customer360 business ecommerce
DESCRIPTION
Customer360 is a SAAS based Customer Experience management tool with the goal to help brands to increase their "Customer Satisfaction and Loyalty" by helping in collection and understanding of the customer experience. Every brand tried to create some experience for their consumers. C360 helps measure gap between the experience that brand wants to create and what customer actually gets. C360 is a mobile App on iOS and Android for customer experience collection. It also Offers in-App / Web widget to integrate with your existing Mobile / Web App. C360 enables multi-medium / multi-platform for collection of experience. Multi-medium means, C360 enable consumers to submit their experience instantly through their smartphones. It also allow the consumers to submit the feedback in all possible formats, let it be voice, Photo, Video or Form. C360 wants to influence your customers to reveal feedback and our analytics engine analyzes all the collected data and convert the same into actionable metrics. Please contact [email protected] or visit our site www.customer360.in to see a demo of the product.TRANSCRIPT
1Copyright © Anveshan Technologies All rights reserved
Meet Megan. She is our customer
Influencing your customers to reveal feedback
Existing Buy/Sell Flow Opportunities
2Copyright © Anveshan Technologies All rights reserved
Browse & Purchase
Post-Order Communication
Delivery Post-Delivery Communication
Opportunity # 2 Opportunity # 4
Check-out form
Content Browsing Overall Look and Feel
Order Confirmation
Communication Order Delivery Communication Overall quality
Deliver Person
Behavior Time of Delivery Product Quality while delivery
Communication of Customer Care Response time to Customer query
Intro Multiple Medium Actionable Metrics Accuracy
Features Reward your Customer IntegrationIssues
Pricing
Contact Us1
Multiple Formats
Great! Now how do I leverage these opportunities?
Existing Buy/Sell Flow Problem
3Copyright © Anveshan Technologies All rights reserved
Feedback form is Boring: Less than 3% Conversion.
Importance of Timely Feedback: Feedback collected within 24 Hours is 40% more accurate.
Lack of Knowledge: 54% companies are unaware about the opportunities.
Single Medium: 70% still rely on traditional feedback forms.
Lack of Research leads to inaccurate feedback: 80% organizations use feedback form without any expiry.
Lack of data analysis: 84% companies do not know what to do with the feedback data.
Reference: Implement Customer SatisfactionManagement Processes to Improve Revenue
24 Hrs
IntroMultiple Medium Actionable Metrics Accuracy
Features Multiple Formats Reward your Customer Integration
Pricing
Contact Us
Opportunities
2
54% to 70% of dissatisfied customers would buy again if issue is resolved in 24 Hours.
3%
54%
70%
80%
84%
Customer360 – Introduction
4Copyright © Anveshan Technologies All rights reserved
Experience sharing Invitation on Mobile / Web after an opportunity.
Collect and aggregate all
responses.
Real time tracking of Customer Complaints / Reporting & Analytics
Reward your customers. Improve
the probability of next purchase
1 4
32
Multiple Medium Actionable Metrics Accuracy
Features Multiple Formats Reward your Customer IntegrationIssues
Pricing
Contact Us
Opportunities
3
Nice! This looks comprehensive
Basic Features
5Copyright © Anveshan Technologies All rights reserved
• Event based experience capture tool.
• Android / iPhone Application for consumers to submit their feedback.
• Multi-Medium (Mobile / Web) / Multi-Format (Voice, Photo, Video, Form) framework to open all possible ways to gather feedback.
• Converts raw data into actionable metrics to help in decision making process.
• Offers in-App / Web widget to integrate with your existing Mobile / Web App.
• Allows you to reward your customers in return to their feedback. Increase probability of customer retention.
• No Technical knowledge required to use C360.
Intro Multiple Medium Actionable Metrics Accuracy
Multiple Formats Reward your Customer IntegrationIssues
Pricing
Contact Us
Opportunities
4
C360 is an event based experience
capture tool.
Enable Multiple Mediums
6Copyright © Anveshan Technologies All rights reserved
Re
po
rts
& A
nal
ytic
s
Organization
Mu
lti-
Form
at
Multi-Medium
• Analyzed Data• Better Decision
Making• Customer
Rewards
C360 Mobile App / in-App Widget
C360 Web Widget/ Email Invite
Rewards Module
Intro Actionable Metrics Accuracy
Features Multiple Formats Reward your Customer IntegrationIssues
Pricing
Contact Us
Opportunities
5
Fantastic! Now my customers can share experience through any medium (Mobile / Email).
