if you have permission to leave early. DO NOT enter your shift times
before you have worked the shift. (See Worker E-Time Information Sheet in Appendix
B.) Falsification of hours is grounds for dismissal. You are paid only for time YOU
work. (You may NOT work someone else’s hours and have them pay you.) After your
shift, be sure that the office area is in order and the office door is shut and locked, if
appropriate.
NOTE: It is suggested that desk receptionists work 10 hours a week.
MEETINGS – Periodically your staff will have meetings to schedule hours and to discuss
any problems or concerns that have come up. ATTEND THE MEETINGS. Missing a
meeting without an approved excuse is the same as missing a shift.
DESK RECEPTIONISTS AND THE RUMOR MILL – The rumor mill feeds on half-
truths, statements taken out of context and incomplete information. It is a harmful and
dangerous form of communication. As a Desk Receptionist, part of your job is to
communicate accurate information. If you are not sure about information, do not pass it
on. Check it out with your Resident Director or Graduate Assistant. (Rumors are easily
spotted in that they begin with statements like, “I heard that…” or “They say that…”
Please be cautious and think twice about the consequences of passing along inaccurate
information.)
V. SPECIAL DESK RECEPTIONISTS
The Special Desk Receptionists serve the same three basic functions as the regular desk
workers – reception, administration and security. In addition, Special Desk
Receptionists must swipe their e-card at the desk four times during their assigned
shift. A log of these swipes is sent to your supervisor by the Campus Card Center.
6
Special Desk Receptionists are assigned to work the following weekend shifts:
Friday – Saturday 12 Midnight to 8 AM
Saturday – Sunday 12 Midnight to 8 AM
They are assigned an average of two weekends per month for a total of 32 hours/month at
a rate of $9.00 per hour. Because of the higher rate of pay, Special Desk Receptionists
cannot substitute or be utilized to work any other shifts.
NOTE: At 7:45 AM the special desk workers should call the regular desk workers
scheduled to replace them to make sure they are awake and ready to work at 8:00 AM.
VI. PAYROLL INFORMATION
A. It is the sole responsibility of each student employee, not his or her immediate
supervisor, to enter his or her own hours worked on the e-time system. If the
student fails to do so, zero hours will be reported to the Payroll Office. This could
delay your paycheck up to 2-4 weeks.
B. Desk Receptionists must utilize direct deposit through the payroll department (See
Appendix E). Please complete the Direct Deposit Authorization form and submit
it to the Student Payroll Office in Reibman, G-1. The payment dates are listed on
the Student Pay Schedule located (see Appendix C).
C. Paychecks are two weeks behind the time you submit the hours you have worked.
If you notice any problems or discrepancies, please speak with your supervisor.
NEW EMPLOYEES: If you never had campus employment, you must complete and file the
appropriate papers with the Student Payroll Office in the Reibman Administration Building.
You CANNOT be paid until your documents are submitted.
STUDENT EMPLOYMENT PAYROLL DOCUMENTS ARE NOW ON-LINE GO TO WWW.ESU.EDU Human Resources Student Employment. Print the following document:
Student Employment Data Form Employment Eligibility Verification (I-9) LST Exemption Certification W-4 Form Residency Certification Form
Bring all completed forms to the Student Employment Office Reibman Bldg Room G-1. PLEASE ALSO BRING YOUR SOCIAL SECURITY CARD & PHOTO ID.
VII. EMERGENCIES: WHO – WHAT – WHEN
There will be times when emergency situations will arise while you are working. Calm
thinking and quick action are important factors in dealing effectively with these
situations.
Listed below are some emergency situations that might occur:
A. FIRE ALARMS – When you are working the desk and a fire alarm
sounds, do not attempt to determine whether the alarm is real or false.
Merely close the office area and leave the building. Take ID box and hall
roster with you.
B. OBSCENE PHONE CALLS – Contact the Resident Director or Graduate
Assistant of your building.
C. LIFE THREATENING CALLS - Bomb Scares, etc.
1) Hang up telephone from life-threatening caller.
2) Contact 911 (dial 9911 from a campus phone) and notify
them of the life threatening call that was received.
D. USE OF UNIVERSITY POLICE EMERGENCY CALL BUTTON –
Each desk/office is equipped with a University Police call button, which
when pressed, silently sends a signal to the University Police. Be aware of
its location. When the University Police call button is used, University
Police will report to the building as quickly as possible.
E. MAINTENANCE EMERGENCIES – If you become aware of a
maintenance emergency, notify the Resident Director, Graduate Assistant,
RA, or custodian.
