Overview Customer communications for insurance companies has shifted from print, mail & fax to a mix of print, email, mobile, smart devices and social media in a short span of time. Organizations using conventional tools, continuously struggle for faster turnaround time and centralized process for each format of communication. There are a few modern tools available that can help, but some organizations are not able to implement them due to high investment barriers and others lack expertise. FCI CCM, Inc. bridges such gaps by offering end to end customer communications management (CCM) services that uses leading CCM tools that helps organizations manage their customer communications effectively and save costs.

©FCI CCM, Inc.

Our Services Strategy & Roadmap – Assessment of current customer communication strategy, technology and

future roadmap Implementation Services – Extensive experience in new platform implementation services Migration – From one document composition tool to another Version Upgrades – Of CCM Applications from one version of platform to the next Modernization & transformation – Feature addition- interactive functionality & social, mobile

integration and document transformation services Managed Support – L1, L2 & L3 managed support and template management Quality Assessment & Testing – Output, comparison testing & automated testing using industry

tools

FCI Managed Services Proposition

No capital investment into licensing, technical infrastructure

Solutions using leading CCM tools - GMC, HP Exstream, Doxee

No hassles of hiring/training in-house team of CCM experts

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Team

Tools

FCI Advantage 1. Managed Services: End to end customer communications management under managed

approach. 2. Modular Approach: Limited engagement for one or more processes/module based on

requirement.3. Flexible Engagement Option: Fixed price or T&M engagement, no long term commitment

needed.4. Industry Best Practices: We follow state-of-the-art processes and international quality

standards to deliver projects. Certified for ISO 9001:2008, ISO 27001:2013, and PCI DSS.5. Turnaround Time Advantage: Offshore delivery center gives you time zone difference

advantage. Round the clock service availability helps faster6. Proven Track Record: Six decades of industry experience and been a part of customer

communications revolution. Our experience help our clients adopt efficient strategies.7. Competitive Pricing: Tiered pricing lets you assess and choose on basis of deliverables and

costs bifurcated for each process. Ensure highest ROI for your dollar.

About FCI CCM, Inc. FCI CCM, Inc. is one of the pioneers in offering CCM as managed services. We have helped several organizations transform their customer communications management processes. Our services are based on leading platforms like HP Exstream, GMC Inspire and Doxee. FCI serves a gamut of small-medium businesses and enterprises that come from a diversified industry verticals such as BFSI, telecom, utility and healthcare.  

©FCI CCM, Inc.

Per communication based variable cost

Scale-up / scale-down anytime

FCI CCM, Inc. 102 Madison Avenue, New York, NY 10016US – New York | India – New Delhi · Chennai · Mumbai · Kolkata

+1.212.225.8430 | info@fci-ccm.com | www.fci-ccm.com

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