Cyber hotelier

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ABSTRACT

Cyber Hotelier is the system for “Hotel Automation with online reservation”. The

main objective of this System is to design a system to accommodate the needs of guests

in the hotel. This application helps a customer to know about the hotel information and

can reserve rooms throughout the globe irrespective of the geographical location. This is

a computerized system to make room reservations and keep room bookings and

availability of details up-to-date.

This System designs an application for full service luxury inn, bed & breakfast. It

emphasizes the highest level of individual guest services through comprehensive

features; seamlessly integrating rooms, services and retail from reservations to guest

history. It is an application to manage the hotel operations to know all the data and

process the modules. When customer comes to the hotel, reception staff access

reservation information very easily and check-in process will be done.

This System gives a brief description about the hotel i.e., about the total number

of rooms in the hotel, location of the hotel, route map of the city showing the route to

the hotel…etc and also gives a brief description about the services offered by the hotel

such as the cab services, food services, laundry...etc.

This System enables each guest to enquire about the rooms i.e., the number of

rooms vacant and the types of rooms such as standard, deluxe, luxury, executive suite…

etc that are present in the hotel and also enables the manager to get all the information

regarding the hotel.

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INTRODUCTION

1.1 Problem Statement:

The current system is a manual system or a semi-automated system. Manual

system involves paper work in the form of maintaining various files and manuals.

Maintenance of critical information in the files and manuals is a risk involved and a

tedious process. The existing automated system is a stand alone system or a LAN based

system and booking is in the form of e-mail.

The Main Objective of this System is to design a system to accommodate the

needs of guests in the hotel. This application helps a customer to know about the hotel

information and can reserve rooms throughout the globe irrespective of the location. This

is a computerized system to make room reservations, keep room bookings and availability

details up-to-date.

1.2 Overview:

Cyber Hotelier is a web-based system focusing on automating the (manual way of

recording the Hotel details) hotel management system and providing room reservations

through online. To understand the current manual process, existing files and manuals

were referred. A literature survey is carried out in the initial phase of the project. The

basic process is divided into two steps

1. Understanding the Existing system.

2. Features of proposed system.

1.2.1 Understanding the Existing system

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The present system is a manual system or a semi-automated system. Manual

system involves paper work in the form of maintaining various files and manuals.

Maintaining critical information in the files and manuals is full of risk and a tedious

process.

The existing semi-automated system is a standalone system or a LAN based

system and booking is in the form of email. The hotel booking email contains the

requested booking dates and the number of rooms required, along with the customer

contact details.

At the day break he has to update the database.

The disadvantages of the manual process are

1. Time consuming and a tedious process

2. No instantaneous updates of the room status.

3. No instantaneous updates on the user details and user statistics.

4. Involved a lot of paperwork that was prone to risk of loosing it easily.

5. Communication was not clear, slow and led to misunderstanding.

6. Files and manuals lacked authentication and authorization.

7. Information recording in manuals was not accurate because there were no

validations.

The disadvantages of the semi-automated system are:

1. Reservation through email.

2. Room amendment is not a easy task

1.2.2 Features of proposed system

The proposed system is to design a system to accommodate the needs of guests in

the hotel and it helps a customer to know about the hotel information and can reserve

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rooms throughout the globe irrespective of the location. This system is an application to

manage the hotel operations to know all the data and process the modules.

This System gives a brief description about the hotel i.e., about the total number

of rooms in the hotel, location of the hotel, route map of the city showing the route to

the hotel…etc and also gives a brief description about the services offered by the hotel

such as the cab services, food services, laundry...etc.

Registered user can reserve a room through online and confirm his reservation by

paying the advance amount through credit card and receiving a reference number. User

can either cancel the reservation or can modify through amendment process.

Receptionist can effectively do all his activities through this system i.e, reserving a room

for walk-in customers and do all the check-in, check-out, billing and payment activities.

Receptionist can have all the services provided to guest, restaurant billing...etc everything

in the system. House Keeping Executive can schedule all the house keeping activities and

to look after the inventory management. Manager can know the monthly reports

regarding the hotel and its management, its maintenance, expenses and room occupancy

details

Advantages of the proposed system:

1. Reduces the complexity present in the manual system and saves time.

2. Users can access the required data easily.

3. It maintains accurate information.

4. Provides instantaneous updated information to all users.

5. Communication is fast and clear and avoids misunderstandings.

6. It is a computerized system to make room reservations and keep room bookings

and availability of details up-to-date.

7. Very economical and user friendly.

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Software and Hardware Requirements:

The minimum software and hardware requirements are as

Software Requirements:

OS SP SDK 2.0 IIS

(service pack) (Internet Information Services)

Windows NT4.6 6

Windows 2000 4

Windows XP 2

Windows 2003 1

Front End Microsoft visual studio 2005

(ASP. Net with c# language)

Back End Sql server 2000

Client Details:

Any web browser to compatible to run front-end programs.

Hardware Requirements:

Processor : P3+ or AMD

Primary Memory (RAM) : 256 MB or 512 SD

Secondary Memory (Hard Disk) : min 10 GB

Monitor : VGA (Color)

Keyboard : 105 Standards

Mouse : Any Compatible Mouse

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