F. MEDICAL EMERGENCIES – TRANSPORTATION BY UNIVERSITY
POLICE – All medical emergencies should be directed 911. In cases of
severe medical emergencies, the University Police will call for an
ambulance. University Police will not furnish transportation to students for
routine doctor appointments.
Report the situation to the RD, GA, or the RA, on duty as soon as
possible.
VIII. SECURITY (ALARMED DOORS)
In order to reduce the opportunity for unauthorized persons to gain access to the building,
alarms are installed on all exterior doors with exception of the main door/front entrance.
When a door alarm sounds:
1) Attempt to identify the student(s) or person(s) who caused the alarm to be
activated.
2) Turn off and then reset the alarm with the key that is available at the front
desk.
3) If the key cannot be located, ask the RA on duty for assistance. If the RA
cannot be contacted, ask the Resident Director or someone from the
Custodial Staff for assistance. As a last resort, contact University Police.
OPERATION "DESK CHECK" PROGRAM:
Undercover student workers will attempt to gain entry into your building. If they successfully
gain entrance past the front desk without you asking them for their ID, or without you enforcing
the escort policy, it will be reported to your supervisor. Two reports over the span of one
semester will result in your termination from the desk receptionist position.
9
STUDENT QUESTIONS: WHERE TO GET ANSWERS (570) 422 -
QUESTIONS WHERE & WHOM PHONE NO.
Absences from class Enrollment Services 2800
Academic Requirements Academic Advisor or
Undergraduate Catalog
Admissions Admissions Office 3542
Alcohol, Tobacco & Other Drugs Flagler-Metzgar Building 3430
Auto Registration University Police 3063/2000
Birth Control Planned Parenthood; 424-8306
Health Center 3553
Campus Events/Activities Student Activities Staff
University Center 3291
Campus Activities Board 3396
Career Services/Placement University Center, 2nd fl. 3219
Copy Machines Graphics Center 3376
Library 3465
Multilith 3422
Course Schedule Adjustment/ Academic Advisor or
Change of Major Enrollment Services 2800
Discipline Coordinator of Student Conduct 3461
Diversity & Equal Opportunity Danelle McClanahan, Reibman 3656
Drug Information Tri-County Drug & Alcohol
Program 421-1960
Employment - on-campus Enrollment Services 2800
Employment - off-campus Career Services 3219
Equipment/Audio-Visual Communications Center 3501
Fax Machine University Store 3663
Convenience Store
10
Fees, Tuition, Room & Board Enrollment Services 2800
Financial Aid Enrollment Services 2800
Food Service Dansbury Commons 3200
ARAMARK
Brian Crawford, Manager
Food Service Committee Dr. Nancy Weaver 3938
General Information Vice President for Student Affairs
Reibman 3463
Greek Affairs Office of Greek Affairs 3775
ID Cards/e.card Campus Card Center 2273
Ground floor, University Center (card)
Illness Health Center 3553
Maria Hackney, Director
Intercollegiate Athletics Dr. Tom Gioglio, Athletic Director
Koehler Fieldhouse 3642
International Student Michael Southwell
Documentation Continuing Education 2871
Laundry Room Machines University Center 3291
Library Information Library 3465
Lost and Found University Police 3063/2000
Maintenance Emergencies Housing Office (day) 3460
University Police (night) 3063/2000
National Student Exchange Michael Southwell
Programs & Study Abroad Continuing Education 2871
Orientation Patti Kashner,
Special Assistant, Enrollment Mgmt. 2863
Payment of Fines Enrollment Services 2800
Recreation Leagues TBA 2977
Religious Counseling United Campus Ministry
TBA 3798
Residence Hall Association Jeter Smith 3123
Residence Life Kelly Weaber 3105
employment opportunities
Room Changes Resident Director Individual Buildings
Room Reservations
within Residence Halls Resident Director Individual Buildings
Scheduling Academic Advisor/Department
Chairperson
Scholarship & Loans Enrollment Services 2800
Sexual Assault/ Rape VOICE Center 3225
Student Insurance Student Affairs, Reibman 3463
Student Senate Office University Center 3417
Student Teaching Field Experience Office 3471
Stroud Courier University Center 3295
Theft/Damage/Assault University Police 3063/2000
Traffic - Parking Reg./Appeals University Police 3063/2000
Special Parking Permits Robert M. Moses 3191
Transcripts Enrollment Services 2800
Tutoring Services Learning Center, Rosenkrans East 3507
Vending Machines University Center 3291
Withdrawal from College Enrollment Services 2800
Withdrawal from Course Professor/Enrollment Services 2800
REMEMBER: WHEN IN DOUBT, CALL YOUR SUPERVISOR OR 9911 12
EMERGENCY PHONE NUMBERS
Listing Office Phone No.
