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ABDUL AZIM 42 Clova Road, London, E7 9AH 07729 974 044 [email protected] Profile I have extensive experience both on the server, & client side, of a wide variety of domains infrastructure, and the proven ability in trouble shooting of all aspects of hardware, in both large corporate and small business environments. COMPUTER SKILLS VMWare, and VM Sphere Virtualisation DOS/NT/ME/2000/XP/Vista/7 Internet Explorer, Netscape, Mozilla Firefox, Safari Windows 2003/2008 Server Active Directory & Sites and Services PC Anywhere, VNC, RDP, VPN Microsoft Office’95/97/00/03/07/10 Networking of LAN, WAN, servers, PC, and printers Photoshop 5.5/6.0, PC support and upgrades Laptop support and installation HTML PASCAL Employment History Cisco Any Connect Concordia Health Group (IT) Assistant/Engineer Oct 2014-Jan 2015 Ability to be the first point of call for any technical equipment issues. Maintain the user infrastructure of desktops, laptops, and printers. Troubleshoot, diagnose and repair hardware issues on desktops, laptops, printing devices, switches. Service Requests, Incident & Problem Management for internal users, with ownership of 1st to 3rd line response for all desktop/Network. Carry out the regular proactive maintenance and administration tasks required to ensure stable and reliable office IT equipment. Ensure that all technical work is carried out in accordance with processes and frameworks necessary for the effective functioning of the company as a whole. Maintain IT inventory Configure remote SAAS applications (including SystemOne, EMIS, Claromentis, service desk, VOIP) Escalate issues to the appropriate company, department, or person as required. Constantly strive to improve company performance and processes. Ensure NHS information governance standards are kept IT Support Officer, Refuge Action, Victoria London Aug 2014-Sept 2014 1 st -3 rd Line User Support. VMWare, and VM Sphere Virtualisation Provided user support over 9 regional sites Supported Exchange, and Server 2012 Win 7 client support/Windows Server 2012 administration Citrix and SCCM, (System Centre Configuration Manager) ICT Service Desk Analyst, Westminster, Houses of Parliament Sept 2010 – Feb 2011 • Providing 1 st /3rd line support for Microsoft Applications, remote technologies, in accordance with agreed standards and procedures Mac OS Support • Resolution of network issues for remote and deskbound users alike • Imaging and cloning of PCs, laptops, and servers according to customer requirements

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Page 1: DocumentCV

ABDUL AZIM42 Clova Road, London, E7 9AH

07729 974 [email protected]

ProfileI have extensive experience both on the server, & client side, of a wide variety of domains infrastructure, and the proven ability in trouble shooting of all aspects of hardware, in both large corporate and small business environments.

COMPUTER SKILLSVMWare, and VM Sphere VirtualisationDOS/NT/ME/2000/XP/Vista/7 Internet Explorer, Netscape, Mozilla Firefox, SafariWindows 2003/2008 Server Active Directory & Sites and ServicesPC Anywhere, VNC, RDP, VPN Microsoft Office’95/97/00/03/07/10Networking of LAN, WAN, servers, PC, and printers Photoshop 5.5/6.0, PC support and upgrades Laptop support and installationHTML PASCAL

Employment History Cisco Any Connect

Concordia Health Group (IT) Assistant/Engineer Oct 2014-Jan 2015 Ability to be the first point of call for any technical equipment issues. Maintain the user infrastructure of desktops, laptops, and printers. Troubleshoot, diagnose and repair hardware issues on desktops, laptops, printing devices, switches. Service Requests, Incident & Problem Management for internal users, with ownership of 1st to 3rd line response for all

desktop/Network. Carry out the regular proactive maintenance and administration tasks required to ensure stable and reliable office IT

equipment. Ensure that all technical work is carried out in accordance with processes and frameworks necessary for the effective

functioning of the company as a whole. Maintain IT inventory Configure remote SAAS applications (including SystemOne, EMIS, Claromentis, service desk, VOIP) Escalate issues to the appropriate company, department, or person as required. Constantly strive to improve company performance and processes. Ensure NHS information governance standards are kept

