data center migration essentials - adam saint-prix tim wong

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TIM WONG & ADAM SAINT-PRIX • TECHNICAL ACCOUNT MANAGERS • ATLASSIAN

Data Center Migration Essentials:Checklist for Moving to Data Center

I n t ro

Who We Are

I n t ro

Who We Are

6 year Atlassian Veteran (2008) Confluence SSE

4,000+ Enterprise support cases

4 year Atlassian veteran (2008)

JIRA/JIRA Agile SE

5x Atlassian customer

W H AT ’ S A TA M ?

A Technical Account Manager (TAM) is your trusted advisor and single point of contact helping you get the most from your Atlassian investment.

Proactively plan and get help with your entire Atlassian suite

As your direct access point to Atlassian’s support, product and engineering teams, TAMs help escalate issues and advocate on your behalf. TAMs are also your resource for technical coordination between Expert Partners and your IT or DevOps teams for implementation needs.

Single point of contact

Your TAM will work with you to assess your business needs to ensure proper use of Atlassian products. Based on their deep knowledge of your account, they’ll VќLY�SVUN�[LYT�Z[YH[LNPJ�WSHUUPUN�

Solutions planning

;(4Z�HYL�JYVZZ�M\UJ[PVUHS��JYVZZ�product technical resources that provide guidance on deploying Atlassian products and best practices recommendations.

Deployment best practices

TAMs will analyze your existing usage trends and change management practices. They’ll proactively guide you through steps to improve your environment for scale and availability.

Operational insights

Atlassian products help innovators everywhere plan, build and launch great software.

More than 30,000 large and small organizations – including Citigroup, eBay, *VJH�*VSH��5L[ÅP_�HUK�<UP[LK�(PYSPULZ�¶�\ZL�Atlassian’s issue tracking, collaboration and ZVM[^HYL�KL]LSVWTLU[�WYVK\J[Z�[V�^VYR�smarter and deliver quality results on time.

Learn more at atlassian.com

Technical Account Management

Pricing and scoping. The Atlassian Technical Account Manager Service includes up to one business day of service from an Atlassian TAM per week for a 12-month period. For pricing please contact our Enterprise Advocate team at [email protected]. This datasheet is for informational purposes only. ATLASSIAN MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DATASHEET. Atlassian Technical Account Management is governed by the Atlassian Professional Services Agreement (https://www.atlassian.com/legal/services-agreement). The Atlassian contracting entity will be Atlassian Pty Ltd. in all cases.

TAMs are:

• Experienced solutions advisors who guide and validate your enterprise scale solutions.

• A dedicated resource to ensure product deployments adhere to industry standards and best practices.

• A point person at Atlassian for product escalations and feature requests.

atlassian.com/enterprise/services

https://www.atlassian.com/dms/wac/enterprise/Atlassian-Premier-Support-brochure.pdf

http://www.atlassian.com/enterprise/services

Why Data Center?

W H Y D ATA C E N T E R ?


Enterprise Scalability


PerformanceEnterprise Scalability


Performance High AvailabilityEnterprise Scalability

P R O C E S S

Approach

P E O P L E

T E C H N O L O G Y

Te c h n o l o g y : O v e r v i e w

Te c h n o l o g y : F a i l u re M o d e s

LOAD BALANCER

E S S E N T I A L


LOAD BALANCER

APPLICATION

E S S E N T I A L

APPLICATION


LOAD BALANCER

APPLICATION

E S S E N T I A L


LOAD BALANCER

APPLICATION

E S S E N T I A L

Failover

understand failover


LOAD BALANCER

APPLICATION

E S S E N T I A L

APPLICATION

80% LOADED

80% LOADED


LOAD BALANCER

APPLICATION

E S S E N T I A L

80% LOADED


LOAD BALANCER

APPLICATION

E S S E N T I A L

Failover

160% LOADED

worry about cascade failure


LOAD BALANCER

APPLICATION

E S S E N T I A L

APPLICATION

53% LOADED

53% LOADED

APPLICATION

53% LOADED

Te c h n o l o g y : A rc h i t e c t i n g f o r S c a l e

LOAD BALANCER

APPLICATION APPLICATION

O P T I O N A L


LOAD BALANCER

O P T I O N A L

USERS AUTOMATION&REPORTING


AUTOMATION&REPORTING

LOAD BALANCER

O P T I O N A L

USERS

think about quality of service

Te c h n o l o g y : M a n a g i n g S c a l e

E S S E N T I A L

STANDALONE


E S S E N T I A L

JIRA DATACENTER

virtualization & automation

monitoring

Te c h n o l o g y : D o n ’ t F o rg e t !