University Police (emergency) 422-2000
(non-emergency) 422-3064
Health Center 422-3553
Counseling and Psychological Services 422-3277
Pocono Medical Center 421-4000
EMERGENCY COMMUNICATIONS NETWORK
REMEMBER: IF THE SITUATION WARRANTS, UNIVERSITY POLICE SHOULD BE CONTACTED IMMEDIATELY
ALONG WITH YOUR IMMEDIATE SUPERVISOR AND THE RA ON DUTY.
___________________________________________________________________________ __
Hawthorn Suites
Office 570-422-3105
Front Desk 570-422-3239
Hemlock Suites
Office 570-422-3592
Front Desk 570-422-3591
Laurel Hall
Office 570-422-3620
Front Desk 570-422-3238
Lenape Hall
Office 570-422-3581
Front Desk 570-422-3238
Linden Hall
Office 570-422-3123
Front Desk 570-422-3228
Minsi Hall
Office 570-422-3729
Front Desk 570-422-3227
Shawnee Hall
Office 570-422-3696
Front Desk 570-422-3462
University Apartments
Office 570-422-2200
APPENDIX
A
STATEMENT OF UNDERSTANDING OF PRIVACY ACT
PROVISIONS
I understand that by virtue of my employment with the East Stroudsburg
University Residence Life Department I may have access to records which
contain individually identifiable information, the disclosure of which is
prohibited by the Privacy Act of 1974. I acknowledge that I fully understand
that the willful or intentional disclosure by me of this information to any
unauthorized persons also violates the school’s policy and could constitute
just cause for disciplinary action, including termination of my employment,
regardless of whether criminal or civil penalties are imposed.
Date Employee’s Signature
COMPLETE AND RETURN TO YOUR SUPERVISOR.
B
Student Worker E-Time Information Sheet
1. CREATE A PASSWORD …………….
Go to www.esu.edu /Academic Computing/Student Password Change
Password MUST be 8 characters AND MUST have upper case, lower case, number and symbol (4 of those 4).
If you have any problems creating or remembering your password contact, the HELP DESK at 3789.
Remember your password needs to be reset every 90 days.
2. LOG INTO E-TIME PORTAL ………… o https://portal.passhe.edu/irj/portal enter your
username = your initials and the last four digits of your e-card followed by @esu.passhe.lcl (i.e. [email protected]).
o Complete instructions on how to use e-time can be found by clicking on the HELP button on the right of the screen.
ALSO o Use your settings tab to send e-mail reminders to
enter and sign time before the deadlines. You can set default for start time and starting hour dropdown.
Change Password & On-Line Pay
Statement
TO CREATE A NEW PASSWORD Go to www.esu.edu - Click on Current Students then click on
Academic Computing – on that page you will find Student Password Change
REMEMBER YOU WILL NEED TO CHANGE YOUR PASSWORD EVERY 90 DAYS.
When changing or creating a new password this will effect e-time, D2L and your e-mail PASSWORDS.
LOG INTO PASSHE PORTAL https://portal.passhe.edu/irj/portal Your username will be
whatever you use for your e-mail followed by @esu.passhe.lcl example: [email protected] or [email protected]
E-TIME TAB MY TIMESHEET
Enter Hours Worked Sign Hours – IF YOU DON’T SIGN YOUR HOURS YOU
DON’T GET PAID.
Use your settings tab to send e-mail/text reminders to enter and sign time before the deadlines.
o EMPLOYEE SELF-SERVICE TAB To View Your Pay Statement click on
Payroll On-Line Pay Statement
MOBILE E-TIME To access the mobile site, visit metime.passhe.edu (Mobile eTime).