IT Support Officer, Refuge Action, Victoria London Aug 2014-Sept 2014 1st-3rd Line User Support. VMWare, and VM Sphere Virtualisation Provided user support over 9 regional sites Supported Exchange, and Server 2012 Win 7 client support/Windows Server 2012 administration Citrix and SCCM, (System Centre Configuration Manager)

ICT Service Desk Analyst, Westminster, Houses of Parliament Sept 2010 – Feb 2011• Providing 1st/3rd line support for Microsoft Applications, remote technologies, in accordance with agreed standards and procedures Mac OS Support• Resolution of network issues for remote and deskbound users alike• Imaging and cloning of PCs, laptops, and servers according to customer requirements• Resolving of hardware faults for PCs, laptops, printers & servers• Responsibility of tracking all new and used hardware stock• Configuration of e-mail/user accountsICT Helpdesk Engineer, Lammas School & Sports College July 2008 – Oct 2008• Providing telephone and remote support for Microsoft Applications, and music production applications, (e.g. CUBASE, Propellerhead REASON)• Call logging, and escalation when required on the REMEDY call logging system• Server/Network maintenance/Onsite and remote Support.• Assisted in maintenance of SIMS, and PARS, (Online Register/Diary). • Installed and configured OHP’s and interactive whiteboards.• Restored and created weekly backups. • Printer configuration/troubleshooting.• Telephony patching.• Veritas Netbackup.• Installed/Set up and configured Terminal Services.

mailto:[email protected]
Page 2: DocumentCV

PC/Network Engineer, Hammersmith and Management College (HMC) Sept 2007 – July 2008• PC/Network maintenance.• Windows 2003 server configuration. • Group Policy Object administration and user Permission control• User and Administrator support• Active Directory maintenance.• Hardware support.Computer Network Engineer, Self-employed Aug 2007 – Sept 2008 • Maintenance of PC, servers and networks for private business clients• LAN/WAN configuration and support, including domain implementation.• Providing prompt, clear and effective User support/End User support.• Reliable and efficient Hardware/Software support. Network Engineer, Sophisticated Retail (Import & Export) Sept 2004 – Aug 2007 Sole responsibility for maintaining a 70 User network, across 3 sites for the admin office of the retail outlet. Upgraded the Client\Server network to a fully functional Domain. Setup and administered 3 offices with Windows 2003 server with Active Directory and Exchange 2003. Trained 20 new staff, to take over infrastructure. Education & Training Microsoft Windows 7 MCTS Windows 7 Basics Using the Desktop Working Files and Folders Personalising Windows 7 Microsoft Server 2008 MCTIP Manage the DNS and DHCP server infrastructure roles. Configure secure and efficient access to file services. Configure and manage Distributed File Systems. Manage file resources by using File Server Resource Manager. Configure and secure Remote Access. Manage Active Directory Domain Services. Configure Active Directory object administration and Domain Trust.

Create and manage Group Policy objects. Configure user and computer settings by using Group Policy. Implement security settings by using Group Policy. Provide efficient network access for remote offices. Monitor and maintain Windows Server 2008. Manage Windows Server 2008 backup, restore, and recovery.

MCP Microsoft Certified Professional in Windows XP ProfessionalNewham College of Further Education, Welfare Road, Stratford, London E15 A+Certified Professional Installation, Configuring, Upgrading Preventative Maintenance Motherboard, Processors, Memory Printers Diagnosing and Troubleshooting

Network + Media and Topologies Protocols and Standards Network Implementation Network Support

ACADEMIC QUALIFICATIONSHigher National Diploma, (Level 5) Business & AdministrationIntermediate and Advanced PC Support – City and Guilds

• Microcomputer Operating System and Environments• Data Communications and Networks • Electronic Servicing• Microcomputer Systems Installation and Maintenance

GNVQ in Information Technology • Using software packages to satisfy user requirements through teamwork• Introductions to software development

• Information Technology• Communication • Introduction to Information Technology• Using Information Technology• Organisations & Information Technology• Communications Information Technology

5 GCSE passes:• Mathematics • English • English Literature• Information Technology• Science

References: Available upon request.


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