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Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

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Page 1: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Daniel Berube, Whitmore Library

Jennifer Fay, Kearns Library

Nancy Schmidt, Holladay Library

PROVIDING STELLAR SERVICES FOR

SENIORS

Page 2: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Under age 2026%

Millenials (age 20-32)

18%Gen Xers

(age 33-48)20%

Boomers age 49-67)

24%

Silent(age 68-85)

10%

Greatest (age 86+)2%

Source: US Census 2010

AGING IS CHANGING

Page 3: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Longer, healthier livesBetter education and skillsMore options for work, learning and leisure

AGING IS CHANGING

Page 4: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

A preference to “age in place” within multi-generational communities

Females still outnumber males at older ages, but the gap is narrowing

AGING IS CHANGING

Page 5: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

STAGE TRADITION NOW

EDUCATION YOUTH ANYTIME

MARRIAGE YOUNG ADULTHOOD

ANYTIME

RAISING CHILDREN

YOUNG ADULTHOOD

ANYTIME

WORK YOUTH TO AGE 65 ANYTIME

CAREGIVING MIDDLE AGE ANYTIME

RETIREMENT ONCE AT AGE 65 MULTIPLE TIMES?

CHANGING LIFE STAGES

Page 6: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

INSTEAD OF THINKAGE STAGE

ILLNESS WELLNESSOLD ACTIVE

AGINGDECLINE POTENTIAL

“CARED FOR” INDEPENDENT

CHANGING PERCEPTIONS

Page 7: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

What do they value in their lives?

What do they value about their community?

What outcomes would they like to see for their lives, families, community?

WHAT DO SENIORS AND BOOMERS

WANT FROM THE LIBRARY?

Page 8: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

HOW CAN THE

LIBRARY MEET THEIR

NEEDS?

Page 9: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Access Your Current Services

Look at Your Demographics

Start a Senior Advisory Board

GETTING STARTED

Page 10: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Large PrintAudiobookseBookseAudiobooksPeriodicals

COLLECTIONS FOR SENIORS

Page 11: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Meditation ClassesStress ManagementComputer ClassesBrain GamesGenealogyAntiquingPersonal History

ClassesBook and Movie

SeriesTravel Programs

Gardening SeriesHealthy Cooking

SeriesVeterans Coffee

HourCraft SeriesNeedleworkIntergenerational

ProgramsVolunteer

Opportunities

PROGRAMS FOR SENIORS

Page 12: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Who could be your partners?

OUTREACH FOR SENIORS

Page 13: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Established June 2011

WHITMORE LIBRARY

SENIOR ADVISORY

BOARD

Page 14: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Community demographics• 25% of community population is age 50 or older• 8% of community population is age 65 or older

Increase library programs for seniors

Increase outreach to seniorsTeen advisory board model

MOTIVATION

Page 15: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Reach out to senior population in community

Seek input and participation from interested seniors

Identify and implement programs, projects, and activities for seniors

Address concerns and issues related to the library and seniors

PURPOSE

Page 16: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Monthly board meetingsBulletin board for library eventsMitten Tree project (December

2011)Book of the month displayClassic Movie MatineeZumba Gold exercise classSchool supplies project (August

2012)

ACTIVITIES

Page 17: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

SENIOR ADVISORY BOARD

Page 18: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

MITTEN TREE

Page 19: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

MITTEN TREE

Page 20: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

BOOK OF THE MONTH

Page 21: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS
Page 22: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

LIBRARY EVENT BOARD

Page 23: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

ZUMBA GOLD CLASS

Page 24: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Attracting interested board membersRetaining board membersPromoting library programsVisiting senior centers and care

facilities

MARKETING

Page 25: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Increase senior-specific library events

Promote library programsCreate library advocatesDevelop bond between board

members and librarySocial opportunity for seniors

BENEFITS

Page 26: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

“To further the outgoing aspects of the library particularly regarding seniors.”

“Meeting new people who like the library. I like our service projects.”

“I thought it would be interesting.”

WHY ARE YOU INTERESTED IN WORKING WITH THE SENIOR ADVISORY BOARD?

Page 27: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

“To reach more ‘senior’ people.“What we’ve been doing—

contributing to the community.”“I wish we could get more people

involved.”

WHAT WOULD YOU LIKE THE SENIOR ADVISORY BOARD TO ACCOMPLISH?

Page 28: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

“The library tour.”“The camaraderie among the

members, although some people get off track easily.”

“Friendships I have made.”“The few accomplishments we

have achieved, for example the mitten tree at Christmas.”

WHAT DO YOU ENJOY MOST ABOUTTHE SENIOR ADVISORY BOARD?

