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Prasad Narendra Chavan “AAI”, B-22, Subodh Nagar, B/H, Manjalpur Township No. 1, Manjalpur, Vadodara – 390 011 Gujarat, India Mobile: +91 999 800 4214 E-mail: [email protected] Personal Details: Date of Birth : 04 th October, 1981 Languages Known : English, Hindi, Gujarati & Marathi Marital Status : Married KEY SKILS: Communication, Working with team, Quick adaptability of changes, working under pressure, result oriented COMPUTER SKILLS: MS Office, worked on SAP systems, Corel Draw, Photoshop, Flash, Keyboard and Typing Skill Qualification: Course Completed University / College Year HND in Hospitality Management, Travel & Tourism Perth College, Scotland, U.K. April 2010 Bachelors of Commerce M.S. University of Baroda, Gujarat, India April 2002 Diploma in e-Multimedia Image Institute of Digital Technology, Baroda, Gujarat, India May 2003 Diploma in Computer Applications ACS Tech Education Ltd., Baroda, Gujarat, India December 1999

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Page 1: CV@prasadchavan

Prasad Narendra Chavan“AAI”, B-22, Subodh Nagar,B/H, Manjalpur Township No. 1, Manjalpur,Vadodara – 390 011Gujarat, IndiaMobile: +91 999 800 4214E-mail: [email protected]

Personal Details:

Date of Birth : 04th October, 1981

Languages Known : English, Hindi, Gujarati & Marathi

Marital Status : Married

KEY SKILS: Communication, Working with team, Quick adaptability of changes, working under pressure, result oriented

COMPUTER SKILLS: MS Office, worked on SAP systems, Corel Draw, Photoshop, Flash, Keyboard and Typing Skill

Qualification:

Course Completed University / College Year

HND in Hospitality Management, Travel &

Tourism

Perth College, Scotland, U.K. April 2010

Bachelors of Commerce M.S. University of Baroda, Gujarat, India

April 2002

Diploma in e-Multimedia Image Institute of Digital Technology, Baroda, Gujarat,

India

May 2003

Diploma in Computer Applications

ACS Tech Education Ltd., Baroda, Gujarat, India

December 1999

mailto:[email protected]
Page 2: CV@prasadchavan

Professional Experience:

JANUARY 2014 - JUNE 2015

Company : Café Coffee Day (CCD), Vadodara, Gujarat, India

Designation : Café ManagerRole : Duties include cash handling, making duty roasters, inventory control, ensuring

high standards of cleanliness & hygienic serving, interacting with guests to ensure the quality of service and food and complain handling. Being innovative in the routine work to maintain and excel the speed, accuracy, efficiency. Training staff on soft skills to encourage professional communication with guests, colleagues and management. Adhering to all the legal procedures and policies and code of conducts of the company. I also handle new recruitment for the region at times.

DECEMBER 2012 – DECEMBER 2013

Company : Pizza Bell, Vadodara, Gujarat, India

Designation : Restaurant Manager

Role : Duties include cash handling, making duty roasters, inventory counting, ensuring high standards of cleanliness, interacting with guests to ensure the quality of service and food. I also look after staff skills and service improvement, looking for innovations in the routine work to maintain and excel the speed, accuracy, efficiency, staff communication skills with guests, colleagues and management.

OCT 2011 – SEP 2012

Company : Surya Palace Hotel, Vadodara, Gujarat, India

Designation : Front Office Executive

Role : Dealing with guests, ensuring smooth and accurate check in and check out process and avoid delays & defects, make sure if the guest details are filled in accurately in the system, cash handling & maintaining the procedures and policies.

JUNE 08 – May 2011

Company : Kentucky Fried Chicken Scotland UK

Designation : Customer Service Associate

Role : Dealing with customers, cash handling, hygienic serving, running the shifts when required, query solving & handling the counters in peak hours, working in pressure situations when needed.

APRIL 06 – SEPT 07 Company : EXL Service.com (I) Pvt. Ltd., Pune, India

Page 3: CV@prasadchavan

Designation : Customer Care Executive

Role : Working on various types of critical cases in SAP System, calculations and analysis of the meter reads, navigating various applications at a time to get the task done, supervision and giving training to staffs members

SEPT 04 – APRIL 06

Company : E2E Serwiz Solutions Ltd., Pune, India

Designation : Customer Care Executive

Role : Worked as a Front end Solution provider to the customer by answering and solving queries, dealing with various types of customers of various moods, query solving by navigating various screens at a time, working in pressure situations on daily basis, maintaining the Average Handling Time.

Hobbies : Interaction with new people, watching horror movies & cartoons, sketching, listening to old songs , traveling.

I hereby confirm that the above stated information holds complete authenticity.

Prasad N. Chavan


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