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Designing for systems-led blends

Do you have the backbone?

Tina Griffin Manager E-Learning Solutions

Kineo Pacific

When are you using a systems-led blend? Large scale, high value software programmes

Strategic priority with enterprise-wide reach

Require significant software configuration or development

Major training needs before, during and after ‘go live’

Transformational behavioural change impact

Large number of stakeholders; predominantly IT

The solution and the implementation is complex

Blended solution elements

BLENDED LEARNING

Simulations

Practice activities

Super user support

Campaign elements

Change workshops

QRGs

Knowledge artefacts – Process, SOP, System

Virtual office

Assessment Champion workshops

Elearning modules

Awareness comms

LMS

Coaching Training environemnt

Challenges & Complexities

User feedback

comes very late

Analysis is very vague

Classroom is logistical nightmare

Content not tied down

Constant external change

Lots of noise

Scope is a moveable

feast

Common mistakes

# 2 Ignore BAU

# 3 Not enough focus on practice

# 5 Not getting ‘real’ user feedback

# 6 Not preparing the business

#4 Ignore the pain of change

# 1 Separate training on system & business process

#1 Separate training on process and system

# 2 Ignore BAU

Institutional knowledge

Systems knowledge

Trainer

Please convert to BAU

#3 Not enough focus on practice

70 20 10

Training environment

Practice activities

Simulations

End to end practice scenarios

Virtual office

Super user support

Support line

Workshop

Role plays

Free play

#4 Ignore the pain of change

They have to use it – there will be no

choice

They’ll have to come with a positive

attitude

It’s easy – they’ll get the hang of it eventually

# 5 Not getting real user feedback

But how do I ….What did that mean?

# 6 Not preparing the business

I heard the system will be worse than what

we have

There’s no way we can free up staff for that much training

It’s just a new system – it won’t change what

our team does

When’s the training course?

Ways to optimise your blended solutions

# 2 Train your people

# 3 Get a great LMS

# 5 Make the knowledge library sticky

# 6 Be tough on assessment

#4 Tailor, tailor, tailor

# 1 Design for BAU

# 7 Prototype and templatise your approach

# 8 Start with the big picture and plug the gaps

# 9 Be flexible

#1 Design for BAU“This new system

replaces a number of old systems that

didn’t speak to each other.”

This new system is the single point of

information about our organisation and

about our clients.”

Train the trainer

Work with the LMS administrator

Help to build super-user community

Upskill people managers to

support the change

#2 Train your people

Have IT support on side

Engage champions early and throughout

Complex pathways

Learning & progress over time

Multiple learning objects

# 3 Get a great LMS

# 4 Tailor, tailor, tailor

Audience B

Audience C

Audience A

#5 Make the knowledge library sticky

#6 Be tough on assessment

# 7 Prototype and templatise

# 8 Start with the big picture & plug gaps

# Be flexible and adaptable (agile)