use only data center ready

add-ons


E S S E N T I A L


E S S E N T I A L

APPLICATION

SHARED STORAGE


E S S E N T I A L

APPLICATION

update your disaster recovery plan

Te c h n o l o g y : H i g h Av a i l a b i l i t y

APPLICATION

LOAD BALANCER

DATABASE SHARED STORAGE


APPLICATION

MULTIPLE REDUNDANT LOAD BALANCERS

DATABASE SHARED STORAGE


APPLICATION


DATABASE CLUSTER SHARED STORAGE


APPLICATION


DATABASE CLUSTER REDUNDANT SHARED STORAGE

design a solution that fits

P R O C E S S

Approach

P E O P L E

T E C H N O L O G Y

P E O P L E

P R O C E S S

ApproachT E C H N O L O G Y

“We tend to just upgrade. We flip a switch, send an e-mail and hope it works…”- AT L A S S I A N E N T E R P R I S E C U S T O M E R

1 Day3-6 months+ ~ 1 Month 1-2 Weeks 1 to 3 Days 2-3 WeeksCOMMITDOCUMENTREFINE EXECUTETEST SUPPORT

COMMIT

DOCUMENT

REFINE

EXECUTE

TEST

SUPPORT

plan test

repeat

UAT 1 UAT 2 UAT 3Setup

Week 1-2 Week 3-4 Week 4-5 Week 6-8

Process Milestones


Week 1-2 Week 3-4 Week 9Week 4-5 Week 6-8

Go/No Go Mock Deploy

Week 10

Process Milestones


Week 1-2 Week 3-4 Week 9Week 4-5 Week 6-8

Go/No Go Mock Deploy

Week 10 Week 11

Launch

Process Milestones

REFINE

harden

DOCUMENT

document as you go

Sample Documentation

COMMIT

go? no go?

P E O P L E

P R O C E S S


P R O C E S S

P E O P L E


communicate recruit enroll

P e o p l e : Ta c t i c a l

Key Roles Tactical


JIRA AdminIT Ops

Key Roles Tactical


JIRA AdminIT Ops

HelpDeskDBA, Sys Admin

Key Roles Tactical


JIRA AdminIT Ops


StakeholdersUAT

Champions

Key Roles Tactical


JIRA AdminIT Ops


Premier SupportStakeholdersUAT

Champions

Key Roles Tactical


ExpertsJIRA AdminIT Ops


ATLASSIAN

A U T H O R I Z E D

Premier SupportStakeholdersUAT

Champions

Key Roles Tactical

P e o p l e : S t r a t e g i c

Key Roles Strategic


Executive

Key Roles Strategic


Steering Committee

Executive

Key Roles Strategic


Steering Committee

Executive

Key Roles Strategic

Technical PM


Steering Committee

Executive CorporateComms

Key Roles Strategic

Technical PM


Steering Committee

Executive CorporateComms

TAM

Key Roles Strategic

Technical PM

S U M M A RY

Technology • Load Balancer, Shared Storage, Supported DB• DataCenter Ready Application: JIRA, Confluence, Stash• DataCenter Ready Add-On Audit and Review• Update your Backup/Disaster Recovery Plan, Avoid Cascading Failures • Help Teams Ensure Quality of Service

Process • Have Multiple Test Cycles (UAT, Integration, Performance)• Documentation, Multiple Checkpoints (Go/No Go Decision People • Core Team Members - App Admin, DBA, Network/System Admins, PM, Exec Team• Executive, App Administrator, Technical PM

Essentials

S U M M A RY

Recommended

Technology • Clustered Option: •Load Balancer•Shared Storage•Clustered DB• Automation•Chef•Puppet•Docker•Virtualization•VMWare

Process • Iterate on Deployment - Don’t have to implement 4 node cluster all at once.• Multiple Test Cycles (UAT, Integration, Performance)•Refine upgrade process through multiple releases People • Consider: Steering Committee, Corporate Comms, TAM, Premier Support, Experts

Thank you!

TIM WONG & ADAM SAINT-PRIX • TECHNICAL ACCOUNT MANAGERS • ATLASSIAN

data center migration essentials - adam saint-prix tim wong

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