IF YOU HAVE ANY PROBLEMS CONTACT THE HELP DESK 570-422-3789
C EAST STROUDSBURG UNIVERSITY
2013/2014 E-Time Processing Schedule
Pay
Number
Pay Period
Beginning
Saturday
Pay Period
Ending
Friday
Student MUST
ENTER Time
and SIGN by
1159 pm
FRIDAY
Timekeeper
MUST
Approve by
1200 noon
MONDAY Pay Date
19 08/24/13 09/06/13 09/06/13 09/09/13 09/20/13
20 09/07/13 09/20/13 09/20/13 09/23/13 10/04/13
21 09/21/13 10/04/13 10/04/13 10/07/13 10/18/13
22 10/05/13 10/18/13 10/18/13 10/21/13 11/01/13
23 10/19/13 11/01/13 11/01/13 11/04/13 11/15/13
24 11/02/13 11/15/13 11/15/13 11/18/13 11/29/13
25 11/16/13 11/29/13 11/29/13 12/02/13 12/13/13
26 11/30/13 12/13/13 12/13/13 12/16/13 12/27/13
1 12/14/13 12/27/13 12/27/13 12/30/13 01/10/14
2 12/28/13 01/10/14 01/10/14 01/13/14 01/24/14
3 01/11/14 01/24/14 01/24/14 01/27/14 02/07/14
4 01/25/14 02/07/14 02/07/14 02/10/14 02/21/14
5 02/08/14 02/21/14 02/21/14 02/24/14 03/07/14
6 02/22/14 03/07/14 03/07/14 03/10/14 03/21/14
7 03/08/14 03/21/14 03/21/14 03/24/14 04/04/14
8 03/22/14 04/04/14 04/04/14 04/07/14 04/18/14
9 04/05/14 04/18/14 04/18/14 04/21/14 05/02/14
10 04/19/14 05/02/14 05/02/14 05/05/14 05/16/14
11 05/03/14 05/16/14 05/16/14 05/19/14 05/30/14
12 05/17/14 05/30/14 05/30/14 06/02/14 06/13/14
13 05/31/14 06/13/14 06/13/14 06/16/14 06/27/14
14 06/14/14 06/27/14 06/27/14 06/30/14 07/11/14
15 06/28/14 07/11/14 07/11/14 07/14/14 07/25/14
16 07/12/14 07/25/14 07/25/14 07/28/14 08/08/14
17 07/26/14 08/08/14 08/08/14 08/11/14 08/22/14
18 08/09/14 08/22/14 08/22/14 08/25/14 09/05/14
D
These procedures may or may not be used with the new All-Star System. At the time of this publication, the system has not been installed to clarify the exact start-up and closing procedures. Further training will occur during the Fall Training.
Procedure for Starting Desk Computer in Traditional Halls
Plug computer cable (thicker cable) into blue jack marked “lobby”
Plug swipe cable into green jack marked “ecard”
Plug power cables into the electrical outlets
1. Turn on PC
2. Windows Login: “swipe”; Password: “swipeithere” (no spaces) and press enter
3. Double Click “TMON 64” icon
4. Enter Operator ID & Password, hit enter
5. Click “OK”
6. Go to “File” and Select “(hall name) interior swipe access”, double-click to open
Procedure for Starting Desk Computer in the Suites 1. Plug swipe cable into green jack marked “ecard”
2. Plug power cables into the electrical outlets
3. Turn on PC
4. Windows Login: “swipe”; Password: “swipeithere” (no spaces) and press enter
5. Click on Start
6. Go to My Computer
7. Double Click “gmc on ‘onecardsvr’”
8. Click on “X” to close program
9. Double click on the Desktop Icon “(your building name)”
7. Enter Operator ID & Password, hit enter
8. Click File
a. Select Terminal
b. Click Lobby
12. Repeat step 9 but click “Corridor” instead.
To Power Down PC:
1. Go to top right corner and click on the “X” to close the program
2. Answer “Yes”
3. Answer “OK”
4. Go to Start menu and Shut Down Computer
5. Unplug all cables and power cords
6. Store in designated location
If you have any questions or problems, please contact the Campus Card Center at X2273
E
DIRECT DEPOSIT AUTHORIZATION
Name: _____________________________ Personnel Number: ________
I hereby authorize the State System of Higher Education to (check one)
_____ Start
_____ Change
_____ Stop total bi-weekly payroll deduction to the Financial Institution
shown below. You may designate any, bank and savings and loan
association or credit union in the U.S. that (1) is a member of the Federal
Reserve System and (2) accepts electronic fund transfers. Payroll will notify
you if the institution you choose does not qualify.
Financial Institution’s Name: _____________________________
Transit Routing Number: ________________________________ (if you are unsure of this number contact your financial institution)
Account Number: _____________________ Checking or Savings
Deduction Amount: ____________________ (Dollar Amount)
Effective with pay date of: _____________________________
I have an established account at the Financial Institution indicated above, and authorize
the State System of Higher Education to initiate credit entries and to initiate d3ebit entries
and voided check (see attached) solely for the purpose of verifying my account number
and the Financial Institution’s routing number. My authorization will remain in effect
until revoked by me in writing or I terminate my employment with the State System of
Higher Education.
Date: _______________________ Signature: _______________________
Co-Signature (If Joint Account) __________________________________
COMPLETE AND RETURN TO THE STUDENT PAYROLL OFFICE, REIBMAN G-1.