customs reform the experience of the world bank essential: cooperation and information manage by...
TRANSCRIPT
Customs Reform
The experience of the World Bank
Essential: Cooperation and information
Manage by objectives rather than by institutionDelegation of powersCross-designation of officialsSingle window
Role of private sectorWebsite
What is needed to do a project
DiagnosticBaselinesOwnershipObjectives: Integration and/or accessionChange managementMeasurement
Risk management
Selectivity only addresses part of the problem
Narrowly focused Too dependent on
local systems Can be easily diverted Not always
sustainable Interpreted as
excluding security
Risk management must apply to the entire logistics chain
Must be shared Must include security Addresses all aspects
of control Involves rewards for
compliance
Integration
Taskforce rather than administrationIT can provide support (single window)Training must be entirely reshapedReforms must be set in concrete
Regional User SurveyFirst phase – strengthening baseline and methodology
Objectives:
- supplementing performance measurements through survey, interviews and discussion groups to analyze improvement of border agencies’ performance in each country
- drawing attention to decision makers on areas of priority improvements (strong tool)
Sample: 150 companies, with validation from international cities
Six dimensions: Customs law; Communication; Procedures; Personnel; Logistics; Integrity
Phasing methodology: refined after phase I to increase comparability of results (2002, 2003); transfer to Chambers of Commerce in phase II
User Survey ResultsProblem groups
all problems above average communication the most
acute Bulgaria closest to average
Integrity Assessment covers petty/small corruption
only main recipients Customs
officers highest level of payments BiH highest frequency Macedonia
Example
Pilot site concept
Objective: To improve operational efficiency To promote cooperation among border
agencies and across borders
Concept Small scale operational approach Ownership by participants Incubator for new ideas and initiatives Monitoring
Change Management –Convince rather than impose
List core functions affecting import, export, transiting, payments, suspense schemes, and cross border movements of individuals Identify the corresponding enabling legislation and associated secondary regulations and operational guidelines Prepare accordingly a matrix of interactions
The legislative critical path
Agency Activity
Customs MoF MoInt MoT Commerce Chamber
Ind
Cargo control
(x) X
Transit X
Valuation (x) X
Passenger control
X
Standards
X
Petroleum
X
Evaluate legislative and regulatory
interactions
Develop a best practice model in coordination with international donors, identify the gaps with the local model Recommend a reform path to optimize the business model and subsequently harmonize it with international standards Factor local strengths
Detect potential socio-institutional
blockages
vested interests corrupt and/or criminal practices traditional, religious and cultural standards administrative and organizational templates multi ethnic communities
Documented job process flowchart
Monitoring indicators Avoidance strategy Remedial action consistent with the project achievement critical path
Identify relevant elements of
the social pact
List operations and processes which are thwarted Risk management: Identify the mechanisms with which officials carry out risk-managed activities Establish the relationships and mechanisms that ensure accountability and reporting
Prepare a communication
strategy
Disseminate within the administration new objectives and operations FeedbackPrioritiesField inputs
Some other requirements
LegislationIntern-agency relations mapPreventive and enforcement role is an issue and an example
Change management – Act 2
Act 1 was to work out the environment and make action recommendationsAct 2: Assist in designing policies
Change management – Act 3
Act 1 was to work out the environment and make action recommendationsAct 2: Assist in designing policiesSustainability Networking Training Gradual approximation
Results on the ground: Savings
Countries Beginning Sep-02 Time savedAlbania 245 142 103 42.04%BiH-Fed 153.7 63.5 90.2 58.69%BiH-RS 324.4 280 44.4 13.69%Bulgaria 148.3 60 88.3 59.54%
Croatia 293.3 166.8 126.5 43.13%
Macedonia 196.1 177.9 18.2 9.28%Romania 188.5 94 94.5 50.13%
Savings to the economy
Each idle truck has a cost of US$ 15 per hour
Multiply total number of trucks by time reduction
RESULT: In SEE,
approximately US$ 6.4 in 2003
Results
Reports on corruption are very encouragingTransit times and costs are reducingSeizures are increasingReasonable chances of sustainabilityBut there is a lot we cannot do on our own
What are we doing now?
South East EuropeRussiaCentral AsiaAfghanistanSouth East AsiaBrazil…