customer service profile assessment
DESCRIPTION
The world\'s leading placement tool for great customer service skills in new hires.TRANSCRIPT
The Customer Service Profile was
designed to identify people who will
be successful in fulfilling the service
needs of their customers.
The Customer Service ProfileThe Customer Service Profile
It measures six behavioral characteristics of customer service performance:
Trust ConformityTact FocusEmpathy Flexibility
Plus:
Work-related proficiencies:
Numerical Vocabulary
Five Versions, Five PerspectivesFive Versions, Five Perspectives
• General (suitable for any industry)
• Financial
• Health Care
• Hospitality
• Retail
FREE Reports:FREE Reports:
• Placement
• Coaching
• Individual
• Company Perspective Comparison
The Customer
Service Profile
typically takes 20-
25 minutes to
complete
Six key areas vital to great customer service performance are measured
Scores in purple boxes are outside the desired job-fit range
Math and vocabulary scores are provided, as well as an overall job-fit prediction score.
Follow-up interview questions are provided for scores that fall outside the desired performance ranges.
The Company Service Perspective page is a great way to compare your company’s service expectations with others in your industry.
You can also compare a candidate’s responses against your own policies to indicate future training needs.
The Customer Service ProfileThe Customer Service Profile Benefits For the Company:Benefits For the Company:
Less turnover
Reduced capital outlay
Higher customer retention
Improved customer loyalty
More productive employees
Focused training improvement
Improved P&L
Thank You!Thank You!
David Dennard
Profiles International, Inc.
972-701-0222