Page 29: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS
Page 30: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

SLCLS GROWTH OF HOMEBOUND SERVICES

Janu

ary

Febru

ary

Mar

chApr

ilM

ayJu

ne July

Augus

t

Septe

mbe

r

Oct

ober

Nov

embe

r

Decem

ber

0

20

40

60

80

100

120

2009201020112012

Num

ber

of

Patr

ons

Enro

lled

Page 31: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

• Must be a resident of Salt Lake County living outside Salt Lake City boundaries.

• Must be homebound.

WHO IS ELIGIBLE?

Page 32: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

The Salt Lake County Library’s Homeward Bound Books Program is

available to county residents who are homebound and cannot visit

any of the library locations in person.

To determine eligibility please leave a message for the Homeward Bound

coordinator at 801-468-3700.

WHO IS ELIGIBLE?

Page 33: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Homeward Bound Book participants can request a variety

of materials, including books, large print books, audiobooks,

music, movies and more.eBooks and eAudiobooks are also

available on our website.Librarians are available to assist with reading recommendations.

HOMEWARD BOUND SERVICES

Page 34: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

What can the library send?

Materials available for mailing include books, large print books, audiobooks, magazines, movies and music.

How do I request what I want?Call your assigned Library Contact for the Homebound.Call Customer Service at 801-943-4636.Place holds yourself at http://www.slcolibrary.org

How do my materials arrive?

Items are mailed at the library’s expense via the United States Postal Service. They are shipped in sturdy fabric bags with a zippered closure, and include a list of materials sent, along with their due dates.

WELCOME TOHOMEWARD BOUND BOOKS!

Page 35: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

What are the limits on my library card?Maximum number of items allowed checked out on card: 30Maximum number of holds allowed on card: 20Maximum number of renewals on an item: 3Maximum amount allowed unpaid before suspending

service: $10Maximum items overdue before suspending service: 15Must pay for lost or damaged items? YesCan be sent to collections? YesCheck out period for all item types except DVDs: 5 weeksCheck out period for DVDs: 3 weeks

LENDING LIMITS

Page 36: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

How do I return the items?

You can return materials by mail at no cost to you. Remove the address label from the plastic window on the mailbag and re-insert with the prepaid postage label on the reverse side face up. Any United States Postal Worker will accept the bag. Friends or family may also return materials to any of our county libraries. If enrolled in Meals on Wheels, your delivery driver will also accept the bags.

RETURNING THE ITEMS

Page 37: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Homeward Bound Books Homebound Patron Preferences

Please complete this form and return it in the pre-addressed and stamped envelope provided. This will help us serve you better: Borrower’s name _________________________________________ Please check the formats you prefer: □ Books, hardcover □ Magazines □ Books, paperback □ Movies □ Books, large print □ Music CDs □ Audio books on CD Please check the types of books you enjoy: □ Biography □ Horror □ General Fiction □ LDS Fiction □ Crafts and Hobbies □ Mystery

□ Chick-lit □ Romance □ Christian Fiction □ Science Fiction □ Short Stories □ Sports □ Fantasy □ True Crime □ Health and Fitness □ War Stories □ Historical Fiction □ Westerns

Page 38: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

What do you prefer to avoid in your library materials? □ violence □ sex or nudity □ profanity

Please list your favorite authors or books in series you have enjoyed, or any subject matter that especially interests you. ___________________________________________ ________________________________________________________________________________________________________________________________________________ Feel free to provide any information that will help us meet your needs. For example, do you like mysteries, but only light-hearted ones? Enjoy movies, but nothing ‘R-rated?’ Love ‘racy’ romances? Do you have any physical limitations that would be helpful to share – for example, do you have difficulty with heavy books or small print? The more information you offer, the better the chance that we will send materials you will enjoy. ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Page 39: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Reader’s advisory

Place holds

Help with any library needs

LIBRARIAN CONTACTS

Page 40: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

CHALLENGES

CostStaff TimePhysical

Space

Page 41: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

I am so grateful for your program. Reading was a passion for [my mother], and she was able to continue that passion.”

“Thank you for a much needed service for readers unable to drive to the library.”

“Without your service and the company of the books my life would be a bit empty.”

“This program is a godsend for me, and I’m sure for many others.”

BUT IT’S ALL WORTH IT!

Page 42: Daniel Berube, Whitmore Library Jennifer Fay, Kearns Library Nancy Schmidt, Holladay Library PROVIDING STELLAR SERVICES FOR SENIORS

Daniel Berube, Whitmore [email protected]

Jennifer Fay, Kearns [email protected]

Nancy Schmidt, Holladay [email protected]

PROVIDING STELLAR SERVICES FOR SENIORS