Ian David Matthews38 Willett Way, Orpington, Kent, UK, BR5 1QD

Home: +44 1689 819097, Mobile: +44 7801 099 369

E-mail: ian.d.matthews@ntlworld.com LinkedIn: http://www.linkedin.com/in/iandmatthews

PROFESSIONAL PROFILE

Driven, determined and highly disciplined senior programme manager, having delivered successfully global multi-discipline business change/transformation initiatives within the financial services industry. Working closely with stakeholders, solution providers and functional and business teams, I deliver end-to-end system, process and support solutions whilst challenging existing and new business operating models to ensure effective transition to target state, embedding change and delivering benefits.

I succeed through a structured, methodical approach, an eye for detail, tenacity and robust issue management / problem solving. With focus on great client outcomes

Successful influencing and delivering global products and services across HSBC, RBS, RBS Wealth, RBS Global Markets, NatWest and ABN Amro

SKILLS & RETURNS

Working closely with key stakeholders to develop business requirements, engagement with technical and operational partners to develop robust solutions, implementing solutions to the business

Pronounced Programme/project management methodology skillso Including Learning, Resourcing, Performance Management and Self-Service solutions as part of

£80m global bank-wide programme delivering £42m annual, recurring benefits Programme governance & compliance

o Providing structure and ensuring discipline among virtual programme teams Requirements gathering, design, deployment

o To ensure solutions are robust and ultimately achieve strategic / business objectives Stakeholder engagement & management

o Working closely with key stakeholder, subject matter experts and business representatives to ensure multilateral engagement, clarity of role and responsibility and share of benefits

Business & HR Change management & engagemento Optimising extensive financial services experience, including HR specialism within global

banking and markets business with 20,000 global employees Payments, card and ecommerce management and roll-out

o Developing and delivering / managing innovative global payment solutions Analysis of reporting requirements, gap analysis against proposed solutions

o Providing regulatory and business reporting for 20,000 global employees Deployment of enhanced functionality and scope to meet requirements

o Achieving first ever 100% completion rate for annual Performance Reviews Engages with functional, operational, risk and technology teams, 3rd party / vendor partners

o Building on experience and expertise, and developing understanding of new solutions Delivers HR system and process enhancements

o Both evolutionary and step-change to global / matrix organisations Business analysis of existing/new products/processes, end-user experience/support

o Globally, across UK, EMEA, APAC and Americas policy and service delivery

PROFESSIONAL HISTORY

HR Project Manager, HR Future State infrastructure Programme, HSBC HR Project Manager, Global Markets/International Banking Division, RBS Senior Programme Manager, Global Transaction Services, RBS Managing Producer, Development, ecommerce, RBS Project Director, Electronic Payments, Commercial Banking, NatWest Senior Manager, Business Development / Internet Payments, NatWest

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HSBC, London 03/15 - PresentHR Project Manager, HR Future State Infrastructure Programme

Development and delivery / deployment of HR Change Programme Job Catalogue workstream – a suite of global jobs across all businesses and functions aligned to business Blueprint structure that includes Job Titles, Job Profiles and Job Codes that are structured and consistent throughout the organisation

Development of HR system (PeopleSoft) to facilitate the structured approach and ensure robust governance and maintenance processes in place to maintain discipline going forward. Including new functionality to ‘clone’ job codes locally from a suite of global job codes, thus controlling key attributes and ensuring global consistency and continuity

Development of Business Requirements and engagement with technical teams to identify solution to host Job Profiles online for access to all employees, globally

RBS, London 10/09 – 02/15HR Project Manager, Global Markets/International Banking Division

Delivery/deployment of end-to-end HR change / transformation programmes including Learning, Resourcing, Performance Management, Manager & Employee Self-Service

Design, development and global deployment of global ePerformance solution, enabling decommissioning of legacy system and c£1m annual cost saving / 4 x FTE headcount reduction

Design and delivery of client-focused functional and service enhancements to legacy performance management solution including direct engagement with 3rd party technology provider as well as business stakeholders, improving usability and contributing to c. 100% completion rates

Deployment of new policy globally, compatible and compliant with local country processes, laws and regulatory requirements. Gap analysis of legacy vs. new Performance Management policy.

Global Divisional Lead representing Markets and International Banking / Corporate and Institutional Banking stakeholders business teams to ensure alignment and delivery of strategic objectives

Development, implementation and maintenance of governance and divisional programme structure End-to-end management from initial design principles through requirements, design, development and

deployment. Plus live issues to facilitate smooth transition to functional / ‘business as usual’ teams Thorough change analysis, defined deployment including communications, training and support Engagement with key business stakeholders/teams to review organisational change and impact.

RBS 02/06 – 10/09Senior Programme Manager, Global Transaction Services Development of business restructuring approach to support divestment of the RBS WorldPay Management of German, Belgian and Greek retailer debit and credit card payment businesses Developed innovative partnership relationships and business performance through development and

delivery of new and innovative approaches to card acquiring and risk management a model for WorldPay’s reseller programme, developing new European markets without significant investment

Engagement with specialist legal and advisers to ensure total compliance across European markets Engagement with risk advisers to enable organic growth with appropriate risk management Integration of ABN Amro processes into RBS WorldPay following acquisition by RBS Launched new mail order, telephone and ecommerce card payment solutions to German market Delivered significant cost savings by integrating ABN Amro Global Processing into RBS model

RBS 01/00 – 01/06 Managing Producer, Development, ecommerce

Developed and implemented FastPay electronic cash and payment product. Launched in August 2002,

this enabled anyone with an email address or mobile phone to send and receive payments. Developed the first UK bank P2P ePayment service and innovative cashless parking payment scheme

NatWest Project Director, Electronic Payments, Commercial Banking

Defined and developed secure payments to support ecommerce transactions and other secure products

using digital signatures to improve efficiency, timing and reliability where signed agreement is required.

NatWestSenior Manager, Business Development / Internet Payments

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Developed new and enhanced electronic payment products and services for business customers.

EDUCATIONProficient with PeopleSoft and Microsoft Office: Word, Excel, PowerPoint and Visio

BCS, The Chartered Institute for IT 2014 PRINCE2® Foundation in project management

The Open University 1998 Professional Certificate in Management

The Chartered Institute of Bankers / Financial Services 1994 Associate of the Chartered Institute of Bankers

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