Enable Multiple Formats
7Copyright © Anveshan Technologies All rights reserved
Re
po
rts
& A
nal
ytic
s
Organization
Mu
lti-
Me
diu
m
Multi-Format
• Analyzed Data• Better Decision
Making• Customer
RewardsRewards Module
Mo
bile
& E
mai
l Su
bm
issi
on
VoicePhoto/ Video
Form SMS
Intro Multiple Medium Actionable Metrics Accuracy
Features Reward your Customer IntegrationIssues
Pricing
Contact Us
Opportunities
6
Wow! My customer can share their experience though voice,
photo as well.
Actionable Metrics
8Copyright © Anveshan Technologies All rights reserved
Mu
lti-
Me
diu
m
Reports & Statistics
Rewards Module
• Analyzed Data• Better Decision
Making• Customer
Rewards
Organization
Mu
lti-
Form
at Reports: Customer Behavior Customer Sentiment Gap analysis Rewards Redeemed
MOM Analysis: Response TimeNegative Sentiment Rewards Awarded Customized Analysis
Intro Multiple Medium Accuracy
Features Multiple Formats IntegrationIssues
Pricing
Contact Us
Opportunities
7Reward your Customer
Interesting! C360 converts raw data in to
actionable metrics
Customer Rewards
9Copyright © Anveshan Technologies All rights reserved
Multi-Medium
Customer Rewards
• Analyzed Data• Better Decision
Making• Customer
Rewards
Organization
Intro Multiple Medium Accuracy
Features Multiple Formats IntegrationIssues
Pricing
Contact Us
Opportunities
8
Opportunity to reward the customers who help you improve & ‘win’ customer.
Rewards on Mobile / Email Different type of rewards (Percentage / Flat)
Multi-Format
Reports & Analytics
Actionable Metrics
Now I can reward my customers!
Accuracy Guaranteed
10Copyright © Anveshan Technologies All rights reserved
Accuracy GuaranteedFacts C360 Solution
70% Organizations use single channel to receive the feedback.
Enable all possible channels (Mobile, Web) Enable all possible formats (Voice, Photo, Video, Form)
84% Organizations don’t know what to do with the Customer feedback.
Provides real time reporting and actionable metrics. Opportunity to take business decision based on Customer data.
Experience collected within 24 Hours is 40% more accurate.
Instant experience collection invitation. Multi-Format / Mediums activated instantly. Opportunity to get 40% accurate feedback.
54% to 70% of your customer buy your service again if their complaint is resolved within 24 hours.
C360 is a real time reporting tool. Customer Service Rep would get notified instantly. Opportunity to convert 54% to 70% of unhappy customer to loyal customers.
Customer Experience collected 48 hours after the event is of no value.
Experience invitation expires in 48 hours. Configurable expiry setup from backend. C360 filters out inaccurate feedback.
Intro Multiple Medium Actionable Metrics
Features Multiple Formats Reward your Customer IntegrationIssues
Pricing
Contact Us
Opportunities
9
• Analyzed Data• Better Decision
Making• Customer
Rewards
Organization
Accuracy is all I demand for. This is
awesome!
Integration: C360 will holistically integrate your brand across platforms
11Copyright © Anveshan Technologies All rights reserved
Mobile AppMore Visibility : Your brand listed on C360 Mobile App. No cost: Use of Push notification to send feedback sharing invitation.Unsolicited Qualitative Feedback: Customers are open to share their feedback
in-App Feedback Widget
C360 on your own App.Integrate C360 with your existing App‘Zero’ Technical skills required.
Email InvitationOver the email / web form as well: Customers can share the feedback in any format.
Web WidgetIntegrate C360 in your web application through C360 web widget.Experience sharing invitation for your customer.
Intro Multiple Medium Actionable Metrics Accuracy
Features Multiple Formats Reward your CustomerIssues
Pricing
Contact Us
Opportunities
10
This covers all our current customer outreach channels
Customer360 – Commercials
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Note: Choose one of the four plans based on your need. No Long Term Commitments.
Silver$ 29 / mo
Gold$ 49 /mo
Platinum$ 99 / mo
EnterpriseContact Us!
# of Events 1 3 5 Unlimited
#of Experiences 1,500 5,000 10,000 Unlimited
Mobile App Yes Yes Yes Yes
Response Metrics Yes Yes Yes Yes
Email Support Yes Yes Yes Yes
Phone Support No Yes Yes Yes
Intro Multiple Medium Actionable Metrics Accuracy
Features Multiple Formats Reward your Customer IntegrationIssues Contact Us
Opportunities
11
Wow! These are true values for Investment
prices
Thank you!
13Copyright © Anveshan Technologies All rights reserved
Lets [email protected] (+91) 91677-91999
www.customer360.in Skype: Mitul_Thakkar
Great! How do I contact you?